Sybarite Elite, Inc.

Complaint: ***I am rejecting this response because:
In regards to existing response from the merchant, I would to explain that order has to be going under exact company name and not under product name including the charges posted to my Credit Card, even delivred under name - *** * ***(as appear on *** pack)
Shipped product - "Free trial sample" was not accomplished with standart documents : packing slip/invoce; any notification of future chardes e.t.c
It means, the merchant don't care about customers satisfaction and instead of this offered to them huge inconvience
Sincerely,*** ***

The only record we have on file of ever receiving any contact from this consumer was on 3/14/14, at which time we provided this consumer with all the proper return instructionsUnfortunately we received the dispute at the same time as we received the item back which was on 3/28/As previously stated, we no longer have the ability to issue a refund on the charge due to the dispute, but we would be happy to ship out a new item to replace the first one
*** ***
Sybarite Elite Inc

To whom it may concern, This consumer signed up for our day trial offer of the *** *** kit back on 9/15/The way the trial works, is that customer’s pay up front for shipping & handling, and we send them a full one month supply of the product to sample
during the daysIf customers do not contact us within the days to cancel, then they are automatically charged full price of $for the first product, and also enrolled onto the monthly membership This consumer’s trial expired and they were charged for the first product, and since they hadn’t contacted us to cancel they were billed and shipped an additional product on 10/28/All of this information is located on our website, on the page customers insert their credit card information as well as in the terms and conditions you must agree to twice throughout the ordering processAlthough this consumer agreed to all of this information on our website, we are always willing to work with our customers. We spoke with this consumer on 10/and informed them of our return policyUnfortunately at this time a refund has not been able to be processed, which may be a problem with the credit cardSince we are not able to issue the credit at this time, customers always have the option of filing a claim with their bank to obtain the appropriate refundWe apologize for any inconvenience or confusion regarding the order that was placed with usThank you,*** *** *** *** ***

To whom it may concern, The trial order was placed on 8/29/- as stated on the website, ***, the days begins the day the order is placed unless you contact us when it arrives to have the days reset from the date it was delivered, which this consumer did notTheir trial ended and they were billed for the first product on 9/12/and when they still did not cancel were billed and shipped a second product on 10/12/14. We are not sure what is meant by " the merchant is not provided proper documentation including company name" or "their goal is to stolen account and to use this for fraud" is supposed to mean or is in regards toAll of the information is stated on the website, and you are required to agree to it to place an order with usThe information is agreed to on two separate occasions during the ordering process, and you must check off that you agree to it or the order will not go throughThe name of our company is Sybarite Elite, and *** *** is one of our products. Unfortunately since all of the products are well outside our day money back guarantee, and we can see that a dispute has already been processed, there is not anything else we can offerAfter a dispute has been processed, the merchant is no longer able to issue credit, as the dispute is under the consumer's bank's hands to determine the outcome of the dispute and issue the refund
Sybarite Elite (*** ***) Customer Service Team

To whom it may concern, This consumer signed up for our day trial offer of the *** *** kit back on 8/29/The way the trial works, is that customer’s pay up front for shipping & handling, and we send them a full one month supply of the product to sample
during the daysIf customers do not contact us within the days to cancel, then they are automatically charged full price of $for the first product, and also enrolled onto the monthly membership This consumer’s trial expired and they were charged on 9/12/14, and since they hadn’t contacted us to cancel they were billed and shipped an additional product on 10/12/All of this information is located on our website, on the page customers insert their credit card information as well as in the terms and conditions you must agree to twice throughout the ordering processAlthough this consumer agreed to all of this information on our website, we are always willing to work with our customers. This consumer never contacted us to cancel until 10/20/14, at which time a dispute had already been processedUnfortunately all of the products are outside the day money back guarantee, and after a dispute has been processed we are no longer able to issue any kind of creditThe bank or credit card company may be able to further assistThank you,Sybarite Elite (*** ***) Customer Service Team

