T-Mobile USA

August 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 14, 2017, regarding the above-referenced account Please be advised that T-Mobile has made several attempts to contact Ms [redacted] at the number and e-mail address provided in her correspondence to your office which have proven unsuccessful As such, we will make every effort to address her concerns within this letter T-Mobile regrets any continued concerns Ms [redacted] has experienced regarding a handset return As detailed in our letter to your office dated May 24, 2017, with regard to your file number [redacted] , T-Mobile issued a credit in the amount of $on the same day for the non-return fee assessed for the Apple iPhone 6S handset that T-Mobile did not receive, as part of our Warranty Exchange program Please note that the tracking information Ms [redacted] provided in her most recent correspondence to your office was associated with an Apple iPhone 6S handset associated with a previous Warranty Exchange order T-Mobile records reflect that Ms [redacted] participated in the Limited Warranty Exchange process an additional time on March 13, 2017, for mobile number ending with the Apple iPhone 6S handset, and agreed to the terms of the exchange including an Out-Of-Warranty (“OOW”) fee of up to $ Regretfully, upon T-Mobile’s receipt of the non-working Apple iPhone 6S handset on April 19, 2017, it was determined the handset had sustained physical damage As such, an OOW fee of $plus applicable taxes was billed to the account T-Mobile would like the opportunity to resolve this matter amicably with Ms***; therefore, she may contact me at the number below to provide additional information that will allow us to further investigate this matter T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Ronnie A [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because:Dear Diana,Thank you for getting in touch with meI did receive a phone message from you and I have called you back twice and left messagesI am hopeful that we will have the chance to connect soonI greatly appreciate your attention to this matter, however there are still some issues to addressFirst off, your math is not correct - The credits that you are offering me will leave me with a balance of $and not $as you have suggestedI also don't understand why I am being left with a balance at all? You should be applying the following credits to my account:$for the Astro Pop$Astro Pop Shipping & Handling$Evolve Tax$Evolve Shipping & HandlingResulting in a balance of $0.Further, I am confused as to why T-Mobile applied a credit for the Evolve handset ($79.20) and the Astro handset tax ($15.51), but neglected to apply any other credits? If you are ultimately saying that the Evolve was supposed to be returned (which was explicitly NOT explained to me over the phone, or communicated to me in any other way by the agent I spoke with on 7/15/15), then why are you still attempting to charge me for the Astro handset ($149.76), the Evolve tax ($7.65), and Shipping & Handling charges for both ($x 2)??From my perspective, T-Mobile is attempting to charge me for all kinds of things and is doing so illegallyYour loyalty department very graciously offered to send me a FREE handset so that I would have a working phone on your networkThere was supposed to be NO CHARGE to meT-Mobile did NOT instruct me to send back anything and because your company keeps phone records, I encourage you to listen to the call log from 7/15/I have absolutely nothing to fear because I am telling the truth in this matterI asked your agent on the phone if I should return the EvolveShe did not give me an answer and subsequently I received no further communication from T-Mobile regarding this matter by phone, mail or email At this point I am asking you to send me a shipping label to return the Evolve and issue sufficient credits in order for me to obtain a $balanceThe worst part about this experience is that I have been a very loyal T-Mobile customer since switching over to your service in Despite my constant service interruptions I have defending T-Mobile vehemently and have been enthusiastically supporting the companyNow I must question the my loyalty because how can I be loyal to a company that has both lied to me AND called me a liar? I am getting the clear message that T-Mobile would rather lose my business than admit any wrongdoingAnd all this over an $phone! Really??Please make this rightI look forward to hearing from you and I can be reached anytime at [redacted] Sincerely, [redacted]

