T-Mobile USA

Thanks I tried replying several time to you guys that I am satisfies with how the business handled this issue, but your Complaint Management portal is very unfriendly and I couldn't figure out how to reply

April 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] * [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 31, 2017, regarding the above-referenced account T-Mobile regrets that Mr [redacted] canceled his T-Mobile service and any inconvenience experienced by him regarding his account balance concerns T-Mobile has reviewed the account and confirmed that mobile numbers ending in [redacted] was transferred to another service provider on December 27, The arrangement to transfer the line of service was made directly with Mr***’s new wireless service provider and not with T-MobileIn fact, T-Mobile’s only involvement in this transaction was to cancel the line of service after Mr***’s new wireless service provider took control of itIn reviewing our records, T-Mobile first received a request to cancel the remaining lines of service on Mr***’s account on February 17, 2017, when Mr [redacted] contacted T-Mobile As Mr***’s mobile number ending in [redacted] remained active until February 17, 2017, he was assessed his monthly recurring chargesAs Mr [redacted] was subscribed to AutoPay feature, his balance was automatically withdrawn from his financial institution Furthermore T-Mobile records indicate on March 18, 2017, Mr***’s payment remitted on January 4, in the amount of $and his payment remitted on February 4, in the amount of $were both returned as unpaid However in an effort to amicably resolve this matter, T-Mobile has agreed to credit Mr***’s balance in fullAs such, T-Mobile has applied a credit in the amount of $Mr***’s account remains closed with a zero balance Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Martin G [redacted] Executive Response

June 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 4, 2017, regarding the above-referenced accountT-Mobile is pleased to report we have resolved this matter to Mr [redacted] ’s satisfaction T-Mobile regrets any concerns Mr [redacted] has experienced regarding his T-Mobile accountT-Mobile records confirm Mr [redacted] cancelled his services with T-Mobile by transferring his number to another provider on January 21, In addition, T-Mobile records indicate that the payment Mr [redacted] made to his account on February 28, 2017, in the amount of $was returned to T-Mobile as unpaid on March 14, The reason provided to T-Mobile by the financial institution was that the payment was unauthorized by the checking account holder Mr [redacted] was notified regarding his outstanding balance through late notices in an effort to collect the debt prior to the referral of the account to a third-party collection agencyOn May 7, 2017, after unsuccessful attempts to collect on the outstanding balance, Mr [redacted] ’s account was referred to a third-party collection agency, AmSher, with the outstanding balance of $557.88, which includes the returned payment and associated returned payment fee of $20.00, and a one-time collection fee of $ On June 6, 2017, T-Mobile received a payment received in the amount of $from AmSher, leaving Mr [redacted] ’s account balance with T-Mobile in the amount of $consisting of a returned payment fee of $20.00, and a collection fee in the amount of $ Upon speaking with Mr [redacted] , on June 7, 2017, T-Mobile advised Mr [redacted] although it is T-Mobile’s position that the outstanding balance is valid and owed, in an effort to amicably resolve the matter, T-Mobile issued a one-time account credit in the amount of $for the valid returned payment fee and collection feeAdditionally, Mr [redacted] ’s account will be removed from the outside collection agency and any negative reporting will be removedPlease note this can take up to days to reflect on Mr [redacted] ’s credit reportPursuant to our conversation, Mr [redacted] confirmed the matter is resolved and he has no further concernsT-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Adrianne F [redacted] Executive Response

August 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 25, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address his concerns within this letter In Mr***’s letter to your office he outlined concerns regarding the return of a Personal CellSpot RouterT-Mobile regrets any inconvenience this matter may have caused Mr***The Personal CellSpot Router unleashes the full power of Wi-Fi, allowing customers to call, text, surf anywhere in their home, including the attic and the basement with their capable deviceIt is like having a tower in one's house and is now available at no additional costOnly one CellSpot Router is available per account and it will only function in homes already wired with high speed internet service; however, it does not require that customers receive a minimum level of cell coverage within their homeThe CellSpot Router has innovative T-Mobile software installed that prioritizes calls made over as compared to other network traffic which ensures consistent and clear quality phone callsThis router is available for our customers to use as long as they remain a T-Mobile customer T-Mobile records confirm that on July 14, 2017, the CellSpot Router was received at our warehouseAs such the CellSpot Router has been removed from Mr***’s account Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC James H [redacted] Executive Response