To whom it may concern,
This consumer signed up for our day trial offer of the *** *** kit back on 9/05/The way the trial works, is that customer’s pay up front for shipping & handling, and we send them a full one month supply of the
product to sample during the daysIf customers do not contact us within the days to cancel, then they are automatically charged full price of $for the first product, and also enrolled onto the monthly membership
This consumer’s trial expired and they were charged on 9/24/All of this information is located on our website, on the page customers insert their credit card information as well as in the terms and conditions you must agree to twice throughout the ordering processAlthough this consumer agreed to all of this information on our website, we are always willing to work with our customers
We have no record of this consumer ever trying to contact us via email or by phone to cancelAlthough they never cancelled, and they did have to agree to all of the information that is stated on our website as well as in our terms and conditions, we have made an exception for this consumer and have issued a full refund of $Typically depending on the bank or credit card company, it takes - business days for the funds to be available, and we have now closed out the rest of the account from anything furtherIf we can be of any further assistance, please feel free to contact us
Thank you,
*** *** Customer Service Team

Complaint: 10041234
I am rejecting this response because: I will not continue to go back and forth with this merchant! What's right is right! Of course you would say that you do not have record of me calling. I would have no reason to lie about calling the company numerous times. I will continue to work through my bank and look for the refund of the item. No!!! I do not want a replacement! If I wanted to keep the item I would have not sent it back. Plus, according to the reviews it's not worth the $69.99 that you are charging people. I have asked the merchant to provide me with a copy of their policy that states that they are no longer authorized to issue a refund but she could not provide it. If a "C" rating is what you're happy with, so be it. I have never worked with such a company in my life. I wish you the best of luck as you'll definitely need it!
Sincerely,
Natalie Ward

Complaint ID#:    [redacted]Company Name:    [redacted]Company Contact Name:   [redacted]Company Contact Phone:    ###-###-####Company Contact Email:   [redacted]Consumer's Name:  ...

 [redacted]Revdex.com Staff Member (if you know):   [redacted] Complaint Information:    This customer April, participated in our 14 day trial for [redacted] We have spoken to this customer and also worked with her because she was upset. We spoke to this customer on January 19th, 2016 and told her to contact us when she receives her product so we can reset her trial to allow her the full trial time from which she received the product because the USPS took a few extra days to deliver this product to the customer. The next day customer called in and to let us know she received her product. We explained to this customer that we reset her trial for her and told her to call us by 2/05 if she wanted to cancel the trial and not purchase it for $49.99. Customer did contact us on 2/4 and wished to cancel. We explained to her the trial and how we explained to her prior she would have to return the product back to us to avoid being charged. Customer was upset because she said it was a "free trial" and the product was hers to keep. We tried to explain to her how she did have to agree to the terms and conditions prior to the trial in order for the order to go through. Customer did ask to speak to a manager. I called this customer back less than a hour later and after listening to the customer regarding how upset she was, I let her know she did not have to return the product back to us. As a company it is important to us that our customers are happy, so we did tell this customer that she can keep the jar of [redacted] for free and we closed out her account. We let her know she would not be charged for anything. We did work with this customer and allowed her to keep the product with no cost to her. Thank you[redacted] Sent on:     4/18/2016 12:47:27 PM

This consumer, Natalie Ward, signed up for our 14 day trial offer per one of our products on [redacted], on 2/24/14. The way all of our trial offers work, is that customers pay upfront a small shipping fee and we send a full one month supply of the product for them to sample during the 14...

day trials period, and if they hadn't contacted us to cancel then they are automatically billed full price for the first product ([redacted] $69.99) and enrolled onto the monthly membership until they contact us to cancel. Their trial period expired on 3/10/14 and they were charged the $69.99 and we spoke with them regarding cancellation on 3/14/14 - which is the first time we had any record of them contacting us.
When the consumer contacted us to cancel, we instructed them to simply return their item for a full refund. We received the item back on 3/28/14, which is also the day we were due to respond to a dispute from their bank or credit card company which means they had already disputed the charge previously before we received the item back. Per company policy and also via information and instruction from the chargeback processing center, as a merchant once we receive a dispute for a charge we are no longer authorized to issue credit. We do greatly apologize for any inconvenience regarding this matter. Once a charge has been disputed, the consumer is issued a temporary credit from their bank or credit card company while the charge is further investigated. We provide further information regarding that charge, and it is then sent back to the consumer's issuing bank to be decided whether the consumer or the merchant receives the funds.
Unfortunately at this time, we do not have the option of refunding the $69.99 due to the dispute. It is in the hands of the consumer's issuing bank or credit card company. At this time if the consumer would like a replacement for the item associated with that charge, we would be happy to ship another brand new kit out.
[redacted]
Sybarite Elite Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint ID#:    [redacted]Company Name:    [redacted]Company Contact Name:   [redacted]Company Contact Phone:    ###-###-####Company Contact Email:   [redacted]Consumer's Name:    [redacted]Revdex.com Staff...

