Swanson Health Products, Inc.

To Whom It May Concern: Mr. [redacted] contacted us via phone on 3/3/2017 regarding the expiration date on all 7 bottles was 5/2017.  Our International representative attempted to advise the customer that expiration, or best by dates, on supplements are not the same as they are for food items and...

the items would be potent and safe past the date. Mr. [redacted]’s order was shipped to Hong Kong (note invoice copy with highlighted shipping address). Per customs and International shipping laws, orders cannot be shipped with zero (0) dollars listed on the invoice, which is stated on our International shipping information. This applies to gifts as well as exchanges (information highlighted on attached International shipping information).   At the customer’s insistence, our representative did issue a refund for 6 bottles of the item the customer claimed could not be used before 5/2017 at the amount of $77.58 and $10.00 as a courtesy refund towards shipping. Our posted International order policies posted on our website clearly state that shipping charges are not refundable (highlighted on International shipping information).  The total refund amount issued to the American Express ending in [redacted] used on the order was $87.58 as per discussion with Mr. [redacted] and policy. Please know that upon a customer clicking submit for the order on our website, they have agreed to our terms and conditions and policies.  Sincerely,Angie [redacted]Swanson Health ProductsCustomer Support Services Leadangie.[redacted]@swansonhealth.com###-###-#######-###-#### The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Swanson Health Products or any associated or related company. This message has been scanned for all known viruses. If you received this in error, please contact the sender and delete the material from any computer.

Initial Business Response /* (1000, 8, 2016/03/04) */
Dear Revdex.com,
We sincerely apologize for the frustrations the customer experienced regarding their recent attempts to use PayPal when placing an order on our website. We have been working with PayPal directly to try and resolve the issue that the...

customer is referring too. The issue does not seem to be consistent as we have several customers that successfully use PayPal each day, but we also have a handful that are unable to get the payment to process. PayPal has a feature where, if the method of payment the customer selects is declined or expired, and they have other payment methods on file, the customer should be redirected back to the PayPal site (and see an explanatory message) rather than being sent back to our site. Because we use a third-party for our payment processing there may be an issue with this redirect and that could be causing the blank screen. This is only one of the potential causes but we are diligently working directly with PayPal to resolve the issue that some customers are experiencing. We allow PayPal to be used with all of our promotional discounts and during our big sales, we do not discourage the use of PayPal during those sales by making it difficult to use. As a company we want to make the online shopping experience as seamless as possible which is why this issue is on high priority to get resolved.
As for the customers desired resolution, we have mailed a letter, via US mail, apologizing for lost time they experienced while trying to resolve the PayPal issue. We can assure the customer we have not changed our payment policy and we do still accept PayPal on our website as a valid payment option.
Again we sincerely apologize for the inconvenience to the customer in this matter.
To your good health,
Swanson Health Products
Initial Consumer Rebuttal /* (3000, 11, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It doesn't matter if there is only a "handful" of customers that experience the problem. It should be their policy that NO customers experience the problems.
Plus, the problem is NOT on my end of things as PayPal has never declined my payment and nothing with my account has expired. Please don't try to blame a customer for a problem or glitch your company is experiencing!
Also, if they are diligently working to take care of the problem why is it still happening and not taken care of?
They are sure quick to tell the buyer to use another form of payment when their site doesn't accept PaPal. I wish they were that fast at fixing the problem.
Final Business Response /* (4000, 13, 2016/03/08) */
Dear Revdex.com,
We apologize that the customer felt that we were trying to blame them for the issue, which was not our intention. We were just informing them of one of the potential causes we have found thus far. We realize that this is not what is causing issues for everyone. We agree that no customer should have to experience these problems and we hope to have a solution soon so that customers no longer experience the issue.
Thank you,
Swanson Health Products