August 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 11, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Ms [redacted] experienced regarding a charge for her additional line of serviceT-Mobile records indicate on January 24, 2014, Ms [redacted] activated her T-Mobile account with her line ending in [redacted] and subscribed to our Simple Choice Unlimited Talk and Text plan for $per month for one line of serviceOn January 31, 2015, Ms [redacted] activated a second line of service ending in [redacted] and the rate plan was changed to our Simple Choice Unlimited Talk, Text and Data promotional plan for $per month for the first two lines of service with each additional line of service being $per month plus applicable taxesOn June 20, 2016, Ms [redacted] activated a third line of service ending in [redacted] under the above-referenced promotional rate planAccordingly, Ms [redacted] account began to be billed an additional $per monthT-Mobile regrets any confusion around the rate plans monthly charges for three lines of serviceOn August 11, 2016, T-Mobile credited the account $on Ms [redacted] billing statement with the due date of August 22, Ms [redacted] account currently reflects a balance of $which is due by August 22, In a continued effort to resolve Ms [redacted] concerns an additional $credit plus tax will be issued toward her billing statement with the due date of September 22, A follow up will occur on the account when the billing statement has generatedMs [redacted] agreed to this offer as a resolution to her concernsGoing forward Ms [redacted] monthly access charges are expected to be $per month plus applicable taxesT-Mobile regrets any inconvenience this may have caused Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCCesar R [redacted] Executive Response

January 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] [redacted] T-Mobile Account Holder: [redacted] ***, [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 30, 2015, regarding the above-referenced account T-Mobile is pleased to report that we resolved this matter to Ms***’s satisfaction T-Mobile regrets that Ms [redacted] experienced any concerns with our service and receiving voice messages Ms***’s address of record is located in an excellent T-Mobile coverage area and our engineering team investigated Ms***’s concerns and confirmed that there are not any issues affecting the towers that she registers to while at this address Ms [redacted] indicated that the area that she is experiencing dropped calls, missed calls and missed voice mails occurs while she is located in a non-T-Mobile coverage area Please be advised that if a customer is in an area that T-Mobile does not provide sufficient service, the handset may not ring if a customer is receiving an incoming call as our network is unable to deliver the call due to the coverage area and the voice message notification will not be sent until the customer is in our service area again T-Mobile regrets any inconvenience that Ms [redacted] may have experienced Please be advised that T-Mobile does not guarantee coverage in all locations T-Mobile records show that Ms [redacted] participated in our Handset Upgrade Program on May 17, 2015, June 28, and again on October 1, with the purchase of two Apple iPhone Plus handsets on May 17, 2015, another Apple iPhone Plus handset on June 28, and an Apple iPhone 6S handset on October 1, T-Mobile records show that Ms [redacted] elected to pay for the handsets with our Equipment Installment Plan (“EIP”) On May 17, 2015, Ms [redacted] was not asked to make a down payment and she agreed to pay monthly installments in the amount of $per handset On June 28, 2015, Ms [redacted] was asked to make a down payment in the amount of $and she agreed to pay monthly installments in the amount of $per month Finally, on October 1, 2015, Ms [redacted] was asked to make a down payment in the amount of $and she agreed to pay monthly installments in the amount of $ As of the time of Ms***’s handset purchases, T-Mobile provided a 14-day return period which allowed her to use the equipment to see if it met her needs If the equipment, or our services, were not acceptable, the handsets could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable EIP entered into at the time of the original purchases T-Mobile records do not indicate that Ms [redacted] requested to return the handsets during the return periods As a gesture of goodwill and in an effort to amicably resolve this matter, T-Mobile advised Ms [redacted] that we will provide her through February 3, to return the handsets, and accessories that she received with the handsets, in like new condition to my attention to the address below to have the remaining EIP balances credited [redacted] T-Mobile recommends that Ms [redacted] requests a return tracking number when shipping the equipment back to T-Mobile, and that she retain a copy of the return tracking number for her records, as we are not responsible for equipment being returned back to us We ask that Ms [redacted] please include the handsets, batteries, chargers and her account information within the box to ensure that she receives the proper credit upon receipt of the handsets Please be advised if the full kit is not returned; such as the charger, a $restocking fee will be deducted from the credit for the EIP balance per handset T-Mobile advised Ms [redacted] that we do not require that she return the headsets that were provided with the handsets Please be advised that if our final examination of the handsets indicates that they have sustained either physical or liquid damage that would void the Limited Warranty, the damaged handset (s) will be returned to Ms [redacted] and the EIP balance associated with the damaged handset will then be considered valid and owed Ms***’s account utilized 21,airtime minutes, sent and received 4,text and picture messages and used 17,megabytes (“MB”) of data from September 20, through January 3, 2016; which indicates that she received the benefit of our services As a gesture of goodwill, a $credit was issued to Ms***’s account on December 11, when she contacted Customer Care to report concerns with her services Ms***’s account was cancelled on January 6, when her mobile numbers were ported to another service provider As of January 12, 2016, Ms***’s account reflects a zero balance Ms***’s final billing statement will be dated January 19, and this billing statement will include the final EIP balances, which T-Mobile will credit upon receipt of the handsets mentioned above; provided all parts are returned and the handsets are free of any physical or liquid damage As a courtesy, T-Mobile also agreed to credit any additional monthly access charges that may be billed to the final billing statement T-Mobile appreciates Ms***’s business and we regret any inconvenience that she may have experienced Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Ally Y [redacted] Executive Response

