T-Mobile USA

March 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon, & Western Washington Station Drive, Ste DuPont, WA Re: Joseph B [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 20, 2018, regarding the above-referenced accountPlease be advised that we have made attempts to contact MrB [redacted] which have proven unsuccessfulAs such, T-Mobile will make every effort to address MrB [redacted] concerns within this letter T-Mobile regrets any concerns MrB [redacted] experienced regarding his T-Mobile accountT-Mobile records reflect that MrB [redacted] has consulted with Customer Care regarding his eligibility to upgrade on multiple occasionsIt is important to note that T-Mobile offers customers, such as MrB [redacted] the opportunity to place equipment on an Equipment Installment Plan (“EIP”) programBased on account and credit eligibility requirements, customers are able to finance equipment over a period of monthsIf customers don't have available credit, the system requires them to pay the difference for their device(s) up frontAdditionally, an account must be in good standing prior to orders being fulfilled on any type of account, meaning that an account must be current before an order can be submitted or a purchase can be made It is worth noting; however, that as the UnCarrier, we believe everyone deserves a great smartphone which is why we offer our $Down for All programThis program helps customers get the best pricing on our equipment, regardless of personal credit informationTo take advantage of this program, all MrB [redacted] would need to do is pay his T-Mobile bill on time for consecutive months, giving him access to the best pricing for our equipment, which in some cases is $downPlease note that there will be instances where certain devices are not offered as $downHowever, as part of this program, MrB [redacted] will still receive best pricing when upgradingMrB [redacted] can find more information on this program on our website, www.T-Mobile.com Please note that T-Mobile records reflect that MrB [redacted] leased two devices on T-Mobile’s JUMP! On Demand (“JOD”)JOD is a lease program that breaks a phone’s cost down into equal monthly payments with zero down upfrontOnce a customer is in JUMP! On Demand, they can swap out for a new phone up to three times per year without having to pay to upgradeIf the customer does not upgrade, at months they will have the choice to either traor buy the phone for the remaining balance of what it would cost at full retail These took place on September 20, 2017, on mobile number ending in [redacted] for a Samsung Galaxy SSilver, and on October 22, 2017, on mobile number ending in for an LG KPlus T-Mobile records reflect that MrB [redacted] activated his T-Mobile account on September 9, 2017, with his mobile number ending in ***, and later added five more mobile numbers; however they have since been cancelled, leaving only his mobile number ending in [redacted] active on his accountPlease note that the first payment received on MrB [redacted] account after activation was in January As of February 10, 2018, all payments made towards MrB [redacted] account during the month of January have been returned to T-Mobile as unpaidThe payments returned are as follows: • January 4, 2018, in the amount of $1, • January 8, 2018, in the amount of $ Additionally, as of February 23, 2018, payments made in the month of February have also been returned to T-Mobile as unpaidThey are as follows: • February 10, 2018, in the amount of $1, • February 11, 2018, in the amount of $ As of March 6, 2018, MrB [redacted] account’s reflects a balance of $2,181.32, which consists of monthly recurring charges, features, late fees, third party download charges, JOD charges, a non-return fee for a device replacement that was not returned, restore from suspension fees, returned payment fees, applicable taxes, and fees billed from September 9, 2017, through March 9, It is T-Mobile’s position that the balance of $2,is valid and owedT-Mobile respectfully declines MrB [redacted] request to be issued a refund, as well as be provided a Samsung Galaxy SPlus for free Nonetheless, as a courtesy to MrB [redacted] and an in effort to amicably resolve this matter, T-Mobile offers to allow MrB [redacted] to return his two leased devices to T-MobileUpon receipt, T-Mobile will close the lease balances associated with the returned devicesMrB [redacted] may return his equipment directly to my attention within days to the following address: Executive Response Attention: Adrianne F [redacted] Albuquerque, NM Should MrB [redacted] accept, T-Mobile recommends that MrB [redacted] use a traceable carrier and request a tracking number from the provider as T-Mobile is not responsible for the return shipping of the equipmentIn addition, we request that MrB [redacted] include the battery (if applicable), charger and his T-Mobile account information with his devices to ensure proper receiptLastly, should MrB [redacted] have any questions regarding our offer, he may contact me at the number belowT-Mobile regrets any inconvenience to MrB*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Adrianne F [redacted] Executive Response

