T-Mobile USA

May 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 5, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr [redacted] , which have proven unsuccessful T-Mobile regrets any inconvenience Mr [redacted] may have experienced in regard to his LG KdeviceOn May 5, 2017, T-Mobile records indicate Mr [redacted] contacted our Customer Care in regards to processing a warranty exchange for his LG KT-Mobile records confirm Mr [redacted] was having a difficult time completing the call due to the condition of his device; however, Customer Care was able to complete the warranty exchange process for Mr [redacted] and deliver the replacement LG Kdevice on May 8, Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactT-Mobile would like to take this opportunity to thank Mr [redacted] for his feedback regarding the Customer Care interaction and his great year relationship with T-Mobile Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Carlos T [redacted] Executive Response

September 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 31, 2017, regarding the above-referenced account T-Mobile regrets any concerns Mr [redacted] may have experienced in regards to equipment charges T-Mobile’s Equipment Installment Plan (“EIP”) is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installments The JUMP! feature provides customers all the coverage offered by our Premium Handset Protection bundle and the benefit of trading in their current device on EIP for full credit of the remaining balance Customers enrolled in JUMP! are offered the ability to upgrade to a new device up to two times per month period beginning six months after enrollment T-Mobile records indicate that on December 5, and December 10, 2015, Mr [redacted] purchased two LG Vhandsets for use on the mobile numbers ending in [redacted] and [redacted] by utilizing EIP At the time of each purchase, Mr [redacted] was required to remit payment for taxes on each device, and he agreed to monthly installments of $on each device T-Mobile records confirm that on March 29, 2017, Mr [redacted] placed an order for two Samsung Galaxy SPlus handsets and initiated the trade in of two LG Vhandsets by utilizing the JUMP! programOn May 2, 2017, T-Mobile received the LG Vhandset that was previously associated with the mobile number ending in ***, and on May 5, 2017, T-Mobile received the LG Vhandset that was previously associated with the mobile number ending in Regrettably, due to an inadvertent error, no credits were applied for either of Mr [redacted] ’s EIP balances for each LG Vhandset On August 31, 2017, T-Mobile contacted Mr [redacted] and agreed to apply a credit in the amount of $to his account in an effort to amicably resolve his concerns The EIP for each LG Vhandset is now closed with a zero balance Upon contacting Mr [redacted] on September 2, 2017, Mr [redacted] confirmed that his concerns have been fully resolved Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact We also make every effort to provide complete and accurate information to our customers We apologize if any T-Mobile employee failed in any way to display that during any of Mr [redacted] ’s contacts with Customer Care T-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Anthony M [redacted] Executive Response

Revdex.com: Hello, I received a call from Robert from T-Mobile's Executive TeamHe told me that they would take the defective phone back and wipe the EIP balance from my account, that all I had to do was mail it back to themI was able to go into a different T-Mobile store and get a different phone, this has resolved my issueI appreciate your assistance with thisThis issue has been resolved to my satisfaction Thank You, [redacted]

March 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 14, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience Mr [redacted] has experienced regarding his CallertunesT-Mobile records confirm on February 23, 2016, Mr [redacted] ’s rate plan was changed to the $Simple Starter Unlimited Talk and Text rate planAt the time of the rate plan change Mr [redacted] ’s $Callertunes feature was removedRegretfully, as Mr [redacted] was grandfathered into an older Callertunes feature that did not require access to the Callertunes app, T-Mobile was unable to reapply the Callertunes feature that would work with his Motorola VdeviceTo manage Callertunes utilizing the Callertunes by Listen App from a mobile device, Mr [redacted] would need to utilize an Android or Apple device that has an active data planMr [redacted] can manage his Callertunes from a computer via http://callertunes.listen.com/ going forwardIn an effort to amicably resolve this matter, on March 16, 2016, T-Mobile applied a credit in the amount of $for one month free of serviceMr [redacted] ’s account now reflects a credit balance of $Upon speaking with Mr [redacted] he accepted this as resolution to his issueBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCZachary S [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me One note of clarification thoughIt says in paragraph the following: "At the time of activation Mr [redacted] purchased a new iPhone Plus 128GB with IMEI number [redacted] ." It states that the device was a 128GB iPhone PlusThe actual device was 64GBAttached is a PDF of the receipt from the Apple store Sincerely, [redacted] **

