Swept Away Cleaning

Complaint: [redacted] I am rejecting this response because: I have attached the letterIt states that the advisor did not note any damage when taking in the carAs he shouldn't have because there was noneWhen I brought the issue up to him, he even agreed and said that I was right and quickly took my car to try and "fix" the issueIf he knew it wasn't there before, why would he attempt to fix something that wasn't caused there to begin with? That just doesn't add up to me Regards, [redacted]

This letter explains we were not replacing aftermarket pieceWe repaired other items as a courtesy not knowing how it was damagedOur suggestion would be to claim on your insuranceThey will contact our carrier to work out any payment arrangements if they deem us at fault

In order for us to remove any inquires on their credit bureau we would need a letter from the customer stating that they did not apply for credit with us and would like them removed. This is the only way we could remove them. Please... come by Red McCombs Ford and ask for [redacted] *** the General Manager. [redacted] V.P. of Operation

Complaint: [redacted] I am rejecting this response because:How can I trade said vehicle if my payments will go higher because of the negative balance I will have? I either want out of this contract to get myself Into another vehicle somewhere or repairs be made notn and not out of my pocket I asked said bank if I can cancel contract and they said yes that it's up to red mccombs to let it be cancel Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This response does not address my issue at all I am appalled by the lies and miscommunication this company has with its employees and customers I never declined repair, which is the reason my vehicle is still at their service location If I would have declined repairs I would have already picked up my car and not have it sit there for two weeksAgain, what [redacted] said was that for dollars he would diagnose my car and once he told me exactly what was wrong with it I could decide if I wanted to repair with them or take it to someone else I trust but that at least I would have an answer on what was wrong with my vehicle [redacted] explained this is a lengthy process since the vehicle had a lot of codes showing up and he has to individually investigate each one of them to clear them He said to drop off the vehicle Wednesday and he probably wouldn’t have an answer until Tuesday of the following week When I spoke to [redacted] over the phone and in person, he knew it would take more than an hour He gave me a price of dollar in exchange for an exact answer to my vehicle’s problem Hourly rates were never discussed with me, no other price besides was discussed with me at all I walked into ***’s office with a report from another mechanic listing all of the codes He visually saw and held the report in his hands and my husband and I both verbally told him all of the issues the vehicle was having We even offered to let him keep the other mechanic’s report Based on this I feel that the company is using a deceptive sales practice [redacted] gave me a price knowing that he would call me the following day and give me a higher price hoping that I would say yes since I already had my vehicle at their location Then when I questioned him on the price and asked why I wasn’t told this before, his rude easy way out was saying, “I don’t want problems with you, just come pick up your keys.” Now everyone I’ve talked to at this company tries to explain hourly rates and how they need to charge me more than dollars to diagnose I have [redacted] explaining it in a recorded voicemail, which proves he hadn’t told me this before Jesse the service manager told me 99% of the time they can diagnose in an hour but I just happen to be that 1% and that’s why it wasn’t explained to me And MrBarry, the general manager, replied to my email apologizing for the confusion and explaining hourly rates Going back to the business response, no I did not decline repair [redacted] knew it would take time to diagnose my car and that is why he told me it would take him almost a week to have an answerI understand I don’t owe any money because their job has not been completed and I have no diagnostic and exact answer on what is wrong with my car as [redacted] promised It is not my concern what the company needs to do to pay their technicians or how they are paid I was given a set rate and promised an answer and that is exactly what I am expecting This response does not address ***'s deceptive practices, his rude behavior, and what the company is doing to rectify the problem their employee has caused Regards, [redacted]

We have spoken to this customer and have scheduled a visit to look over issues

Sorry to hear about thisWe can certainly find the color you would like or order it if neededAs far as the inquiries we cannot remove since we did have authorization to send the offer to our lendersWe typically will send an offer to purchase to several lenders to make sure you get the best rate
and terms possibleThe good news though is we use what called an auto enhanced credit report and the inquiries from us and other banks will only count as one transaction and not multiple partiesThey should not lower your credit score