June 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 25, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience Mr [redacted] has experienced regarding his accountT-Mobile is always working to improve its coverage, and we are sorry to hear that Mr [redacted] had issues with our serviceOur Personal Coverage Check tool, which predicts and approximates service availability down to the street level shows that Mr [redacted] should have expected good coverageRegretfully, T-Mobile cannot guarantee coverage as there are so many factors that can affect the coverage day to dayT-Mobile records confirm that on January 10, 2016, Mr [redacted] filed an insurance claim for a liquid damaged device through T-Mobile’s third-party insurance provider AssurantPlease note Mr [redacted] was required to return his equipment to Assurant’s warehouse as part of the exchangeRegretfully, as Assurant did not receive the return of the damaged equipment Mr [redacted] was charged a $non-return feeT-Mobile views this charge as valid and owedPlease be advised Mr [redacted] ’s account was active from September 11, 2014, through March 17, 2016, when the mobile numbers were ported to another carrier, thus canceling the accountA review of Mr [redacted] ’s outstanding balance of $1,reflects the following charges: • Monthly recurring service charges for service rendered from March 14, through May 13, • Equipment Installment Plan (“EIP”) charges in the amount of $for a Samsung Galaxy Note 64GB purchased on September 11, 2015, and Logitech Mini Boom Black accessories totaling $• A $Assurant non return fee for a Samsung Galaxy Note not returned to T-Mobile’s third-party insurance provider Assurant• Applicable taxes and feesWhile we do regret any concerns, T-Mobile views the above charges as valid and owedIn an effort to amicably resolve this matter, on May 31, 2016, T-Mobile applied a credit in the amount of $for the Assurant non-return feeMr [redacted] ’s account now currently reflects a remaining balance of $As an additional courtesy, T-Mobile provided a day collection hold on collection activity until August 29, Upon speaking with Mr [redacted] he accepted this as resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCZachary S [redacted] Executive Response

September 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 24, 2017, regarding the above-referenced account T-Mobile regrets any concerns Ms [redacted] may have had in regards to her activation promotions and carrier freedomPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our retail location T-Mobile records confirm that on June 12, 2017, Ms [redacted] activated three voice lines and subscribed to the T-Mobile ONE Unlimited Talk, Text, and Data, promotional rate plan for $per month, which provides the first two lines with unlimited talk, text and data at up to 4G/LTE speeds depending on device capabilityPlease note that all additional lines added after the first two are $each per month On June 17, 2017, Ms [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a new Apple iPhone 6S Plus for a total cost of $with $paid at the time of signing and agreed to a monthly installment payment of $T-Mobile offers the option at the time of a purchase to trade in a handset for credit towards their purchase or installment planT-Mobile record does not reflect that Ms [redacted] took advantage of our trade in program At the time of activation, Ms [redacted] purchased three System Identifying Module (“SIM”) cards for $eachAfter applicable taxes and fees, Ms [redacted] remitted payment in the amount of $at activationAs such, it is T-Mobile’s position that Ms [redacted] was billed accurately and further declines any compensation for this cost As Ms [redacted] is aware, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.Scarrier to T-MobileIn March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offer For new customers who seek reimbursement of equipment installment plans from their prior carrier, the reimbursement is paid in two separate paymentsThe first payment is paid at the time of activation when a handset is traded-inAt that time, a traamount is offered, and if accepted, that amount is applied either towards the down payment of new T-Mobile equipment or as a credit to the accountThe second payment towards a prior carrier’s equipment installment balance is paid once the handset is received and the trapaperwork has been submitted with the final bill showing the accelerated equipment balanceThe amount of the second payment is calculated by taking the final balance owed the prior carrier and subtracting the amount already paid for the trade-inThat second payment is then remitted to the customer in the form of a prepaid bank cardOur records reflect that Ms [redacted] did not receive a tracredit at the time of activation and, based on the amount owed to her prior carrier and approval of her reimbursement request, she was sent a prepaid card in the amount of $for the entire balance of the equipment installments charged by her prior carrier Nevertheless, as a courtesy and in an effort to amicably resolve Ms***’s concerns, T-Mobile offered a $one-time courtesy credit towards her bill and this updated her account to a credit balance of $to be applied towards her bill due October 7, T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Alyssa K [redacted] Executive Response

September 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 27, 2015, regarding the above-referenced account T-Mobile is pleased to report that we resolved this matter to Mr [redacted] ’s satisfaction T-Mobile appreciates Mr [redacted] ’s interest in activating a new account with us and we regret that he experienced any inconvenience with the activation process T-Mobile investigated this matter and we located an account that was activated for Mr [redacted] on May 19, On May 20, 2005, the account that was open for Mr [redacted] was cancelled by our Fraud Management team and we required additional information in order for the account to remain active with us As a result of the account being flagged by our Fraud Management team in and since we did not receive a response from Mr [redacted] after May 19, 2005, his social security number was placed on a negative file, which caused a larger deposit requirement when he applied for service with us again Mr [redacted] informed T-Mobile that he does not believe that he applied for the service with us on May 19, Please be advised that when a customer is asked to supply a large down-payment, T-Mobile is unable to provide details to a potential customer as to why their credit inquiry required the larger deposit as we are not authorized credit counselors and our Customer Care or Retail Sales Location teams may only advise a consumer to contact the credit bureaus Based on Mr [redacted] ’s statement to us and after our review of this matter, T-Mobile removed his social security number from the negative file and he may re-apply for services with us T-Mobile advised Mr [redacted] that if his credit report reflects more than one credit inquiry recently from T-Mobile that he may contact me directly at the number below and we will request to have any credit inquiries, except for one, deleted with the credit bureaus T-Mobile looks forward to providing Mr [redacted] with his wireless needs and we regret any inconvenience that this matter may have caused Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INC Ally Y [redacted] Executive Response