To Whom It May Concern: Our records show that Mr. [redacted] contacted us over the weekend asking why we did not charge him for the reshipments and simple refund him for the originals.  We responded and advised that as the original packages were not received initially that replacements are sent at no charge.  This is a smoother process than refunding for originals and charging for reships.  Furthermore, we would only charge for reshipment packages if all shipments, original and replacement, confirm delivered. Upon confirmation of delivery of original shipments, we can charge for the additional packages that were sent no charge.  At this time, all packages for orders [redacted] and [redacted], originals and no charge replacements, have tracked as delivered either to the front door of the shipping address or a parcel delivery locker at the shipping address.  Therefore, we are processing two charged of $63.90, one for each order in question, as tracking confirms delivery of all packages.  Each charge will be processed to the American Express used as payment by the customer ending in 1001. Delivery confirmations are attached to response. Our goal is to provide the best customer service possible. If you have any questions regarding our products or services, please feel free to call us toll-free Monday through Friday at ###-###-#### between the hours of 8:00 a.m. and 5:00 p.m. CST.  You may also reach us via email at [email protected], or online at www.swansonvitamins.com. Thank you for choosing Swanson Health Products for your natural health care needs. It has been our pleasure to serve you and we look forward to helping you and your family maintain the best of health for years to come.  Sincerely, Angie Swanson Health Products Customer Support Services Lead

Dear Revdex.com, Buyer's original complaint states that the date discrepancy involves 22 bottles of item SW1578.  The buyer claims that in April 2016 these bottles were ordered and received with a manufacture date of March 2014.  Per our guarantee of potency and freshness, the best by date would be March 2016 for these bottles.  However, items that near their best by date are pulled from warehouse selves when they reach 60 days prior to the best by date.   Please be aware the best by date is based on the last day of the month.  In their initial contact, they claimed to have attached a picture of one of the bottles to their email.  However, no picture arrived with the email for inspection. We have requested the return of these bottles so the buyer can be refunded and buyer is refusing to do so.  Due to the quantity buyer claims is involved, we require the return of the bottles. Our decision is based on the review of buyer's account with us.  We have determined the buyer is likely reselling the items, using us as a drop shipper for their own business venture, and also using freight forwarding companies for delivery of our product.  Swanson brand items are licensed and not labeled for resale.  Swanson brand items are intended for personal use only. We are confused as to why the buyer is adamantly refusing to return the items to us as requested.  This will not allow us to also inspect the items they claim to have received.  To return the bottles, the buyer simply needs to package them appropriately, affix our prepaid label to their package, and take the package to any USPS location.  However, based on the knowledge the buyer is using freight forwarding companies to ship their orders to other countries, they may have to pay for return shipping out-of-pocket.  Again, we will gladly refund upon return of the 22 bottles the buyer claims have late dates which will give us the opportunity to inspect what they received and perform necessary follow ups.  As to the request for information on compliance and quality, this can be found on our website. Attached to this response is information regarding manufacture dates. http://www.swansonvitamins.com/content/standards.html Our goal is to provide the best customer service possible. If you have any questions regarding our products or services, please feel free to call us toll-free Monday through Friday at ###-###-#### between the hours of 8:00 a.m. and 5:00 p.m. CST.  You may also reach us via email at [email protected], or online at www.swansonvitamins.com. Sincerely, Angie L Swanson Customer Support Services Team Lead

Initial Business Response /* (1000, 5, 2016/01/07) */
Dear Revdex.com,
We sincerely apologize for the frustrations the customer has experienced with our Easy Refill Program. The customer first contacted us on 12/23/15 informing us that they did not request easy refill. Our representative filled out a...

form for our Customer Care team to cancel the subscriptions for this item and they issued an immediate credit for the shipping. The subscription was canceled on 12/28/15, due to the holiday weekend, and an email was sent to the customer informing them that their easy refill subscription has been canceled. On 12/31/15 we received an email from the customer requesting that their easy refill subscription be canceled and requested a supervisor contact them back. We did reply to the customers email and informed them that their subscription had been canceled and the credit for shipping was processed on 12/25. One of our supervisors did leave the customer a message on 1/1/16 informing them of the cancelation and asked them to contact us back if they have any additional questions. The reason there was a $4.99 shipping charge was because the order was under $50. We offer free shipping on all Easy Refill Subscription orders when the order total is over $50. If the order is below $50 the flat $4.99 shipping rate is applied.
We are working on making improvements to our Easy Refill program, one of these improvements is to make it less likely that a customer can accidently sign up. What we have found in most instances is that a customer chooses easy refill it by accident then realizes it once the item is in their cart. They then click the back button on their browser and remove it. Unfortunately hitting the back button on the browser does not resubmit the page so it is still set for easy refill. A customer should instead click on the item and change it to one time delivery from the item page or they can remove and re-add the item. When we reviewed the customers web session we found that the customer accidently chose easy refill for the item then used their browser back button to try and correct it. Unfortunately that does not change the selection on the back end.
As for desired resolution, we have canceled the customers Easy Refill subscription and issued a credit for their shipping.
Once again we apologize for the frustration the customer experienced with our Easy Refill program and we are actively working on making improvements to help ease this frustration.
Thank you,
Swanson Health Products

