Swift Prepaid Solutions, Inc..

We apologize for any inconvenience [redacted] may have experienced. Per terms and conditions of the card posted at our website www.prepaidcardstatus.com and printed on the back of the card. The card funds do expire on the date printed on the front of the card and are subject to a $10 reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholder. The $2.95 monthly maintenance fee is applicable after expiration as well for each month expired. The corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration date. The original cards (ending in [redacted] remain expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card.  As an exception and a one- courtesy to the cardholder [redacted], all four cards have been reissued minus all applicable fees. The new cards (ending in [redacted] should be received within the next 10 business days at the address provided in the Revdex.com information. If [redacted] has any further questions regarding this claim, please contact us at [redacted].     Thank you,   Swift Prepaid Solutions

We apologize for any inconvenience Ms. Ashley B[redacted] may have experienced. Per terms and conditions of the card posted at our website [redacted].com and printed on the back of the card; the card funds do expire on the date printed on the front of the card. The card is subject to a $10...

reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholder. The $2.95 monthly maintenance fee is applicable after expiration as well for each month expired. The corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration date. The original card (ending in [redacted]) remains expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card.  As a one-time exception and a courtesy to the cardholder, Ms. B[redacted] we will be reissuing her card minus all applicable fees. The new card should be received within the next 10 business days at the address provided in the Revdex.com information.  If Ms. B[redacted] has any further questions regarding this claim, please have her contact us at [redacted]   Thank you,  Swift Prepaid Solutions Tell us why here...

We apologize for the inconvenience Mr. R[redacted] may have experienced. Per terms and conditions if the card is lost there is a $10.00 fee to have it replaced. We have reached out to Mr. R[redacted] and gone through the transactions in which he determined he would need to dispute a transaction. As a...

one-time exception and a courtesy to the cardholder Mr. R[redacted] we will be reissuing his card with no fee. The card (ending in [redacted] should be received within the next 10 business days at the address provided in the Revdex.com information.Thank you,Swift Prepaid Solutions

Initial Business Response /* (1000, 8, 2015/04/13) */
We apologize for any inconvenience Mr. [redacted] may have experienced. Per terms and conditions of the card the card funds do expire on the dated printed on the card. The original card (ending in 6519) remains expired and unusable due to the...

expiration date encoded in the magnetic stripe on the back of the card. As an exception and a courtesy to the card holder, Mr. [redacted], we will be reissuing his card with no fees. After reviewing the card account we noticed that the original shipping address from June 2014 was [redacted] FL XXXXX, so maybe this was a forwarding issue at [redacted] because Mr. [redacted]' address is different on the Revdex.com information. The new card (ending in [redacted] should be received within the next 10 business days at the address provided in the Revdex.com information. If Mr. [redacted] has any further questions regarding this claim, please have him contact us at X-XXX-XXX-XXXX.
[redacted] you, Swift Prepaid Solutions.

We apologize for any inconvenience Mr. Brian H[redacted] may have experienced. Per terms and conditions of the card posted at our website www.[redacted] and printed on the back of the card; the card funds do expire on the date printed on the front of the card. The card is subject to a $10...

reissue fee for any reason including expiration date, which a new card must be reissued to the cardholder. The $2.95 monthly maintenance fee is applicable after expiration as well for each month expired. The corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration date. The original card (ending in [redacted]) remains expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card.  As a one-time exception and a courtesy to the cardholder, Mr. H[redacted] we will be reissuing his card with no fees. The new card should be received within the next 10 business days at the address provided in the Revdex.com information. If Mr. H[redacted] has any further questions regarding this claim, please have her contact us at [redacted]  Thank you, Swift Prepaid Solutions

We apologize for any inconvenience Ms. Marissa J[redacted] may have experienced. Per terms and conditions of the card posted at our website [redacted] and printed on the back of the card; the card funds do expire on the date printed on the front of the card. The card is subject to a $10...

reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholder. The $2.95 monthly maintenance fee is applicable after expiration as well for each month expired. The corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration date. The original cards (ending in [redacted] and [redacted] remain expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card.  As a one-time exception and a courtesy to the cardholder, Ms. J[redacted], we will be reissuing her cards minus all applicable fees. The new cards should be received within the next 10 business days at the address provided in the Revdex.com information. If Ms. J[redacted] has any further questions regarding this claim, please have her contact us at 1-[redacted]  Thank you, Swift Prepaid Solutions

Initial Business Response /* (1000, 5, 2015/05/26) */
We apologize for any inconvenience Mr. [redacted] may have experienced. Per terms and conditions of the card posted at our website www.prepaidcardstatus.com printed on the back of the card. The card funds do expire on the date printed on...

the front of the card and are subject to a $10 reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholder. The $2.95 monthly maintenance fee is applicable after expiration as well. The corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration date. The original card (ending in [redacted] remains expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card. As an exception and a courtesy to the cardholder, Mr. [redacted] we will be reissuing his card with no fees. The new card (ending in [redacted] should be received within the next 10 business days at the address provided in the Revdex.com information. The card can be used as a credit to make purchases or the PIN can be retrieved at our website (www.prepaidcardstatus.com) or by calling X-XXX-XXX-XXXX to make purchases as a debit. If Mr. [redacted] has any further questions regarding this claim, please have him contact us at X-XXX-XXX-XXXX.
Thank you,
Swift Prepaid Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Marissa J[redacted]

Initial Business Response /* (1000, 5, 2014/11/07) */
We apologize for any inconvenience Ms. [redacted] may have experienced with our incentive reward card. Per terms and conditions of the card, failure to use the Card results in the loss of all right, title and interest in the Card and the...

underlying funds. Due to the expiration date encoded in the magnetic stripe on the back of the card, the original card (ending in 9324) is expired and invalid for use. As an exception and a courtesy to the cardholder, Ms. [redacted], we will be reissuing her card minus the $2.95 per month fee following the card expiration. The card amount, when expired on 05/31/2014, was $115.00. The new reissued card (minus $2.95/month for five (5) months expired) will be $100.25. The reissued card should be received within the next 10 business days at the address provided in the Revdex.com submission. If Ms. [redacted] has any further questions regarding this claim please have her contact us at X-XXX-XXX-XXXX.
Thank you, Swift Prepaid Solutions

Of course this was much more than an inconvenience. A business I did a project for ignored my 3 attempts of communication. I'd say that goes above and beyond an inconvenience.  You sent me an email with the dispute form attached on September 21 before I received an email from Revdex.com saying you replied to my complaint. I see on the dispute form that you require 10 out of the 16 digit card number when submitting disputes and you also require a reference number for the transaction. I wrote back to that email address [redacted]  the next day asking you to send me the 16 digit card number as well as the reference numbers for each of the transactions shown in my account. You didn't reply. I then wrote back again on September 26 asking you to reply and provide me the 16 digit card number and reference numbers for each transaction shown in my account.You already know I lost this card. I NEED THAT INFORMATION TO START A DISPUTE! I have not received a reply from the 2nd email I sent you asking for this information

Initial Business Response /* (1000, 5, 2014/07/23) */
We apologize for any inconvenience [redacted] may have experienced. The dispute process can take up to 90 days to fully process. The disputed transaction took place 03/10/2014, however, the cardholder did not initiate/request to...

dispute until 04/29/2014. At that time, the process to recover funds was initiated and the funds were returned to the card on 07/15/2014, which was within the standard 90 day timeframe previously communicated to [redacted]. Per terms and conditions of the card, a $10 reissuance fee is applied for any reason that a new card has to be reissued including expired cards. The original card (ending in 5052) has expired and unusable due to the expiration date. As an exception and a courtesy to the card holder [redacted], we will reissue the card and waive the fee.
Please note that [redacted] will have to log into her account at https://www.[redacted].com to view the new (reissued) card account, which will be available on the redemption website on 07/25/2014. If [redacted] has any further questions regarding this claim please have [redacted] contact us at X-XXX-XXX-XXXX.

Thank you, Swift Prepaid Solutions.

