Sweet Light Studio

we have came to an agreement with the customer they will come in and pick out another fridge of their liking or wait for the part for the original fridge to come in the customer said her husband will discuss which option they would like to go with and get back to us within the week.

HELLO,IN THE CASE REGARDING [redacted] THE CUSTOMER WAS PROVIDED A REPLACEMENT AS PROMISED WHICH HE INSISTED ON PICKING UP AND WE ARRANGED FOR OUR DRIVER TO PICK UP THE ORIGINAL FRIDGE THE FOLLOWING DAY BUT WE HAVE NOT BEEN ABLE TO GET IN CONTACT THE CUSTOMER NO LONGER ANSWERS THE PHONE OR THE DOOR TO HIS HOME WE DID PHYSICALLY SEE THE CUSTOMER WALK INSIDE HIS HOME AND CLOSE THE DOOR WHEN WE ATTEMPTED TO PICK THE UNIT UP WE KNOCKED AND HE DID NOT ANSWER IF THE PROBLEM IS HOW HE STATED IN THE COMPLAINT HE WOULD BE ADAMANT ABOUT HAVING THE UNIT REMOVED FROM HIS HOME WE FEEL AS IF WE ARE LOSING OUT ON MERCHANDISE AT THIS POINT AND WOULD LIKE TO KNOW WHAT RECOMMENCED ACTION WE SHOULD TAKE SO WE DO NOT LOSE OUT ON MERCHANDISE . H.B.T.G. Appliances & Service 3202 Waterloo Road Stockton, CA 95205 [redacted], fax [redacted] [email protected]

I am rejecting this response because: the tech come out today 01-04-2017 around 405pm and got the bottom light to come on and say it was the guy who wash it and left standing water there and left didn't even try to troubleshoot the loud beep or try to fix the code that the fridge was given witch by Samsung web site is the defrost sensor not working he stayed for about 7min only. as of today 01-04-2017 @ 915pm it still beep with all door closed. the beeping come and goes.. will call back when they are open to inform then that the code and the beeping is still there

HELLO,  SORRY FOR THE DELAY OR ANY INCONVENIENCE IT MAY HAVE CAUSED. FIRST AND FOREMOST THE CUSTOMER PURCHASED A SET OF WASHER AND DRYER ON 01/30/2016 THAT COME WITH A 90 DAY ONLY WARRANTY THE CUSTOMER STARTED EXPERIENCING ISSUES WITH THE WASHER ON 05/09/2016 WHICH IS CLEARLY OUT OF WARRANTY...

BUT OUR COMPANY DID MAKE AN EXCEPTION AFTER EXPLAINING TO THE CUSTOMER THAT IT IS NO LONGER COVERED BY THE 90 DAY WARRANTY WE OFFERED THE CUSTOMER A REPAIR OR REPLACEMENT THE CUSTOMER CHOSE A REPLACEMENT AND DID IN FACT COME IN THE STORE TO PICK OUT THE REPLACEMENT AS WE CANNOT SEND JUST ANYTHING AND EXPECT THE CUSTOMER TO BE SATISFIED WITH OUR CHOICE HE CAME IN PICKED OUT A UNIT AND WAS DELIVERED ON 05/12/2016 AS A PERMANENT REPLACEMENT THIS IS THE FIRST TIME OF OUR COMPANY HEARING ANYTHING ABOUT THE UNIT BEING DELIVERED DAMAGED OR INFESTED WE ARE DEFINITELY WILLING TO WORK WITH OUR CUSTOMERS IF WE ARE AWARE OF THE PROBLEM UNFORTUNATELY NONE OF THIS WAS ADRESSED WITH THE COMPANY  AT THIS POINT WE CANNOT ISSUE A REFUND IT IS BEYOND 90 DAYS BUT WE ARE STILL WILLING TO REPAIR OR REPLACE THE UNIT DELIVERED ON 05/12/2016.

I am rejecting this response because: they are not doing what they are supposed to do they had me go pick out another fridge and told me they would have it delivered the next day never did so called the next morning told me they would call back never did went to place and fridge I had picked out was not there anymore and didn't have one been without a fridge for 4 weeks want my money

SORRY FOR THE DELAY OR ANY INCONVENIENCE THIS MAY HAVE CAUSED WE WERE NOT AWARE OF THE ISSUE I DID CONTACT THE CUSTOMER THIS MORNING AND WE DID GO OUT AND REPLACE THE UNIT. THE EXCHANGE HAS BEEN COMPLETED AND THE WARRANTY FOR THE UNIT HAS STARTED OVER DUE TO THE PROBLEM WITH THE ORIGINAL UNIT.

