T-Mobile USA

April 27, 2017 FILED ELECTRONICALLY Bureau Service RevDex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile... USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 18, 2017, regarding the above-referenced account. Please be advised that T-Mobile has been in contact with Mr. [redacted] via email. T-Mobile regrets any concerns that Mr. [redacted] may have experienced regarding his SIM replacement. Please note that T-Mobile takes account security seriously. T-Mobile’s account verification policy states that if an account has a password, it is the first piece of information that is requested by Customer Care to gain access to the account. If a customer does not remember their password, they can change their password by receiving and verifying a one-time pin that is sent to their T-Mobile handset. If the customer is unable to receive a one-time pin, customers must visit a T-Mobile retail location with their government issued identification to reset the account password. Please be advised that this policy includes sim card activations as well. Please be advised that as Mr. [redacted] is currently unable to verify his account with a one-time pin on his handset or by visiting a local retail location, on April 24, 2017, T-Mobile sent Mr. [redacted] his one-time pin via mail. Mr. [redacted] is welcome to contact me at the number below and or email me at [redacted] if he does not receive his one-time pin. T-Mobile regrets any inconvenience to Mr. [redacted] . Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Chris L [redacted] Executive Response

August 25, 2015 FILED ELECTRONICALLY Bureau Service RevDex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in... receipt of your correspondence dated August 19, 2015, regarding the above-referenced account. T-Mobile regrets any frustration Mr. [redacted] may have experienced with monthly billing, including the assessment of an out of warranty fee. We value Mr. [redacted] longstanding tenure with T-Mobile, and we have taken action to amicably resolve this matter. On receipt of his complaint, T-Mobile reviewed Mr. [redacted] account. Our research found Mr. [redacted] is subscribed to our Simple Choice Talk and Text rate plan which carries a monthly charge of $100.00 for his first two lines of service. Among other features; this rate plan includes unlimited data with up to 7 GB of hotspot data. Mr. [redacted] has two additional lines of service at a monthly rate of $40.00 which includes the same unlimited data with up to 7 GB of hotspot data. Mr. [redacted] also subscribes to T-Mobile’s JUMP! feature on his lines of service ending in [redacted] and ***. Mr. [redacted] may expect his monthly recurring charges to total $200.00 per month plus applicable taxes. Please be advised that Mr. [redacted] Samsung Galaxy S Light device was purchased on November 19, 2014. By purchasing T-Mobile equipment, our customers receive a one-year Limited Warranty provided by the manufacturer of their device. As a convenience to our customers, T-Mobile provides for a Handset Exchange Program, for which T-Mobile will provide a replacement device of the same or equivalent model with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage. In the alternative, our customers may contact the device manufacturer directly to discuss repair or replacement of their equipment. T-Mobile records indicate that we performed troubleshooting and processed an exchange at Mr. [redacted] request on June 19, 2015. Upon receipt of the non-working device associated with this exchange, we examined it and it was found to have sustained physical damage to the charging port, which is not covered under the Limited Warranty. Accordingly, Mr. [redacted] account was assessed an out of warranty fee of $108.60 Though we consider this fee to be valid, on August 22, 2015, T-Mobile issued a credit of $108.60 to Mr. [redacted] account for this fee. As a further courtesy, T-Mobile issued an additional credit of $36.96 thereby clearing the remaining past due balance on Mr. [redacted] account. As of the date of this letter, Mr. [redacted] account holds a balance of $301.36 which as previously set forth on the August 18, 2015 billing statement. This balance remains due on September 11, 2015. T-Mobile accepts a number of payment methods. Payments can be made in person at T-Mobile retail stores, over the phone via T-Mobile’s automated system or with a representative, on-line at http://www.t-mobile.com, or by remitting payment with the attached remittance slip included with the monthly billing statement. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at the address below or [redacted] Very truly yours, T-MOBILE USA, INC. James G [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