August 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 1, 2017, regarding the above-referenced account T-Mobile regrets any billing concerns Mr [redacted] has experiencedT-Mobile records indicate Mr***’s four lines of service were subscribed to our Simple Choice Family 4GB promotional rate plan with four lines for $per month plus applicable taxesFollowing a conversation with our Customer Care on May 31, 2017, Mr [redacted] selected a 6GB data feature for his mobile number ending for $per monthAs such, Mr [redacted] was billed according to his selected rate plan and selected features In an effort to amicably resolve Mr***’s concerns, T-Mobile offered to enroll the account in our Simple Choice Family Match 6GB promotional rate plan with four lines for $per month plus applicable taxes, which is no longer available for selectionMr [redacted] accepted this offer, effective August 19, Going forward, Mr [redacted] can expect his monthly recurring charges to be $plus applicable taxes and he accepted the price differenceT-Mobile regrets any inconvenience to Mr [redacted] and we appreciate the opportunity to address his concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Ronnie A [redacted] Executive Response

March 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 8, 2016, regarding the above-referenced account We are pleased to report that we have resolved Ms [redacted] ’s concerns to her satisfaction T-Mobile regrets any inconvenience Ms [redacted] may have experienced during her recent visit to a T-Mobile retail locationT-Mobile strives to provide world-class service to all of our customers on each and every contact and to be professional and courteous We apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s visit Please note that while our retail store representatives strive to assist customers with their handset concerns to the best of their ability; they are not trained technicians and may not have the availability or capability to perform all aspects of troubleshooting including updating software However, our technical support team is always available to assist customers via telephone Please be advised that on March 11, we spoke with Ms [redacted] and provided step by step instructions on how to update her device via email Additionally, we advised Ms [redacted] that she may contact the manufacturer directly if she has additional concerns regarding the update processFurthermore, in an effort to amicably resolve the matter, on March 11, 2016, T-Mobile issued a courtesy credit of $to Ms [redacted] ’s account The account remains open with a balance of $ Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Robert R [redacted] Executive Response

March 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 6, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has attempted to contact Mr [redacted] , which has proven unsuccessful therefore, we will make every effort to address his concerns within this letter T-Mobile regrets any inconvenience Mr [redacted] may have experienced in regards to his refund requestT-Mobile records confirm that on October 20, 2015, Mr [redacted] activated a postpaid account with one voice line of serviceAt the time of activation, Mr [redacted] ’s account was subscribed to the Simple Choice North America Unlimited Talk and Text rate plan for $per month, plus taxes On the same day, Mr [redacted] qualified for and took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy SGold Platinum handset with 32GB of memoryMr [redacted] was not required to make a down payment and agreed to a series of monthly installments of $ On October 21, 2015, Mr [redacted] took advantage of T-Mobile’s JUMP! On Demand lease options with the lease of a Samsung Galaxy SGold handset with 32GB of memoryMr [redacted] was not required to pay a capital cost reduction and agreed to a series of monthly lease payments in the amount of $ Records confirm that Mr [redacted] ’s October 21, billing statement reflected a balance owed of $for the billing cycle charges from October 21, through November 20, On November 2, 2015, T-Mobile received a payment of $54.41, reducing the account to a zero balance On November 8, 2015, Mr [redacted] ’s account was cancelled when he ported his number to another service providerPlease note that Mr [redacted] ’s billing cycle ran from the 21st of one month to the 20th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr [redacted] was billed through November 20, Please note that T-Mobile records confirm that from October 21, through November 8, 2015, Mr [redacted] ’s utilized minutes, sent and received text messages and utilized megabytes of dataTherefore, it is T-Mobile’s position that Mr [redacted] successfully utilized the services and we respectfully decline his request for a refund of his payment for the monthly recurring charges If a customer has an open EIP or JUMP! On Demand lease and the account is canceled, any remaining equipment financing balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the financing agreements for both the EIP and the JUMP! On Demand leaseWhen the account was canceled the remaining equipment financing balance of $1,was accelerated and posted to the final billing statement dated November 21, It is T-Mobile's position that this amount is valid and owed Please be assured that T-Mobile strives to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr [redacted] ’s contact with our Customer Care department On November 8, 2015, T-Mobile verified the receipt of Mr [redacted] ’s Samsung Galaxy SGold handsetTherefore, on that day, T-Mobile applied a credit of $to Mr [redacted] ’s account, reducing the balance owed to $Additionally, on December 10, 2015, T-Mobile applied a credit of $to Mr [redacted] ’s account for the remaining EIP balance on his Samsung Galaxy SGold Platinum handset, reducing the balance owed to $ In an inadvertent error, on that day, the remaining handset balance of $was not creditedTherefore, as a payment was not received, on February 14, 2016, Mr [redacted] ’s account was transferred to AmSher, a third-party collection agencyOn February 19, 2016, T-Mobile applied a credit of $to Mr [redacted] ’s account, reducing the balance owed to zeroIn addition, T-Mobile removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this accountAs of the date of this letter, Mr [redacted] ’s account remains cancelled with a zero balance Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Diana J [redacted] Executive Response