May 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 10, 2017, regarding the above-referenced accountWe are pleased to advise that Ms [redacted] ’s concerns have been resolved to her satisfaction T-Mobile regrets the concerns that Ms [redacted] may have experienced with the cancellation of her account and refundOur records reflect that Ms [redacted] activated her service on April 15, 2017, with two lines of serviceMs [redacted] was subscribed to the Lines T-Mobile ONE All In Promo for $taxes includedAdditionally, she subscribed to T-Mobile ONE plus feature for $on each line and the JUMP! feature on line ending in *** Pursuant to Ms [redacted] ’s request, T-Mobile closed her account on April 22, 2017, within the buyer’s remorse period and Ms [redacted] returned her equipment to the T-Mobile retail locationPlease be advised that customers returning equipment may be assessed a restocking fee at the time the return is processedThis fee is disclosed in both our Terms and Conditions and detailed in our Return Policy, which is displayed in our retail locations as well as online at t-mobile.com As stated in our Return Policy: “You will also be required to pay a restocking fee as follows: The restocking fee is $for advanced, data-focused devices that are designed for Web browsing (e.g., tablets, notebooks, etc.); the restocking fee is $for “smart phone” devices, which are high-end phones that are designed for Web and social media use in addition to standard phone features such as voice and text messaging; and for all other devices, the restocking fee is $(e.gbasic phone devices, data sticks, etc.).” Based upon the return of Ms [redacted] ’s equipment, she was charged a $restocking fee on April 22, T-Mobile records confirm Ms [redacted] did make a payment in the amount of $50.00, on April 15, 2017, via electronic check as a prepaymentMs [redacted] was set up on auto payment with her checking account ending in Therefore, T-Mobile drafted a payment for Ms [redacted] ’s first billing statement dated April 17, 2017, in the amount of $on May 7, However, due to an inadvertent billing error, T-Mobile drafted a second payment in the amount of $on May 8, 2017, for total auto payment draft of $ Our records confirm that T-Mobile has refunded the second payment of $on May 11, Upon speaking with Ms [redacted] , she has confirmed that the refund has been received in her bank account in the amount of $T-Mobile has also issued a refund of $for the payment remitted on May 7, This was done by our Customer Care team on May 15, 2017, please note the refund is being sent via a prepaid card and should be received within ten business days Upon speaking with Ms [redacted] on May 16, 2017, in an effort to resolve her concerns, T-Mobile has issued an additional refund in the amount of $Please note this refund consisted of Ms [redacted] ’s prepayment of $posted on April 15, 2017, and an overdraft fee of $charged due to T-Mobile’s administrative billing errorThis is being refunded via prepaid card and should be received within ten business daysPlease note Ms [redacted] ’s account reflects a zero balance with no monies owed to T-MobileT-Mobile regrets an inconvenience caused to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Sharon B [redacted] Executive Response