May 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 4, 2016, regarding the above-referenced accountWe are pleased to inform you that T-Mobile has resolved all of Mr***’s concerns to his satisfactionT-Mobile records indicates on November 21, 2014, Mr [redacted] took advantage of our Equipment Installment Plan (“EIP”) with the purchase of an Apple iPhone Plus Space Gray 64GB device and agreed to pay installments of $for months on the line of service ending in ***Also, Mr [redacted] purchased an Apple iPad Mini 16GB Space Gray on EIP and agreed to pay monthly installments of $for months on the line of service ending in ***Sadly, on January 28, 2015, Mr [redacted] cancelled services on the number ending in [redacted] by porting his number out to a different provider; however the line of service ending in [redacted] remained active and continued to accrue monthly chargesOur records indicate the Apple iPhone Plus Space Gray 64GB device with International Mobile Equipment Identifier (“IMEI”) [redacted] was last used on February 25, Further review shows Mr [redacted] was charged monthly installments of $for a total of $after the device was returned to T-MobileT-Mobile regrets any inconvenience to Mr [redacted] regarding this matterTo resolve this matter amicably, on May 5, 2016, T-Mobile applied a credit of $to Mr***’s accountAs Mr [redacted] had an open balance of $on his account, we agreed to provide a refund for the difference of $in the form of prepaid cardHowever, Mr [redacted] also requested to cancel the line of service ending in [redacted] as he does not use it and we complied with his requestMr [redacted] requested to use the offered credit to cover the remaining $EIP balance on the Apple iPad Mini 16GB Space Gray bringing his refund down to $totalWe also closed the EIP plans on all devices and will do an additional follow up on May 26, 2016, to ensure no additional charges are billed to Mr***Mr [redacted] accepted the refund as resolution to his concerns and his account remains cancelled with a revised balance of zeroBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCSal O [redacted] Executive Response

September 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 7, 2017, regarding the above-referenced account T-Mobile is pleased to inform you that upon speaking with Mr [redacted] , he confirmed that his concern has been resolved to his satisfaction T-Mobile regrets any billing concerns Mr [redacted] has in regard to his account and we appreciate the opportunity to address his concerns T-Mobile records indicate that on August 27, 2013, Mr [redacted] activated his account with the mobile number ending in and was subscribed to the Simple Choice Talk & Text rate plan at a cost of $per month plus applicable taxes and fees which included unlimited minutes, unlimited messages, and 2GB of high speed data at up to 4G/LTE speeds depending on device capability Please be advised that on January 20, 2014, Mr [redacted] elected to add the unlimited data feature at a cost of $per month plus tax to his voice line of service Therefore, Mr [redacted] ’s monthly recurring charges were $per month plus applicable taxes, fees, and equipment charges It is important to note, that Mr [redacted] paid a deposit in the amount of $upon activation of his account T-Mobile records indicate that on February 13, 2015, Mr [redacted] qualified for and took advantage of T-Mobile's Equipment Installment Plan ("EIP") offering at a retail locationMr [redacted] purchased a Samsung Galaxy Note Black handset and accessories on an EIP for the total purchase price of $plus applicable taxes and fees At the time of signing, Mr [redacted] was required to remit a down payment in the amount of $556.98; and, he agreed to a series of 24-monthly installment payments in the amount of $ It is important to note that should the account be cancelled prior to the completion of the EIP agreement, the customer will be charged accelerated EIP charges on the next billing statement Please be advised that Mr [redacted] ’s account was billed by a system known as “bill current”, meaning that payment for services were paid in advance T-Mobile records confirm that Mr [redacted] ’s billing cycle ran from the 28th of one month to the 27th of the following month and was due on the 20th after the bill cycle closed It is important to note that the account shows usage through November 22, 2015, and that the last payment remitted to the account was on August 27, 2015, in the amount of $ T-Mobile records confirm that Mr [redacted] ’s billing statement dated October 28, 2015, reflected a total balance due in the amount of $ Please be advised that $was considered past due Mr [redacted] was assessed $in monthly access charges, EIP, as well as applicable taxes and fees for services between October 28, and November 27, 2015, which was due in full by November 20, Mr [redacted] ’s billing statement dated November 28, 2015, reflected a total balance due in the amount of $ Please be advised that $was considered past due and that T-Mobile applied an account credit in the amount of $which resulted in the balance due in full by December 20, Regrettably, on December 6, 2015, T-Mobile records confirm that Mr [redacted] ’s account was cancelled due to non-payment Accordingly, the accelerated EIP charges were billed on his next billing statement Mr [redacted] ’s billing statement dated December 28, 2015, reflected a total balance due in the amount of $Please note that T-Mobile released the deposit that Mr [redacted] paid upon activation of services in the amount of $and that $was considered past dueMr [redacted] was assessed $for accelerated EIP charges, as well as applicable taxes and fees which resulted in the balance due in full by January 20, As Mr [redacted] ’s account remained in a delinquent status and T-Mobile’s internal collection efforts were unsuccessful, on January 25, 2016, Mr [redacted] ’s account was referred to a third party collection agency at which time a collection fee of $was assessed, resulting in a balance due of $ Please be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned mayThe account may be reported to the credit bureau while a balance remains outstandingIt is T-Mobile’s position that the balance is valid and owed Nevertheless, as a courtesy to Mr [redacted] , and a means to amicably resolve his concerns, on September 12, 2017, T-Mobile applied a one-time account credit in the amount of $ As a result of the account credit, there was an adjustment to the collection fee in the amount of $which resulted in a balance due in full of $ Mr [redacted] ’s account currently resides with Enhanced Resource Centers whom may be contacted directly at 800-501-in order to make arrangements for payments Should Mr [redacted] have any questions regarding his account or the information provided above, he may contact me at the number listed below Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contact We also make every effort to provide complete and accurate information to our customers We apologize if any T-Mobile employee failed in any way to display that during Mr [redacted] ’s recent contact with our Customer Care T-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Carlos T [redacted] Executive Response