Initial Business Response /* (1000, 5, 2016/01/15) */
Dear Revdex.com,
We can certainly understand the customers concern and we apologize that the product arrived in the condition it did. We take the safety of our products very seriously and apologize if the customer got the impression that we do not,...

when they spoke with our representative on 1/5/16. We have been in contact with Mr. Vaughn, via email, and he did provide us with photos and some additional information so we can investigate this further. As per our email to the customer on 1/8/16, the item he is referring to is not bottled with cotton, which explains why there was not any in the bottle; however that does not explain the seal and cap issue. After reviewing the photos based on the condition of the seal, we can only assume that the cap did not get fully attached which caused it to come off and tear the seal during shipment. We have several safety measures in place to prevent this from happening and it is very rare for a bottle to get through those safety measures undetected. We have reached out to our packaging department to investigate this issue further in order to reduce the risk of this happening in the future.
We did receive contact from the customer on 1/12/16 that they received the reshipment and the product was fully intact. Once again we sincerely apologize for issues the customer experienced with this item.
Thank you,
Swanson Health Products
Initial Consumer Rebuttal /* (2000, 7, 2016/01/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Based on the replenishment package, it does appear that the problem was in their operations. I am happy that the company addressed the issues.

I am rejecting this response because:The customer has a name,  which is [redacted],  and this response in no way addressed my question/concerns, nor did I ever receive a reply to the email I sent.  I read English fluently, therefore I am very much aware that I can pay a ridiculous fee for faster shipping, but I shouldn't have to. Pretty much every o  ther company I make purchases with has better shipping practices & they're either and/faster. I've been a customer with Swanson's for a few years, but due to these very generic responses and lack of concern towards customers, I will more than likely take my business elsewhere. Never had these types of problems when I initially was ordering from this company.

Dear Revdex.com,Thank you for contacting us. Our records show [redacted] contacted us via email on 5/4/2016 regarding the dates on his recent purchases of item SW1578, Swanson Garcinia Cambogia.  We responded via email on 5/4/2016.  The date they customer is viewing on their label is a manufacture...

date, not an expiration date.  We regret the concern caused to the customer by switching from the best use by date on our labels to a manufacture date.  The change took effect as of July 21, 2010 in order to maintain compliance with current and new regulations. This change in label dating is due to a modification of regulatory requirements and does not represent a change in the quality of Swanson brand products.This change has been made to maintain compliance with current GMP (good manufacturing practices) regulations. There has been no change in the product itself. The FDA does not require that we use expiration dates. The Manufacture Date printed on your label represents the date upon which the product was produced and is your assurance of quality and freshness. The date printed on your label is preceded by the words Mfg Date. If the label still had the Best By date of 3/2017 for example, the manufacture date for the item would still be 3/2015. All Swanson products are produced by approved GMP-compliant manufacturers to meet specified standards for quality and stability. We will continue to test and study our products to assure they will meet the expected shelf-life. For most items, the best by date is two years from the date of manufacture and one year for probiotics and some liquid products. We require—and will continue to require— that our manufacturers develop and formulate products to maintain their quality for the expected timeframe. Rest assured that there has been no change in our ingredient selection or manufacturing procedures and our Swanson brand products continue to meet and exceed the most stringent quality control standards. This change does not apply to our food and cosmetic products.Due to the number of orders involved and the quantities ordered by the customer, we requested that if the customer was not satisfied with the item and the use of a manufacture date, they may return the items for a refund of their purchase price.  We will gladly issue refund accordingly upon return. Our goal is to provide the best customer service possible. If you have any questions regarding our products or services, please feel free to call us toll-free Monday through Friday at ###-###-#### between the hours of 8:00 a.m. and 5:00 p.m. CST. You may also reach us via email at [email protected], or online at www.swansonvitamins.com. Sincerely, Angie [redacted]Swanson Customer Support Services Lead

