T-Mobile USA

September 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 16, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience Ms [redacted] may have experiencedOn April 8, 2014, Ms [redacted] provided reverification of her employment with a participant of our Advantage ProgramT-Mobile offered corporate discounts to individuals who were active employee’s at large businesses that were included in our corporate agreement listThis Discount Program was referred to as a The T-Mobile Advantage ProgramThis now grandfathered program allowed individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collectiveCustomers were required to recertify their employment on an annual basis to maintain their monthly discountAs of April 1, 2014, the Advantage Program changed and the current Advantage Program removed the monthly discount and offered new customers a $Reward Card for each new device or tablet that was purchasedUpon review, Ms [redacted] ’s account would no longer receive the monthly discountT-Mobile records indicate on October 18, 2015, Ms [redacted] activated a mobile internet line ending [redacted] on the Match Your Data up to 5GB rate plan for $monthlyAt this time, Ms [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy Tab A tablet for $down and $per month for monthsAt the time of Ms [redacted] ’s purchases, T-Mobile was offering a promotion that would allow participating customers to receive a Samsung Galaxy Tab A tablet at no cost as the account would receive monthly account credits in the amount of $The requirements of this promotion were to activate a mobile internet line with 1GB of internet or higher, purchase a Samsung Galaxy Tab A tablet on EIP, and purchase a qualifying Samsung handset on EIP or JODAs Ms [redacted] also took advantage of T-Mobile’s JUMP! On Demand (“JOD”) lease option for the Samsung Galaxy S handset for mobile number ending ***, she met all requirements of the promotionPlease note that T-Mobile provides a return period to all customers allowing them to use the service and equipment to see if it meets their needsIf Ms [redacted] found that the equipment was not acceptable, she could have cancelled service within this period and have only been responsible for the service charges, fees and taxes incurred through the date of cancellationMs [redacted] would also have been able to return her device for a refund, less any restocking feeIf the account is canceled, any remaining Equipment Installment Plan charges will be accelerated and become due in full with the final billing statementAfter speaking to Ms [redacted] on September 19, 2016, Ms [redacted] requested the mobile internet line ending [redacted] be cancelledAs a courtesy, T-Mobile offered to allow her to return her Samsung Galaxy Tab A tablet and have the remaining tablet balance removed from her accountAn email has been sent to Ms [redacted] with the return instructionsPlease note that in order to take advantage of this offer, Ms [redacted] must have the equipment post marked for return no later than October 23, As an additional courtesy, T-Mobile applied credits totaling $for the eleven months of the Match Your Data up to 5GB rate plan charges Ms [redacted] had paid for the mobile internet line ending ***Ms [redacted] accepted this offerAs of the date of this letter, Ms [redacted] ’s account reflects a credit balance of $T-Mobile regrets any inconvenience Ms [redacted] may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCRonnie A [redacted] Executive Response

October 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 2, 2016, regarding the above-referenced accountOn October 4, 2016, T-Mobile spoke with [redacted] , who was added as an authorized user on September 14, T-Mobile makes every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr [redacted] ’s recent contact with our Customer CareFrom September 15, through September 25, 2016, new and existing postpaid customers on the T-Mobile ONE rate plan could get a new ‘iPhone On Us’ (or an iPhone Plus for $120.00) with the traof an eligible iPhone and activation on a 24-month Equipment Installment Plan (“EIP”)Mr [redacted] confirmed that the iPhone 32GB handset upgrade order was placed on September 15, 2016, following the addition of himself as an authorized user on the accountT-Mobile confirms that iPhone On Us credit for an Apple 5S handset would be $Mr [redacted] confirms that he did not accept the T-Mobile One rate plan change required for the iPhone On Us offerIn an effort to resolve this matter amicably, T-Mobile applied a payment of $400.00, to Mr [redacted] ’s EIP balance of $The payment will reduce the number of installments due and not decrease the monthly installment amount of $There was also an account credit of $applied for the estimated travalue of the Apple iPhone 5S handsetThe account currently reflects a zero balanceT-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCPancho Q [redacted] Executive Response

Revdex.com: Thank you for your assistanceTmobile has now agreed to do what I asked to be done in the first placeI want to note, for the record, that I have not received a refund card for $I will be expecting that soon.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