February 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 31, 2017, regarding the above-referenced account T-Mobile regrets any concerns Mr [redacted] experienced regarding our recent popromotionPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer Care department From September 16, 2016, through January 21, 2017, T-Mobile was offering select accounts a $credit when they ported in a new line of service to T-MobileCustomers were supposed to redeem the credit by contacting our Advantage Direct team via a phone call to activate the offerA $credit for each line ported in would then apply to the T-Mobile account after two to three billing cycles passed T-Mobile records indicate on October 10, 2016, Mr [redacted] activated his T-Mobile account and ported in four lines of serviceT-Mobile records indicate Mr [redacted] contacted T-Mobile to gain assistance with redeeming this promotion and due to an administrative error, he was not advised of the necessary steps to take in order to redeem the offerT-Mobile regrets this error In an effort to amicably resolve this matter, T-Mobile issued a credit in the amount of $to Mr [redacted] for the above-referenced promotionAs a courtesy to Mr***, we issued the credit in the form of a prepaid refund card that was mailed to his address and should be received within ten business daysMr [redacted] indicated this resolves his concerns to his satisfactionT-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Jennifer G [redacted] Executive Response

August 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 28, 2016, regarding the above-referenced accountT-Mobile regrets hearing of Ms***’s concerns with her equipment insurance claim and the non-return fee assessed to her accountT-Mobile records confirm that Ms***’s mobile number ending in [redacted] was enrolled in the Premium Handset Protection (“PHP”) for the periods from February 1, 2015, through August 2, 2016, when she removed it via myT-Mobile.comFurther review confirms that on April 30, 2016, Ms [redacted] contacted the insurance company Assurant Solutions, Inc(“Assurant”) to file a claim for physical damage on the Samsung Galaxy Note device used under her mobile number ending in ***Further review confirms that after Ms [redacted] remitted payment for the required deductible, Assurant approved the claim with claim ID number and a replacement device was shipped to Ms***Please be advised that in each replacement handset box, a set of instructions are provided to inform the customer how to return their non-working equipment and to avoid being charged a non-return feeIn addition, the possibility of a non-return fee is disclosed at the time a claim is processedRecords confirm that on Ms***'s account her billing statement dated July 17, 2016, was assessed a non-returned fee in the amount of $by AssurantIn reviewing Ms***’s concerns and correspondence, T-Mobile has confirmed the return of the equipment and on July 30, 2016, a credit in the amount of $was issued to Ms***’s accountMs***’s account currently reflects a balance in the amount of $due by August 9, Please be advised that the credit will be balance impacting once Ms***’s billing cycle closes on August 16, T-Mobile has taken precautionary measures to prevent Ms***’s account from suspension by placing a hold on collections through August 24, T-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCMaggie R [redacted] Executive Response

