Swiss Confectionery Inc

Both Jayme G[redacted] and Matthew R[redacted] (MR) have spoken with Mr. [redacted] multiple times regarding the complaints. We have explained the Cooper Commons (CCM) enforcement policy and MR has followed up at inspecting the properties once a complaint form has been received.
The complaints are:
[redacted]...

[redacted] – Loud Home Entertainment System
[redacted] – Trash Container left out on non-collection days
[redacted] – Overnight Parking
CCM utilizes an overnight security firm to conduct overnight street parking compliance randomly twice per week. MR has provided the addresses in question to the parking patrol so that they may make a notation for their patrol officers. [redacted] has an [redacted] utility van which they are appealing the fines they have received. This will be reviewed by the Board of Directors April 26th. Regarding the loud entertainment system, a notice was issued to this property but it was advised that Mr [redacted] contact the City of Chandler Police to issue a noise complaint.
CCM has two trash/recycling days. Recycle is picked up on Mondays and Trash on Thursdays. When MR is touring the community on non-office days he makes it apparent to check these areas and issue violations for any containers left on the street on non-collection days. MR does want it to be noted that Mr. [redacted] lives in a Parcel that utilizes a shared driveway. There are six properties to one shared driveway. At times it can be very difficult to identify which container belongs to which household. The Board of Directors has issued letters requesting that homeowners paint the address on the container to make it easier to identify. The Board has also produced stickers which MR has placed on containers left on the street and that do not have address number painted on the container. We can understand Mr. [redacted]’s frustration and we will continue to work on getting the issues taken care of.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I require proof the leak is repaired - photos, invoices/ receipts.I have read the reply from Vision and I received a call from them as well on October 20, 2015. It is my understanding the leaking area was not repaired on October 20, 2015. [redacted] of Vision informed me that they only tarped the area until the raining has stopped and she insured me that the repair will be completed by this Friday. I understand that the leaking area is not the roof tiles but the vent/ stucco. I am not disputing the location of the leak. I just want the leak repaired since it has been more than two months. I asked [redacted] of Vision why they did not tarp the area of water intrusion when it was initially inspected by [redacted]; and she had no response. Thank you for all of your assistance with this matter. I had not received a call from vision since August and this is a step in the right direction. I will inform Revdex.com when the repair is complete.[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not satisfied by this decision because this business has decided to do nothing to resolve this complaint. According to their own website they say that their number one complaint is being responsive to the community. This is a perfect example. They admit that they took longer than anticipated to remove the trash.  COMMUNICATION...for some reason [redacted] made all the necessary calls to the city and to vendors but not one email or call to let the concerned residents know what was going on. I called and called and called. I sent email after email after email. I was ignored for 3 1/2 weeks. Completely ignored. Finally when I did get an answer she said the city was coming on Tuesday. Tuesday came and went with no COMMUNICATION from [redacted]....People aren't perfect and stuff happens that is beyond their control. I totally understand that. However, [redacted] lacks communication skills. She avoids problems and doesn't handle them effectively.. Avoiding residents doesn't make the problem go away. This is my concern. If she would have let us know that the City wasn't coming or that there was a mixup then we could have complained to the City or called the Health Department. [redacted] never gave us that option because she decided to keep that information to herself. All we see as residents is that someone promises us something and it doesn't get done. Then when we try to call her she doesn't answer and avoids emails completely. If need be I can produce the unanswered emails and will print my phone calls from my provider. I wasn't the only person that made numerous phone calls either.All of my neighbors made phone calls and sent emails with no response as well. As for providing pest control, I feel this would be an adequate resolution considering the toxic nature of the trash that was left there for almost a month caused roaches and bugs to come into my home. This is a fair compromise that is outside of the scope of what the H.O.A. is responsible for but I am willing to accept this to resolve this complaint.  As for asking another manager to be rotated onto this property, I feel this is necessary. [redacted] makes numerous promises at her meetings but doesn't come through with them. Just this last meeting she said we would have a net placed at the pool for residents to clean it ourselves and that has yet to materialize. [redacted] says she walks the property twice a week and I have NEVER seen her once. I feel she is neglecting this property. I love my neighborhood and want someone to manage this property who truly cares and is responsive to its residents. It is for these reasons that I refuse to withdraw this complaint. This business has done nothing to address this complaint or even come to some sort of resolution.Regards,[redacted]