Hi [redacted]Can you please provide the last 4 digits of the 4 cards in question? Once we have identified the specific cards we will be able to do research into each card account and resolve your complaint in a timely manor.We appreciate your time in helping us identify the specific cards.Thanks,Swift...

Prepaid Solutions.

Complaint: [redacted]
I am rejecting this response because:
I didn't have an option to choose to provide more details, the only other option as to accept the response and close the case. However I would like to provide the card details as requested by the businessCard1[redacted]Pin- 584Card 2[redacted]
[redacted]
[redacted]
[redacted]
[redacted]thank you.
Sincerely,
[redacted]

We apologize for any inconvenience Mr. Stuart...

[redacted] may have experienced. Per terms and conditions of the card posted at our website www.prepaidcardstatus.com and printed on the back of the card; the card funds do expire on the date printed on the front of the card. The card is subject to a $10 reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholder. The $2.95 monthly maintenance fee is applicable after expiration as well for each month expired. The corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration date. The original card (ending in [redacted]) remains expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card.  As a one-time exception and a courtesy to the cardholder, Mr. [redacted], we will be reissuing his card with no fees. The new card should be received within the next 10 business days at the address provided in the Revdex.com information.
 
If Mr. [redacted] has any further questions regarding this claim, please have him contact us at
1-866-230-3809.  
 
Thank you,
 
Swift Prepaid Solutions

We apologize for any inconvenience Mr. William [redacted] may have experienced. Per terms and conditions of the card posted at our website
font-family: Arial;">www.prepaidcardstatus.com and printed on the back of the card. The card funds do expire on the date printed on the front of the card and are subject to a $10 reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholder. The $2.95 monthly maintenance fee is applicable after expiration as well for each month expired. The corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration date. The original cards (ending in 0817, 5431, 5563, 5886, 6967, 6983, 8724, 8781 and 0431) remain expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card.  As an exception and a courtesy to the cardholder Mr. [redacted], we will be reissuing each card with the applicable fees ($10 reissue fee and $2.95 monthly maintenance fee for each month expired). The new cards (ending in 1166, 1174, 1182, 1190, 1208, 1216, 1224, 1232, and 1240) should be received within the next 10 business days at the address provided in the Revdex.com information. If Mr. [redacted] has any further questions regarding this claim, please have him contact us at 1-866-230-3809.     Thank you,   Swift Prepaid Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We apologize for any inconvenience Mr. William [redacted] may have experienced. Per terms and conditions of the card posted at our website www.prepaidcardstatus.com and printed on the back of the card. The card funds do expire on the date printed on the front of the card and are subject to a $10...

reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholder. The $2.95 monthly maintenance fee is applicable after expiration as well for each month expired. The corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration date. The original cards (ending in 0817, 5431, 5563, 5886, 6967, 6983, 8724, 8781 and 0431) remain expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card.  As an exception and a courtesy to the cardholder Mr. [redacted], we will be reissuing each card with the applicable fees ($10 reissue fee and $2.95 monthly maintenance fee for each month expired). The new cards (ending in 1166, 1174, 1182, 1190, 1208, 1216, 1224, 1232, and 1240) should be received within the next 10 business days at the address provided in the Revdex.com information. If Mr. [redacted] has any further questions regarding this claim, please have him contact us at 1-866-230-3809.     Thank you,   Swift Prepaid Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution, presuming the promised card is received, is satisfactory to me.
Sincerely,
Brian H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We apologize for any inconvenience Ms. Jennifer [redacted] may have experienced. Per terms and conditions of the card posted at our website www[redacted] and printed on the back of the card; the card funds do expire on the date printed on the front of the card. The card is subject to a...

$10 reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholder. The $2.95 monthly maintenance fee is applicable after expiration as well for each month expired. The corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration date. The original card (ending in [redacted]) remains expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card.  As a one-time exception and a courtesy to the cardholder, Ms. [redacted], we will be reissuing her card with the no fees. The new card should be received within the next 10 business days at the address provided in the Revdex.com information. If Ms. [redacted] has any further questions regarding this claim, please have her contact us at [redacted].  Thank you, Swift Prepaid Solutions