Tell us why here June 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] - [redacted] T-Mobile Account Name: [redacted] - [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 30, 2017, regarding the above-referenced accountT-Mobile regrets any inconvenience Ms [redacted] - [redacted] encountered regarding her account T-Mobile records reflect that Ms [redacted] - [redacted] purchased an iPhone Plus 32GB on April 18, By purchasing T-Mobile equipment, Ms [redacted] - [redacted] receives a one-year Limited Warranty provided by the manufacturer of her deviceDuring the Limited Warranty period, Ms [redacted] - [redacted] is eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee of $5.00, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage T-Mobile records indicate that prior to Ms [redacted] - [redacted] ’s contact with T-Mobile executive office, she was provided with a handset exchange at no cost for mobile number ending in T-Mobile records further indicate that per tracking number [redacted] the order was returned to the sender since it required a signatureAdditionally, T-Mobile records indicate that Ms [redacted] - [redacted] was also provided with a $credit towards the account on May 2, 2017, to cover the cost of the warranty processing fees she incurred However, upon speaking with Ms [redacted] - [redacted] on June 8, 2017, in an effort to amicably resolve this matter, T-Mobile issued a credit in the amount of $for the remaining balance of the iPhone PlusThe credit that was applied towards the handset reduced the balance to a zero balanceT-Mobile is delighted to confirm Ms [redacted] - [redacted] accepted the credit as a resolution and we regrets any inconvenience to her Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Abigail P [redacted] Executive Response

September 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 28, regarding the above-referenced account T-Mobile records confirm that Ms [redacted] is listed as an authorized user on Mr [redacted] ’s T-Mobile account Please be advised that we have made several attempts to contact Ms [redacted] at the number provided on the correspondence, however, our attempts have been unsuccessful As such, T-Mobile will make every effort to address Ms [redacted] ’s concerns within this letter T-Mobile regrets any concerns Mr [redacted] had when he switched his wireless service to T-Mobile and attempted to take advantage of our offer to reimburse early termination fees from other carriers Mr [redacted] ’s T-Mobile account was activated on June 14, 2015, with two lines of service At that time, Mr [redacted] submitted a request for reimbursement for two devices tradat the time of activation Our records indicate that the requested documentation was received, however the submission was denied due to Mr [redacted] having received an ETF reimbursement previously Upon further review T-Mobile found that the two mobile numbers in question had been previously active with T-Mobile in under Ms [redacted] ’s name and reimbursement had been provided at that time for early termination fees associated with those mobile numbers It is important to note that under the Reimbursement Program, there is a limit of one submission per line This information is provided on the reimbursement website at www.switch2t-mobile.com On September 2, T-Mobile reached out to our Reimbursement Team at which time T-Mobile found that the most recent submission was for the cost of a Device Payment Plan As a gesture of good faith T-Mobile agreed to provide the requested reimbursement in the amount of $ Ms [redacted] should expect to receive the prepaid MasterCard within days Ms [redacted] has been advised that she would not be eligible for any further reimbursements related to this program Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Very truly yours, T-MOBILE USA, INC Mercedes B [redacted] Executive Response

