T-Mobile Usa Inc

June 9, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated May 28, 2017, regarding the above-referenced account.
T-Mobile regrets any inconvenience to Mr. [redacted] regarding his account. T-Mobile records indicate that on January 19, 2009, Mr. [redacted] activated three mobile lines of service. At the time of activation, Mr. [redacted] agreed to a 24 month commitment for the three lines of service through January 19, 2011. Please note that if canceled at any time prior to the service agreement end date an early termination fee of up to $200.00 plus applicable taxes would be assessed per line.
T-Mobile records indicate that on May 15, 2011, Mr. [redacted] requested a rate plan change, which required a 24 month contract renewal. However, T-Mobile records indicate that when the rate plan change was completed, Mr. [redacted] changed his mind and requested a reversal of the rate plan. However, due to an inadvertent error the 24 month contract was not reversed.
Furthermore, on December 17, 2012, Mr. [redacted]’s account was cancelled when he ported his mobile numbers to another service provider. T-Mobile provided Mr. [redacted] with his final billing statement dated December 19, 2012, reflecting a balance of $524.77, due on January 11, 2013. This balance consisted of the monthly recurring charges for services rendered from November 19, 2012, through December 18, 2012, early termination fees, taxes and fees. It should be noted that because Mr. [redacted]’s contract had less than six months to be finalized, he was only charged an early termination fee of $100.00 per line of service.
As the account remained past due on March 19, 2013, Mr. [redacted]’s account was referred to West Asset Management for collection attempts at which time a collection fee of $131.19 was assessed to Mr. [redacted]’s account bringing the balance to $655.96. In addition, T-Mobile records indicate that between August 26, 2015, and August 31, 2015, credits in the amount of $19.97 were applied to Mr. [redacted]’s account reducing the balance to $635.99. Thereafter, on December 14, 2016, Mr. [redacted]’s account was reassigned to Convergent Outsourcing Inc. Finally, please note that T-Mobile records do not reflect that Mr. [redacted]’s account did not reflect a balance of $1,800.00 at any time.
Nevertheless, in an effort to amicably resolve this matter on May 31, 2017, T-Mobile credited Mr. [redacted]’s account the amount of $635.99 bringing the account to a zero balance. In addition, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this account. Please note that it may take up to 90 days for the credit report to be updated. T-Mobile regrets any inconvenience to Mr. Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Mercedes V[redacted]
Executive Response

June 22, 2017FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western Washington1000 Station Drive, Ste. 222DuPont, WA  98327 Re: [redacted] T-Mobile Account Holder: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted]To Whom It...

May Concern:T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 11, 2017 regarding the above-referenced account.  Please be advised that T-Mobile records indicate the account holder of record is Mr. [redacted], and that he has designated Mr. [redacted] as an authorized user of the account.We are pleased to inform you that T-Mobile has contacted Mr. [redacted] and addressed his concerns to his satisfaction.  T-Mobile regrets any inconvenience to Mr. [redacted] regarding our Mobile Device Unlock requirements and we appreciate the opportunity to address his concerns.Mobile Device Unlocks are available to customers who meet our eligibility requirements.  A review of Mr. [redacted]’s account confirms that on May 27, 2017, we received a request for a Mobile Device Unlock for the device with International Mobile Equipment Identifier (“IMEI”) number [redacted] being used on the line of service with the mobile number ending in [redacted].  However, at that time the device was not eligible for a Mobile Device Unlock as T-Mobile could not confirm that device was sold through T-Mobile or a T-Mobile authorized dealer.Further research confirmed that the device in question has no Equipment Installment Plan (“EIP”) associated with it and that it was in fact a T-Mobile branded device.  As such, in an effort to resolve Mr. [redacted]’s concerns on June 14, 2017, T-Mobile approved the device to be permanently unlocked.  Mr. [redacted] confirmed that his LG G4 device is now completely unlocked and accepted the approval as resolution to his concerns.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]Very truly yours,T-MOBILE USA, INC.Sal O[redacted]Executive Response

May 30, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May...

Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated May 17, 2017, regarding the above-referenced account. Please be advised that T-Mobile has made attempts to contact Mr. [redacted], which has proven unsuccessful. Therefore, we will make every effort to address Mr. [redacted]’s concerns within this letter.
T-Mobile regrets any concerns that Mr. [redacted] may have experienced regarding his account. Please be assured that T-Mobile takes allegations of employee misconduct very seriously. We make every effort to be professional and courteous to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’s recent visit to our retail location and or call(s) to Customer Care.
T-Mobile’s records confirm that Mr. [redacted] qualified for and took advantage of our Equipment Installment Plan (EIP) offering with following equipment on the above mentioned account:
• On November 11, 2016, Mr. [redacted] submitted payment of $29.45 in taxes and agreed to place the full retail price of $319.98 on 24 monthly installments of $13.34 for a Samsung J7, a Roll On Impact Screen, and a T21 Evo Case.
• On November 26, 2016, Mr. [redacted] submitted payment of $6.81 in taxes and agreed to place the full retail price of $73.99 on 24 monthly installments of $3.10 for a MyCharge Style Power, a LG Tone Pro, and a Blue Lounge Cabledrop.
• On December 9, 2016, Mr. [redacted] submitted payment of $63.48 for taxes and agreed to place the full retail price of $689.99 on 24 monthly installments of $28.75 for a Samsung Galaxy S7.
T-Mobile regrets any confusion regarding the change that occurred with Mr. [redacted]’s number. On January 26, 2017, T-Mobile’s records indicate that Change of Responsibility (“COR”) was requested and processed for Mr. [redacted]’s mobile number on the above referenced account. Please note that a COR is a change in billing responsibility from one person or business to another person or business. It is important to note that both parties will need to agree to the change. As Mr. [redacted]’s accepted the terms of the COR, his mobile number referenced in his letter was transferred to the new Billing Responsible Party (“BRP”). Additionally, with Mr. [redacted]’s COR, all of the above mentioned EIPs were transferred to the other account, which was accepted via electronic signatures.
Mr. [redacted] claimed to not have approved the COR of the mobile lines of service and EIP balances. As T-Mobile wants to ensure that our customers are provided the best experience possible, on May 26, 2017, T-Mobile filed an incident report in regards to the above COR and EIP transfers. T-Mobile’s investigation concluded that Mr. [redacted] and agreed to the terms of the COR and therefore, it is T-Mobile’s positon that he is no longer the BRP for the above equipment and numbers.
T-Mobile records show that the Samsung J7 was blocked as lost/stolen after the COR was completed. Regretfully, as Mr. [redacted] is not listed as an authorized user on the account with the disputed number and equipment, T-Mobile is unable to release information regarding the account. Furthermore, without the approval of a COR for the mobile number in dispute, T-Mobile respectfully declines to transfer the mobile number.
It is important to note that T-Mobile records confirm that Mr. [redacted] does not have any other active accounts in his name. However, should Mr. [redacted] have any additional question or concerns regarding an additional account listed in his name, he may contact me at the number listed below. T-Mobile regrets any inconvenience.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Chris L[redacted]
Executive Response

Complaint: [redacted]
I am rejecting this response because:  I bought the phone from TMobile.com and it was paid in full, that's why I talk to three different representative they can't EIP, that's because it was paid in full. Now you are saying there is an eip? I am willing to take legal action.
Sincerely,
[redacted]