September 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 22, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Ms [redacted] experienced with her Simple Choice No Credit Check accountT-Mobile records confirm that on September 3, 2015, Ms [redacted] activated her T-Mobile account with her mobile numbers ending in [redacted] Our records indicate that on June 5, 2016, Ms [redacted] canceled her mobile number ending in ***On June 6, 2016, Ms [redacted] canceled her mobile numbers ending in [redacted] ***Our records do confirm that on June 5, 2016, Ms [redacted] provided T-Mobile with permission for a Change of Responsibly (“COR”) to be processed for her mobile number ending in ***A COR is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or businessIt is ultimately a change in the financial responsibility as the original holder ceases to be financially responsible for the numbersAlthough, Ms [redacted] provided permission for a COR to take place for her mobile number ending in ***, the new owner did not contact T-Mobile to complete the CORTherefore the mobile number remained active until it was canceled on September 7, 2016, for non-paymentUpon speaking with Ms***, she stated that our Customer Care advised her that an authorized user can contact T-Mobile to cancel the account and this is why she did not contact T-Mobile to cancel her mobile numberWe are sorry for any misinformation, as any T-Mobile account can only be canceled by the billing nameMs***’s account was canceled with a balance of $Please note this is not the final balance, which will be produced three days after Ms***’s billing cycle on the September 27, In regards to Ms***’s deposits, Simple Choice No Credit Check accounts are required to pay a depositOur records indicate that she was required to make total payment of $to her account for depositsDeposit refunds are automatically applied to the account to cover any balance dueOur records indicate that Ms***’s $in deposits were released to her account balance and it was applied to her balance on her billing statement dated June 28, A copy of the billing statement was emailed to Ms [redacted] for reviewIt is also important to note that Simple Choice No Credit Check accounts are not transferred to collection agencies for further collection attempts, although T-Mobile may use a collection agency to contact customers in an attempt to collect a debtIn an effort to amicably resolve this matter, on September 26, 2016, T-Mobile applied a courtesy credit of $to Ms***’s account for her balanceT-Mobile will follow up on September 30, to remove any final bill charges for monthly servicesIn addition, T-Mobile sent Ms [redacted] a prepaid refund card in the amount of $to her address on the correspondence for her remaining depositPlease allow seven to ten business days for mailingMs [redacted] accepted this as a resolutionAs of September 28, 2016, Ms***’s account remains canceled with a zero balanceT-Mobile regrets any inconvenience to Ms [redacted] regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCLigia M [redacted] Executive Response

April 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] * [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 5, 2017, regarding the above-referenced accountT-Mobile is pleased to advise that we have contacted Mr [redacted] and resolved the matter to his satisfaction T-Mobile regrets any concerns Mr [redacted] experienced regarding his participation in T-Mobile’s Carrier Freedom promotional offerPlease be advised that there are several eligibility requirements for both the early termination fee reimbursement and the equipment installment reimbursementRecords confirm that Mr [redacted] did not transfer his mobile number to T-Mobile from his previous service providerAs such, he did not meet the eligibility requirements for the above-referenced offer Nevertheless, in an effort to amicably resolve the matter and upon speaking to Mr [redacted] , on April 11, 2017, T-Mobile agreed to offer a 30-day period in which Mr [redacted] may send his device traand a copy of his final itemized billing statement from his previous service provider, which clearly reflects his qualifying cancellation fees, to me at the following: T-Mobile USA, Inc Attn: [redacted] c/o Executive Response Menaul BlvdNE Albuquerque, NM Upon receipt of Mr [redacted] ’s equipment, in an acceptable condition, T-Mobile agrees to submit for a prepaid debit card to be sent to Mr [redacted] in the amount of his qualifying cancellation expensesT-Mobile recommends that Mr [redacted] request a return tracking number when shipping the equipment back to T-Mobile, and that he retain a copy of the return tracking number for his records, as we are not responsible for equipment being returned back to usPlease be advised that if our final examination of the handsets indicates that they have sustained either physical or liquid damage that would void the Limited Warranty, the handsets will be returned to Mr [redacted] and this offer will be considered null and voidIt is important to note, Mr [redacted] must have the equipment post marked for return no later than days from the date of this letter in order to take advantage of this offer Pursuant to conversation, Mr [redacted] confirmed the matter is resolved and he has no further concernsT-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC [redacted] Executive Response