Revdex.com: I left a message on the T-Mobile Facebook page just after making my Revdex.com complaintTwo representatives reached out to me to resolve the issueAfter she looked into my account history, she determined that the equipment in question could not be traced and there was no receipt of UPS delivery, so she said that I would be refunded the full amount of $I just want to say that that was the fastest, most effective response I've ever had with T-Mobile and I let Jessica know I appreciated her help in rectifying the situationI will send you a message confirming receipt of my refund when I receive it [redacted] Sent from my iPhone

Complaint: [redacted] From: [redacted] [mailto: [redacted] @gmail.com] Sent: Friday, March 31, 2:PM To: Complaints Subject: Complaint # [redacted] When I received the response from T Mobile there were two optionsReject or AcceptI did not want to reject the response from TMobile on my complaint because the majority of my complaint was resolvedThe part that was not resolved was the $glass protective cover for the iphoneTherefore I could not select the resolved option eitherThe T-Mobile respondent, Cesar R [redacted] included contact information and said I should call him if there were still any questionsI called MrR [redacted] on the same date that I received the response from the Revdex.com, but to date received no response from MrR***MrR [redacted] states in his response that the glass cover was already moved from my account but in fact it remains on my account Now the Revdex.com has closed the matter for lack of response from meHowever, as I explained above I could not select either of the options allowed Sincerely, [redacted]