September 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 11, 2015, regarding the above-referenced accountT-Mobile regrets any inconvenience to Mr [redacted] regarding the duplicate payment allegation brought to our attention in the amount of $We further regret any inconvenience Mr [redacted] may have experienced when discussing his account concerns with our Customer CareWe pride ourselves on providing world-class customer service and we apologize if that was not Mr [redacted] experienceOur records confirm that on September 24, 2014, Mr [redacted] activated the above-referenced account at a T-Mobile retail locationIn addition, on September 24, 2014, Mr [redacted] completed the purchase of one (1) iPhone 16GB of memory handset and one (1) T-Mobile SIM Starter KitAt this time, Mr [redacted] elected to trahis iPhone 16GB of memory [redacted] branded deviceMr [redacted] received a tracredit of $for the [redacted] handset which was applied towards the cost of his new T-Mobile handsetMr [redacted] remitted a one-time payment of $for the remaining cost of the handset and T-Mobile SIM Started Kit via MasterCard ending in ***It is important to mention that the payment mentioned above was returned unpaid to T-Mobile due to insufficient funds; therefore, the one-time charge of was posted to Mr [redacted] billing statement dated October 25, T-Mobile records reflect that Mr [redacted] billing statement dated October 25, 2014, had a balance of $which included $for the remaining cost of the handset and T-Mobile SIM Started Kit, monthly recurring charges, applicable taxes and fees billed from September 29, to October 24, and a $one-time charge for insufficient fundsT-Mobile completed a thorough investigation regarding the payment of $490.02, and we were unable to validate Mr [redacted] allegations of a duplicate paymentOur records confirm that on November 6, 2014, only one payment of $for the balance reflected on Mr [redacted] billing statement mentioned above was successfully remitted to T-MobilePlease note that on December 21, 2014, Mr [redacted] canceled his account when he ported his mobile number to another service providerCurrently, Mr [redacted] account remains cancelled with a zero balanceNevertheless, we request that Mr [redacted] provide T-Mobile unaltered copies of his credit card statement ending in reflecting transactions dated from September 23, to September 17, These copies may be sent to one of the following: T-Mobile USA, IncAttn: Aida A [redacted] Albuquerque, NM or via Facsimile [redacted] Upon receipt of the requested documents, we will review them and advise Mr [redacted] of our findingsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INCAida A [redacted] Executive Response

April 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of a letter dated March 24, 2017, from Mr [redacted] regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] , and that Mr [redacted] has been designated as an authorized user of the accountWe are glad to report to your office that upon speaking with Mr [redacted] he confirmed that his concerns have been resolved to his satisfaction T-Mobile regrets any concerns that Mr [redacted] has experienced with his recent billing statementPlease be assured that we make every effort to provide complete and accurate information to our customersWe apologized if Mr [redacted] feels that this was not his experience when visiting his local T-Mobile retail store to discuss his rate plan featuresT-Mobile records confirm that the account is subscribed to T-Mobile’s Simple Choice Family Unlimited Talk, Text and with 10GB of data per line rate planIt is very important to note this account is not subscribed to any Stateside International Calling feature Please be advised that all T-Mobile customers have the ability to make international calls from their handsets unless the free international call blocking feature is enabledCustomers who are subscribed to an eligible rate plan and who plan to make international long distance calls from the United States may choose to add one of a couple different international call features to their account in an effort to reduce the rates chargedT-Mobile records confirm that the mobile number Mr [redacted] has concerns with is mobile number ending in 8147, which was activated on February 10, Please note that we have no record of Mr [redacted] requesting to add the international blocking feature or an international long distance feature to any of his mobile numbersAs a result, he was able to place international calls through his handset In reviewing the records for the above account T-Mobile records confirm that Mr [redacted] incurred international long distance charges for calls initiated directly from his T-Mobile handsetIf an international phone number is entered and the send key is pressed, the handset will place an international call over the T-Mobile network Further review confirms that on the billing statement dated March 9, 2017, Mr [redacted] mobile number ending in reflected international charges totaling $including taxes for calls made to UzbekistanMrUzbekistan used a total of minutes at a rate of $per minute T-Mobile is committed to prevent our customers from experiencing an unexpected increase in their monthly billFurther review of Mr [redacted] account confirms that T-Mobile sent a total of five SMS bill shock notifications to his mobile numbers ending in making him aware of the international charges incurredIt is T-Mobile’s position that Mr [redacted] was billed in accordance with the international long distance rate and calls placed via our network Nevertheless, as a courtesy to Mr [redacted] and in an effort to amicably resolve this matter, on March 22, 2017, T-Mobile issued a one-time bill credit in the amount of $updating his account balance to $which our records confirm he remitted payment in full on April 1, In addition, T-Mobile placed international call blocking under Mr [redacted] mobile number ending in as well as all the active mobile numbers on the accountPlease note that this feature will block outbound international calls with T-Mobile except for the following situations: - Dialing internationally while customers are roaming domestically on other service partners' networks; - Sending international text messages to international mobile numbers; - Receiving calls from international callers; and - Calls to Canada and/or the U.SVirgin Islands (StThomas, StJohn, StCroix, and Water Island) T-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Maggie R [redacted] Executive Response