Hello,  First and foremost I would like to apologize for the delay or any inconvenience this may have caused but unfortunately we did have some issues with delivery but we did resolve them the following day.The customer did have a cooling issue with the fridge we have been in communication with...

him we let him know we did not have a tech to come out same day but we could send a loaner for use in the meantime he said he would be okay without one and to just send the tech next day which we did and corrected the problem we have been communicating with the customer and also did a follow up with him to make sure he is now completely happy with the fridge which took place today 3/24/2016 he informed us that he is now happy with the purchase and we let him know if he does have any further problem to contact HBTG.

Unortunatley the customer did have an issue with the fridge that was purchased we provide a warranty with every appliance we sell because these are used appliances and sometimes things do happen we do our best to ensure all issues are taken care of in a promptly matter .When the customer originally...

called in she stated that everything was working the only issue she was having is she did not know how to turn off the door alarm our sales rep offered to download the owners manual for the customer but she insited she would do it herself to save time we informed her to call back if there is any further issues. we heard fron the customer 12/31/2016 which was saturday the customer explained she could not resolve the issue on her own we explained we would not have a tech available to come out and service the unit until tuesday because we would be closed for the holiday. Tuesday we resumed work and the tech was ready to go service unit we called and no answer the customer called later in the evening right before closing stating nobody had showed up we explained we attempted to come out and there was no answer and we can schedule for 3-6 wednesday 01/04/2016 for a tech to go out to the house the customer called at 9am requesting the tech be sent at 9:30am when I told her we would only be able to come between 3-6 she became upset and demanded a refund I offered another unit of her choice if she could not wait for the service tech to come later in the day she claimed she would get her money back one way or another and terminated the call. our service tech is still scheduled to service the unit within the next hour so we deffinetly will be resolving the problem if that is not satifactory to the customer our offer stands that the customer can come pick a replacement of her choice.

I am rejecting this response because: On 3/2/2017 I was informed that the stove was ready for pickup.  On 3/3/2017 I attempted to make arrangements with this business to pick up the stove and return the loaner.  Upon informing the business that I would be bringing my contractor to verify it's functionality, I was told by [redacted] that [redacted] refused to return the stove to me because I had logged a complaint with the Revdex.com and BEAR.  I was told to return the loaner stove and he would refund the amount I paid for the stove.  On 3/6 at 2pm I returned the loaner stove to the location and [redacted] resorted to physical intimidation and verbal harrassment, thankfully my contractor was with me as I felt unsafe and in danger.  I refused to give him the stove until he gave me the check.  After nearly 60 minutes of harsh verbiage on his part and nonverbal intimidation (with others present), he wrote the check with the date of 3/6/2012.  I then forced him to change it to 3/6/2017.  I took the check and photos of the paperwork signed (returning the stove), drove straight to the Bank on which the check was written, verified the funds and cashed the check.  This business did NOT produce the product that I bought in working order and has caused significant more cost to me, in addition to 3 months of stress and anxiety.  This is not a business that should be in operation, over 2 dozen Revdex.com complaints are evidence of this.

THE CUSTOMER DID IN FACT COME IN TO THE STORE ON 05/12/206 TO PICK OUT THE UNIT THAT WAS DELIVERED TO HIS HOME HE WAS VERY SPECIFIC THAT IT BE DELIVERED BEFORE THE WEEKEND BECAUSE THE 12TH WAS A THURSDAY SO WE DID DELIVER SAME DAY IF THIS WAS NOT A UNIT HE PICKED OUT FOR DELIVERY THE CUSTOMER WOULD NOT HAVE ACCEPTED THE UNIT IN EXCHANGE FOR THE ORIGINAL HE IS OUT OF THE  90 DAY WARRANTY  HAD WE NOT MADE AN EXCEPTION ON THIS ACCOUNT WE WOULD NOT BE IN THIS PREDICAMENT BUT WE WOULD LIKE TO MAKE ALL OF OUR CUSTOMERS HAPPY SO WE ARE WILLING TO REPAIR THE UNIT IF THE CUSTOMER AGREES TO COOPERATE  HE TENDS TO BECOME IRATE AND THERE'S NO WAY TO HANDLE SITUATION UNDER THOSE CIRCUMSTANCES.