May 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of a letter dated May 13, 2017, from [redacted] regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] , and that he has designated [redacted] as an authorized user of the accountWe have made several attempts to contact [redacted] , which have proven unsuccessfulAs such, T-Mobile will make every effort to address [redacted] ’s concerns within this letter T-Mobile regrets any concern Ms [redacted] experienced in regards to the suspension of the above-referenced accountT-Mobile records confirm that on October 5, 2015, Mr [redacted] activated a postpaid account with the mobile numbers ending in [redacted] and ***At the time of activation, Mr [redacted] qualified for and took advantage of T-Mobile’s JUMP! On Demand lease option with the lease of two Samsung Galaxy SGold 32GB handsetsMr [redacted] was required to pay a capital cost reduction of $288.00, per handset and then agreed to a series of monthly lease payments of $per handset Please note that by purchasing T-Mobile equipment, Mr [redacted] receives a one-year Limited Warranty provided by the manufacturer of his deviceUpon review of Mr [redacted] ’s account, this warranty has been extended as he subscribes to the optional Premium Handset Protection insurance feature for $10.00, plus taxes, per monthOn November 1, 2016, Mr [redacted] processed a Limited Warranty Exchange of the above-mentioned Samsung Galaxy SGold 32GB handset Records confirm that as of December 7, 2016, Mr [redacted] ’s account reflected a past due balance of $for the November 7, billing statementPursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due dateCustomers can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slipAs a result of non-payment, on November 12, 2016, Mr [redacted] ’s account was suspended for non-paymentIt is important to note that as stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessed When the account was suspended, Mr [redacted] ’s billing statement reflected a balance owed of $244.55, increasing the balance owed to $Please note that this balance consisted of Mr [redacted] ’s monthly recurring charges, a late payment charge of $5.00, as well as two restore from suspension fees of $20.00, plus taxes, for the above-mentioned non-payment suspensionT-Mobile provided Mr [redacted] with calls, text messages and a billing notification providing the payment due date to avoid service interruption Regretfully, as payment was not received for the balance owed, on December 23, 2016, Mr [redacted] ’s account was suspended for non-paymentOn the same day, Mr [redacted] agreed to a payment arrangement of $58.11, with a due date of December 27, As a result, Mr [redacted] ’s account was restored from suspension On December 28, 2016, T-Mobile received a payment of $60.00, reducing the balance owed to $As payment was not made for the full balance owed, it carried forward to Mr [redacted] ’s January 7, billing statement, which reflected a balance owed of $815.56, increasing the balance owed to $1,Please note that this balance included a charge of $562.48, for a non-return fee for the Limited Warranty Exchange that was processed on November 1, 2016, as our records do not indicate that we have received the non-working equipmentPlease be advised that in each replacement handset box, a set of instructions are provided to inform the customer how to return their non-working equipment and to avoid being charged a non-return feeIn addition, the possibility of a non-return fee is disclosed at the time an exchange is processedTherefore, it is T-Mobile’s position that the fee remains valid and owed On January 23, 2017, as a result of non-payment, Mr [redacted] ’s account was suspended for non-paymentOn the same day, Mr [redacted] agreed to a payment arrangement of $to be paid on January 30, and $to be paid on February 13, Therefore, Mr [redacted] ’s account was restored from suspensionOn January 30, 2017, Mr [redacted] ’s future dated check that was set up as part of his payment arrangement, of $was rejected for insufficient funds Records confirm that on February 6, 2017, as a result of non-payment, Mr [redacted] ’s account was suspended for non-paymentOn the same day, T-Mobile received a payment of $310.00, reducing the balance owed to $882.86, thereby restoring Mr [redacted] ’s accountAs a payment was not remitted in full for the outstanding balance owed, it carried forward to Mr [redacted] ’s February 7, billing statement, which reflected a balance owed of $250.31, increasing the balance owed to $1,Please note that this balance also included two restore from suspension fees of $20.00, plus taxesOn February 7, 2017, Mr [redacted] agreed to a payment arrangement of $due on February 21, 2017, and $due on February 27, Review of the account confirms that on February 23, 2017, Mr [redacted] ’s account was suspended for non-paymentOn the same day, Mr [redacted] agreed to a payment arrangement of $due on March 3, 2017, and $due on March 17, On March 3, 2017, T-Mobile received a payment of $226.63, reducing the balance owed to $As full payment of the balance owed was not received, it carried forward to Mr [redacted] ’s March 7, billing statement, which reflected a balance owed of $249.38, increasing the balance owed to $1,Please note that this bill also included two restore from suspension fees of $20.00, plus taxes On March 20, 2017, T-Mobile received a payment of $581.07, reducing the balance owed to $On March 21, 2017, T-Mobile applied a credit of $to Mr [redacted] ’s account, for a third-party purchaseRecords confirm that on April 3, 2017, T-Mobile received a payment of $160.00, reducing the balance owed to $ Please note that JUMP! On Demand customers are responsible for and agree to at the time of lease signing, a total of 18-lease paymentsHowever, they have the option to cancel their lease and return their handset at any time during the lease termIf they choose to end their lease before the 18-month period is completed, the leased handset must be returned to a retail location and the remaining lease payments are collected at that timeIf the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month billing statement Records confirm that on April 6, 2017, Mr [redacted] ’s JUMP! On Demand leases reached the month term; subsequently, the remaining Purchase Option Price amount of $accelerated to Mr [redacted] ’s accountTherefore, Mr [redacted] ’s April 7, billing statement reflected a balance owed of $529.52, increasing the balance owed to $On April 11, 2017, in an effort to resolve the matter, T-Mobile applied a courtesy credit of $44.70, to Mr [redacted] ’s account for the restore from suspend fees, reducing the balance owed to $ As payment was not received for this balance, it carried forward to Mr [redacted] ’s May 7, billing statement, which reflected a balance owed of $148.90, increasing the balance owed to $1,Please note that T-Mobile will allow customers to break up the remaining Purchase Option Price total into an Equipment Installment Plan (“EIP”) with a term of nine monthsTherefore, as Mr [redacted] had agreed to an EIP for the remaining Purchase Option Price of nine monthly installments of $32.22, T-Mobile applied a credit of $to Mr [redacted] ’s account, reducing the balance owed to $ It is T-Mobile’s position that Mr [redacted] ’s account has been accurately charged for his servicesIn an effort to resolve the matter, although Mr [redacted] ’s account did not qualify for a payment arrangement due to the previous failed payment arrangement, T-Mobile allowed the creation of an Extended Payment Schedule (“EPS”)An EPS is a payment arrangement that allows a customer to pay their balance off in monthly installmentsAs part of the terms of the EPS, the balance owed of $was split into seven monthly installments of $104.04, to be added to the following seven billing statementsTherefore, Mr [redacted] ’s account was reduced to a zero balanceShould Ms [redacted] wish to discuss this matter further, she may contact me directly at the number listed below Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Diana J [redacted] Executive Response

