Order was placed 08/28/2016, this order is currently in backorder status, and orders typically ship 2-weeks after the customer places the orderIf Mr*** has any further questions, our Customer Care phone number***
We have cancelled the customer's order, as the product is not available for shipmentA full credit has been issued to the customer's credit cardIf the customer calls our customer care center, ***, they can help him also get credit for any interest charges that he incurred on his credit
card for the delay
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Unfortunately the product is still on backorder at this time. We will ship the product as soon as it is available to ship, or if the customer would like, we can cancel the order and provide a full refund. We apologize for the delay.
Unfortunately, normal ship time for Cable Shopping Network is 4-6 weeks. We did not have this item available to ship, so I have cancelled Mr [redacted]'s order, and a full refund has been issued. We apologies for the inconvenience.
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I do think CSN should state there shipping policy clearly on their website and on order confirmations to avoid this situation in the future. I place orders with the US Mint, and several coin dealer websites and all have the expected ship times clearly displayed on their websites, order confirmations and include tracking info.No where on CSN website or TV show do they tell you shipping times. And when you call customer service - they tell you they do not know when it will ship.
Regards,
[redacted]
We apologize for the backorder delay. I have checked into this, and have been told we should have all of Mr. [redacted] orders available to ship next week. We will be happy to overnight everything as soon as we receive the items in the Warehouse. Or if MR. [redacted] would like, we can cancel...
the backordered items, and refund in full. Again, we apologize for the delay.
We apologize for the delay, your order has been delivered, today 08/24/2016. Unfortunately the email account only will show an original order that was ordered on the Cable Shopping Network Website, so this order would not have shown. If you have any additional questions about the email/pass code,...
please contact our customer care department [redacted]
Mr. [redacted] order has now been shipped, with a delivery date of 09/22/16. We apologize for the delay. Also, it does look like he also spoke to our customer Care department, and they have resolved the password problem. Please let me know if you need any more information. Thank you, [redacted]
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We sincerely apologize for the inconvenience. The customer Service Manager has spoken to the customer service staff about this, and additional training will be conducted, so that we can avoid any situations like this in the future. We apologize if there was not a supervisor or manager available...
to speak with, this is not normal practice on our floor, and will try to take steps, so that this does not happen again. The rest of the customer's order will all be shipped at the same time, as to avoid any further inconvenience to the customer. Sincerely,Cable Shopping Network
We apologize for the delay in shipment, however these items are still on backorder. Per customer request, the order has been cancelled, and a full refund has been issued to the customer's credit card. For further customer service questions in the future please contact us [redacted]...
unfortunately the order delivered today is the 3rd set of 2013, so the 1st set of 2013 has yet to be delivered. If/When I get some time I will call to rectify my password; thanks for the phone number.
Order was placed 08/28/2016, this order is currently in backorder status, and orders typically ship 2-weeks after the customer places the orderIf Mr*** has any further questions, our Customer Care phone number***
We have cancelled the customer's order, as the product is not available for shipmentA full credit has been issued to the customer's credit cardIf the customer calls our customer care center, ***, they can help him also get credit for any interest charges that he incurred on his credit
card for the delay
We apologize for the delay in shipment, I now show both orders have been delivered to Mr*** on 3/15/
A full refund has been issued for cancelled order.
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Unfortunately the product is still on backorder at this time. We will ship the product as soon as it is available to ship, or if the customer would like, we can cancel the order and provide a full refund. We apologize for the delay.
Unfortunately, normal ship time for Cable Shopping Network is 4-6 weeks. We did not have this item available to ship, so I have cancelled Mr [redacted]'s order, and a full refund has been issued. We apologies for the inconvenience.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I do think CSN should state there shipping policy clearly on their website and on order confirmations to avoid this situation in the future. I place orders with the US Mint, and several coin dealer websites and all have the expected ship times clearly displayed on their websites, order confirmations and include tracking info.No where on CSN website or TV show do they tell you shipping times. And when you call customer service - they tell you they do not know when it will ship.
Regards,
[redacted]
We apologize for the backorder delay. I have checked into this, and have been told we should have all of Mr. [redacted] orders available to ship next week. We will be happy to overnight everything as soon as we receive the items in the Warehouse. Or if MR. [redacted] would like, we can cancel...
the backordered items, and refund in full. Again, we apologize for the delay.
We apologize for the delay, your order has been delivered, today 08/24/2016. Unfortunately the email account only will show an original order that was ordered on the Cable Shopping Network Website, so this order would not have shown. If you have any additional questions about the email/pass code,...
please contact our customer care department [redacted]
Mr. [redacted] order has now been shipped, with a delivery date of 09/22/16. We apologize for the delay. Also, it does look like he also spoke to our customer Care department, and they have resolved the password problem. Please let me know if you need any more information. Thank you, [redacted]
Merchandise was shipped & delivered to the customer 3/10/16.
Customer's order has now been, shipped, delivered, and signed for by the customer. We apologize for the delay.
[redacted]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We sincerely apologize for the inconvenience. The customer Service Manager has spoken to the customer service staff about this, and additional training will be conducted, so that we can avoid any situations like this in the future. We apologize if there was not a supervisor or manager available...
to speak with, this is not normal practice on our floor, and will try to take steps, so that this does not happen again. The rest of the customer's order will all be shipped at the same time, as to avoid any further inconvenience to the customer. Sincerely,Cable Shopping Network
We apologize for the delay in shipment, however these items are still on backorder. Per customer request, the order has been cancelled, and a full refund has been issued to the customer's credit card. For further customer service questions in the future please contact us [redacted]...
[redacted] Thank you.
unfortunately the order delivered today is the 3rd set of 2013, so the 1st set of 2013 has yet to be delivered. If/When I get some time I will call to rectify my password; thanks for the phone number.
Refund for $201.90 has now been issued back to the customer's credit card.