June 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 9, 2016, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Ms [redacted] ’s satisfactionT-Mobile regrets Ms [redacted] ’s concern regarding her JUMP! On Demand (“JOD”) promotional credits not being applied to her account and we appreciate the opportunity to address her concernsPlease note that the JOD Amped Apple iPhone promotion, offered a $per month bill credit toward the $JOD lease payment for the month term of the leaseIt is also important to note that the promotion required a smartphone trafor eligibilityMs [redacted] confirms that she did not traany handsets when she purchased her two Apple iPhone handsets with JOD thus making her ineligible for the $per month bill creditNevertheless, T-Mobile has manually applied account credits totaling $toward the first lease payments for the handsetsIn an effort to resolve this matter amicably, T-Mobile has agreed to apply a $manual account credit on the June 22, 2016, through the January 22, billing statements toward the remaining lease paymentsMs [redacted] ’s monthly recurring charges, JOD lease payments and applicable taxes are estimated to total $each billing cycleThe account currently has a credit balance of -$T-Mobile regrets any inconvenience to Ms [redacted] and we appreciate her businessBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCPancho Q [redacted] Executive Response

August 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 18, 2017, regarding the above-referenced account T-Mobile regrets any inconvenience that this matter may have caused Mr [redacted] and appreciates the opportunity to respond to his concerns Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact We also make every effort to provide complete and accurate information to our customers We apologize if any T-Mobile employee failed in any way to display that during Mr [redacted] ’ recent contact with our Customer Care Please be advised that T-Mobile is always working to improve its coverage, and we regret any service issues that Mr [redacted] may have experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areas There are several factors and conditions that may interfere with actual service, quality, and availability Upon reviewing the address listed on the account, T-Mobile found that Mr [redacted] ’ area is served by our network with the following spectrums: LTE MHz as well asMHz for 4G servicesMr [redacted] ’ area is also served by our 2G technologyAdditionally, T-Mobile confirmed that Mr [redacted] is utilizing an Apple iPhone Plus handset and a Samsung Galaxy Shandset in association with the mobile numbers on his account, which are able to access all of the above referenced spectrumsIt is T-Mobile’s position that Mr [redacted] is receiving the expected coverage for his areaShould Mr [redacted] continue to experience issues with coverage, T-Mobile recommends that he contact our Customer Care to evaluate and troubleshoot service and coverage issues T-Mobile regrets any inconvenience Mr [redacted] has experienced Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 844-213-ext [redacted] Very truly yours, T-MOBILE USA, INC Melyssa G [redacted] Executive Response