I have yet to receive a check from T-mobile Once I receive the check from them, I will consider this matter resolved

August 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] * [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 7, 2017, regarding the above-referenced accountT-Mobile is pleased to report to your office that upon speaking with Mr***, we have resolved this matter to his satisfaction Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contacts with our retail location We are sorry to lose Mr [redacted] as a customer as a result of his experienceT-Mobile records reflect that on May 20, 2017, Mr [redacted] purchased two Samsung Galaxy S8+ devices through our Equipment Installment Plan (“EIP”) program for use on mobile numbers ending in [redacted] and ***, wherein he was required to remit a down payment in the amount of $plus the taxes on the full retail price per phone, and agreed to monthly installments in the amount of $per line T-Mobile records also reflect that Mr [redacted] cancelled his services on all four lines on May 30, Due to an administrative error, Mr [redacted] was informed to return the devices with the labels sent to him, rather than returning them to the point of sale, causing the delay in having his EIPs closed, and being refunded his down payments T-Mobile records indicate that on August 4, 2017, both EIP plans were closed as a result of having confirmation that the devices were received, resulting in pending credits to be applied to the current balance on the account when Mr***’s next statement generates, on or around August 25, On August 18, 2017, T-Mobile contacted Mr [redacted] to discuss his concerns, and issued a prepaid MasterCard in the amount of $379.00, equaling the amount he paid for the down payment and taxes for the devicesMr [redacted] was informed it will arrive within seven to ten business days to his billing address, which he confirmedMr [redacted] was also informed that collection activity has been held on his account as a result of the pending credits that will be applied to his next billing statement, and that his account will not be at risk of being referred to a collection agencyPursuant to our conversation, Mr [redacted] confirmed the matters have been resolved, and he has no further concernsT-Mobile regrets any inconvenience to Mr***, and we appreciate his business Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Adrianne F [redacted] Executive Response

August 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 29, 2016, regarding the above-referenced account T-Mobile is pleased to report that we resolved this matter to Mr***’s satisfaction T-Mobile regrets that Mr [redacted] has experienced issues with the balance for the Carrier Freedom reimbursement that he received and with his attempts to receive a refund to the card The pre-paid reimbursement cards have a pre-loaded balance on them and the cards can be used at any merchant that accepts MasterCard; however, the cards are not designed to accept refunds and once a balance is transferred off a card, the card is unable to accept a refund if a merchant attempts transfer a refund back to the card In an effort to resolve this matter, on August 3, 2016, T-Mobile issued a credit in the amount of $to Mr***’s account, which leaves a credit balance on the account in the amount of $ The reimbursement card in the amount of $was Mr***’s reimbursement from our Carrier Freedom for his cost to switch to us T-Mobile records confirm that Mr [redacted] tradthree Samsung Galaxy Shandsets at the time of activation that each received an $tracredit Mr [redacted] would have paid $at the time of activation for equipment charges and taxes although the tracredits that he received for the Samsung Galaxy Shandsets were applied to the cost he would have paid at the time of activation and the remaining travalue in the amount of $was issued as a credit to Mr***’s account on April 17, at the time of activation T-Mobile appreciates that Mr [redacted] activated services with us and we regret any inconvenience that he may have experienced Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Ally Y [redacted] Executive Response

