Swiss Confectionery Inc

This is not a client/customer of Vision Community Management ("Vision"). Vision is the managing agent for the association. The association has a contract with the homeowner. This is not a homeowner. We are not even allowed to speak with the renter unless the
homeowner gives us authorization. This was conveyed to Ms *** on 05/10/2016. Therefore, it is impossible for me to address the complaint since we have no such authorization that I find in our records.I can give some general information. Nothing is to be constructed/attached to the outside of the building without the prior authorization from the architectural control committee. The submittal to the committee must be made by the homeowner.Please remove this complaint from our records

As mentioned in my previous response, Vision Community Management does not make the determination as to whether the fines remain on your account or are removed. The board of directors of your community (made up of homeowners that live in your community) make that decision. The board considered your appeal and denied it. Vision has no right to overrule the board even if it wanted to. There is no right to a second appeal.Please remove this complaint from our records as it has been filed against the wrong organization

The $has been removed from your account. Please remit $for the flood insurance assessment that was due on 03/01/

No the letters sent said items in view on balcony and window in disrepairThat was very vagueYes we had email communication but that wasn't until much later and after fines were issuedWe requested walk through even because we couldn't get answers from the office as to which items needed repaired and removed but we're ignoredYes there was a picture once taken from so far away that you couldn't even see what was wrongThe good pictures weren't provided until email much laterAgain we even have email from the office saying we took care of these problems within a week once communication with the office was finally established almost a month later!

I have read the complaint and the email Mr*** sent to several members of our staff on February 23rd (referenced in the complaint). First, as Mr*** is aware, if he thinks the violation is unjust he can appeal it to his board of directors as he has in the past. I should point
out that his email does admit that the fence is rusted. Mr*** can request an extension of time in which to repaint the fence during his appeal process. Second, Mr*** was provided with a warning letter (attached) on January 17, 2018. Both Mr***'s complaint and email reference "unethical profiteering". I would hope that Mr*** is aware that any fines paid do not benefit Vision Community Management (VCM) in any way since they are paid directly to his association. Also mentioned in his email is that Mr*** has threatened to have all future payments to his association put on hold. I would strongly recommend that Mr*** not suspend his assessment payments. Not paying fines will not result in collection actions, put not paying assessments will certainly lead to collection actions and additional charges. There is no agreement with Mr*** or his association to send email notifications of violations. If Mr*** would like to monitor his account and review prior letters, they are available by logging into our website (as Mr*** has done in the past).Since Mr*** has not appealed this violation to his board of directors, the Revdex.com's involvement in this matter is premature. If Mr*** decides to appeal the violation and his board of directors (other homeowners living in his community) denies his request, that matter would be beyond the control of VCM. Therefore, this complaint should be closed

** *** is not our customer/client. He resides in *** *** *** ***. The board of directors of *** *** *** is our customer/client. The board instructed us to send the letter in question to ** ***. ** *** is fully aware of this fact as I told it to
him directly. Therefore, we have done everything possible to make our client happy even though it does not make ** *** happy.Please remove this complaint from our records as there is no way to resolve this complaint without us going against the wishes of our client. Even if this complaint was valid, it cannot be resolved by the Revdex.com because it will be handled via civil litigation. The same issue was litigated in the past and the court ordered ** *** to pay the HOA's attorney fees in excess of $50,000. The Revdex.com should review its past records concerning ** *** and our company as this same type of complaint was removed from our records in the past

The architectural committee has approved your application submitted in June. Please see the attached. Please retain for your records. We apologize for the confusion and your inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

As Ms *** is aware Vision Community Management has only been responsible for the management of her association since 10/01/2016. The payments she is referencing were all prior to 10/01/2016. That alone should justify closing this complaint immediately. What we have already
instructed Ms *** is that we did receive the final records from the prior management company and as indicated, the money orders she provided are not reflected as having been received by either company prior to Vision
Unfortunately, at this point the only way we would be able to track where they were posted would be to have Ms *** contact the money order company to make sure they were cashed by the HOA and provide the trace for all three payments
Without that information, any bank would be unable to track the money ordersI have attached a history of Ms *** account from City, Brown and our officeThe $725.00 she indicated was paid to Brown was posted to her account as of 7/22/and left her account at $balance at that timeThe September payment is not reflected as having been received, and another $late fee was added brining her account to the $initial balance reflected on the Vision statementWith October and November assessments, the balance of $is what is showing as being due on November 1,
I do apologize for the inconvenience. The board of directors of your association has agreed to reimburse her for the cost of the trace of the money orders. Please keep in mind that Vision cannot reduce your balance owed. Only the board of directors of your association can make that determination

I believe the tree you are referring to is in the associations common area.  It is my understanding that your board of directors (other homeowners that live in Riverbend) made the decision recently to trim all the trees in your association.  They should all be trimmed now.  The...

decision to increase the assessments was made by your board of directors.  Please keep in mind that all your payments are made payable to Riverbend Homeowners Association and not Vision Community Management (Vision).  More than 83% of the association dues you pay go toward maintaining the landscaping, water, and electricity.  Another portion is used for association insurance and future deferred maintenace items.  Vision is paid only a small portion of your dues. Vision is also not the lanscaper for your association. Naturescape is the association's landscaper and they are responsible for maintaining the landscape in the common areas and the front yards.  Vision is not responsible for the street lights.  SRP maintains the street lights.  If you see one that is out in the future, you can report it directly to SRP (if you report it to us, we report it to SRP as a courtesy).  Your board of directors and not Vision made the decision to restrict parking further by painting additional red curbs.  If you have an issue with this, I would recommend attending a board of directors meeting.  Meeting dates and locations are available on our site at www.wearevision.com.

