Swift Prepaid Solutions, Inc..

We apologize for any inconvenience Mr*** *** may have experiencedPer terms and conditions of the card posted at our website">www.***.com and printed on the back of the cardThe card funds do expire on the date printed on the front of the card and are subject to a $reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholderThe $monthly maintenance fee is applicable after expiration as well for each month expiredThe corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration dateThe original card (ending in ***) remains expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card As an exception and a courtesy to the cardholder, Mr***, we will be reissuing his card with the applicable fees ($reissue and months at 2.95)The new card (ending in ***) should be received within the next business days at the address provided in the Revdex.com informationIf Mr*** has any further questions regarding this claim, please have him contact us at 1-*** Thank you, Swift Prepaid Solutions

I received a prepaid Swift card as a gift The back of the card indicates that card can be reissued for $10, and there is a monthly maintenance fee of $ I called to get an expired card reissued and was told that it "was not eligible for reissue." No explanation given It does not say ANYWHERE on the card that it would not be eligible for reissue So they just collect all the funds sitting there This is equivalent to collecting and profiting from "unclaimed property" which legitimate businesses are prohibited from doing This is misleading and fraudulent

We apologize for any inconvenience *** *** may have experiencedPer terms and conditions of the card posted at our website www.prepaidcardstatus.com and printed on the back of the cardThe card funds do expire on the date printed on the front of the card and are subject to a $reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholderThe $monthly maintenance fee is applicable after expiration as well for each month expiredThe corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration dateThe original cards (ending in *** *** *** *** ***) remain expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card As an exception and a courtesy to the cardholder *** *** we will be waiving all applicable feesThe new cards (ending in *** *** *** *** *** should be received within the next business days at the address provided in the Revdex.com informationIf *** *** has any further questions regarding this claim, please contact us at *** Thank you, Swift Prepaid Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We apologize for any inconvenience Mr*** *** may have experiencedPer terms and conditions of the card posted at our website www.*** and printed on the back of the card: The card funds do expire on the date printed on the front of the card and are subject to a $reissue
fee for any reason including expiration date, which a new card has to be reissued to the cardholderThe $monthly maintenance fee is applicable after expiration as well for each month expiredThe corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration dateThe original card (ending in *** remains expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card. As an exception and a courtesy to the cardholder Mr*** we will be reissuing his card with no feesThe new card (ending in *** should be received within the next business days at the address provided in the Revdex.com informationIf Mr*** has any further questions regarding this claim, please have him contact us at ***. Thank you, Swift Prepaid Solutions

Initial Business Response /* (1000, 5, 2015/04/27) */
We apologize for any inconvenience Ms*** *** may have experiencedPer terms and conditions of the card, printed on the card sleeve handed out with the card and at our website www.***.com printed on the back of the
cardThe card funds do expire on the date printed on the front of the card and are subject to a $reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholderThe $monthly maintenance fee is applicable after expiration as wellThe corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration dateThe original card (ending in ***) remains expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the cardAs an exception and a courtesy to the card holder, Ms***, we will be reissuing her card with no fees with another month expiration date; we are unable to extend a year expiration date because of program parameters set up with our clientThe new card (ending in ***) should be received within the next business days at the address provided in the Revdex.com informationIf Ms*** has any further questions regarding this claim, please have her contact us at X-XXX-XXX-XXXX
Thank you,
Swift Prepaid Solutions
Initial Consumer Rebuttal /* (3000, 7, 2015/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do appreciate that I will be receiving a new card within the next ten days
However, the primary motivation for my complaint is that I believe the Swift Prepaid Solutions terms of service to be deceptiveThe purpose of this deception appears to be retention of consumers' money
I contend that the conditions under which the cards are given to market research study participants qualify the cards under the definition of "general use pre-paid card," which makes them subject to the CARD ActIn fact, when I called *** Research on April to ask how much I was paid last November, I stated that my query was for tax purposes*** in ***'s Bethesda office responded, "it's a gift," in her explanation of why the income did not need to be reported to the IRSThere was no loyalty, award, or promotional program under which the card was issuedI am not an employee or a customer of *** Research
Futhermore, even for a rewards card, four months is a dramatically short period of validitySwift Prepaid Solutions seems to be setting short windows for card use as a matter of practiceThe apparent intent is to collect more money in fees
Last, when consumers, myself included, call Swift using the 800-number on the card, we are told that we must pay a re-issue fee for expired cardsNumerous Revdex.com complaints document this problemYet, if one complains to Revdex.com, suddenly the reissue fees disappearWhile this saves me $10, I am still concerned about these opportunistic feesNumerous consumers will pay them and not know that, should they complain here rather than call the number on the card, the fees can be eliminated