July 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 21, 2015, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] , and that he has designated [redacted] as an authorized user of the accountT-Mobile records confirm that the account was activated on February 12, T-Mobile records also confirm that Ms [redacted] mobile number ending in [redacted] was converted from prepaid and added to the postpaid account on May 12, It is important to note that the CSDOption feature was added to Ms [redacted] account on May 12, This feature is designed for customers who need dial up access to an Internet Service Provider (“ISP”), and who specifically request a separate number for data or faxFurthermore, the CSDOption enables a System Identifying Module (“SIM”) card to have two additional phone numbers (one for CSD and one for fax)These numbers are used for both incoming and outgoing faxes as well as incoming data callsPlease be advised that in T-Mobile’s Terms and Conditions, customers are advised that they are required to notify us of any disputed charges within days of T-Mobile providing notice of the chargesIf a customer does not report the dispute within that time frame, they waive their right to dispute the charge(s)Our records indicate that the CSDOption feature was added to Ms [redacted] account on May 12, However, the first notice that T-Mobile received regarding a dispute of this feature and associated charges was on July 15, As this is beyond the dispute period, it is T-Mobile’s position that Ms [redacted] remains responsible for all charges billed to the accountHowever, in an effort to amicably resolve this matter on July 15, 2015, T-Mobile removed the feature from Ms [redacted] mobile number ending in [redacted] and applied a $credit to the accountAdditionally, on July 23, T-Mobile applied a credit in the amount of $to the account for the disputed chargesPlease note that Ms [redacted] account currently remains open with a credit balance in the amount of $that will apply to the next month’s billing statementWe regret any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INCTiffany C [redacted] Executive Response

April 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 5, 2017, regarding the above-referenced file number T-Mobile regrets Ms [redacted] ’s concerns regarding the billing of her equipmentUpon speaking with Ms [redacted] , she confirmed her concerns are related to an account that she was formerly an end user onPlease be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accountsInvestigation of this issue has confirmed that Ms [redacted] is not an authorized user on the account which is associated with the mobile number and concern she providedThe account holder of record may add Ms [redacted] to the account by contacting T-Mobile Customer Care hours a day at 1-800-937-Additionally, she may have one of the authorized users on the account contact me at the number below to discuss this matter furtherT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Kimo C [redacted] Executive Response

November 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 15, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr [redacted] , which have proven unsuccessfulAs such, T-Mobile will make every effort to address his concerns within this letterWe regret to hear the concerns Mr [redacted] has regarding his T-Mobile handsetT-Mobile records reflect that Mr [redacted] purchased a Samsung Galaxy Sblack handset on February 13, By purchasing T-Mobile equipment, Mr [redacted] received a one-year Limited Warranty provided by the manufacturer of his deviceUpon review of Mr [redacted] ’s account this warranty has been extended as he subscribes to the optional JUMP! featureDuring the Limited Warranty period, Mr [redacted] is eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageOn October 30, 2016, Mr [redacted] contacted our Customer Care department due to his Samsung handset malfunctioningOur records confirm we engaged in troubleshooting and deemed a limited warranty exchange replacement was neededPlease note the Samsung Galaxy SBlack handset has a day pending backorderOur records reflect Mr [redacted] ’s limited exchange order is currently still in the pending statusIn order to amicably resolve Mr [redacted] ’s concerns T-Mobile is willing to send Mr [redacted] a Samsung Galaxy Onhandset as a one-time courtesyShould Mr [redacted] want to accept our offer he may contact me directly at the number listed below within days of the date of this letterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCChristopher P [redacted] Executive Response

April 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Pre-Paid NoXXX-XXX- [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 15, regarding the above-referenced accountT-Mobile regrets any concerns that Ms [redacted] experienced in regards to receiving her rebateUpon review of this matter, our records do not indicate that we received Ms [redacted] ’s proof of purchase; as such, the rebate request was denied and she was not sent the $rebate cardIn an effort to amicably resolve the matter, on April 18, 2016, T-Mobile mailed Ms [redacted] a $prepaid refund card in lieu of the mail in rebateMs [redacted] will receive the prepaid refund card within seven to ten business daysBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCJimmie P [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to know if the $400etc fee T-Mobile is requiring me to pay, can be paid by [redacted] from their buyout contract program??? If yes, [redacted] will issue me a gift card with the total amount owed to T-Mobile due to me switching phone carriersSincerely, [redacted]