Initial Business Response /* (1000, 5, 2015/11/13) */
Dear Revdex.com,
We sincerely apologize for the frustrations the customer experienced regarding their recent return. We have gone ahead and issued a credit for $8.28, which is the cost of the items returned less the coupon that was already sent to...

the customer. We apologize that the customer received incorrect information and will make sure to follow up with the representative and offer additional coaching to ensure that they provide the correct information in the future.
Our return policy allows customer to receive a refund for any item returned within one year from the purchase date. The items the customer is referring to were purchased in March of 2013, which is why a credit was not initially done. We try to make our return policy as convenient as possible for customers to locate which is why we have posted it on the back of every invoice, in our catalog and on our website. Our return policy is listed on the 7 leaf guarantee page that the customer referenced; I have copied the complete page below. The return policy is explained below the paragraph they referenced, so there is no need to click through to an additional page. I have also included a link to our return policy that the customer can reference regarding any future returns. https://www.swansonvitamins.com/help/order-information/order-information-faq/ret...⇄
As for the desired resolution, we have gone ahead and issued a credit for $8.28 which is the balance of the return less the coupon they already received. Because the customer initially paid for the order with PayPal we will be mailing them a refund check for the $8.28. They should receive their refund check within the next two weeks.
Again we sincerely apologize for the inconvenience to the customer in this matter.
To your good health,
Swanson Health Products
7 Leaf Guarantee

Earning your trust is our first and only priority.

[redacted] Swanson, President of Swanson Health Products
Dear Friends and Valued Customers,
Swanson Health Products is proud to offer you our exceptional 7 Leaf Guarantee. The seven leaves in the logo represent seven principles by which we've operated for over 40 years, earning us a long-standing reputation in the marketplace for providing high-quality supplements at the lowest possible prices. We also know you'll be pleased with the expeditious customer service we provide for every individual, whether purchasing online, by phone or through the mail. Please give us a try, and see if you don't agree with the many millions of satisfied shoppers who trust Swanson Health Products for their dietary supplements and other health care needs.
1. Lowest Possible Prices
We're serious about extending you the lowest possible prices for all the supplements we offer, and we're willing to put our money where our mouth is with our powerful Price Matching guarantee. We'll match the price of a product, if you find it lower than ours at a qualifying merchant.
2. Purity & Potency
Since 2001 Swanson Health Products has voluntarily participated in independent third party Good Manufacturing Practices (GMP) audits, long before the FDA released their final regulations for the dietary supplement industry. Ingredients are tested at various stages throughout the production process to verify purity and potency, and finished products are tested for purity and potency by independent third-party laboratories to ensure that each supplement contains exactly what is stated on the label.
3. 100% Money-Back Guarantee
Our guarantees are the best in the marketplace, bar none. We offer a 100% Money-Back Guarantee with a generous timeframe for trying a product. If a customer is not satisfied with it for any reason, we'll refund the total cost when returned within one year from the purchase date, including return shipping and handling on domestic orders! Under our Shipping Guarantee, we offer a low, flat rate of just $4.99 for standard shipping within the 48 contiguous United States on any size order!
4. Security & Privacy
With an increasing threat of identity theft, we realize that security is of prime importance to you. Be assured that your safety is protected with state-of-the-art Secure Socket Layer (SSL) technology that encrypts sensitive information on both your browser and our server and is assured by Entrust. You'll know that the checkout process is secure when you see the closed yellow padlock at the bottom of your screen, or you see an "s" following the normal "http" designation in the URL address bar.
5. Customer Service
We're frequently praised for our outstanding customer service, so naturally we're very proud of this facet of our company. Phone, email and live chat representatives have been trained to efficiently handle your concerns with a high degree of product expertise and professionalism. Customer Care agents can be reached seven days a week at[redacted], by email at [email protected], or accessed through live chat on our website.
6. Innovative New Products
Our Product Development department stays keenly aware of supplement research and emerging trends, often leading the way to formulate products for the general public under our Swanson label brands before they're available from other well-known vendors. Swanson "firsts" include C-120X for carbohydrate control and Tart Cherry Extract for joint mobility.
7. Education
To assist you with the substantial, and oftentimes daunting, task of selecting the right products for your health concern, Swanson Health Products continually provides in-depth articles, expert information, supplement facts, email newsletters and many other learning tools both in our catalog and on our website.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you. I appreciate that Swanson is backing the information I was told by their representative and that they value my patronage.