Initial Business Response /* (1000, 5, 2015/06/04) */
Dear Revdex.com and Mr***,
This case was previously handled under Case # XXXXXXXXThe case # XXXXXXXX is exactly the same as the pervious caseThe resolution Mr*** requested was granted and a new card was shipped to the address
in the Revdex.com consumer information on 05/29/and could take up to business days to be receivedPlease be sure Mr*** is aware of the response to case # XXXXXXXX and if he has any further questions, please have him contact us at X-XXX-XXX-XXXX
Thanks,
Swift Prepaid Solutions
Initial Consumer Rebuttal /* (2000, 7, 2015/06/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/04) */
Dear Revdex.com and Mr***,
This case was previously handled under Case # XXXXXXXXThe case # XXXXXXXX is exactly the same as the pervious caseThe resolution Mr*** requested was granted and a new card was shipped to the
address in the Revdex.com consumer information on 05/29/and could take up to business days to be receivedPlease be sure Mr*** is aware of the response to case # XXXXXXXX and if he has any further questions, please have him contact us at X-XXX-XXX-XXXX
Thanks,
Swift Prepaid Solutions
Initial Consumer Rebuttal /* (2000, 7, 2015/06/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: ***
I am rejecting this response because:
I didn't have an option to choose to provide more details, the only other option as to accept the response and close the caseHowever I would like to provide the card details as requested by the business
Card1***
Pin- Card 2***
***
***
***
***
***
thank you
Sincerely,
*** ***

Hi Revdex.com and *** ***We are willing to review the card accounts and respond accordingly, but we are unable to find card accounts with the name provided in the Revdex.com complaint *** *** We would need to cross reference the name and address to be sure we are reviewing the correct card accounts
The other option is if actual card account numbers can be providedSometime are cards are not personalized and are embossed generically with "Thank You", which can cause an issue with locating the card accounts without the card account numbersAdditionally I tried to search by phone number and email address, but was unsuccessfulMany times updated cardholder information is not updated on the card account, which can make it difficult to find card accounts.If possible please supply the full card account numbers for further review. We look forward to reviewing the card accounts and resolving this issue as soon as possible.Thank you for your coorperationSwift Prepaid Solutions

We apologize for any inconvenience Mr*** *** may have experiencedPer terms and conditions of the card posted at our website www.***.com and printed on the back of the cardThe card funds do expire on the date printed on the front of the card and are subject to a $reissue
fee for any reason including expiration date, which a new card has to be reissued to the cardholderThe $monthly maintenance fee is applicable after expiration as well for each month expiredThe corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration dateThe original card (ending in ***) remains expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card As an exception and a courtesy to the cardholder, Mr***, we will be reissuing his card with the applicable fees ($reissue and months at 2.95)The new card (ending in ***) should be received within the next business days at the address provided in the Revdex.com informationIf Mr*** has any further questions regarding this claim, please have him contact us at 1-*** Thank you, Swift Prepaid Solutions

Initial Business Response /* (1000, 7, 2014/06/03) */
Contact Name and Title: *** *** Dir
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@swiftprepaid.com
We apologize for any inconvenience Mr*** may have experiencedWe have researched this card based on the name
provided and we are unable to find any card account listed under *** ***We would be happy to assist in this request, however we would need the card number (last digits of card) in order to research the request and provide an updated responsePlease have Mr*** contact Swift Prepaid X-XXX-XXX-XXXX or provide the last digits of the card to researchThank you, Swift Prepaid Solutions
Final Business Response /* (1000, 10, 2014/06/05) */
We apologize for any inconvenience *** *** may have experiencedWe were within our rights to decline the reissue of the card per the terms and conditions of the cardAs an exception and a courtesy to the card holder, *** ***, we will be reissuing the card with the $reissue fee applied plus $per month fee following the expirationThe original card (ending in 6306) remains expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the cardThe card amount, when expired 02/28/2014, was $The new reissued card (minus $reissue fee and $for three (3) months expired) will be $The card should be received within the next business days at the address provided in the Revdex.com informationIf *** *** has any further questions regarding this claim please contact us at X-XXX-XXX-XXXXThank you, Swift Prepaid Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We apologize for any inconvenience Mr*** *** may have experienced in attempting to use or activate the cardCard ending *** has been activated and is ready to be usedIf Mr*** has any further questions regarding this claim, please have him contact us at ***
Thank you,
Swift Prepaid Solutions