August 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 6, 2017, regarding the above-referenced account T-Mobile regrets any concerns Mr [redacted] has experienced in regards to a refund for his handset orderPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact We also make every effort to provide complete and accurate information to our customers We apologize if any T-Mobile employee failed in any way to display that during an of Mr [redacted] ’s contacts with Customer Care Please be advised that on April 30, 2017, T-Mobile records indicate that Mr [redacted] placed an order for an Apple iPhone 128GB handset on www.MyT-Mobile.com and opted to utilize T-Mobile’s Equipment Installment Plan (“EIP”) for the purchaseEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installments It is important to note that if a customer who has an active EIP cancels service, the full remaining balance is due on the final bill T-Mobile records indicate that at the time of purchase, Mr [redacted] was required to remit a down payment of $plus tax for a total of $198.60, and he agreed to monthly installments of $per month On the same date that Mr [redacted] placed the order for his Apple iPhone 128GB handset, T-Mobile records indicate that he contacted Customer Care to request cancellation of his order; however, as the handset had already been processed for shipping, T-Mobile advised Mr [redacted] that he could return or refuse the package upon its arrival T-Mobile records indicate that on May 6, 2017, Mr [redacted] ported out his mobile number ending in [redacted] to another service provider, effectively cancelling his service with T-Mobile As the Apple iPhone 128GB handset had yet to be returned to T-Mobile, the EIP balance of $was billed out on the statement dated May 27, On June 17, 2017, T-Mobile records indicate that Mr [redacted] remitted payment for his final billing statement On June 12, 2017, T-Mobile received notification from Mr [redacted] ’s financial institution that the down payment of $was disputed and returned unpaid T-Mobile records indicate that on June 19, 2017, the Apple iPhone 128GB handset return had been received and fully processed by T-MobileOn August 8, 2017, T-Mobile records indicate that Mr [redacted] contacted Customer Care and a refund in the amount of $was issued to the bank account provided by Mr [redacted] Upon contacting Mr [redacted] on August 9, 2017, he confirmed that his concerns have been fully addressed and that he has received his refund T-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Anthony M [redacted] Executive Response

May 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 2, 2017, regarding the above-referenced account T-Mobile regrets any inconvenience experienced by Mr [redacted] in his efforts to process a Mobile Device Unlock (MDU)MDUs are available to customers who meet our eligibility requirementsA review of Mr [redacted] ’ account confirms that on July 15, 2016, we received a request for a MDU for the device used on mobile number ending in However, due to an inadvertent error, T-Mobile did not approve the unlock request as we were unable to verify usage of Mr [redacted] ’ Apple iPhone Please note that Mr [redacted] ’ closed T-Mobile account is eligible to receive a MDU for his deviceT-Mobile will be happy to assist Mr [redacted] with unlocking his Apple iPhoneHowever, T-Mobile will need Mr [redacted] to contact our office to confirm the International Mobile Equipment Identifier (“IMEI”) number for his Apple iPhone deviceMr [redacted] may contact me directly at the number listed belowT-Mobile regrets any inconvenience Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Martin G [redacted] Executive Response

August 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] ** [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 1, 2017, regarding the above-referenced account Please be advised that T-Mobile records indicate the account holder of record is [redacted] ***, and that Mr [redacted] is designated as an authorized user of the account We are pleased to inform you that T-Mobile contacted Mr [redacted] and resolved his concerns to his satisfaction T-Mobile regrets any inconvenience to Mr [redacted] regarding our handset promotions and we appreciate the opportunity to address his concerns As Mr [redacted] is aware, the new QSamsung GSBOGO offer stipulates that starting July 28, for a limited time, eligible postpaid customers who purchase a qualifying Samsung Galaxy Shandset or Samsung Galaxy SPlus handset on our Equipment Installment Plan (“EIP”) program and activate at least one new line on our T-Mobile ONE or Simple Choice Unlimited rate plan with unlimited high speed data can get a Samsung Galaxy Shandset or Samsung Galaxy SPlus handset for free after rebate Please note, the maximum value of the rebate is the full retail price ($800.00) of the Samsung Galaxy SPlus handset Our records confirm, on June 27, 2017, Mr [redacted] purchased two Samsung Galaxy Shandsets and activated two lines of service which consisted of one voice line and one Mobile Internet line However, in order to be eligible, Mr [redacted] was required to have both new lines of service as voice lines and as such he was not approved for the offer We regret any inconvenience to Mr [redacted] regarding the requirements for the afore-mentioned offer Regarding Mr***’s concerns with our corporate discount program, for a business account such as his, Mr [redacted] is eligible for our Corporate Discount Program which would provide him with a 15% discount off his monthly recurring charges if qualified Further review confirms, on May 26, 2017, Mr***’s submission for the discount was declined as the proof of employment documentation required was invalid We regret any inconvenience to Mr [redacted] regarding this matter Nonetheless, in an effort to amicably resolve Mr***’s concerns, on August 8, 2017, T-Mobile credited the EIP associated with the Samsung Galaxy Shandset associated with the line of service ending in [redacted] in lieu of a rebate Furthermore, T-Mobile requested Mr [redacted] submits his proof of employment documents to enroll his account in our Corporate Discount Program Pending approval, Mr***l would receive his discount within one to two billing cycles Mr [redacted] accepted our offers as resolution to his concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Sal O [redacted] Executive Response

