Sweet Light Studio

I am rejecting this response because: the tech come out today 01-04-around 405pm and got the bottom light to come on and say it was the guy who wash it and left standing water there and left didn't even try to troubleshoot the loud beep or try to fix the code that the fridge was given witch by Samsung web site is the defrost sensor not working he stayed for about 7min onlyas of today 01-04-@ 915pm it still beep with all door closedthe beeping come and goeswill call back when they are open to inform then that the code and the beeping is still there

HELLO, SORRY FOR THE DELAYUNFORTUNATELY WE DID HAVE SOME MINOR SET BACKS ON THE DELIVERY DATE FOR [redacted] THE REFRIGERATOR WAS NOT HOLDING A STEADY TEMPERATUREWE OFFERED THE CUSTOMER TO CHOOSE ANOTHER FRIDGE ONCE HE EXPLAINED HE DID NOT LIKE ANYTHING WE HAD IN THE STORE WE DID ISSUE THE CUSTOMER A FULL REFUND ON THE DATE 02/20/FOR THE AMOUNT OF $500.OO

I have asked an attorney to write a demand letter, however this business will not repond to anything I have not moved forward with any filing in the legal system or with small claims

WE HAVE CONTACTED THE CUSTOMERS SHE REQUESTED WE DONOT CALL HER AND SPEAK STRICTLY TO THE LAWYER WHICH WE HAVE WE NOTIFIED THEM THE CUSTOMERS MERCHANDISE IS READY FOR PICK UP AS OF 02/24/AND HAVE FOLLOWED UP WITH THE LAWYER EVERYDAY AND THE ONLY THING THE LAWYER CAN TELL US IS THEY WILL CONTACT US BACK WITH A TIME AND DATE FOR PICK UP SO AT ANYTIME THE UNIT IS AVAILABLE AND READY

THE CUSTOMER DID IN FACT COME IN TO THE STORE ON 05/12/TO PICK OUT THE UNIT THAT WAS DELIVERED TO HIS HOME HE WAS VERY SPECIFIC THAT IT BE DELIVERED BEFORE THE WEEKEND BECAUSE THE 12TH WAS A THURSDAY SO WE DID DELIVER SAME DAY IF THIS WAS NOT A UNIT HE PICKED OUT FOR DELIVERY THE CUSTOMER WOULD NOT HAVE ACCEPTED THE UNIT IN EXCHANGE FOR THE ORIGINAL HE IS OUT OF THE DAY WARRANTY HAD WE NOT MADE AN EXCEPTION ON THIS ACCOUNT WE WOULD NOT BE IN THIS PREDICAMENT BUT WE WOULD LIKE TO MAKE ALL OF OUR CUSTOMERS HAPPY SO WE ARE WILLING TO REPAIR THE UNIT IF THE CUSTOMER AGREES TO COOPERATE HE TENDS TO BECOME IRATE AND THERE'S NO WAY TO HANDLE SITUATION UNDER THOSE CIRCUMSTANCES

we have came to an agreement with the customer they will come in and pick out another fridge of their liking or wait for the part for the original fridge to come in the customer said her husband will discuss which option they would like to go with and get back to us within the week

Unortunatley the customer did have an issue with the fridge that was purchased we provide a warranty with every appliance we sell because these are used appliances and sometimes things do happen we do our best to ensure all issues are taken care of in a promptly matter .When the customer originally called in she stated that everything was working the only issue she was having is she did not know how to turn off the door alarm our sales rep offered to download the owners manual for the customer but she insited she would do it herself to save time we informed her to call back if there is any further issueswe heard fron the customer 12/31/which was saturday the customer explained she could not resolve the issue on her own we explained we would not have a tech available to come out and service the unit until tuesday because we would be closed for the holidayTuesday we resumed work and the tech was ready to go service unit we called and no answer the customer called later in the evening right before closing stating nobody had showed up we explained we attempted to come out and there was no answer and we can schedule for 3-wednesday 01/04/for a tech to go out to the house the customer called at 9am requesting the tech be sent at 9:30am when I told her we would only be able to come between 3-she became upset and demanded a refund I offered another unit of her choice if she could not wait for the service tech to come later in the day she claimed she would get her money back one way or another and terminated the callour service tech is still scheduled to service the unit within the next hour so we deffinetly will be resolving the problem if that is not satifactory to the customer our offer stands that the customer can come pick a replacement of her choice