October 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 29, 2015, regarding the above-referenced accountT-Mobile regrets any inconvenience Ms [redacted] experienced upon activating T-Mobile serviceWe further regret the inadvertent billing of international long distance callsT-Mobile records confirm the return of two handsets on August 18, 2015, one handset on August 19, and one handset on August 20, 2015, at the T-Mobile National Return CenterIn an effort to resolve this matter amicably, T-Mobile has credited the canceled account to reflect a zero balance due to very limited usage with the four lines of serviceT-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Ms [redacted] credit report to reflect the changeT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INCPancho Q [redacted] Executive Response

June 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 9, 2016, regarding the above-referenced accountT-Mobile records confirm that the above account is a business account for [redacted] and that Mr [redacted] is listed as the authorized contact for the accountT-Mobile is pleased to inform you that we spoke with Mr [redacted] and he confirmed that his concerns have been resolved to his satisfactionT-Mobile records confirm that on June 3, 2016, Mr [redacted] visited a T-Mobile retail store and activated mobile number ending in on his above accountAt the time of activation Mr [redacted] purchased a new Samsung Jdevice and elected to finance the equipment through the Equipment Installment Plan (“EIP”) wherein he paid a down payment of $and agreed to pay for the remaining cost of the phone totaling $in monthly installments of $Further records confirm that on June 4, 2016, Mr [redacted] transferred his above number to another carrier, cancelling his T-Mobile accountMr [redacted] returned the Samsung Jback to the retail store on the same dateIt is important to note that T-Mobile charges a restocking fee for equipment which has been purchased and returned at a T-Mobile retail storeThe restocking fee for the Samsung Jis $Therefore, since Mr [redacted] had already remitted payment in the amount of $38.20, he should have been charged an additional $to bring his total amount paid to $50.00, which is the cost of the restocking feeHowever, as Mr [redacted] states in his correspondence, he was required to pay an additional $Although we are unable to conclusively determine why Mr [redacted] was charged a total of $for the restocking fee, we will continue to investigate with our retail store to determine the root cause so that this situation can be avoided in the futureIn an effort to amicably resolve this issue we have mailed Mr [redacted] a prepaid debit card to refund him for the additional payment of $Mr [redacted] can expect to receive the refund card within to daysMr [redacted] ’s account remains closed with a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCBrian W [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI still maintain I did NOT receive the request to confirm my employment last July - however I'm pleased with the resolution of this case Sincerely, [redacted]