Member (if you know):   [redacted] Complaint Information:    This customer April, participated in our 14 day trial for [redacted] We have spoken to this customer and also worked with her because she was upset. We spoke to this customer on January 19th, 2016 and told her to contact us when she receives her product so we can reset her trial to allow her the full trial time from which she received the product because the USPS took a few extra days to deliver this product to the customer. The next day customer called in and to let us know she received her product. We explained to this customer that we reset her trial for her and told her to call us by 2/05 if she wanted to cancel the trial and not purchase it for $49.99. Customer did contact us on 2/4 and wished to cancel. We explained to her the trial and how we explained to her prior she would have to return the product back to us to avoid being charged. Customer was upset because she said it was a "free trial" and the product was hers to keep. We tried to explain to her how she did have to agree to the terms and conditions prior to the trial in order for the order to go through. Customer did ask to speak to a manager. I called this customer back less than a hour later and after listening to the customer regarding how upset she was, I let her know she did not have to return the product back to us. As a company it is important to us that our customers are happy, so we did tell this customer that she can keep the jar of [redacted] for free and we closed out her account. We let her know she would not be charged for anything. We did work with this customer and allowed her to keep the product with no cost to her. Thank you[redacted] Sent on:     4/18/2016 12:47:27 PM

Complaint: [redacted]
I am rejecting this response because:
Response from company absolutely unacceptable for the reasons as follow below:
- the merchant is not provided proper documentation including company name (ILM[redacted] or [redacted] [redacted] or Sybarite Elite) 
for this advertising "Free Trial sample" and a result of this it is impossible identify sales process;
- on 9th day after package was delivered they are start doing unauthorized charges
(9/3/14-delivery date - 9/12/14-The charge of $89.99 was posted to my account).
In fact, their goal is to stolen account and to use this for fraud.
Sincerely,[redacted]

Review: Shady sales practices and poor customer service.

When I ordered the free sample of this company's product I agreed to pay $3.99 for shipping only. On May 6th 2013 this company charged my credit card an additional $79.99 without my consent. Upon calling customer service (with my bank representative ) I was informed that I was signed up for their monthly service, which I did not agree to. The customer service Rep provided me with her attitude and informed me that if I returned the product I could get a refund of $69.99. Now they want to charge me a $10 restocking fee on a product that was advertised as a free sample? Also when I called the phone number that their website provided as a cancellation number I was forced to listen to several advertisements and then provided another number because the first one is no longer good. So I call the second number and again advertisments, at no point in time was I given the option to opt out of their monthly plan. Desired Settlement: I would just like a full refund for a product that was advertised as a free sample and to be taken off of their plan.

Business

Response:

Business Response /* (1000, 5, 2013/05/13) */

It has been brought to my attention that a complaint has been filed against Sybarite Elite with the Revdex.com. It is my job to come to a resolution to this issue, we pride ourselves on customer service and we take matters such as this very seriously. I am very sorry if the customer found their experience with Sybarite Elite LLC unsatisfactory I hope we can come to a resolution. The customer had signed up for our try before you buy 14 day trial offer for Muscle X Edge, the customer paid $4.95 for shipping and handling. We sent them a full 30 day supply of Muscle X Edge which they would be able to evaluate for 14 days, so that they have time to make an informed decision on if they would like to purchase the one month supply that was sent to them or not. If after evaluating the product and the customer feels like the product is not for them for whatever reason, then they are instructed to call us within their 14 day trial period and customers at that time can return the 1 month supply of Muscle X Edge that was sent to them to avoid being charged. If the customer enjoys the product and wants to purchase opposed to returning then as stated on our website "simply do nothing and at the end of the trial offer the customer is charged $79.99 which pays for the 1 month supply that was sent to them, and then the customer is put on a monthly program. Customers can cancel from the monthly program at any time, and we provide all of our contact information on our website so that the customer can cancel at any time during our regular business hours which are displayed on our website. I have reviewed the customer's account, and see that they had ordered the try before you buy 14 day trial offer on 4/20/13 and their item was shipped out on 4/21/13 We have confirmation from the United States Postal Service that the customer's item was delivered to them on 4/24/13. The customers 14 day trial offer expired on 5/4/13 and he called us on 5/10/13. customer was very upset when he called us, he had clearly misunderstood what he had purchased. The customer thought that he ordered a product from us for $3.99. We explained to the customer what he had ordered, and why he was charged. We explained that we explain in full detail how the try before you buy 14 day trial offer works. You do not have to click on anything to see this information or to see that the customer will be charged $79.99 on the 15th day of their 14 day trial offer. Nowhere on our website do we advertise a free sample as the customer has said. We offered to let the customer return the item for a refund minus a $10 restocking fee. As it states in our terms and conditions customers who return items outside the 14 day trial period are subject to a $10 restocking fee. Customer also stated in the complaint that when he called us there were recordings of advertisements. I am not sure what phone number he had called but we only sell the Muscle X Edge here, and we do not have advertisements or recordings of any kind when you call us. Our phone number and hours of operation are displayed in many different places. You can find out phone number on our website www.musclexedge.com you can find our phone number on the receipt that we send to every customer via e-mail the day they place their order, you can also find our phone number right on the side of the bottle of Muscle X Edge that was sent to the customer. After hearing everything that this customer has said I really think that he was very very confused when he ordered this. That is why we told him that he could return the product, for a refund minus a $10 restocking fee because again this customer called us outside their 14 day trial period. All we can do as a company is provide customers with all information on how our 14 day trial offer works, the price of the product, and our hours of operation and contact information and hope that the customer reads the information that we provide them with. We are still waiting for this customer to return his order to us, and once we receive it back we will issue a refund of $69.99 for the unopened product. This customers account was closed out the day we last spoke with him which was 5/10/13 This customer will never be charged or shipped out more products. I hope that we have come to a resolution to this situation, if there is anything else we can do please let me know. Thank you and have a great day.

With Sybarite Elite.

Review: I found a charge on my credit card and I did not authorize it for $89.99.Desired Settlement: Would like them to put the $89.99 back on my credit card.

Business

Response:

To whom it may concern,

This consumer signed up for our 14 day trial offer of the [redacted] kit back on 9/05/14. The way the trial works, is that customer’s pay up front for shipping & handling, and we send them a full one month supply of the product to sample during the 14 days. If customers do not contact us within the 14 days to cancel, then they are automatically charged full price of $89.99 for the first product, and also enrolled onto the monthly membership.

This consumer’s trial expired and they were charged on 9/24/14. All of this information is located on our website, on the page customers insert their credit card information as well as in the terms and conditions you must agree to twice throughout the ordering process. Although this consumer agreed to all of this information on our website, we are always willing to work with our customers.

We have no record of this consumer ever trying to contact us via email or by phone to cancel. Although they never cancelled, and they did have to agree to all of the information that is stated on our website as well as in our terms and conditions, we have made an exception for this consumer and have issued a full refund of $89.99. Typically depending on the bank or credit card company, it takes 3 - 5 business days for the funds to be available, and we have now closed out the rest of the account from anything further. If we can be of any further assistance, please feel free to contact us.

Thank you,

[redacted] Customer Service Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I made the mistake of purchasing a trial sample of the Muscle X product offered by this company. The program states that you pay S&H ($4.95) for the product. I was not aware the company would be charging my card an additional monthly fee of $79.99. The web AD's for this product do not state any further charges nor does the confirmation email sent to me when I purchased the sample. In fact the account I use for random web purchases is an account I do not keep much money and these transactions caused an overdraft. I was not made aware of the shady transactions which would continue. I spoke t[redacted] today, 10.25.13 at 11:45am and she was very nice though not willing to return the original bottle even though I never broke the seal. I have not been able to try the product, in fact I forgot I even had the product.Desired Settlement: [redacted] finally offered a $20 credit to my account at the end of the conversation. There are 2 transactions in question. The first transaction occurred on 9.12.13 and the second was on 10.12.13. Originally I was not aware of receiving the 2nd shipment, which [redacted] has issued a return authorization, but found it in my wifes car. It will be sent back. I want the full amount of the 9.12.13 transaction, along with the 10.12.13 transaction and I will return their product seal intact.