I have corresponded with Mr [redacted] in over 40 emails.  He claims to have an attorney.  I have asked him, correct that, begged him to have his attorney contact me but I have never been contacted.  He said he has an assistant that knows what the discrepancy is and so I have asked him...

to have his assistant contact me.  I have not been contacted. I have sent him his ledgers (account history) at least three times.  [redacted] in our collections department has also sent Mr [redacted] his ledgers at least three times.  The only thing we have asked him to do, correct that, begged him to do was to identify any cashed check of his that is not included on his ledgers.  While he did identify a couple of checks in the past, in the last two months he has not identified any checks that are missing from his ledger.  He continues to argue with our staff (and that is putting it nicely) but will not supply us with any information to resolve this matter.  His ledgers are once again attached to this message.If Mr [redacted] does not reply with the check number, check date, and check amount of a cashed check of his that is not reflected on these ledgers, please dismiss his complaint immediately.  Please also recommend that Mr [redacted] pay his accounts in full.

Unfortunately, this doesn't help resolve the issue for me.The Cooper Commons enforcement policy states that once a homeowner is cited for the same violation twice, the third notice will include a $100.00 fine. Each subsequent notice will incur an additional $100.00 fine. The most egregious violation I have observed, is a homeowner at street number [redacted] who has left their trash and recycling containers out every week for two years. I have submitted at a minimum, two homeowner complaint forms per month for the past two years. This homeowner, contrary to the property manager's response, has their containers clearly labeled with their street address. There is only one resident in my cul-de-sac who has not labeled their containers.This makes it seem that the property manager, in addition to not properly responding to violation reporting notices, has not been able to follow up on a chronic violation reporting issue that, should be clearly verifiable, based on their physical tours of the properties.I don't expect the property manager to respond to every minor violation that occurs, but they should be able to respond to the chronic and obvious ones. My feeling is they are not properly adhering to the Cooper Commons enforcement policy, and have not adequately followed up on the corrective actions they are going to take to resolve recurring violation issues.

The repair was completed on October 21, 2015.  We have contacted the contractor that did the work for a copy of the invoices and pictures.  Once we receive them, we will email the homeowner at [redacted]

We have removed $260 in enforcement fees, a late fee of $15, and a demand fee of $55 from your account.  Two late fees still remain on the account because both April and July assessments were paid late.  Assessments cannot be waived according to your documents.  You currently have a...

credit of $31 on your account which could be used to partially pay your January 2016 assessment of $74.  If you remit $43 you will be paid through March 31, 2016.  Please see attached.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We had the outside of his unit and the neighboring unit sprayed on 05/28/2015 (see attached invoice).  The outside of all units were sprayed again the first week in June and July.  The HOA board was supposed to hold a board meeting last week so that we could discuss this issue with them but they cancelled that meeting.  They won’t be meeting again until August 20th.  Thus, we will email the board to determine if they would approve spraying the interior of his unit.  Owners are responsible for spraying the interior of their units.  If Mr. [redacted] has not been spraying the interior of his unit on a regular basis, this could be compounding the problem.

First I should mention that this complaint is not between Vision Community Management (VCM) and Ms. [redacted].  It is between Hacienda Del Rio Homeowners' Association (HDR) and Ms. [redacted].  During the time VCM has managed Hacienda Del Rio (12/01/2013 to present), we have...

not authorized the installation of any screens near this roof or any other roofs at the community.  Ms. [redacted] did contact VCM and we then contacted the board of directors of HDR via e-mail to ask if they were aware of any “screen” installation in gutters or other areas near the roof. They replied to us stating that they had not authorized any work like this.  The Board President and Vice President have served on the board for many years. They did mention that if owners don’t clean their roofs, which is their responsibility, that issues can occur, but since HDR is not responsible for roofs that it would be a homeowner responsibility. In HDR's CC& R’s Section 13 Certain Obligations of Owners it states “In addition to decorating and keeping the interior of the condominium unit in good repair, the Owner shall be responsible for the maintenance, repair or replacement of the roof over his unit….”  Since HDR is not responsible for the roofs, it would not even make sense for HDR to install any screening in the gutters near the roof as this would provide no benefit to HDR.

This repair has been completed.
On 8-19-2015, [redacted] was contacted.  The leak that this unit is currently having is not coming from the roof but the gable vent on the roof. They found an area where the stucco has cracked and there is a hole in the vent itself. [redacted]...

actually went out twice and could not find a roof leak in the tiles.
On 8-26-2015, we contacted one of the handyman we use, [redacted], and he could not do the work, but did not tell us that until 9-4-2015.
On 9-4-2015 we contacted [redacted] to inspect this area but not the roof. They did not inspect this until 10-14-2015 and found that the vent on the roof had come loose. This repair was completed on 10-20-2015.
Once we get the pictures from [redacted], we will contact Ms [redacted] to set up for the mold test.
[redacted], the Vision Community Management manager for [redacted], did speak with Ms [redacted] yesterday and told her the same as above and she seemed satisfied by the conversation.

Vision Community Management took over management of [redacted] on 08/01/2016. The mailing addresses we used to notify the homeowners about the change in management were provided to us by prior management. We were in direct contact with Mr [redacted] through email on November 11,...

2016 (please see attached). We removed all late and demand charges from his account prior to this date (see attached). All other late and demand charges after this date are still owed to his association. We are not authorized to remove any additional charges on his account. We have provided Mr [redacted] an appeal form on three separate occasions so that he may appeal the additional fees to the board of directors (made up of homeowners that own units in his association).
Since we cannot do anything concerning his Desired Settlement and we are not authorized to remove any additional charges, this complaint should be closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]