May 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 4, 2017, regarding the above-referenced account We regret to hear of Ms***’s continued concerns regarding her accountWith respect to Ms***’s concerns regarding variance in her monthly billing statements, upon review of her last three billing statements we were able to determine that Ms***’s promotional bill credits for the Friend and Family Lines On Us offer and the November Samsung offer are being applied; however, as indicated in our letter to your office this can be completed at anytime during the month In regards to Ms***'s concerns regarding the additional lines of serviceMs [redacted] will continue to remain responsible for any taxes assessed for the promotional offer of Lines on UsAdditionally, T-Mobile found varying charges on Ms***’s billing statements for Google Play services which were purchased via the application on Ms***’s device From November 24, 2016, through November 27, 2016, T-Mobile was running a promotion where customers that purchased a LGVhandset using our Equipment Installment Plan (“EIP”) offering, trada qualifying handset, and were actively subscribed to an unlimited data plan or selected our T-Mobile ONE offering were eligible to receive the LGVat a discounted cost after tracredit and 24-monthly promotional creditsT-Mobile records confirm that Ms [redacted] is currently enrolled in the promotional offer and will continue to receive monthly credits while maintaining account eligibility As previously stated, Ms***’s agreed to EIP and after further research we were also able to determine that the devices are being charged accurately Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Mercedes V [redacted] Executive Response

August 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: [redacted] [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 29, 2017, regarding the above-referenced account T-Mobile regrets any inconvenience Ms [redacted] encountered regarding the recent payment dispute on her accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact We also make every effort to provide complete and accurate information to our customers We apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s recent contact with our Executive Response Team T-Mobile records confirm that on March 11, 2017, Ms [redacted] remitted a payment in the amount of $via a credit card towards her accountAdditionally, Ms [redacted] also remitted a payment on June 9, 2017, in the amount of $ Please be advised that the Federal Trade Commission (“FTC”) has a process in place for consumers who are disputing bank transactionsThe bank or credit card account holder must dispute the unauthorized payment(s) through their financial institution directly Our records indicated that Ms [redacted] disputed the above mentioned payment with her financial institution and $of the payment was returned unpaid for the first payment and $was returned unpaid for the second payment to T-Mobile as also confirmed with the statement provided to our officeAccordingly, T-Mobile charged the $back to Ms [redacted] ’s T-Mobile account on June 12, 2017, and $on July 14, Pursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due datePlease note that on July 28, 2017, services to Ms [redacted] ’s account were suspended due to returned paymentT-Mobile has asked Ms [redacted] to email an unaltered bank statement that displays the disputed payments and a running balance prior to and following the paymentMs [redacted] may send an email to [redacted] @T-Mobile.comUpon receipt of that documentation T-Mobile will investigate Ms [redacted] ’s missing payment and will apprise her of our findingsT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCAbigail ***-R***Executive Response

March 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 16, 2016, regarding the above-referenced accountWe are pleased to report that we have successfully contacted Mr [redacted] and have resolved the matter to his satisfactionWe regret any inconvenience that Mr [redacted] may have experienced regarding his equipment exchangeOur records indicate that on February 18, 2016, a replacement device was requested for the non-working Samsung Galaxy Sassociated with Mr [redacted] mobile number ending in [redacted] via our Handset Exchange ProgramUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageHowever, if upon return of the non-working handset T-Mobile has determined that the handset is out-of-warranty, an exchange/repair fee, plus tax, will be charged to the accountRegrettably, upon receipt of Mr [redacted] non-working handset it was examined and was found to have sustained substantial physical damage, which is not covered under the warrantyAs such, Mr [redacted] was assessed an out-of-warranty fee in the amount of $as captured on the billing statement dated March 14, Please note that a warning of the possibility of an out-of-warranty fee was read to and agreed to by Mr [redacted] at the time of his exchangeThis information is in the material that accompanies the replacement handsetNevertheless, upon speaking with Mr [redacted] on March 21, 2016, as a means of amicable resolution, T-Mobile agreed to apply a courtesy credit of $to his account for the above mentioned out-of-warranty feeAs a result, Mr [redacted] account currently reflects an outstanding account balance of $This amount consists of a past due balance of $248.77, as well as current monthly access charges, monthly EIP charges of $as well as applicable taxes and fees for the billing period of March 14, to April 13, 2016, with a due date of April 6, In addition, an executive collection hold has been placed on the account until March 27, 2016, to allow Mr [redacted] additional time to satisfy the above mentioned past due balanceT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCEmilio S [redacted] Executive Response