Business

Response:

Review: The amount of $79.99 should not have been charged to my card.

Product_Or_Service: muscle x edge

Desired Settlement: DesiredSettlementID: Refund

I would like to make sure there is no future billing on this card and a refund on the amount charged

Business

Response:

Business Response /* (1000, 5, 2013/05/17) */

To whom it may concern,

It has been brought to my attention that a complaint has been filed against Sybarite Elite with the Revdex.com. It is my job to come to a resolution to this issue, we pride ourselves on customer service and we take matters such as this very seriously. I am very sorry if the customer found their experience with Sybarite Elite LLC unsatisfactory I hope we can come to a resolution. The customer had signed up for our try before you buy 14 day trial offer for Muscle X Edge, the customer paid $4.95 for shipping and handling. We sent them a full 30 day supply of Muscle X Edge which they would be able to evaluate for 14 days, so that they have time to make an informed decision on if they would like to purchase the one month supply that was sent to them or not. If after evaluating the product and the customer feels like the product is not for them for whatever reason, then they are instructed to call us within their 14 day trial period and customers at that time can return the 1 month supply of Muscle X Edge that was sent to them to avoid being charged. If the customer enjoys the product and wants to purchase opposed to returning then as stated on our website "simply do nothing and at the end of the trial offer the customer is charged $69.99 which pays for the 1 month supply that was sent to them, and then the customer is put on a monthly program. Customers can cancel from the monthly program at any time, and we provide all of our contact information on our website so that the customer can cancel at any time during our regular business hours which are displayed on our website. I have reviewed the customer's account, and see that they had ordered the try before you buy 14 day trial offer on 4/16/13 and their item was shipped out to them on that same day. We have confirmation from the United States Postal Service that the customer's item was delivered to them on 4/18/13. The customers 14 day trial period expired on 4/30/13 on that date they were charged the $79.99 which pays for the 1 month supply that was sent to them. Then on 5/1/13 the customers mother called us. She informed us that her under aged son had ordered this product, we explained that as we state on our website this product is intended for people 18 years and older. Also before you are able to enter our website you must verify that you are 18 or over by clicking on a box indicating that you are at least 18 years old. This is a simple case of a young person ordering something without reading what they had ordered. We told the customers mother that we have a 30 day money back guarantee, so she can return the product for a refund minus a $10 restocking fee. Per our terms and conditions if the customer returns an item past the 14 day trial period they are subject to a $10 restocking fee. The customers mother was very upset about this, so we waved the restocking fee. We informed her that they can return the product for a full refund of $79.99. This conversation took place on 5/1/13 and thus far we have not received any returned item from this customer therefore we have not issued a refund. Once we receive the unopened product back we will issue a refund of $79.99 We asked customer to please return the item within the 30 days of them being charged the $79.99 for the item in order for us to except the product back within the 30 day money back guarantee. This would mean that the customer has till 5/30 to return the item back to us. This account is closed out and we will not be excepting orders from this customer again. We suggested that the customers legal guardians have parental locks on their home computer so that children not be able to have access to websites that are not intended for children under 18 if parents do not have these blocks on their home computers then there is no way that we will know the age of the person entering the site. We hope that we have come to a resolution to this situation, if there is anything else we can do please let us know. Thank you and have a great day.

-Jennifer with the Muscle X Edge customer support team.

Review: I believe I came into contact with company through a pop-up message on my computer stating I was eligible for a free product and would only have to pay shipping. Looking back , this was a stupid thing to fall for. There were a series of items you could choose from and I chose a teeth whitening kit and paid around $5.00 in shipping. Unfortunately, in the small print on their website, which I was never on in the first place, tells you you are signing a contract to allow them to continue making deductions from your account unless you contact them within 14 days to discontinue your "membership" you never knew you had. I have received two charges of $89.00 on my account (one from 9/29 that I hadn't noticed) and was told by the customer service representative that I can receive a refund for a shipment I have coming in the mail if I return to sender but that is the only refund I can receive. So, I was charged the initial $89.99 for no product at all. I never received any shipments for the first collection. I will be returning the product for a refund but do not think this is an ethical business practice and I need the other $89.99 refunded as well. I was laid off from my job and every penny counts right now. It was almost laughable that when I went to their website to get their phone #, it says right there "You probably arrived at this page because you have seen a charge on your credit card". So obviously, this is something that happens regularly at their company and they don't seem to care that they are confusing people and ripping them off. I hope they are forced to change their business practices so this doesn't continue to happen to other innocent people in the future. I guess you can't trust anyone and nothing ever really is free. Lesson learned.Desired Settlement: I would like my $89.99 credited back to my account and any hidden memberships cancelled.