September 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 30, 2017, regarding the above-referenced file numberPlease be advised that we have made attempts to contact Ms***’ at the number provided within the correspondence, which have proven unsuccessful Unfortunately, T-Mobile was unable to locate an active T-Mobile account with the information Ms [redacted] provided and as such, we were unable to complete our investigationHowever, upon researching the phone number that Ms [redacted] provided as a call back number on her correspondence to your office, confirm this number to be a MetroPCS number Please be advised on May 1, 2013, T-Mobile combined with MetroPCS, providing our customers with more optionsHowever it is important to note that T-Mobile and MetroPCS continue to operate as separate brands and accordingly, MetroPCS is continuing to handle all complaints directed under this brandAs such, T-Mobile requests that this complaint be directed to MetroPCS at P.OBox Dallas, TX Furthermore, should Ms [redacted] require our assistance to further review a T-Mobile account, she may contact me at the number below if she wishes to discuss the matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Mercedes V [redacted] Executive Response

April 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] * [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 11, 2017, regarding the above-referenced accountT-Mobile is pleased to report that Ms***’s concerns have been resolved to her satisfaction T-Mobile regrets any inconvenience to Ms [redacted] regarding her handsetT-Mobile records indicate that on October 22, 2014, Ms [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 16GBBy purchasing T-Mobile equipment, Ms [redacted] received a one-year Limited Warranty provided by the manufacturer of her deviceUpon review of Ms***’s account, this warranty has been extended as she subscribes to the optional JUMP featureDuring the Limited Warranty period, Ms [redacted] is eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange ProgramT-Mobile records indicate that Ms [redacted] completed six handset exchanges on her Apple iPhone since she purchased itAdditionally, on April 7, 2017, Ms***’s account received a credit of $as a reimbursement for a screen protector Furthermore, in an effort to amicably resolve this matter, T-Mobile agreed to replace Ms***’s defective Apple iPhone 16GB-Gold with a new Apple iPhone GB-GoldMs [redacted] should receive the new device within the next five to seven business daysUpon receipt, Ms [redacted] has days to return the defective device to our Executive office Please be assured that T-Mobile takes allegations of employee misconduct very seriouslyWe make every effort to be professional and courteous to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent visit to our retail location Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Mercedes V [redacted] Executive Response

March 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 2, 2017, regarding the above-referenced accountPlease note that [redacted] and [redacted] is the same person T-Mobile regrets any inconvenience to Ms [redacted] in regards to the delay of her pomobile numberT-Mobile records show that Ms [redacted] activated two new lines of serviceOn March 1, 2017, mobile number line ending with [redacted] was successfully ported-inFurther records confirm that mobile number ending in [redacted] was successfully ported in as of March 2, Therefore, in reviewing Ms***’s account our records confirm that both of the above numbers are active on her account and that her concerns have been resolved In an effort to amicably resolve this matter, on March 2, 2017, T-Mobile applied a courtesy credit in the amount of $to Ms***’s accountAdditionally, on March 3, 2017, we applied an additional credit of $to Ms***’s account for her inconveniencePlease note that these credits brought Ms***’s outstanding balance to zero and she may verify this by visiting www.T-Mobile.comT-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Mercedes V [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would just ask you change how you handle phones being returned and how your customer service reps handle calls from customersThis was a horrible experience to deal with and cost me time from my job to try and speak with rude employees of T-MobileSincerely, [redacted]

December 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon, & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] * [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your c***pondence dated December 8, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] A***, and that he has designated [redacted] as an authorized user of the accountPlease be advised that T-Mobile has successfully resolved Ms [redacted] ’s concern to her satisfaction T-Mobile regrets any concern Ms [redacted] experienced in regards to the delayed reimbursement of $T-Mobile spoke with Ms [redacted] on December 12, 2017, and she verbally confirmed that Mr [redacted] had reflected the refund of the $on December 8, 2017, on their financial statementT-Mobile asked that Ms [redacted] contact me directly at the number below if she has any additional concerns regarding this refund Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Oscar T [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, the phone received (the On 5) had a large scratch/crack down the screen I have since emailed T-Mobile about this Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted]