December 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 22, regarding the above-referenced account T-Mobile regrets that Ms [redacted] has chosen another wireless service provider and that there are still concerns on the account T-Mobile records confirm that Ms [redacted] canceled her account on October 27, As shared in our previous correspondence, Ms [redacted] ’s billing cycle ran from the 24th of one month to the 23rd of the following month Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle Accordingly, Ms [redacted] was billed through November 23, As such, it remains T-Mobile’s position that the charges are valid and owed However, in an effort to amicably resolve the matter, on December 23, 2016, we have credited the final balance of $ The account remains closed with a zero balance As an additional gesture of goodwill, we have also refunded Ms [redacted] ’s payment received on November 14, 2016, for $ Ms [redacted] should allow one to three business days to receive her refund We regret any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC David T [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meT mobile left me voice mail and I tried to contact them several times but no one answered my call or even returned my callThis was the 2nd time that this has happen while doing business with T Mobileeach time, T Mobile was unable to resolve the issue on their own and I had to file the complaint with the Revdex.com.Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIf for any reason the collection activity is not removed within the day period, The Revdex.com and Tmobile will be contacted again.Sincerely, [redacted]

Dear Revdex.com, This complaint has been resolved and T-Mobile has refunded out account Thank you [redacted]

Hello, Please help me update and response to this complaintI was on a trip out of the country and just came back last night and it wouldn’t be fair for the business to show that I remain dissatisfied when I in fact am satisfied with the resolution and timely address to this issue by MrR [redacted] and T-Mobile Regards, [redacted]

November 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Prepaid NoXXX-XXX- [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 21, 2016, regarding the above-referenced prepaid numberT-Mobile regrets any concerns Ms [redacted] is experiencing with her handsetT-Mobile records reflect that Ms [redacted] purchased her ZTE Avid Plus handset on October 15, It should be noted that at the time of Ms [redacted] upgrade of the mobile number ending in 6499, T-Mobile provided a day return periodAdditionally provided with that purchase was a one-year limited warranty offered by T-Mobile on behalf of the handset manufacturer during which the handset may be approved for an exchange following the appropriate troubleshooting with Customer CareFor our pre-paid customers T-Mobile offers a post-exchange process which requires customers to return their non-working equipment to the Return Center and then, upon receipt and scanning of the non-working handset in the Return Center, that customer receives a replacement handset in the mailPlease note that it typically takes approximately seven days from the date the non-working handset is scanned into the Return Center for a replacement to be shippedIf the Return Center does not receive the equipment within days of Customer Care placing the order for a replacement, the order is cancelledWe make every effort to be professional and courteous to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] recent visit to our retail locationUpon speaking with Ms [redacted] on November 23, 2016, T-Mobile has offered to place an order for a post exchange for Ms [redacted] handsetMs [redacted] has indicated that she tried to return her device under the return period and was not allowedMs [redacted] indicated that she does not want the ZTE Avid PlusIn an effort to amicably resolve Ms [redacted] concern, as a one-time exception, T-Mobile has offered to send out a free Samsung Galaxy Note EdgePlease note that T-Mobile is not requiring Ms [redacted] to return her ZTE Avid Plus since the Samsung Galaxy Note Edge has been offered as a courtesyBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCJuan B [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because:I have also tried to get in contact with Mr S*I left him a message with my final concernI do not agree that this issue has been satisfiedSincerely, [redacted] ***