June 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] * [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 25, 2017, regarding the above-referenced account T-Mobile’s goal is to provide exceptional service for all of our customersWe regret any concerns Ms [redacted] experienced regarding T-Mobile’s Carrier Freedom offeringWith Carrier Freedom, consumers can get reimbursed for their current carrier's early termination fees (“ETF”) and accelerated equipment installment plan (“EIP”) balances up to $per device as a combination of tracredits and a prepaid debit card when they switch to T-Mobile and trade in their devicesNaturally, several requirements must be met in order to be approved for this offerIt is important to clarify that any monthly access charges owed to a former carrier are not reimbursed under Carrier Freedom or any existing T-Mobile promotion T-Mobile records confirm that on October 14, 2016, the above referenced account was activatedAt the time of activation, Ms [redacted] took advantage of our Equipment Installment Plan (“EIP”) program with the purchase of two iPhone gigabytes (“GB”) devices, one iPhone 128GB handset, two iPhone CD Waterfall accessories and one iPhone OB Defender accessoryAt the time, Ms [redacted] had a down payment of $and agreed to a series of monthly installments of $It is important to note that two iPhone devices and one iPhone Plus handset were traded in to T-Mobile for a total travalue of $which was used towards the required down payment mentioned above Following, on October 17, 2016, Ms [redacted] again took advantage of an additional EIP with the purchase of one Samsung Galaxy ShandsetAt the time of this purchase, Ms [redacted] also purchased a Samsung Galaxy STEvolution Wallet accessory and had a total down payment plus the accessory cost of $and agreed to a series of monthly installments of $It is important to note that at the time of the purchase, a Samsung Galaxy S32GB handset was tradto T-Mobile for a total travalue of $which was used towards the remitted payment mentioned above It is important to note that the traof a device is a final transactionPursuant to the agreement signed at the time of the trade-in, Ms [redacted] agreed to and accepted terms which included statements such as “You are giving up full ownership rights to the Handset”, “the sale of Your Handset is final, non-refundable and non-returnable (unless otherwise required by law)”, and finally, “By surrendering Your Handset, You are accepting the Offer Price and have read and agreed to the T-Mobile Device Recovery Program Terms and Conditions”This information applies even when cancellation of service is requested and processed within the purchased handset’s return periodT-Mobile retail stores and our dealer locations do not retain tradhandsets; they are sent daily to CWork Solutions, LP, the third-party company that facilitates our traprogramAs such, although T-Mobile regrets any inconvenience to Ms [redacted] , we are unable to return her devices as they are no longer in the possession of T-Mobile T-Mobile reviewed Ms [redacted] ’s Carrier Freedom submission dated November 26, 2016, and determined it was approved and mailed on December 13, Based on the above, T-Mobile has reimbursed a total of $578.00, therefore properly fulfilling Carrier FreedomIt is T-Mobile’s position that no further monetary compensation is warranted regarding this matter It is important to mention that we have no record of Ms [redacted] contacting our Technical Care Team with concerns regarding her handset or serviceIt is important that if customers experience any difficulties with the service or equipment, that they provide Customer Care details of the problem, including the date and time and the area(s) in which it occurred, including the major cross streetsPlease note that this information is critical to our ability to evaluate and troubleshoot service and equipment issuesOnce aware of the situation, T-Mobile can attempt to resolve the issue through network or equipment adjustmentsShould Ms [redacted] continue to have coverage concerns she may contact Customer Care directly at 1-800-937- Although we do not wish to lose Ms [redacted] as a customer, T-Mobile is willing to allow her to return her devices if she decides to cancel her T-Mobile serviceIn exchange, T-Mobile will credit any remaining EIP balance obligations, provided that Ms [redacted] returns the following two iPhone 32GB devices, the iPhone 128GB, both iPhone CM Waterfall accessories, the iPhone OB Defender accessory, the Samsung Galaxy S7, the iPhone TEvolution glass accessory, and both iPhone Juice Pack Air accessories to T-Mobile in like-new condition free from any physical or liquid damage Should Ms [redacted] accept this offer, she may return the devices and accessories directly to my attention within days of the date of this letter to the following address: Executive Response Team Attention: Aika A [redacted] Menaul BlvdNE Albuquerque, NM T-Mobile recommends that Ms [redacted] use a traceable carrier and request a tracking number, as T-Mobile is not responsible for the return shipping of the devices and accessoriesIn addition, we request that she includes the batteries, chargers and her T-Mobile account information with her return to ensure proper creditWe also ask that she disable the “Find my iPhone” application as T-Mobile cannot disable this application and all iPhones will be returned to her if the application is enabledT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Aika A [redacted] Executive Response