HELLO,IN THE CASE REGARDING [redacted] THE CUSTOMER WAS PROVIDED A REPLACEMENT AS PROMISED WHICH HE INSISTED ON PICKING UP AND WE ARRANGED FOR OUR DRIVER TO PICK UP THE ORIGINAL FRIDGE THE FOLLOWING DAY BUT WE HAVE NOT BEEN ABLE TO GET IN CONTACT THE CUSTOMER NO LONGER ANSWERS THE PHONE OR THE DOOR TO HIS HOME WE DID PHYSICALLY SEE THE CUSTOMER WALK INSIDE HIS HOME AND CLOSE THE DOOR WHEN WE ATTEMPTED TO PICK THE UNIT UP WE KNOCKED AND HE DID NOT ANSWER IF THE PROBLEM IS HOW HE STATED IN THE COMPLAINT HE WOULD BE ADAMANT ABOUT HAVING THE UNIT REMOVED FROM HIS HOME WE FEEL AS IF WE ARE LOSING OUT ON MERCHANDISE AT THIS POINT AND WOULD LIKE TO KNOW WHAT RECOMMENCED ACTION WE SHOULD TAKE SO WE DO NOT LOSE OUT ON MERCHANDISE . H.B.T.G. Appliances & Service 3202 Waterloo Road Stockton, CA 95205 [redacted] , fax [redacted] [email protected]

UPON ALL SALES WE DO HAVE THE CUSTOMER SIGN THE WARRANTY INFORMATION STATING IN THESE EXACT WORD "day parts and labor full coverage warrantyOne year Labor only WarrantyIt is the customer's responsibility to get the unit back to us for warranty repairs.Customer is responsible for replacement parts after the day warrantyNO REFUNDS!!!There will be an extra charge if you are upstairsThe driver is not responsible for installation, or extra work if the unit does not fit in the doorPlease prepare ahead of timeWE APPRECIATE YOUR BUSINESS!" the customer was fully aware and signed and agreed to the warranty we do understand she is upset but unfortunatley this is our policy and have kept up everything promised to the customer

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me,
unless the company choose not to honor its words and if the parts or a replace refrigerator (in working order with no code) take to long to receive it

I filled a complaint yesterday (#***) The business called me last night after being told for 3days I would grt my refrigerator that they decided to cancel my order because they where going to be able to deliver! I got a call at 7pm after being on the phone all day and they assured me I would
recieve itNow I have groceries that went bad because they made the decision to cancel my order! And they are still to cancel my credit account I open thru them and refund me my deposit.Sent from *** Mail on ***I want them to close the account they open in my name (before I start get deductionin my bank account) to purchase the refrigerator I never got and to be credited my deposit for the purchase

This customer purchase a refrigerator from us using a finance company that does not finalize the deal until the unit is deliveredShe wanted the refrigerator on the day of purchaseWe told her we were unable to do that, she said that was OKWe attempted to deliver the refrigerator on day two at the agreed upon time, and she no one was homeWe then attempted to deliver the refrigerator on day and her behavior was so out of control that the driver had to call the ownerThe owner decided that he did not want to finalize the contract with her, he order her a refund of her small deposit, and cancelled the contractShe was made aware of this and complained even moreHe knew that she would continue to be a problem, based on her behavior and this is why he made the decision to not do business with her any longer

Even though we do not agree with the customers complaintWe have already contacted him and asked him to come and pick up his refund. Thank you***

I am rejecting this response because:They are lying everything they said is a lieI have never went back to there store and picked anything out I have been trying to get this problem fixed since day one I am so upset right now how do people lie so bad when I was such a patient and nice customerI have never yelled at them I waited for weeks for them to respond to me many many times plus I have never questioned themThey are dishonest and practice bad business ship I have read many reviews on all the other people they have done the same thing toHow do they get away with this for so long and how do you guys allow them to get away with this for so longCan you please advise me on everything I can do to stop them in their tracks of all getting away with this because this is not right they clearly liedI am sorry if I am going on but this really upsets me

hello,  sorry for the delay or any inconvenience this may have caused unfortunately with the appliances we sell being used refurbished items theirs always a possibility that something can happen or may go wrong that is why we offer a full coverage repair or replacement warranty in case anything...