Tell us why here October 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 24, 2017, regarding the above-referenced account T-Mobile regrets any concerns Mr [redacted] had with regards to our Trapromotion and we are sorry to have lost him as a customerPlease be advised that with our Trapromotion, customers were required to trade in their current handsetOur records indicate that on November 27, 2016, Mr [redacted] upgraded two of his lines of service each to an Apple iPhone under an Equipment Installment Plan (“EIP”) and was required to send in his iPhone 6s handsets for both lines of servicePlease note that our warehouse did not receive the handset for his mobile line ending in and as such he was not eligible for our Trapromotion for that line Please note that on July 26, 2017, and July 29, 2017, Mr [redacted] cancelled most of the mobile lines on his T-Mobile account by transferring them to another service providerIt is important to note that Mr [redacted] ’s line of service ending in was not transferred to another carrier and T-Mobile has no record of him requesting to cancel this mobile line, as such it remained active on his T-Mobile accountAs result, Mr [redacted] continued to receive billing statements for service On September 19, 2017, T-Mobile issued a billing statement with a due date of October 11, 2017, in the amount of $which included a past due balance of $for the billing period of August 19, 2017, through September 18, 2017, and monthly access charges, taxes and fees from September 19, 2017, through October 18, 2017, in the amount of $ Please be advised that on September 23, 2017, Mr [redacted] cancelled his remaining line of service ending in Also on the above date, as gesture of goodwill, a bill credit in the amount of $was issued to Mr [redacted] ’s T-Mobile account, updating his account to a credit balance of $ With regards to Mr [redacted] ’s request to receive compensation for his iPhone 6S, although T-Mobile records show our warehouse did not receive this handset, in an effort to amicably resolve this matter, we issued a bill credit in the amount of $to his T-Mobile account updating his account to a credit balance of $Please note that T-Mobile refunded the credit balance of $to Mr [redacted] in the form of a prepaid debit card which he will receive within seven to ten business daysPlease be advised that the above refund will update Mr [redacted] ’s final account balance to zero Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Cesar R [redacted] Executive Response

August 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 10, 2017, regarding the above-referenced account Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s recent contact with our Customer Care T-Mobile regrets any concerns that Ms [redacted] may have experienced regarding her accountT-Mobile records indicate that on June 6, 2017, payment arrangements were made with Ms [redacted] with regard to her outstanding balanceFurther, on June 12, 2017, Ms [redacted] contacted T-Mobile to advise that she was unable to make the agreed upon paymentPlease be advised that payment arrangements cannot be deleted or modified once agreed upon T-Mobile records confirm that the payments arrangement Ms [redacted] agreed to was for $to be paid on June 13, 2017; and $1,on June 27, Further records confirm that on June 15, 2017, Ms [redacted] remitted payment in the amount of $Please be advised that this payment was the last payment remitted on the accountOn June 30, 2017, the account was suspended due to non-payment As this amount went unpaid, on July 26, 2017, the account was cancelled due to non-paymentThe account remains closed with a balance of $2,Please be advised that if a customer has an open Equipment Installment Plan (“EIP”) and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchase As such, Ms [redacted] ’s billing statement scheduled to be produced on August 19, 2017, will contain the accelerated EIP charges totaling $1,However, we regret to hear that Ms [redacted] experienced issues with her handsetsAs a gesture of goodwill, Ms [redacted] may return the equipment to the following address by September 18, and we will credit the accelerated EIP balance in the amount of $1,assuming the equipment has sustained no physical or liquid damage: T-Mobile USA, Inc Attn: Chris L [redacted] Menaul BlvdNE Albuquerque, NM Please note that Ms [redacted] remains responsible for charges monthly access charges, usage charges, if applicable, and applicable taxes Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Chris L [redacted] Executive Response

May 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 8, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms [redacted] which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms [redacted] ’s concerns within this letterT-Mobile regrets any difficulty Ms [redacted] has experienced activating serviceUnfortunately, T-Mobile was unable to locate an active account for Ms [redacted] T-Mobile will need an account number, which is digits and/or a T-Mobile mobile phone numberAs T-Mobile was not able to speak with Ms [redacted] regarding her concerns, we respectfully request that Ms [redacted] contact me directly at the telephone number below so that we can work towards an amicable resolutionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCAmor M [redacted] Executive Response