April 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] * [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of a letter dated April 11, 2017, from Mr [redacted] regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is Ms [redacted] , and that she has designated Mr [redacted] as an authorized user of the account T-Mobile is sorry to hear of Mr***’s concerns with his monthly estimated chargesPlease be assured that we make every effort to provide complete and accurate information to our customersWe apologize if Mr [redacted] feels that this was not his experience In reviewing Mr***’s concerns and the account, our records confirm that his concerns are with our T-Mobile ONE 4th line free promotionFrom September 8, 2016, through December 6, 2016, T-Mobile offered the 4th line for free with T-Mobile ONEUpon review of the account, T-Mobile records confirm that the account is subscribed to T-Mobile ONE and successfully receiving the monthly promotional bill credit for the 4th line of serviceIn addition, our records confirm that the account is enrolled in AutoPayAutoPay is an optional feature that provides our customers with a $monthly discount per line when enrolledCustomer can subscribe and/or unsubscribed at any time but with the understanding that the $per line will be removed once unsubscribed T-Mobile has reviewed the account and confirmed as mentioned above, that the account is subscribed to T-Mobile ONE and currently receiving a $AutoPay discount per line of serviceBased on this information and considering that the account has four active voice lines, Mr [redacted] should expect his monthly bill to be $for his monthly service charges, including a $per month JUMP! feature under his mobile number ending in [redacted] and a $per month Premium Handset Protection (“PHP”) feature under his mobile number ending in before applicable taxes and feesIt is important to note that Ms [redacted] is financing equipment and accessories with our Equipment Installment Plan (“EI”) program and is currently making monthly payments totaling $ As such; Mr [redacted] should expect his monthly bill to be roughly $to $per month In regards to Mr***’s concerns with their billing statement dated March 15, 2017, it is important to note that the billing statement reflected a total of $in international charges which he confirmed when we spoke with him on April 13, It is T-Mobile’s position that the account has been billed in accordance to the selected rate plan and features Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Maggie R [redacted] Executive Response

May 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 7, 2016, regarding the above-referenced accountT-Mobile is pleased to advise that Mr***’s concerns have been resolved to his satisfactionT-Mobile records indicate that on February 15, 2016, Mr [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 6s 16GB handset in Gray and an Apple iPhone 6s 16GB handset in rose goldEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsBased on his personal credit history at the time of Mr***’s purchase, he was not required to make a down payment; however, he agreed to pay $87.75, which is for the taxes on the full retail price of both devicesMr [redacted] then agreed to a series of monthly installments in the amount of $for the Gray and $for the rose goldT-Mobile records confirm that on February 15, 2016, the EIP for the Apple iPhone 6s 16GB in rose gold is reflecting as returned however, due to an inadvertent error the EIP for the Apple iPhone 6s 16GB handset in gray remained activeIn an effort to amicably resolve Mr***’s concerns on May 12, 2016, T-Mobile absolved him of any charges associated with the EIP for the Apple iPhone 6s 16GB handset in grayAdditionally, a one-time credit in the amount of $was issued to Mr***’s account for the taxes charged to his debit card for the in store purchase, resulting in a reduced balance of $which was due on May 11, Please be advised that on May 12, 2016, a payment in the amount of $was remitted to Mr***’s account absolving the remaining balanceAt this time Mr***’s account remains active with a zero balancePlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our retail location and Customer CareT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCShannon R [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because: I am rejecting because I don’t think it is fair that y’all charged my account I will just go my lawyer and also contact the FTC Sincerely, [redacted]