Initial Business Response /* (1000, 5, 2016/01/22) */
Dear Revdex.com,
We apologize for the frustrations the customer experienced with their most recent shipment. We try to package our items to withstand any movement or shifting of products during transit however there are times that even with...

sufficient packaging damage can still occur. We would be more than happy to refund the customer for the additional 7 cans that were received dented. Because the customer did inform us, via email on 1/14/16, that they disputed the charge with their credit card company we will need to wait for the dispute process to be completed before we are able to proceed. Once the dispute process is closed we will issue a refund if the dispute is issued in our favor. If it is issued in the customers favor, the money will be refunded to them by their card issuer and we will pay the money back to the card issuer.
Once again we sincerely apologize for the condition of the item upon arrival and will ensure the customer receives their money back once the dispute process is complete.
Thank you,
Swanson Health Products
Initial Consumer Rebuttal /* (2000, 7, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This company is poorly managed in the area of customer service which tells me the employees are likely victims of mistreatment by ownership and management. Another walmart in the making....

Initial Business Response /* (1000, 5, 2015/12/22) */
Dear Revdex.com,
We sincerely apologize for the delivery issues the customer encountered on their most recent order. When a customer chooses standard shipping our system will choose the actual shipping method based on the weight and destination of...

the package. We do however offer different shipping options based on the needs of the customer. If a customer prefers their package to be shipped by a specific carrier, or faster shipping method, they do have the option to choose that method by paying the actual shipping charges for those services. With our standard shipping we allow up to 8 business days, from the date of shipment, for packages to be delivered to the customer. Many customers do get their packages sooner than the 8 business days but there are also going to be times where the package does take the full 8 business days. The particular shipping method we used for this package was UPS Surepost, SurePost consists of UPS delivering the package to USPS for final delivery to the customer. In most instances this particular method is fairly quick, however like any other shipping method there are times that it may take the full delivery timeframe.
The customer's package shipped out on 12/4/15 and our tracking indicates that the post office attempted to deliver the package to the customer on 12/12/15 at 10:55am, which would have been within our standard shipping time frame. Unfortunately the Post Office was unable to complete the delivery so they did leave a delivery notice at the customer's residence with instructions at that time. While we can understand the customer's frustration it is also important to remember that around the holidays the number of packages going through the mail heavily increases which can slow down the delivery time. As a company we do what we can to ensure our packages are still being delivered in a timely fashion by working extra hours to ensure we get as many orders out as possible.
In regard to the customer's desired resolution, while we can understand that the customer feels we should provide realistic shipping durations to account for weather and heavy volume we are not always able to do so. While we try our best to do so, there are times that the sale volume is much higher than we anticipated. Neither Swanson nor our shipping carriers are able to predict when inclement weather will happen so we don't have a way to be completely prepared for that. We will continue to try our best to stay ahead of high volume trends and inclement weather however there are going to be times that it is out of our control.
As stated previously in most instances this particular method is fairly quick and we have used this shipping method to ship packages to this customer on several different occasions. In each of those occasions the package was delivered within 5 business days sometimes as little as 2 business days. We do allow up to 8 business days from the date of shipment for our standard shipping however if the customer prefers a faster method they do have that option to choose a different method based on their needs.
Again we sincerely apologize for the inconvenience to the customer in this matter.
Thank you,
Swanson Health Products

To Whom It May Concern: Please be assured all information and correspondence was reviewed.  We appreciate and understand the confusion and disappointment felt.   As stated previously, the item ordered is a limit of three per order.  Our Terms and Conditions, quantity limits and the right to limit are clearly posted several places on our website for our customers to review and be aware of prior to order placement.  We rely on our customers to view this information to be properly advised. As per our Terms and Conditions of ordering which are accepted by the customer as an order is submitted, we reserve the right to limit quantities purchased.  Also, only one promotion is allowed per order.  The offer of $1.74 per bottle and the 10% off promotion that was used on the order are two separate promotions and cannot be combined.   We did not reduce the quantity of Mr. [redacted]’s order and honored the one promotion used.  We will refund the price difference of three bottles of item SW1034 as the item is limited to three bottles at the special price of $1.74 each.  A refund of $4.20 will be processed to Mr. [redacted]’s Visa ending in [redacted] within five business days of processing.   Sincerely, Angie [redacted] Swanson Health Products Customer Support Services Lead   CONFIDENTIALITY NOTICE: This e-mail message is intended only for the named recipient(s) above and is covered by the Electronic Communications Privacy Act 18 U.S.C. Section 2510-2521. This e-mail is confidential and may contain information that is privileged or exempt from disclosure under applicable law. If you have received this message in error please immediately notify the sender by return e-mail and delete this e-mail message from your computer.