We apologize for any inconvenience MsLisa *** may have experiencedWe have confirmed in our system that the card in question has been shipped to the address providedThe card was mailed on 12/14/and should be received within business days If Ms*** has any
further questions regarding this claim, please have her contact us at 1-866-230-or through the email response sent on 12/18/2017. Thank you, Swift Prepaid Solutions

We apologize for any inconvenience MrStuart *** may have experiencedPer terms and conditions of the card posted at our website www.prepaidcardstatus.com and printed on the back of the card; the card funds do expire on the date printed on the front of the cardThe card is subject to a $
reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholderThe $monthly maintenance fee is applicable after expiration as well for each month expiredThe corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration dateThe original card (ending in ***) remains expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card As a one-time exception and a courtesy to the cardholder, Mr***, we will be reissuing his card with no feesThe new card should be received within the next business days at the address provided in the Revdex.com information If Mr*** has any further questions regarding this claim, please have him contact us at 1-866-230- Thank you, Swift Prepaid Solutions

Initial Business Response /* (1000, 8, 2015/08/12) */
We apologize for any inconvenience Mr*** *** may have experienced*** is one of the merchants that participate in the *** program per the *** websiteMr*** card was successfully used at another
participating merchant *** *** on 07/27/for the full amount of $If Mr*** has any further questions regarding this claim, please have him contact us at X-XXX-XXX-XXXX
Thank you,
Swift Prepaid Solutions
Initial Consumer Rebuttal /* (3000, 10, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** is correct that I used the $at *** *** *** after submitting my initial claim (about weeks later)I'm not satisfied, however, that they claim that the card is accepted at *** and it clearly wasn'tI would like an explanation as to why I couldn't use the card at one of the retailers listed on their website - *** which I tried over 6xAt this point, I'm asking my company to discontinue business with *** because of advertising falsely that it was accepted at *** - I wasted too much time trying to contact *** and following their direction in driving to different retail outlets that "accept" their card just to be turned away with another, "Your card has been declined"The whole experience was horribly embarrassing, and their response is, *** is one of the merchants that participate in the *** program"...I believe I've proven that's incorrectAbsolutely unacceptable
Final Business Response /* (4000, 12, 2015/08/20) */
We apologize for any inconvenience or misunderstanding Mr*** *** may have experienced*** is one of the merchants that participate in the *** program per the *** websiteEach merchant supplies their merchant codes for each store and the merchant codes are added daily by our processorWe apologize that this particular store was not added at the time of Mr***'s attempted spend, but we have updated all of *** locations now correctly to the systemAs, a courtesy for the inconvenience that Mr*** experienced we have issued a *** prepaid card in the amount of $to Mr***The card ending in *** should be delivered to the address on the Revdex.com information in 7-business daysThe card issued is not a *** card, it is a *** prepaid card that can be spent anywhere *** is acceptedIf Mr*** has any further questions regarding this claim, please have him contact us at X-XXX-XXX-XXXX
Thank you,
Swift Prepaid Solutions
Final Consumer Response /* (2000, 14, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the apology as well as the *** prepaid cardThis company stands behind their products and owns its mistakesI am extremely gratefulThank you

Initial Business Response /* (1000, 5, 2014/04/17) */
We apologize for any inconvenience Mr*** may have experiencedWe have reached out to our client, Focuscope, and they have confirmed that they spoke to Mr*** directly in order to resolve the issueMr*** will be receiving a
reissued card in the amount of $The card should be received within the next 10-business days at the address provided in the Revdex.com information by US mailIf Mr*** has any further questions regarding this claim please have him contact us at X-XXX-XXX-XXXXThank you, Swift Prepaid Solutions
Initial Consumer Rebuttal /* (2000, 7, 2014/04/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the reissue of the cardThis is all I wanted when originally contacting their call center several weeks ago

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThank you very much.
Sincerely,
*** ***

We apologize for any inconvenience MsHolly K *** may have experiencedPer terms and conditions of the card posted at our website *** and printed on the back of the card; the card funds do expire on the date printed on the front of the cardThe card is subject to a $
reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholderThe $monthly maintenance fee is applicable after expiration as well for each month expiredThe corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration dateThe original card (ending in *** remains expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card. As a one-time exception and a courtesy to the cardholder, Ms*** we will be reissuing her card with the no feesThe new card should be received within the next business days at the address provided in the Revdex.com informationIf Ms*** has any further questions regarding this claim, please have her contact us at *** Thank you, Swift Prepaid Solutions Tell us why here