January 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 15, 2016, regarding the above-referenced accountT-Mobile is pleased to report that Ms [redacted] ’s concerns have been resolved to her satisfactionT-Mobile regrets any inconvenience Ms [redacted] experienced in regards to her handset replacementT-Mobile records indicate that on December 15, 2014, Ms [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Sony Xperia Zhandset and a Samsung Galaxy Avant handsetAt the time of Ms [redacted] ’s purchase, she was not required to make a down payment for either handset; however, she agreed to pay $70.73, which is for the taxes on the full retail price of both handsetsMs [redacted] then agreed to a series of monthly installments in the amount of $for the Sony Xperia Zand $for the Samsung Galaxy Avant, which appeared on the first bill following the purchase of the deviceT-Mobile records confirm that at the time of purchase, Ms [redacted] added the JUMP! Bundle feature to her mobile number ending in The JUMP! feature provides Ms [redacted] all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout, plus the benefit of tradiher current device financed through an Equipment Installment Plan (EIP) for a credit of the remaining EIP balance due, up to one-half of the original retail price of that deviceIt is important to note that all enrolled customers receive an informational packet from Assurant Solutions Inc., the provider of Ms [redacted] ’s insurance, detailing their terms and conditions as well as any deductibles required at the time of an insurance claimOn March 28, 2015, Ms [redacted] processed an insurance claim for her non-working handset, through Assurant Solutions, IncAt the time of Ms [redacted] ’s claim, she was required to pay a deductible of $175.00, and a replacement Sony Xperia Zhandset was mailed to herT-Mobile records indicate that on January 4, 2016, Ms [redacted] filed a claim with Assurant Solutions, Incfor the Sony Xperia Z3, citing physical damage to the LCD screenUnfortunately, Ms [redacted] did not complete the claim by making payment for the $deductible, but instead disputed the deductible, stating that she was not aware of the deductible prior to the callTherefore, no replacement handset was sent to herIt is T-Mobile’s position that Ms [redacted] was made aware of the deductible prior to the second claim that was processed, and deems the deductible as valid and owedNevertheless, as a courtesy to Ms [redacted] , and in an effort to amicably resolve the matter, on January 11, 2016, T-Mobile applied a courtesy credit of $168.02, to Ms [redacted] ’s T-Mobile account balance, for the billing cycle charges from November 17, 2015, through December 16, 2015, reducing the account to a zero balanceMs [redacted] may complete her claim and pay the $deductible, by contacting Assurant Solutions, Incat, 866-866-It is important to note that by purchasing T-Mobile equipment, Ms [redacted] received a one-year Limited Warranty provided by the manufacturer of her deviceDuring the Limited Warranty period, Ms [redacted] was eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageT-Mobile records reflect that Ms [redacted] participated in the Limited Warranty Exchange process on November 19, 2015, for her Samsung Galaxy Avant handset, on the mobile number ending in ***As Ms [redacted] did not have insurance on the mobile number ending in ***, she was required to pay a service warranty processing fee, in the amount of $20.00, plus applicable taxes, which was charged on the following billing cycle, dated December 17, In an effort to amicably resolve the matter, on January 3, 2016, T-Mobile applied a courtesy credit of $to Ms [redacted] ’s accountAdditionally, T-Mobile applied a courtesy credit of $to Ms [redacted] ’s remaining EIP balance on the Samsung Galaxy Avant, reducing the EIP to a zero balanceMs [redacted] has accepted this as a resolution to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCDiana J [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because: I called Miss Diana J [redacted] many times leaving voicemails and I also wrote her to let her know that precisely it's the handset or SIM or number they're trying to reach that is unavailable ! Their stubbornness to accept the issue but continue to call on that out of use number seem to be done on purpose I also advise Miss J [redacted] that I had already paid my February bill before she claimed to have credited any kind of amount on itHence there is absolutely no credit from T Mobile on my account as it was already paid in full by myself for the month in dispute And last but not least Miss J [redacted] technical advices are the same that I went through with T-mobile online support previous to my complaint with the Revdex.com (as stated on Trouble ticket [redacted] ) I am copying my email exchange with T mobile executive Diana J [redacted] here : Feb at 1:AM Dear Diana as I wrote to the Revdex.com the handset registered with the number ending in [redacted] is not working properly, either due to a problem with the handset or with your network (or your local partners), or the SIM card, hence calling that number will most likely send you to a voicemail or a big void (I also sent you an email providing you with a local phone number so you could reach me at any given moment- you might have skipped it) As you advertise your company as a service provider with uninterrupted service in a certain number of countries (including France) you should advertise also the fact that you don't guarantee the service I bought the handset in prevision to my trip (unfortunately due to a terminal illness ending in my mother's passing) to avoid any issue related with an outdated equipment I performed all the actions you recommend on my first contact with your Support team and none brought the connection to the service back into my phone This situation has been constant now for over weeks and I am still loosing business due to the impossibility for me to carry a US phone and number around with me I appreciate that you gave me a credit for this month of usage (that for your information I had already paid on 01/30/) I am not enjoying due to a problem related to either your handset, network or SIM card but in all cases YOUR company ! I would now appreciate a viable solution that brings some connectivity into my world I am hours ahead of CST and you can contact me through + [redacted] so we can discuss a real solution not another advice on how to setup my phone in the same way your support service had me doing it over and over weeks ago Regards [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] February 9, VIA EMAIL [redacted] @yahoo.com Dear Mr [redacted] , T-Mobile is in receipt of your correspondence to the Revdex.com regarding your international coverage concerns I attempted to reach you on the mobile number ending in *** Unfortunately, the line went straight to a busy signal I also realized that it is very early in [redacted] , and if you are still there, I did not want to wake you up I wanted to advise you that I have credited the balance on the account, $69.89, for the billing cycle charges that are due on February 17, 2016, bringing the account to a zero balance I have followed up with our engineering department as well They have advised that they were able to determine that your handset is provisioned correctly, and is not showing any errors connecting to the network Unfortunately, T-Mobile is unable to guarantee coverage in all areas when roaming on other carrier’s networks They did recommend to power down your handset, check and verify if your device is on auto to register back on the carrier’s network and test your SIM card with a good known device to see if the same errors occur with it It could also be the carrier’s cell equipment, signal or congestion issues while on their network Please let me know if you need any instructions on how to set the handset to auto register and I can send you instructionsI appreciate your time and look forward to speaking with you Thank you, [redacted] J [redacted] SrSpecialist Executive Response 1-877-290-ext [redacted] M-F, MST 8:30a.m.-5:00p.m Sincerely, [redacted]