August 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated regarding the August 3, 2017, above-referenced accountPlease be advised that T-Mobile has successfully resolved Mr [redacted] ’s concern to his satisfaction T-Mobile regrets any concern Mr [redacted] may have experienced regarding his accountT-Mobile records confirm that on April 17, 2017, Mr [redacted] contacted Customer Care regarding his nonworking Samsung Galaxy OnPlease be advised that as a onetime courtesy, T-Mobile offered Mr [redacted] a $discount off the price of a new handsetMr [redacted] purchased a Samsung Galaxy SPlus on T-Mobile’s Equipment Installment Plan (“EIP”) option in which he agreed to a down payment of $plus applicable tax off the retail price ($850.00) and monthly equal installment of $for the remaining balancePlease note that as a courtesy, T-Mobile billed the down payment of $and applicable sales tax of $59.81, for a total of $189.81, to the account, which appeared on the billing statement dated May 15, On May 15, 2017, a bill generated reflecting a zero past due balance and new charges of $which included the $for the down payment and applicable sales tax for the Samsung Galaxy SPlusOn May 27, 2017, T-Mobile applied a credit in the amount of $towards the handset and applicable tax; however, due to an inadvertent error a credit for the remaining credit amount was not appliedAs such, after Mr [redacted] ’s payment of $on May 30, 2017, and an additional $credit for his data plans, a balance of $remained which caused a revolving past due balance On June 15, 2017, a bill generated reflecting a past due balance of $and new charges of $for a total balance due of $by July 7, Please be advised that on June 27, 2017, T-Mobile applied the remaining credit due in the amount of $to provide a total discount of $off the price of the new phone covering the down payment and applicable sales tax for the discount offer made, reducing Mr [redacted] ’s balance to $after an additional $credit for his two data plansPlease note that on July 11, 2017, Mr [redacted] submitted a payment in the amount of $bringing his account current Please be advised that on July 15, 2017, a bill generated reflecting a zero past due balance and new charges in the amount of $due by August 7, 2017, for billed monthly recurring charges plus applicable taxes and feesIt is important to note that from July 18, 2017, through August 7, 2017, T-Mobile applied credits totaling $to waive one month of service for Mr [redacted] This was done in addition to the $discount Please note that from May 12, 2017, through May 24, 2017, T-Mobile offered its Un-carrier Samsung Galaxy SBOGO offer which offered new and existing customers subscribed to the T-Mobile ONE rate plan a free Samsung Galaxy Sor SPlus (up to $750.00) free with the purchase of one on EIP and adding a new line of service for the second device after rebateRegrettably, Mr [redacted] ’s first device was purchased prior to the offerAdditionally, Mr [redacted] is not subscribed to the T-Mobile ONE rate plan and did not activate a new mobile line of serviceAs such, Mr [redacted] is not eligible for the offer Please be assured that T-Mobile strives to provide world-class Un-carrier experience to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr [redacted] ’s recent contact with our Customer Care team Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Oscar T [redacted] Executive Response

April 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 26, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] ***, and that she has designated [redacted] as an authorized user of the account T-Mobile regrets any concerns to Mr [redacted] with regards to our Tablet on us offerT-Mobile records indicate that on February 18, 2017, Mr [redacted] took advantage of the Tablet on us offerMr [redacted] upgraded to a Samsung Galaxy Tablet under an Equipment Installment Plan (“EIP”) and added a T-Mobile One Tablet line on his account which included unlimited data at a monthly cost of $It is important to note that with the above offer, Mr***’s tablet was to be free after monthly billing credits as long as he maintained his tablet line of service at the monthly cost of $ In an effort to amicably resolve this matter, T-Mobile cancelled the Tablet line of service and closed the remaining cost of his Samsung Galaxy Tablet EIP in the amount of $Mr [redacted] agreed to this offer as a resolution to his concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Cesar R [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you so much for your help!Sincerely, [redacted]

I am emailing you because my problem was resolved with T-Moblie I got my refund back in a quick process.Thank you

Complaint: [redacted] I am rejecting this response because:MrG [redacted] ’ reply had several mistakesAs MrG [redacted] stated, two free lines were added to my accountThe original free lines which were added to my account were voice line ending in [redacted] and data line ending in ***As stated in my original complaint, that same weekend, I decided that I requested the Loyalty department to add a second voice line inead of the data lineI was told that because the promotion had already been set up, cancelling the data line would void the entire promotionThe Loyalty department representative informed me that she would change the data line to an "On Demand" line and that I would not be charged and requested that I return the tablet upon receiptShe also went ahead and added the second voice line and phone (line ending in but was then the number was changed to line ending in ***)Despite being promised that the credits would take 1-billing cycles, across billing cycles now, I have been charged $and $on line [redacted] for plan and equipment charges, respectivelyI have been charged $of plan charges on line 9853/***I have been charged $and $on line [redacted] for plan and equipment charges, respectivelyI have attached a spreadsheet detailing the chargesThe only “Friends & Family” credits I see on my account are for $and $on 12/14/and 1/27/17, respectivelyI am still owed back credits and MrG [redacted] stated in his reply that “in our review of Mr***’s account we have found that his eligible lines are receiving the applicable bill credits”, on my latest bililng cycle ending 4/10, I was still being charged for these linesI have called MrG [redacted] over times over weeks and have left voicemails and have yet to receive a replySincerely, [redacted] ***

Revdex.com: Hi, I would like to cancel the complaint about [redacted] There was some confusion and it was all resolved nowLet me know if you need anything elseThanks