Unfortunately the product is still on backorder at this timeWe will ship the product as soon as it is available to ship, or if the customer would like, we can cancel the order and provide a full refundWe apologize for the delay
We apologize for the delay in shipment, however these items are still on backorderPer customer request, the order has been cancelled, and a full refund has been issued to the customer's credit cardFor further customer service questions in the future please contact us [redacted] [redacted] Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I do think CSN should state there shipping policy clearly on their website and on order confirmations to avoid this situation in the futureI place orders with the US Mint, and several coin dealer websites and all have the expected ship times clearly displayed on their websites, order confirmations and include tracking info.No where on CSN website or TV show do they tell you shipping timesAnd when you call customer service - they tell you they do not know when it will ship Regards, [redacted]
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We apologize for the backorder delayI have checked into this, and have been told we should have all of Mr [redacted] orders available to ship next weekWe will be happy to overnight everything as soon as we receive the items in the WarehouseOr if MR [redacted] would like, we can cancel the backordered items, and refund in fullAgain, we apologize for the delay
Mr [redacted] order has now been shipped, with a delivery date of 09/22/We apologize for the delayAlso, it does look like he also spoke to our customer Care department, and they have resolved the password problemPlease let me know if you need any more informationThank you, [redacted] ***
We sincerely apologize for the inconvenienceThe customer Service Manager has spoken to the customer service staff about this, and additional training will be conducted, so that we can avoid any situations like this in the futureWe apologize if there was not a supervisor or manager available to speak with, this is not practice on our floor, and will try to take steps, so that this does not happen againThe rest of the customer's order will all be shipped at the same time, as to avoid any further inconvenience to the customer Sincerely,Cable Shopping Network
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform
this action and, if it does, will consider this complaint resolved
Regards,
*** ***
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I have received shipment as promised by the company.Thank you for your help
Regards,
*** ***
[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Marc D***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
A full refund has been issued for cancelled order
Unfortunately the product is still on backorder at this timeWe will ship the product as soon as it is available to ship, or if the customer would like, we can cancel the order and provide a full refundWe apologize for the delay
We apologize for the delay in shipment, however these items are still on backorderPer customer request, the order has been cancelled, and a full refund has been issued to the customer's credit cardFor further customer service questions in the future please contact us [redacted] [redacted] Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I do think CSN should state there shipping policy clearly on their website and on order confirmations to avoid this situation in the futureI place orders with the US Mint, and several coin dealer websites and all have the expected ship times clearly displayed on their websites, order confirmations and include tracking info.No where on CSN website or TV show do they tell you shipping timesAnd when you call customer service - they tell you they do not know when it will ship Regards, [redacted]
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We apologize for the backorder delayI have checked into this, and have been told we should have all of Mr [redacted] orders available to ship next weekWe will be happy to overnight everything as soon as we receive the items in the WarehouseOr if MR [redacted] would like, we can cancel the backordered items, and refund in fullAgain, we apologize for the delay
Mr [redacted] order has now been shipped, with a delivery date of 09/22/We apologize for the delayAlso, it does look like he also spoke to our customer Care department, and they have resolved the password problemPlease let me know if you need any more informationThank you, [redacted] ***
Refund for $has now been issued back to the customer's credit card
We sincerely apologize for the inconvenienceThe customer Service Manager has spoken to the customer service staff about this, and additional training will be conducted, so that we can avoid any situations like this in the futureWe apologize if there was not a supervisor or manager available to speak with, this is not practice on our floor, and will try to take steps, so that this does not happen againThe rest of the customer's order will all be shipped at the same time, as to avoid any further inconvenience to the customer Sincerely,Cable Shopping Network
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
A full refund was issued for this order
Customer's order has been shipped, and is in transit to the customerI have attached customer's invoice & tracking information
Customer's merchandise was shipped, delivered, and signed for by the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform
this action and, if it does, will consider this complaint resolved
Regards,
*** ***
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I have received shipment as promised by the company.Thank you for your help
Regards,
*** ***
Customer's order has now shipped, and is scheduled to be delivered 08/09/We apologize for the delay
[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Marc D***
Customers order has shipped, and is in transit to the customerEstimated delivery date is today 7/31/
Customer's order is in transit, estimated delivery date is 7/9/
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***