I am rejecting this response because: The fact of the matter is this company sold me a defective dryer that has had one problem after another! I am sick of it! They have been incredibly rude during the whole process of trying to get things fixed and between all the money I have paid for their pickup fee and the extra money for the parts I have now paid as much money to them as it cost me to buy the stupid thing. And to make matters worse, as of last night the piece of crap dryer they sold me and have fixed twice now and charged me for parts on to fix again is NOT WORKING AGAIN! My dryer is once again not heating and drying the clothes, yet they supposedly bought new parts and fixed it. This is the type of thing that is frustrating me, and because I am rightfully frustrated as a customer being sold something like this they respond in a rude manner and basically say they don't care. It's not right and it's terrible customer service. And at this point with this dryer once again not working and the heating not working again, I would like the dryer replaced with one that actually works and doesn't have probelems. Because this whole thing has been so unbelievably frustrating and upsetting.

I am rejecting this response because: Business claims I wasn't home, I left work 3 times to be home by 330pm since I was advise by delivery would be done between 4-6pm that week and waited for someone to arrive or call me as they had advise me that they would call me 30 mins prior to delivery I called several times on those days and all I got was the run around with delivery times and at the end of the day for two was told they could deliver no one reason or another.  On day 3 same thing happened only that it was 7pm when I got a call tell me that the owner decided to cancel my contract because they weren't going to make it to me in a reasonable time. I told then it was urgent I would be home all night and I was going to wait aslong as needed as it was to late to even go out n purchase a refrigerator the sales person said it was the owners decision and asked if they could deliver in the morning and that wasnt an option since both my husband n I work in the morning and we didn't have a refrigerator at that point since our roommates took it thinking we should have one that night. I told the sales peron that wasnt the way to conduct a business she got loud and I said I would file a complaint with Revdex.com and she yelled and said thats it we will not work with you since you are threatening me. That was the last I heard. Absolutely the worst place to do business with.

HELLO,  SORRY FOR THE DELAY. UNFORTUNATELY WE DID HAVE SOME MINOR SET BACKS ON THE DELIVERY DATE FOR [redacted] THE REFRIGERATOR WAS NOT HOLDING A STEADY TEMPERATURE. WE OFFERED THE CUSTOMER TO CHOOSE ANOTHER FRIDGE ONCE HE EXPLAINED HE DID NOT LIKE ANYTHING WE HAD IN THE STORE WE DID ISSUE...

THE CUSTOMER A FULL REFUND ON THE DATE 02/20/2016 FOR THE AMOUNT OF $500.OO.

UNFORTUNATLEY WE ONLY OFFER A 90 DAY WARRANTY ON OUR USED APPLIANCES WITH A YEAR OF FREE LABOR IF ANYTHING SHALL HAPPEN AFTER THE 90 DAYS THIS POLICY IS CLEARLY STATED ON THE RECEIPT AND WE DO MAKE THE THE CUSTOMER READ THE POLICY AND IF THEY AGREE SIGN BEFORE ANY PURCHASE IS MADE THIS PARTICULAR...

CUSTOMER [redacted] AGREED AND WAS VERY AWARE OF THE POLICY SHE IS NOW UPSET THAT SHE HAD TO PAY FOR TRANSPORTATION AND PARTS WHICH SHE ORIGINALLY AGREED TO THE FIRST TIME WE GOT HER UNIT IN FOR REPAIR IT WAS NOT SPINNING THE BELT FELL OFF AND WE REPLACED IT AND DID NOT CHARGE HER FOR ANY FURTHER REPAIR BECAUSE THERE WAS NO PARTS THAT NEEDED TO BE REPLACED THREE MONTHS PASS AND NOW THE DRYER IS NOT HEATING WHICH IS A TOTAL DIFFERENT PROBLEM FROM THE ORIGINAL IN SHOP REPAIR WE HAD FOR THE DRYER NOT SPINNING WE EXPLAINED THAT IT WOULD MOST LIKLEY B A FUSE AND THE CUSTOMER IMMEDIATLEY BECAME UPSET STATING THAT WE DID NOT FIX IT RIGHT THE FIRST TIME BUT THERE WAS NO ISSUE WITH THE DRYER NOT HEATING THE CUSTOMER IS RESPONSIBLE FOR THE PARTS AFTER 90 DAYS BUT FEELS SHE SHOULD NOT HAVE TO PAY AS MUCH AS WE WOULD LIKE TO SUPPLY THE CUSTOMERS WITH FREE REPLACEMENT PARTS ITS JUST NOT SOMETHING WE CAN DO BECAUSE THEY ARE ALL BRAND NEW PARTS AND WOULD BE WAY TO COSTLY SORRY FOR ANY INCONVENIENCE THIS MAY HAVE CAUSED.