February 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 20, 2017, regarding the above-referenced account Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr [redacted] ’s recent contact with our Customer Care T-Mobile regrets any inconvenience Mr [redacted] has experienced regarding the billing on his accountT-Mobile records confirm on November 28, 2016, Mr [redacted] ordered a Samsung Galaxy Tab E using T-Mobile’s Equipment Installment Plan (“EIP”) offering and also purchased a SIM starter kitMr [redacted] was not required to remit a down payment for the tablet but did pay $up front for the taxes and the SIM starter kitFurthermore, Mr [redacted] agreed to monthly installments of $per month for the tabletRegretfully, T-Mobile has no record of receiving this device back within the day return period T-Mobile records confirm the account was activated on December 9, 2016, with six active linesPlease note Mr [redacted] requested the cancellation of his account on December 19, 2016, but due to an inadvertent administrative error the account was not cancelled until January 18, As a result of the account remaining open, Mr [redacted] received a billing statement in the amount of $produced on January 10, 2017, that was due on February 2, Please note this statement was credited in full by T-Mobile on February 15, Additionally, on February 10, 2017, Mr [redacted] ’s final billing statement was produced in the amount of $This represented the above referenced EIP charges for the Samsung Galaxy Tab E that T-Mobile has no record of receivingT-Mobile views this balance as valid and owed Nevertheless, in an effort to amicably resolve this matter, on February 22, 2017, T-Mobile applied a credit in the amount of $to the accountThe account will remain closed with a zero balanceFurthermore, T-Mobile refunded Mr [redacted] $for the payment he remitted up front to the billing address on file in the form of a prepaid debit cardPlease be advised it may take up to ten business days to receive the refund via mail Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Zachary S [redacted] Executive Response

April 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & ***ern Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 14, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address his concerns within this letter T-Mobile regrets any concern to Mr [redacted] in regards to his refundPlease be advised that on December 21, 2016, Mr [redacted] ported his mobile number ending in out to another carrier, thereby, closing his accountOn that same date, Mr [redacted] did return his Apple iPhone he had leased on T-Mobile’s JUMP! On Demand (“JOD”) optionAccordingly, Mr [redacted] was refunded his monthly lease payments leaving a credit balance of $on the account T-Mobile records confirm that on March 12, 2017, Mr [redacted] contacted Customer Care in regards to the refund of the credit of $to close his accountPlease be advised that as of that date, T-Mobile has been working diligently with Mr [redacted] to assist him with the refundHowever, as his associated credit card in which his monthly payments were received from was closed, as well as the respective checking account; T-Mobile was unable to process the refund However, as of April 16, 2017, T-Mobile has been able to refund Mr [redacted] the $to a checking account with details he has providedPlease allow to hours from the date of this letter for receipt via electronic depositT-Mobile regrets any convenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Oscar T [redacted] Executive Response

June 8, 2015FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondencedated June 1, 2015, regarding the above-referenced account We are pleased to report that Mr***’sconcerns have been resolved to his satisfaction AtT-Mobile, we bill customers based upon information obtained directly from thecustomer's System Identifying Module (“SIM”) card, which is located inside thehandset The SIM card is unique to thecustomer and when a call is made or received the SIM card goes through anauthentication process with the wireless network Once the authentication process is completed,the SIM card information is registered in the network and utilized for billingpurposes To further authenticate a callT-Mobile also records the serial number that is unique to the handset and islocated on the back of the handset (International Mobile Equipment Identifieror IMEI) T-Mobile has reviewed the SIMcard and IMEI number for the disputed calls on Mr***’s account and hasconfirmed that they are valid as they match those of undisputed