may go wrong. The customer received the refrigerator from our company in working condition and shortly after the customer began to have a cooling issue. We offered the customer for a service technician to come out to the home and service the unit the customer agreed unfortunately our technician had an emergency and had to leave work early the day the service call was scheduled. We called and notified the customer and offered an upgrade for the inconvenience that can be delivered out to their home at any time that is convenient for them the husband was very upset and informed us he would speak with his wife and return our call that is the last time we have heard from the customer. Three days later we received a call from the finance company stating the customer wanted to cancel the contracts the finance company informed them this is not something we can do and they would have to choose between a repair or replacement the customer became very agitated with the representative and eventually terminated the call we have yet to hear from the customer but at any time we are ready to honor our warranty with a repair or replacement.

WE HAVE REACHED OUT TO THE CUSTOMER SINCE 01/02/2017 SINCE WE BECAME AWARE OF THE ISSUE WE ARE WILLING TO OFFER THE CUSTOMER AN UPGRADE FOR THE INCONVENIENCE ON THE FRIDGE BEING DIRTY BUT THE CONTACT PHONE NUMBER [redacted] ON FILE GOES STRAIGHT TO VOICEMAIL AND HAS A VOICE MAIL BOX THAT HAS NOT...

BEEN SET UP YET ALSO WE HAVE NOT HAD AN ISSUE WITH ROACHES SO WE WOULD BE WILLING TO HAVE THE CUSTOMER COME INSPECT THE FRIDGE BEFORE DELIVERY TO INSURE THERE IS NOT AN  ISSUE WITH INSECTS IF THERE IS ANYTHING FURTHER WE CAN DO ON THIS ACCOUNT PLEASE LET US KNOW.

WE HAVE CONTACTED THE CUSTOMERS SHE REQUESTED WE DONOT CALL HER AND SPEAK STRICTLY TO THE LAWYER WHICH...

WE HAVE WE NOTIFIED THEM THE CUSTOMERS MERCHANDISE IS READY FOR PICK UP AS OF 02/24/2017 AND HAVE FOLLOWED UP WITH THE LAWYER EVERYDAY AND THE ONLY THING THE LAWYER CAN TELL US IS THEY WILL CONTACT US BACK WITH A TIME AND DATE FOR PICK UP SO AT ANYTIME THE UNIT IS AVAILABLE AND READY.

I have asked an attorney to write a demand letter, however this business will not repond to anything.  I have not moved forward with any filing in the legal system or with small claims.

sorry for the delay or any inconvenience this may have caused me are very familiar with this customer and the problems they have experienced we have deffinitley did everything in order to help the customer originally when they had there  problem we immediatley went out the customer is actually...

in possession of a back up fridge we provided in case they experienced any further problem we went out for a cooling issue and determined that there was in fact no issue the customer stated that she was used to the older freezers that build ice as this is a newerunit and would not accumulate ice as it is frost free freezer we offered a replacement the customer refused stating she would report us to the news station we are deffinitley willing to work with the customer but that is the last time we had contact please let us know any further advise on the situation to resolve the issue at hand

HELLO,
  SORRY FOR THE DELAY OR ANY INCONVENIENCE THIS MAY HAVE CAUSED. UNFORTUNATELY WE DID HAVE SOME ISSUES WITH THE PRODUCT THAT WAS PURCHASED BY THE CUSTOMER.THE CUSTOMER WAS A LITTLE UPSET DUE TO THE GROCERIES LOST BUT UNFORTUNATELY WE DO NOT COVER ANY PROPERTY DAMAGE OR LOSS WHICH WE...

HAVE THE CUSTOMER AGREE TO AND SIGN UPON PURCHASE. WE  DO UNDERSTAND THE CUSTOMERS FRUSTRATION SO WE DID GIVE THE CUSTOMER AN UPGRADE OF HER CHOICE SHE STATED SHE IS NOW HAPPY WITH THE PURCHASE AND WE HAVE FOLLOWED UP WITH THE CUSTOMER TO MAKE SURE THERE ARE NO FURTHER ISSUES.