July 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 5, 2017, regarding the above-referenced accountPlease be advised that we have made an attempt to contact Mr [redacted] , which have proven unsuccessfulAs such, T-Mobile will make every effort to address Mr [redacted] ’ concerns within this letter T-Mobile regrets any concern to Mr [redacted] in regards to his recent JUMP! On Demand upgrade experiencePlease be advised that JUMP! On Demand (“JOD”) is a lease option that T-Mobile offers customers to lease new handsets via 18-monthly lease payments and a Purchase Option Price (“POP”) at the end of the lease term or the option to return the devicePlease be advised that JOD also offers customers the ability to tratheir leased device and lease a new device in its place up to three times a year T-Mobile records confirm that on November 12, 2016, Mr [redacted] leased a Samsung Galaxy SEdge via JOD by agreeing to 18-monthly lease payments in the amount of $and agreed to a POP of $Please be advised that T-Mobile does not reflect a record of Mr [redacted] having a lease payment of $for the deviceRecords confirm that on June 8, 2017, Mr [redacted] ’ JOD upgraded from his Samsung Galaxy SEdge to the new Samsung Galaxy SAt the time of signing Mr [redacted] agreed to 18-monthly lease payments of $and a purchase option price of $Regrettably, there was an error with the receipt of the package and on June 13, 2017, T-Mobile attempted to replace his JOD order once again Customers are provided an Equipment Credit Line (“ECL”) that may be used to purchase or lease equipment and accessories and then pay for it in monthly installments depending on the offer that the customer qualified to receiveAt the time Mr [redacted] attempted to lease the Samsung Galaxy Sthe available ECL required that he remit a higher down payment On June 27, 2017, T-Mobile completed its review of the handset order placed on June 8, 2017, for the Samsung Galaxy Sand closed the JOD lease balance of the device updating the ECL for Mr [redacted] new JOD orderOn July 4, 2017, T-Mobile placed a JOD upgrade order for Mr [redacted] once again for the Samsung Galaxy Sin which he agreed to 18-monthly lease payments of $and a purchase option price of $and was not required to make an initial cost reduction paymentT-Mobile records confirm that Mr [redacted] received his new Samsung Galaxy Son July 6, T-Mobile recommends that Mr [redacted] return his Samsung Galaxy SEdge to a local retail location or using the prepaid return label to ensure that the JOD balance on that Samsung Galaxy SEdge is closedT-Mobile regrets any inconvenience Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Oscar T [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because: staff from T-Mobile attempted to contact me via email regarding an explanation regarding the complaint Due to being the victim of identity theft, I hardly believe disclosing information such as a social security number through electronic mail is a secure, safe, or sound practice to exercise I left a voice mail for MrAlbertor V [redacted] to contact me at, including my cell phone and my work number However, I never received a phone call from MrV [redacted] , or any of his peers As someone who does conduct investigations for a profession, I hardly believe that two email attempts suffice as a means to conclude an investigation I can only conclude from this response that 1.) the representative attempting to collect information to resolve the complaint is not directly working for the Office of the President from T-Mobile and therefore does not care if the dispute is actually handled, or 2.) conducting the investigation properly would only result in the discovery of a blatant lack of due diligence and professional obligations that T-Mobile should adhere to when assigning contracts worth thousands of dollars to various individuals Specifically, an account was opened by a person who only had my social security number and date of birth The address and spelling of my name were inconsistent with any information on my credit report, and short of drawing suspicion, it should have most certainly not resulted in granting credit to an individual for thousands of dollars My own investigation, which included driving by the suspected residence, revealed an abandoned house with boards on the window As I have notified T-Mobile directly, through the Revdex.com, and each time the debt has been resold to debt collectors of: 1.) Copies of Police Reports 2.) Identify theft affidavits 3.) Credit Report Investigative dispositions that clearly show the debt being deleted, I am left with the assumption that T-Mobile clearly wants the resolution of this complaint to be handled in federal court under the violations that are occurring under the Fair Credit Reporting Act Again, I do not consider this action to be resolved, and am disgusted that an email suffices as a means to conduct an investigation when my contact information was left on MrV [redacted] 's email Sincerely, [redacted]

August 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 27, regarding the above-referenced accountT-Mobile is pleased to report we have resolved Mr***’s concerns to his satisfactionAs originally launched, the JUMP! feature provided customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout and the benefit of traditheir current device on an Equipment Installment Plan (“EIP") for full credit of the remaining balanceCustomers enrolled in JUMP! are offered the ability to upgrade to a new device up to two times per month period beginning six months after enrollmentT-Mobile records confirm that, on February 17, 2015, Mr [redacted] qualified for and took advantage of the JUMP! program by purchasing three Samsung Galaxy Sdevice kits and trading in two Apple iPhone 5S devices and one Apple iPhone 5c deviceT-Mobile records confirm all three Apple devices were received at our return center on February 27, Due to an inadvertent error, the EIP’s for the two Apple iPhone 5S devices remained activeWhen a subsequent request was submitted to complete the JUMP! transaction, the EIP’s associated with the recently purchased Samsung Galaxy Sdevices were closed, instead of those associated with the tradiPhone devicesT-Mobile has issued credits totaling $for all installments that were billed for the Apple handsets from March of through July of On July 20, 2015, Mr [redacted] ported his T-Mobile numbers to another carrier, thus canceling his T-Mobile accountPlease note this was done prior to T-Mobile being able to close out the Apple device EIP’s as paid in fullIf a customer has an open EIP and the account is canceled, any remaining EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseTherefore, Mr***’s final billing statement will indicate a charge of $for the Apple devicesT-Mobile has applied a credit of $to offset this chargeMr***’s final bill will also be assessed a charge of $for the EIP corresponding with the Samsung device which was not closedIt is important to note T-Mobile will not attempt to collect the remaining balances owed on the additional two Samsung devices that were credited in errorThis is equivalent to a $creditAlthough it is T-Mobile’s position that this is sufficient credit for this transaction, in an effort to amicably resolve this matter, as an additional courtesy, T-Mobile has agreed to apply a credit of $against the remaining balance associated with the Samsung deviceThese remaining charges will be accelerated to final billing statement accordinglyAll credits issued by T-Mobile will be reflected on the final billing statement which will be issued after August 17, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INCLiana G [redacted] Executive Response