calls T-Mobile offers customers subscribed to eligible Simple Choice and New Classic rate plansthe largest global data coverage area included at no extra charge This global freedom was automatically addedto qualifying Simple Choice plans andis available in over countries and destinations (see www.t-mobile.com/internationalfor participating countries) Pleasenote, there is no need to for customers to add a separate feature or service tothe account before they travel if they are subscribed to a qualifying rate planWith T-Mobile's SimpleGlobal offering, customers have unlimited web at standard speeds ofapproximately 128Kbps These speeds aregreat for web browsing, email, social networking and occasional use of certainfeatures like GPS and maps However,should a customer feel these speeds are not sufficient; higher-speed datapasses are available for purchase when travelling abroad Additionally, voice calls back to the U.S.and to Simple Global countries are a flat rate of $per minute, whileunlimited text messaging is included at no cost It is important to note that users traveling to a countryoutside of Simple Global coverage will incur text charges at $per messagesent or received and data roaming charges at our standard World Class rates of$15/MB (plus taxes & fees) Voice chargesvary by country, and as such, T-Mobile recommends that customers visitwww.t-mobile.com/international before they travel to see specific countryratesPlease be advised that on January 1, 2015, Vietnam implemented aregulation that requires a substantial increase in the wholesale rate that allVietnamese telecommunication service providers must charge As a result of this change, Vietnam wasremoved as an active participating party in our Simple Global offering Dueto this change imposed by the Vietnamese government, customers are now charged$per minute for calls while roaming in Vietnam, plus applicabletaxes Upon review of Mr***’s billing statement dated March 22, 2015, Mr.***’s mobile number ending in [redacted] incurred a total of $forinternational long distance tolls while in Vietnam Upon further review of Mr***’s account, our records confirm that Mr.***’s billing statement dated April 22, 2015, included $ininternational tolls for his mobile number ending in *** Please be advised that a total of international roaming minutes wereused between the two above mentioned billing statements T-Mobile records confirm that on April 9, 2015, Mr [redacted] contactedCustomer Care in an effort to dispute charges associated with internationaltolls Our records confirm that Mr***was advised that the per minute charge while in Vietnam is $5.99, however in aneffort to resolve Mr***’s concern, Customer Care offered a one-time courtesycredit if $ Our records confirmthat Mr [redacted] accepted this offer Accordingly, Mr***’s account was credited$120.31, and his balance was then updated to reflect $508.02, which was due byApril 15, T-Mobile regrets if Mr [redacted] feelsthat the previously accepted offer of compensation is not sufficient However, as per section of T-Mobile’sTerms and Conditions of service dated October 20, 2013, upon acceptance of acredit, refund, or other compensation or benefit to resolve a disputed bill orcharge, that customer agrees that the issue is fully and finally resolvedHowever, on June 1, 2015, T-Mobile contacted Mr [redacted] in an effort toamicably resolve his concerns, please note that Mr [redacted] requested that we workwith his wife, [redacted] *** It isimportant to note that Mr [redacted] previously designated Ms [redacted] as an authorizeduser of the account Pursuant to Mr***’s request, T-Mobile contacted Ms***, andalthough it is T-Mobile’s position that all international charges are valid,T-Mobile offered to recalculate Mr***’s account for international tollswhile in Vietnam, which resulted in a $courtesy credit T-Mobile also advised Ms [redacted] of the changesimposed by the Vietnamese government, and advised that going forward, until achange is made by the Vietnamese government T-Mobile will continue to charge$per minute Please be advised thatMs [redacted] accepted our offer as a resolution to their concern As such, a one-time $credit was appliedto Mr***’s account, bringing his balance to $377.12, of which $isconsidered past due Based on the foregoing, we respectfully request that this complaintagainst T-Mobile be closedThank you for bringing this matter to our attention Should you have any further questions, pleasefeel free to contact me at the address below or [redacted] Very truly yours, T-MOBILE USA, INC [redacted] Executive Response