Vision Community Management performs its duties based on the direction from the board of directors of Maricopa Meadows.  Currently, we are only authorized to cite inoperable vehicles, trailers, and RV's for violations.  The board is currently working with an attorney to adopt new...

rules concerning parking.  The next meeting of the board on Thursday, April 7th, a member of the city council, the head of the Maricopa police department, an the association's attorney will all be on hand to address the issue.  I encourage you to attend.  You should have received an email from one of the board members recently discussing the issue (copy attached).  You should have also noticed that an RV/trailer you had mentioned has now been moved.Vision Community Management is located about 40 minutes from your community.  The community manager for Maricopa Meadows is at your community at least once per week and typically more often than that.  I have also attached the budget which gives you an idea of what the HOA dues are used for.  As you can see from the budget, more than 60% of what each homeowner pays is used for the four largest budget items which are the landscaping contract, Cable TV, Electricity, and Water.

The Community Manager, Matthew R[redacted], was onsite Tuesday, May 2, 2017 performing compliance inspections for all of Cooper Commons. This tour included Parcel 8 in which Mr. [redacted] resides. Neither the recycle (Monday collection) nor trash (Thursday collection) containers were out visible from neighboring properties for property address [redacted], which is Mr. [redacted]’s immediate neighbor, at 11:01am. The only container left on the street was for address [redacted] (photo attached).
The [redacted] Utility Van was parked on the street and once again another letter was issued for this property. The property also submitted a request to the Board of Directors regarding this utility van which the Board of Directors disapproved and instructed the property to work on getting this vehicle off the street and parked in the driveway.
My suggestion to Mr. [redacted] would be to attend and upcoming Board of Directors meeting and speak directly with the Board of Directors regarding his concern.

Vision Community Management issued the violations for the property (not the board of directors).  We have had several email communications with Ms. [redacted] her husband, and her tenant (some prior to any fines being issued).  Those emails are attached along with all letters sent.  We...

did email pictures of the violation on 08/18/2015.  The attached statement shows that one fine was issued on 08/24/2015 and another on 09/11/2015.Fines are the responsibility of the homeowner and not the tenant.  This is true of all homeowners associations (HOA).  The HOA only has a contract with the owner.  The owner has a contract with the tenant which the HOA is not a party to.Ms. [redacted]ubmitted an appeal of the fines.  We forwarded the appeal to the board of directors of her community.  The board of directors of her community is made up of homeowners that live in her community (Summerfield Units 1 and 2).  The board has the final say on all appeals.  Vision Community Management has no authority to reverse a decision of Ms. [redacted] board of directors.  The board denied the appeal.As you should now be aware, Vision Community Management can do nothing further concerning these fines.

An unknown person dumped a large amount of uncontained trash on the property.  Once reported, our community manager, [redacted] Vossoughi, called the homeowners association (HOA)'s vendor to remove the debris.   The vendor could only remove half of the debris due to the large amount...

that was dumped. There was furniture, mattresses, junk etc.  [redacted] then called the city of Tempe to have the remainder of items removed. A work order was created but the city could not get out until the end of the week. In the meantime, another resident called the city to report the debris. The city somehow closed the work order instead of issuing a second one.  [redacted] had to reopen a work order when the city did not show up the day scheduled which is when Vision Community Management found out the work order was closed.  Debris was finally removed the same week.? The HOA does not spray the insides of the units.  This is not an apartment complex but condos owned by individual owners who are responsible for the limited common areas.  ALL owners are responsible for the spraying of their units. This complaint does not warrant a manager change. That change would be a management and board decision, not one made at the request of a homeowner.  Vision was not responsible for the dumping and could not control the dumping. Vision was proactive in submitting work orders and following up with the removal as fast as possible.  A homeowner can submit a request directly to the Board of Directors of the HOA to have his unit sprayed, however, Vision does not have the power to approve such spraying and we are fairly certain the Board will not approve such a request.