We are truly sorry about this issueThe response we gave is factualThe part is a Ford racing part and not a Ford OEM part meaning the vehicle was not built with this part and it is not a standard factory partNot sure about this letter and have never seen itIf you would like to send it to us we can review

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolu"tion is satisfactory to me
Regards,
*** *** spoke wIth *** *** today 11/8/in regards to Toyota RAV& I'm bringing in the vehicle to Red MCCombs For on Friday, 11/10/ Mr*** said they will fix it or give me another vehicle but he will be monitoring the work at the service deptI'm glad but I don't want to close this until I know it's resolved to my satisfaction & I won't know until end of day on Friday as I will know if they fixed it & would request a warranty on the part of fixing the engine or other options Thank you

Mrs*** we responded to this issue several weeks ago but maybe the email was not receivedThe advertised price we had on our new XLT Fwas a valid price and unless we were out of them at the time I am not sure why there was a price discrepancyWe will honor the discounted price for Mr***
if he would like to purchase one that we have in stockAs far as trade value we use a software system that gives us the optimal trade value for a vehicleThe value given are usually pretty close with the exception of miles, condition and missing equipmentWe offer a trade value as an option but there is no need to trade a vehicle to purchase one so we can sell the Fat the advertised price without the trade if he wishes tooI am always available by phone as well if Mr*** would like to reach out to us

We are sorry you had A mechanical issue on the vehicle you purchased from usWe try to make sure every unit stand up to our rigorous certification process but sometimes we have an issue arise after the saleIt looks like we did replace the battery in the vehicle so hopefully this issue is
resolvedIf you are still having an issue please reach out to us so we may get the vehicle scheduled into our service department

I spoke with our management staff and we did instruct customer to bring the vehicle in and we would take a look at the issueWe are unable to help without having the vehicle at our service dept

Complaint: ***
I am rejecting this response because:The management informed me that their
technicians were not responsible and that in the course of an oil change, the technician had nothing to do with the radio not working Although I informed someone that represented himself as a manager the radio sync was working prior to me having any type of service done I made an appointment to have the radio checked out and once I did the manager told me there was nothing they could do, as a result I didn't bother coming into the shop, knowing that my efforts would be futile.
Regards,
*** ***

Have the customer call *** *** GM at Red McCombs Ford ###-###-####He will be waiting for his call. In Service, *** *** ***Vice-President of OperationsMcCombs Enterprises*** *** *** *** *** ***
*** *** *** ***W###-###-####C.
###-###-####***

As below we noticed the damage to the vehicle and documented this prior to working on the vehicleWe did ok the repair of the front bumper for customer satisfaction reason and not an acceptance of guiltThe part we would not approve to replace was an aftermarket and not a Ford partWe always
strive for customer satisfaction and even in this case replaced parts to help the customerWe are sorry they feel we damaged the unit but after a full investigation we do not feel the same way

Sorry for the inconvenience on this issue Call the store next week and we will apply new window tint to the unit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have looked into this issue already and have not had evidence of wrong doing by our team. We also spoke to the other repair shop and they advised us that they could not verify that the issues were related to any work performed at RM Ford. We always stand behind our work and if we could see where...

we impacted the drivability of this unit we would cover the expense but at this time we have not seen adequate evidence.

Complaint: [redacted]
I am rejecting this response because: I have attached the letter. It states that the advisor did not note any damage when taking in the car. As he shouldn't have because there was none. When I brought the issue up to him, he even agreed and said that I was right and quickly took my car to try and "fix" the issue. If he knew it wasn't there before, why would he attempt to fix something that wasn't caused there to begin with? That just doesn't add up to me. 
Regards,
[redacted]

This letter explains we were not replacing aftermarket piece. We repaired other items as a courtesy not knowing how it was damaged. Our suggestion would be to claim on your insurance. They will contact our carrier to work out any payment arrangements if they deem us at fault.