August 9, 2017 FILED ELECTRONICALLY Bureau Service RevDex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: ***... ***- [redacted] T-Mobile Account Holder: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 27, 2017, regarding the above-referenced account. T-Mobile has confirmed that [redacted] ***- [redacted] and [redacted] are one and the same. We are pleased to report that we have resolved this matter to Ms. ***- [redacted] ’s satisfaction. T-Mobile regrets any inconvenience to Ms. ***- [redacted] regarding our Smartphone Equality program. As T-Mobile is always looking to provide the most competitive pricing options for our customers, we tailored our Un-Carrier move to allow customers who were previously not eligible for well-qualified equipment pricing can qualify for the best pricing available if they pay their bill on time for their current account for 12 consecutive months. In order for a payment to be considered “on-time”, the payment must post to the applicable account within 48 hours of the ori***l due date. Payments posted after the 48 hour window will reset the monthly counter. It is important to note that well qualified pricing is not the same as being eligible for a zero down payment as some equipment does not have a zero down payment option available. However, customers who are eligible will receive the well qualified offer, whatever that may be for other similarly situated customers. Please note, this program is available to Postpaid, Pay in Advance, Simply Prepaid and Simple Choice No Credit Check customers. Although other account types are qualified for this promotion, only postpaid accounts are eligible to use the Equipment Installment Plan (EIP). As such, account holders who have an account type other than postpaid, who have met the 12 month payment history requirement and who want to take advantage of the EIP program to purchase new equipment will need to convert their account to a postpaid account by visiting a retail location or contacting Customer Care. T-Mobile records confirm that Ms. ***- [redacted] had a Simple Choice No Credit Check account that was activated on July 14, 2016. Ms. ***- [redacted] made 12 on-time payments on this account and on June 25, 2017, the account was cancelled as she was transitioning to her current Postpaid account. While the previous account did meet the number of required on-time payments, regrettably the account was cancelled in June, which did not meet the requirements for maintaining the account active for 12 months. T-Mobile contacted Ms. ***- [redacted] in effort to amicably resolve this matter, and as Ms. ***- [redacted] did maintain 12 on-time payments, T-Mobile has successfully enrolled Ms. ***- [redacted] ’s account into our Smartphone Equality program. Moving forward Ms. ***- [redacted] will receive well qualified pricing on future device purchases. T-Mobile regrets any inconvenience to Ms. ***- [redacted] . Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] . Very truly yours, T-MOBILE USA, INC. Jamen F [redacted] Executive Response

June 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 26, 2017, regarding the above-referenced accountPlease be advised that we have attempted to contact Mr***, which has proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’s concerns within this letter T-Mobile regrets any concerns Mr [redacted] experienced in regards to his data allotmentsIn late 2013, T-Mobile began offering customers on eligible Simple Choice rate plans the largest global data coverage area included at no extra chargeThis global freedom, known as Simple Global, was automatically added to qualifying Simple Choice plans and is available in over countries and destinations (see www.t-mobile.com/international for participating countries) With T-Mobile's Simple Global offering, customers have unlimited web at standard speeds of approximately 128KbpsThese speeds are great for web browsing, e-mail, social networking and occasional use of certain features like GPS and mapsHowever, should a customer feel these speeds are not sufficient; higher-speed data passes are available for purchase when travelling abroadAdditionally, voice calls back to the U.Sand Simple Global countries are a flat rate of $per minute, while unlimited text messaging is included at no cost T-Mobile records confirm that Mr [redacted] is receiving notification that he has reached his domestic data roaming allotmentThe domestic data roaming allotment varies by data rate planOur records indicate that Mr***’s data plan includes megabytes of domestic data roaming per billing cycle on each of his mobile numbersT-Mobile provides data usage alerts via text message when domestic data roaming usage reaches 80% of the allotment and then again at 100%Mr [redacted] can also view his usage at any time through the MyAccount feature on his deviceOnce the data roaming allotment is reached, data service will be suspended until the beginning of Mr***’s next billing cycle in accordance with our Terms and ConditionsPlease note that data services are also restored when Mr [redacted] returns to the T-Mobile network or if he selects a data plan with a higher domestic data roaming allotmentMr [redacted] can also use a service while roaming to obtain unlimited access to data Our records confirm that on May 14, 2017, Mr [redacted] reached his domestic data roaming allotmentAs such, domestic roaming functionality was suspended until May 27, 2017; the start of Mr***’s next billing cycleT-Mobile regrets any inconvenience to Mr***Should Mr [redacted] wish to increase his domestic data roaming allotment, or wish to discuss this matter further, he may contact me at the number listed below Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Diana J [redacted] Executive Response