June 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 20, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] ***, and that he has designated [redacted] as an authorized user of the account T-Mobile regrets any concerns Ms [redacted] had when attempting to get her devices unlocked and we appreciate the opportunity to review and address her concernsA Mobile Device Unlock is available to customers who meet our eligibility requirementsA review of the account confirms that on June 8, 2017, we received a request for a Mobile Device Unlock for the iPhone Plus with International Mobile Equipment Identifier (“IMEI”) number [redacted] used under the mobile number ending in [redacted] and the iPhone 6S with IMEI number [redacted] used under the mobile number ending in However, at that time, T-Mobile advised Ms [redacted] that the account was not eligible for a Mobile Device Unlock as it reflected a past due balance Nonetheless, in an effort to amicably resolve this matter, on June 21, 2017, T-Mobile initiated a Mobile Device Unlock request for the above mentioned devices Please be advised that both of the iPhone devices can only be unlocked by using the Device Unlock app in the device itselfThere is no unlocking code availableMs [redacted] must be connected to the internet via a cellular network prior to completing the following steps: If Ms [redacted] has a non-T-Mobile SIM card: • Insert the non-T-Mobile SIM Card • Complete the setup process If Ms [redacted] uses a T-Mobile SIM card, she must follow the steps below: • Backup the iPhone using iTunes • When she has completed a backup, she may erase the iPhone • When Ms [redacted] sees the Welcome screen, she may connect the device to iTunes If successfully unlocked, the message “Congratulations, your iPhone has been unlocked” will displayAdditional information for unlocking Apple iPhone devices can be located at https://support.apple.com/en-us/HT Our records confirm that on June 20, 2017, the account was canceled when both mobile numbers on the account were ported to another service provider The billing statement dated June 5, 2017, had a balance of $which included a past due balance of $from the prior billing statement dated May 5, 2017, monthly recurring charges, late fees, restore from suspension fees, the applicable taxes and fees billed from June 5, 2017, to July 4, It is important to mention that on June 7, 2017, a payment of $that was remitted to the account on June 1, 2017, was returned unpaid to T-MobileAs a result, as of June 21, 2017, the account reflects a balance of $which consists of the balance reflected on the above mentioned billing statement, the returned payment of $300.00, return payment fee and two restore from suspension fees including taxes totaling $It is T-Mobile’s position that the balance of $is valid and owed Upon speaking with Ms [redacted] on June 21, 2017, she explained that she tradboth her iPhone devices to her new service provider and requested that T-Mobile to reimburse her for the purchase of new devices with her new carrierT-Mobile respectfully declines Ms***’s request; however, we agreed to issue a onetime courtesy credit of $towards the balance owed of $Although Ms [redacted] declined our offer, T-Mobile will extend this offer for a period of days should she reconsider our offerPlease note that a final billing statement has yet to be generated on the account after July 5, T-Mobile provides a number of options for Ms [redacted] to pay outstanding chargesCustomers can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slip Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Aika A [redacted] Executive Response

February 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 28, 2017, regarding the above-referenced account T-Mobile regrets any concerns Mr [redacted] experienced with our iPhone Trade Up promotionT-Mobile records indicate that on September 12, 2016, Mr [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone with 128GB of memory on his mobile number ending in ***At the time of Mr***’s purchase, he was required to make a down a payment of $for his iPhone with 128GB of memoryMr [redacted] then agreed to 24-monthly installment charges of $ Our records further indicate that Mr [redacted] is participating in our September iPhone Trade Up promotion whereby he is eligible to receive a tracredit applied to his account balance and then and a monthly credit for his monthly EIP bill over 24-months Regretfully, T-Mobile does not have a traprocessed on Mr***’s original handset order for his iPhone Our records indicate that T-Mobile offered Mr [redacted] a tracredit of $and we applied a tracredit of $to his account on January 27, Mr [redacted] advised our Customer Care that he had tradan iPhone serial number [redacted] and this trawas intended for our iPhone Trade Up promotion In an effort to amicably resolve this matter, on January 31, 2017, T-Mobile applied a courtesy credit of $for his previous monthly EIP charges paid by Mr [redacted] and we have closed Mr***’s iPhone EIP in the amount of $Mr [redacted] will no longer receive monthly EIP charges for his iPhone on his mobile number ending in ***T-Mobile regrets any concerns Mr [redacted] experienced with his iPhone Trade Up promotion Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Ligia M [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you Revdex.com for helping me through outThis problem my voice has been heard thanks to you the Tmoble CEO Emilo [redacted] M [redacted] and others helped me it's not perfect but it's better than nothing I'd like to thank you again Revdex.com I could of never done this without you.Sincerely, [redacted]