March 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 16, 2017, regarding the above-referenced account T-Mobile regrets any concerns Mr [redacted] experienced with his rate planPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr [redacted] ’s contact with our Customer Care department From September 8, through December 6, 2016, T-Mobile offered a fourth line free through monthly bill credits when subscribed to our T-Mobile ONE rate planIn order to qualify for this offer, customers must be enrolled in AutoPayAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers will be billed the fourth line and receive monthly bill credits equivalent to the fourth line charge making it freePlease be advised customers who are enrolled in AutoPay receive additional discounts on their T-Mobile ONE rate plans even if they did not take advantage of the above referenced promotionIt is important to note that it can take up to two billing cycles for the fourth line free promotional credits to appear T-Mobile records indicate on September 16, 2016, Mr [redacted] activated his T-Mobile account and subscribes to our T-Mobile ONE family rate plan for $per month for the first two lines of service and each additional line is $per monthMr [redacted] activated four lines of service and T-Mobile confirms his line ending in is receiving the fourth line free promotional monthly bill creditsMr [redacted] ’s line ending in subscribes to our Premium Handset Protection feature for $per month Please be advised starting September 9, 2016, for a limited time, T-Mobile was offering customers who trade in their fully paid off Apple iPhone device get a new Apple iPhone device for free or at a substantial discountThe new Apple iPhone device must be on our Equipment Installment Plan (“EIP”) offeringThe EIP agreement is a 24-month, no interest financing agreement available to qualifying customers with active serviceCustomers who take advantage of this offer will receive two separate credits, a trade in credit applied to their T-Mobile account, and a monthly promotional credit applied to their EIP for the Apple iPhone deviceIt is important to note that customers must allow two billing cycles to pass from when they receive their Apple iPhone device for the credits to apply T-Mobile records indicate, upon activation, Mr [redacted] took advantage of this promotion with the purchase of an Apple iPhone device and an Apple iPhone Plus deviceT-Mobile confirms Mr [redacted] is receiving these devices at a substantial discount due to the monthly promotional credits applying to the EIPT-Mobile regrets any confusion to Mr [redacted] on this matter As Mr [redacted] is aware, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.Scarrier to T-MobileIn March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offerThese promotions, collectively known as Carrier Freedom have been overwhelmingly successfulFor new customers who seek reimbursement of equipment installment plans from their prior carrier, the reimbursement is paid in two separate paymentsThe first payment is paid at the time of activation when a handset is traded-inAt the time, a traamount is offered, and if accepted, that amount is applied either towards the down payment of new T-Mobile equipment or as a credit to the accountThe second payment is towards the prior carrier’s equipment installment balance and is paid once the handset is received and the trapaperwork has been submitted with the final bill showing the accelerated equipment balanceThe amount of the second payment is calculated by taking the final balance owed to the prior carrier and subtracting the amount already paid for the trade-inThat second payment is then remitted to the customer in the form of a prepaid bank card On September 30, 2016, Mr [redacted] ’s line ending in was ported in from another carrier and received a tracredit to the account in the amount of $Based on the amount owed to this line’s prior carrier, and approval of the reimbursement request, Mr [redacted] was sent a prepaid card in the amount of $for the balance of the equipment installments charged by the prior carrierPlease note T-Mobile will not reimburse any past due amounts owed to the prior carrier for monthly access charges and no further reimbursement is due From November 18, through November 22, 2016, T-Mobile ran a promotion that offered customers who activated two additional lines of service, on select rate plans, two lines for freeCustomer must currently have two voice lines in order to get the two additional lines freeCustomers are charged the additional line charge per month and will receive an automatic monthly bill credit for the same amount making them freeAs with the other referenced promotions, it can take up to two billing cycles for customers to start receiving the promotional monthly bill creditsPlease note customers who had the fourth line free promotion outlined above had the option to add one additional line of service for free T-Mobile records indicate on November 22, 2016, Mr [redacted] activated a Mobile Internet line ending in on our T-Mobile ONE Tablet rate plan for $per monthPlease note the T-Mobile ONE Tablet rate plan automatically qualifies for a discount because Mr [redacted] has an active voice line and this line receives a Mobile Internet discount of $per month, an AutoPay discount of $per month, and the promotional monthly bill credits of $per month for the above outlined promotion, making it freeT-Mobile regrets any confusion to Mr [redacted] regarding the activation date of this line Mr [redacted] ’s account is billed by a system known as “bill current”This means that Mr [redacted] ’s regular monthly rate plan and feature charges are billed in advance of the service being provided, and the amount billed is due within the billing cycle for that serviceOn December 29, 2016, T-Mobile assisted Mr [redacted] with updating his System Identifying Module (“SIM”) card for his Mobile Internet lineThat same day and due to an inadvertent error, Mr [redacted] ’s rate plan was changed causing him to have prorated charges bill to his following monthly billing statement Mr [redacted] ’s January 17, monthly billing statement was in the amount of $which consisted of prorated monthly access charges in the amount of $for the billing cycle dates from December 17, through January 16, 2017, and new monthly access charges in the amount of $for the billing cycle dates from January 17, through February 16, Upon speaking with Mr [redacted] on February 21, 2017, we confirmed he is receiving all the promotional monthly bill credits outlined aboveIn an effort to amicably resolve this matter, T-Mobile issued a credit in the amount of $for the prorated monthly access chargesThe account currently reflects a $credit balance which will apply to future billing statementsMr [redacted] indicates this resolves his concerns to his satisfactionT-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Jennifer G [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI did not dispute what I was told and what I signed prior to the return of the broken phoneThat was already established in my initial complaintWhere my complaint was is what little proof or defense the customer has once they do return the phone, and regardless of the pictures offered only at this point, that still doesn't change what I stated beforeIf the phones are not inspected in person, ANYTHING could happen after it is out of that customers hands.I appreciate T-Mobiles response and service prior to this incidentI only hope that the half credit offered can be refunded instead as my account is now closed so a credit wouldn't do any good.Sincerely, [redacted]