Initial Business Response /* (1000, 5, 2016/02/06) */
Dear Revdex.com,
We apologize for the frustrations this customer experienced with their recent product inquiry. This customer did contact us on 1/27 with questions regarding the country of origin and wanted a call back from management. One of our...

managers tried to reach out to the customer several times, at the phone number they provided, however there was no answer and there was not a voicemail available. We did finally get in touch with the customer on 2/4/16 and were able to address her concerns and provide her with some additional information.
As for the desired resolutions, the customer made their purchase through Amazon so we are unable to directly issue the credit. Our manager did inform the customer, on 2/4/16, that they can contact Amazon and request the refund through that avenue. Once again we apologize for the frustrations the customer experienced.
Thank you,
Swanson Health Products

Initial Business Response /* (1000, 5, 2015/06/23) */
Dear Revdex.com,
We apologize that the customer was not satisfied with the Swanson Blackstrap Molasses. It appears the customer spoke with one of our representatives on 6/18/18 and our representative did issue the customer a refund for $17.43, at...

the customer's request, for the items that were originally not credited because they were purchased over a year ago. In regards to the customers comment about still being Anemic after taking our product for a year, the Federal Drug Administration (FDA) regulations prohibit us from making implicit or implied claims that our products treat disease or medical conditions. As a dietary supplement company we do not treat medical conditions or provide medical advice, our products provide nutritional support and help maintain healthy functions of the body.
While we can understand the customers concern that this product did not work for them, it is important to understand that not every product will work the same for each individual. Different products are going to have a different effects on each individual which is why we carry a wide variety of products; it is similar to how different food affects each individual differently. Subsequently we are not privy nor are we licensed to be privy to a persons' medical condition and all the possible underlying causes that may contribute to a particular health concern. While we again appreciate the information provided by the customer, we caution the customer that he should again speak with his health care provider whenever a medical condition is present before taking any dietary or herbal supplement.
In terms of our quality regarding our products; all ingredients used in Swanson brand supplements require documentation from the supplier, including a Certificate of Analysis, ensuring that they meet our product specifications. Ingredients are tested at various stages throughout the production process to verify purity and potency. Finished products are inspected by our Quality Control specialists and tested for potency and stability by independent third-party laboratories that follow the FDA's Good Lab Practices (GLP) guidelines to ensure that each supplement contains exactly what is stated on the label.
When a customer uses our pre-paid merchandise return label to send an item back to us it is shipped 4th class mail. This particular method does take longer than the standard shipping we use when sending a package to a customer. We allow 2 weeks for the refund to be processed from the time we receive the product back in the warehouse. It can take up to 2-3 weeks to get the product back to Swanson in addition to the 2 weeks to process the return however it could be sooner. We received the return in our warehouse on 6/9/15 and the return was processed on 6/12/15.
In regard to the customer's desired resolution the customer has been issued a refund for the items returned including the $17.43 refund for the items purchased over a year ago as a courtesy. For future return information, all requests by the customer for return of products will be subject to our return policy as follows- "SwansonVitamins.com offers a 100% refund for unused products. If for any reason you are not satisfied with your product(s) purchased within the last 12 months, simply return the unused portion along with a detailed explanation of the reason(s) for your return to the address below. Please note: All returns valued at $500 or more will be subject to a 20% restocking fee. "
Again we sincerely apologize for the customer's dissatisfaction in this matter.
Thank you,
Swanson Health Products
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received $17.43 for one bottle on molasses. I took the Swanson brand molasses for over 3 years. there is no way I could be anemic if the product worked. Swanson owes me for one year on the molasses. not one bottle. I did seek a doctor. My doctor said to increase from one cap to 2 caps. 19 months still anemic with no health products.
im sending back the rest of the products. Don't ever want to see or here from Swanson. Their products r no good

I am rejecting this response because the information provided is incorrect - fix the error as stated

Initial Business Response /* (1000, 5, 2015/06/26) */
Dear Revdex.com,

We apologize for any frustration this may have caused the customer. Unfortunately the particular offer the customer is referring to was not a valid promotion. Someone posted the invalid promotion on SlickDeals which linked to a...

test promo code allowing the customer to click through the post to get to our website which had the banner on top. This promotion was never intended for customer usage and at no time was the promotion ever emailed to a single customer, rather the naming convention of our emails was figured out by the person posting on Slick Deals again resulting in this (test) promotion being posted.