Tell us why hereFebruary 2, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: [redacted] Your File No [redacted] To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence January 28, 2018, regarding the above-referenced account Please be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accounts Investigation of this matter has confirmed that Mr [redacted] is not an authorized user on the account which is associated with the mobile number he provided As such, Mr [redacted] is not authorized to transfer a mobile from the account referenced in his letter to your office The account holder of record may add Mr [redacted] to the account by contacting T-Mobile Customer Care hours a day at 1-800-937- Additionally, Mr [redacted] may have one of the authorized users on the account contact me at the number below to discuss this matter further T-Mobile regrets any inconvenience to Mr [redacted] .Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] .Very truly yours,T-MOBILE USA, INC.Juan C***Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***s

Revdex.com: Hi' Yes, the issue is resolved and you can go ahead and close my complaintMuch appreciated [redacted] ***

December 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 29, 2016, regarding the above-referenced account Please be advised that T-Mobile records indicate the account holder of record is [redacted] and he has designated [redacted] as an authorized user of the account We are pleased to report that upon speaking with Ms [redacted] we can confirm that her concerns have been resolved to her satisfaction We are sorry to hear that Ms [redacted] has experienced any complications with upgrade during our Black Friday PromotionFrom November 24, through November 27, 2016, eligible customers who have T-Mobile ONE or a qualifying Simple Choice Unlimited with unlimited data and traa qualifying fully own Apple, Samsung, or LG phone from any carrier can get the iPhone 7, iPhone Plus, iPhone 6s, or iPhone 6s Plus for free with bill creditsIt is important to note that our customers were responsible for any applicable down payments and taxes at the time of purchase as standard out of pocket cost and deposit rules still applied As such, Ms [redacted] was required to pay a down payment of $for the Apple iPhone 128GB plus taxes upfront for each deviceHence, on November 25, 2016, when Ms***’s order was placed for two Apple iPhone 7’s an authorization of $was attemptedUnfortunately this transaction was declined by her credit card and the order was subsequently cancelled We apologize for the inconveniences this caused Ms [redacted] and regret that she had been given any other expectation for her upfront costPlease note that we make every effort to provide complete and accurate information to our customers as well as being professional and courteous, which is not only an expectation but also part of the values that T-Mobile lives by each and every dayWithout the support of our customers we wouldn’t be able to continue to our movement and growthTherefore, although the Black Friday Promotion has since expired, we have offered as a courtesy to adjust one Apple iPhone if Ms [redacted] wanted to purchase an Apple iPhone through our Equipment Installment Plan (“EIP”)Please note that on December 6, 2016, T-Mobile contacted Ms [redacted] and presented this offer as resolution to their concerns which she has accepted and considers this matter resolved to her satisfaction Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Christina S [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Tracking ## [redacted] for return of handsets and phones and chargers- it is shipping out today and should be there by 4/7/ I forgot to include account information in the box Work [redacted] Cell: [redacted] Sincerely, [redacted] ***

August 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 26, 2017, regarding the above-referenced account T-Mobile regrets any concerns to Mr [redacted] with regards to international charges on his T-Mobile billing statementT-Mobile records indicate that on July 20, 2017, T-Mobile issued a billing statement with the due date of August 12, 2017, in the amount of $2,which included Roaming and International calling charges from June 20, 2017, to July 19, 2017, in the amount of $1,974.20, and monthly access charges taxes and fees from July 20, 2017, in the amount of $ Please be advised that T-Mobile cannot substantiate Mr [redacted] ’s allegations of fraud regarding his Roaming and International call chargesHowever, on July 26, 2017, and July 27, 2017, in an effort to amicably resolve this matter, T-Mobile issued two billing credits totaling the amount of $1,as a gesture of goodwill, updating Mr [redacted] ’s balance to $In addition, an international roaming block was applied to all of Mr [redacted] ’s mobile lines at his requestMr [redacted] was satisfied with this offer as a resolution to his concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Cesar R [redacted] Executive Response