May 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 26, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that upon speaking with Mr [redacted] he confirmed that his concerns have been resolved to his satisfaction T-Mobile regrets any inconvenience Mr [redacted] may have experienced regarding the cancellation of the above-referenced accountPlease note that T-Mobile previously addressed Mr***’ concerns in our response to your file number [redacted] At that time, on February 7, 2017, T-Mobile agreed to apply a credit of $1,which covered all monthly access charges, equipment charges, applicable taxes and fees from the date of activation on October 18, 2016, through the date of cancellation on January 10, This left Mr***’ account closed with a zero balance However, following T-Mobile’s response to your office dated February 13, 2017, Mr [redacted] received additional systematic credits to his account for returned equipment totaling $1,As T-Mobile had previously adjusted all charges associated with the account on February 7, 2017, this created a credit balance on Mr***’ account of $1,379.98, as he has referenced in his letter to your office As such, T-Mobile has since removed the credit balance from Mr***’ account which will remain closed with a zero balanceMr [redacted] will receive one final billing statement reflecting the zero balancePlease note that on May 4, 2017, T-Mobile contacted Mr [redacted] and advised him of our findings and actions takenMr [redacted] is satisfied with the resolution and considers this matter resolved Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Carlos T [redacted] Executive Response

September 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] ** Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 7, 2017, regarding the above-referenced account T-Mobile regrets any continued concerns that Mr** has regarding the Samsung Galaxy S BOGO offer and appreciates the opportunity to respondAs previously stated in our letter to your office dated September 7, 2017, between May 12, 2017, and May 24, 2017, T-Mobile offered new and existing customers who had either the T-Mobile ONE or Simple Choice with Unlimited Data rate plans, purchased a qualifying Samsung Sor SPlus, and added a new line of service, the opportunity to receive a second Samsung Sor SPlus for free after mail in rebate provided that the aforementioned qualifications were met for the Samsung Galaxy SBOGO promotion Please note that while Mr** purchased two Samsung Galaxy SPlus devices on EIP and paid a down payment of $each, he did not qualify for the Samsung Galaxy SBOGO promotion as his current price plan does not meet eligibility requirementsNevertheless, on August 28, 2017, T-Mobile absolved the remaining EIP associated with the line ending in [redacted] in the amount of $630.00, and applied a one-time credit in the amount of $that included four monthly installment plan charges of $since the EIP began in May Additionally, T-Mobile confirmed that the website, https://support.t-mobile.com/docs/DOC-35813, that Mr** provided is for a separate promotion, the June Samsung Galaxy SBOGO offer, which ran from June 16, 2017, to July 13, As Mr** activated and purchased the Samsung Galaxy Son May 16, 2017, he does not qualify for the terms of the June Samsung Galaxy SBOGO promotion It is T-Mobile’s position that we have fulfilled the Samsung Galaxy SBOGO promotion and we respectfully decline Mr**’s request for additional credit for the June Samsung Galaxy SBOGO promotionT-Mobile regrets any inconvenience to Mr** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-231-ext [redacted] Very truly yours, T-MOBILE USA, INC Melyssa G [redacted] Executive Response

July 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile Inc(“T-Mobile”) is in receipt of your c***pondence dated July 2, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Ms [redacted] experienced when trying to complete a device upgrade on July 1, 2016, through Customer ServiceAs Ms [redacted] indicates in her correspondence, she contacted us to take advantage of the T-Mobile’s July Promotional Offer where customers can get an additional $off the already discounted price on the Samsung Galaxy Sedge and Sedge+ with an eligible planRegrettably, the call disconnected prior to the completion of the order and Ms [redacted] was unable to reach us when she called backPlease note that Puerto Rico Customer Service operations hours are from 6:a.mto 10:p.meach dayWe regret any inconvenience this may have caused Mrs [redacted] In an effort to amicably this resolve matter, we offered to complete the equipment order at regular price and apply a credit of $toward Equipment Installment Plan balance on the account to match July 1, 2016, equipment offer price and a credit of $for applicable taxesThis credit will reduce Mrs [redacted] ’s equipment balance to $and the number of remaining monthly installments will be reduced from installments to installmentsMs [redacted] accepted this as a resolution to her concernsT-Mobile appreciates Mrs [redacted] ’s continued businessBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact us at T-Mobile Puerto Rico, P.OBox San Juan PR 00919-Very truly yours, T-MOBILE, Anthia *T [redacted] Executive Response

August 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 23, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] , and that he has designated [redacted] as an authorized user of the account T-Mobile regrets that Ms [redacted] has additional concern regarding the matter and we welcome the opportunity to respondAs shared in our previous correspondence, Ms [redacted] was not subscribed to the correct insurance feature, and, as such, when she attempted to file a claim, the insurance company declined her requestAdditionally, had Ms [redacted] had the correct insurance feature, there would have been a $deductible to initiate the claim T-Mobile records reflect that on July 18, 2017, Ms [redacted] purchased an Apple iPhone on our Equipment Installment Plan (“EIP”) at a total cost of $Please be advised that in an effort to amicably resolve the matter, on August 26, 2017, T-Mobile issued a $credit to Ms [redacted] ’ EIP balanceAs a result of this credit, the total cost for Ms [redacted] ’ new handset was $175.00, which is equivalent to the deductible she would have paid had she subscribed to the correct insurance featureShould Ms [redacted] seek to add insurance to this device, she may contact me at the number below to do so Finally, please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’ recent contacts with our office regarding the matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC David T [redacted] Executive Response

December 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 3, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience experienced by Mr [redacted] regarding the purchase of accessories on his T-Mobile accountT-Mobile records indicate on September 10, 2016, Mr [redacted] created a new Equipment Installment Plan which included the purchase of Sony gigabyte (“GB”) micro SD memory card, a screen protector and a case for his Samsung JWe regret any confusion to Mr [redacted] at the time of activation regarding the accessories and the costPlease note, at the time of activation, Mr [redacted] received documentation supporting the purchase of the three accessories on our Equipment Installment PlanHowever, in an effort to amicably resolve this matter, T-Mobile has agreed to credit the remaining cost of the three accessoriesAs such, T-Mobile has applied a credit of $to Mr***’s open Equipment Installment Plan which has applied to the accessories directlyAs such, Mr***’s accessories have no remaining balance and remain his to keepPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail locationBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCMartin G [redacted] Executive Response