Unfortunately we will not honor promotion codes found on 3rd-party websites, per the disclaimer on our website regarding the validity of these codes. Because SlickDeals is a third party website we do not have control over what is posted and whether or not the promotion is valid, which is why we encourage our customers to sign up for our emails so they know they are receiving a valid promotion directly from our company.

In regard to the customer's desired resolution unfortunately we are sorry but will not be able to fulfill their order with the $25 off a $75 order promotion because it was not valid nor was it ever a legitimate sent targeted promotion code. We are hopeful the customer has signed up for our special offers, as we see that he/she was able to utilize the most recent email promotion emailed to them to which they used to place an order on 6/17/15 successfully. By signing up for special offers directly with our company it ensures validity of the promotion for usage by the customer.

Once again we sincerely apologize for the customer's frustration in this matter. .

Swanson Health Products
Initial Consumer Rebuttal /* (3000, 7, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While it may be a legally defensible position to claim that the banner ad was "for test purposes only" so they will not have to honor their promotion, these shyster tactics demonstrate a complete disregard for the customer.
I do not expect to receive any resolution in this matter, but I also certainly do not expect to be shopping with Swanson Health Products in the future.

To Whom It May Concern: Regretfully, we’ve cut business relations with Mr. [redacted] due to the nature of his calls and demanding nature.  Mr. [redacted] has a history of excessive calling, unprofessional behavior, excessive demands, and general uncooperativeness during his numerous contacts with...

us.  We reserve the right to refuse service to any customer should they become abusive of our representatives and policies, unprofessional, or unprofitable. Mr. [redacted] would contact us for various reasons which were address accordingly.  If items needed replacing, they were often with the instruction original items needed to be returned.  General returns were refunded accordingly when received.  On several occasions, Mr. [redacted] contacted us regarding missing returns but was unable or refused to provide us with the necessary tracking numbers we provide on our pre-paid mailing labels to track said returns.   In regards to not receiving full refunds, Mr. [redacted] was fully refunded for items returned that were paid for.  Items sent no charge in reshipments are not refunded unless we receive both the original item and the reshipment item back. Items purchase as a BOGO receive a prorated refund if only one of the set is returned.  Mr. [redacted] has been fully refunded accordingly for any returns or credits applied to orders prior to charges. Any additional returns Mr. [redacted] would like to make after we severed business with him will be processed accordingly should he choose to return anything.  Any returns must be returned in accordance with our return policies, such as within one year of date of purchase.  The supporting information is attached.  If, due to the large amount of data, it does not appear attached, it is also submitted separately to Thaddeus L, our Revdex.com point of contact.  Included is the invoices and order notes from the past six orders, a spreadsheet of the last eight orders placed showing a net loss.  The figures do not include representative cost for phone, email or chat contacts by Mr. [redacted].  Some representative log names have been redacted as they include last names.  Additional information of order notes are available upon request that reflect the same behavior throughout most of Mr. [redacted]’s ordering history.  Our goal is to provide the best customer service possible. If you have any questions regarding our products or services, please feel free to call us toll-free Monday through Friday at ###-###-#### between the hours of 8:00 a.m. and 5:00 p.m. CST.  You may also reach us via email at [email protected], or online at www.swansonvitamins.com. Thank you for choosing Swanson Health Products for your natural health care needs. It has been our pleasure to serve you and we look forward to helping you and your family maintain the best of health for years to come.    Sincerely,Angie Swanson Health ProductsCustomer Support Services Lead CONFIDENTIALITY NOTICE:This e-mail message is intended only for the named recipient(s) above and is covered by the Electronic Communications Privacy Act 18 U.S.C. Section 2510-2521. This e-mail is confidential and may contain information that is privileged or exempt from disclosure under applicable law. If you have received this message in error please immediately notify the sender by return e-mail and delete this e-mail message from your computer.