Swept Away Cleaning

Complaint: [redacted]
I am rejecting this response because:How can I trade said vehicle if my payments will go higher because of the negative balance I will have? I either want out of this contract to get myself Into another vehicle somewhere or repairs be made notn and not out of my pocket.  I asked said bank if I can cancel contract and they said yes that it's up to red mccombs to let it be cancel. 
Regards,
[redacted]

Without the vehicle here we are unable to assist. If customer changes there mind let us know.

We strive to find the issues as fast as possible but looks like this unit has some deeper problems that will take time to diagnose. Customer declined repair and does not owe us any money at this point. To fully diagnose vehicle we will need to pay our technician additional time. If customer...

still wants a  one hour diagnostic we can do this but there is no guarantee we will find the issue.

Complaint: [redacted]
I am rejecting this response because: This response does not address my issue at all.  I am appalled by the lies and miscommunication this company has with its employees and customers.  I never declined repair, which is the reason my vehicle is still at their service location.  If I would have declined repairs I would have already picked up my car and not have it sit there for two weeks. Again, what [redacted] said was that for 125 dollars he would diagnose my car and once he told me exactly what was wrong with it I could decide if I wanted to repair with them or take it to someone else I trust but that at least I would have an answer on what was wrong with my vehicle.  [redacted] explained this is a lengthy process since the vehicle had a lot of codes showing up and he has to individually investigate each one of them to clear them.   He said to drop off the vehicle Wednesday and he probably wouldn’t have an answer until Tuesday of the following week.    When I spoke to [redacted] over the phone and in person, he knew it would take more than an hour.  He gave me a price of 125 dollar in exchange for an exact answer to my vehicle’s problem.  Hourly rates were never discussed with me, no other price besides 125 was discussed with me at all.   I walked into [redacted]’s office with a report from another mechanic listing all of the codes.  He visually saw and held the report in his hands and my husband and I both verbally told him all of the issues the vehicle was having.  We even offered to let him keep the other mechanic’s report.  Based on this I feel that the company is using a deceptive sales practice.  [redacted] gave me a price knowing that he would call me the following day and give me a higher price hoping that I would say yes since I already had my vehicle at their location.  Then when I questioned him on the price and asked why I wasn’t told this before, his rude easy way out was saying, “I don’t want problems with you, just come pick up your keys.”   Now everyone I’ve talked to at this company tries to explain hourly rates and how they need to charge me more than 125 dollars to diagnose.  I have [redacted] explaining it in a recorded voicemail, which proves he hadn’t told me this before.  Jesse the service manager told me 99% of the time they can diagnose in an hour but I just happen to be that 1% and that’s why it wasn’t explained to me.  And Mr. Barry, the general manager, replied to my email apologizing for the confusion and explaining hourly rates.     Going back to the business response, no I did not decline repair.  [redacted] knew it would take time to diagnose my car and that is why he told me it would take him almost a week to have an answer. I understand I don’t owe any money because their job has not been completed and I have no diagnostic and exact answer on what is wrong with my car as [redacted] promised.  It is not my concern what the company needs to do to pay their technicians or how they are paid.  I was given a set rate and promised an answer and that is exactly what I am expecting.  This response does not address [redacted]'s deceptive practices, his rude behavior, and what the company is doing to rectify the problem their employee has caused.  
Regards,
[redacted]

We have submitted all paperwork and monies to clear customers loan. Also I received notice from customer that the loan has been cleared.

We have worked on this issue for a while and while unfortunate the customers bank is wanting the down payment not us. We will easily trade him out of this unit if he can find another source possibly his local bank. We strive for all customers to have a great experience but in this case we are tied...

to a lender who will require additional down payment.

In order for us to remove any inquires on their credit bureau we would need a letter from the customer stating that they did not apply for credit with us and would like them removed. This is the only way we could remove them. Please...

come by Red McCombs Ford and ask for [redacted] the General Manager.   [redacted]V.P. of Operation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]