Business

Response:

To whom it may concern, This consumer signed up for our 14 day trial offer of the [redacted] kit back on 9/15/14. The way the trial works, is that customer’s pay up front for shipping & handling, and we send them a full one month supply of the product to sample during the 14 days. If customers do not contact us within the 14 days to cancel, then they are automatically charged full price of $89.99 for the first product, and also enrolled onto the monthly membership. This consumer’s trial expired and they were charged for the first product, and since they hadn’t contacted us to cancel they were billed and shipped an additional product on 10/28/14. All of this information is located on our website, on the page customers insert their credit card information as well as in the terms and conditions you must agree to twice throughout the ordering process. Although this consumer agreed to all of this information on our website, we are always willing to work with our customers. We spoke with this consumer on 10/30 and informed them of our return policy. Unfortunately at this time a refund has not been able to be processed, which may be a problem with the credit card. Since we are not able to issue the credit at this time, customers always have the option of filing a claim with their bank to obtain the appropriate refund. We apologize for any inconvenience or confusion regarding the order that was placed with us. Thank you,[redacted]

Review: On 5/22 I registered for a free 14 day trial that I only had to pay shipping for. After 14 days I was not satisfied and declined to continue with the product. I was just charged on 7/24 a total of $89.99 because as they say I did not cancel my trial even though I had declined to continue over a month earlier. They claim I am outside of the 30 day money back guarantee but I was only charged 1 day ago not 30 so am still entitled to a refund.Desired Settlement: I would like to be refunded the total charge of $89.99

Review: I received an email on 8/26/14 stating that it was from [redacted] and after completing a short survey, I would be eligible to receive a free trial "Teeth Whitening System" sample from [redacted] (unknown company) for the cost of shipping and handling - $3.99. Being very familiar with and trusting amazon, I completed the survey and gave my Credit Card account to charge. On 8/29/14 the $3.99 charge and payment deducted from my CC account. There was no additional information enclosed about any future charges to my account, even exact company name. Using their address I found -it is "[redacted]". There was also no mention of receiving monthly products with an automatic monthly deduction from my account. But on Sept.16,2014 the unauthorized charge of the $89.99 was posted to my CC account After that I required [redacted] CC to dispute the charge, close existing and open new one. [redacted] issued a temporary credit to my account regarding this charge. After all The merchant again re-bill my account. Such action has completely been orchestrated as a legal trick of fraud.Desired Settlement: The full refund of $89.99

Business

Response:

To whom it may concern, This consumer signed up for our 14 day trial offer of the [redacted] kit back on 8/29/14. The way the trial works, is that customer’s pay up front for shipping & handling, and we send them a full one month supply of the product to sample during the 14 days. If customers do not contact us within the 14 days to cancel, then they are automatically charged full price of $89.99 for the first product, and also enrolled onto the monthly membership. This consumer’s trial expired and they were charged on 9/12/14, and since they hadn’t contacted us to cancel they were billed and shipped an additional product on 10/12/14. All of this information is located on our website, on the page customers insert their credit card information as well as in the terms and conditions you must agree to twice throughout the ordering process. Although this consumer agreed to all of this information on our website, we are always willing to work with our customers. This consumer never contacted us to cancel until 10/20/14, at which time a dispute had already been processed. Unfortunately all of the products are outside the 30 day money back guarantee, and after a dispute has been processed we are no longer able to issue any kind of credit. The bank or credit card company may be able to further assist. Thank you,Sybarite Elite ([redacted]) Customer Service Team

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Response from company absolutely unacceptable for the reasons as follow below:

got the "free trial" which was in no way free at all. a months supply is $90. the se.d you a whole months product and never tell you if you dont call and cancel within 14 days they will charge you for a whole months use. so your really paying for a whole months product and only getting half. it is a complete rip off, and they refuse to refund any money. the customer service is also a joke, like the product, which doesnt even work. this business needs to be ahut down immediately!