January 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] and [redacted] To Whom It May Concern: T-Mobile USA, Inc (“T-Mobile”) is in receipt of your correspondence dated December 4, regarding the above-referenced accountWe regret any concerns to Mr [redacted] regarding our device and rate plan promotions and we appreciate the opportunity to address themOur Friends and Family Lines On Us promotion stipulated from November 18, 2016, to November 22, 2016, eligible customers who have or activated two voice lines on T-Mobile ONE or Simple Choice rate plans could get up to two additional lines for freeCustomers would get monthly credits for the cost of up to two lines activated during the promotional window for the lifetime of the lines when they pay for service on at least two voice lines on the accountOur records indicated Mr [redacted] has two active T-Mobile accountsOn November 24, 2016, Mr [redacted] activated new line of service with mobile number ending in [redacted] under his account number [redacted] Later, on November 27, 2016, Mr [redacted] activated two additional Mobile Internet lines with number ending in [redacted] and [redacted] and another voice line with the number ending in ***As such, two out of the four new lines of service would be eligible to receive the monthly credits to cover the costIn our conversation with Mr [redacted] , he stated that he should have only had two lines added not fourAs such, in an effort to resolve Mr [redacted] ’s concerns on December 20, 2016, T-Mobile cancelled the lines of service ending in [redacted] and ***Additionally, T-Mobile applied a credit of $for service charges on the before mentioned lines of serviceOn Mr [redacted] ’s account number [redacted] , we confirmed that on November 27, 2016, the mobile number ending in [redacted] and a Mobile Internet line of service ending in [redacted] were activatedThe Mobile Internet line ending in [redacted] was placed on our T-Mobile ONE Tablet rate plan while the voice line ending in [redacted] was added to Mr [redacted] ’s existing Simple Choice Family voice planAs such, Mr [redacted] was also eligible for our Friends and Family Lines On Us promotion for the additional lines of serviceHowever, the eligible bill credit for a Mobile Internet line can be up to a maximum of $which would not cover the entire cost of Mr [redacted] ’s Mobile Internet line serviceIn order to resolve Mr [redacted] ’s concerns, on December 27, 2016, the Mobile Internet line ending in [redacted] was converted into a voice line so that it meets the eligibility under the promotionThe Fall LG Smartphone Offer from October 21, 2016, to November 29, 2016, customers who signed up for the new T-Mobile ONE or qualifying rate plan and purchase a qualifying LG device on our Equipment Installment Plan (“EIP”) can receive a discount on the device via monthly bill creditsAlso, the LG G Pad On Us entails that from November 24, 2016, to November 29, 2016, customers who sign up for a GB or higher Mobile Internet plan can get a free LG G Pad X or G Pad F when purchasing on EIP via monthly creditsT-Mobile records indicate on November 29, 2016, Mr [redacted] took advantage of our EIP program and purchased an LG G Stylo Plus handset and an LG G Pad X tabletMr [redacted] remitted payments of $on the LG G Stylo Plus device and $on the LG G Pad X tablet as down paymentsAfter further review, we have confirmed that although Mr [redacted] qualified for both promotion offers, the promotions could not be combinedAs such, on January 1, 2017, Mr [redacted] ’s account [redacted] received the first credit installment of $under the Fall LG Smartphone Offer but will not receive the monthly credits for the LG G Pad On Us promotion as the offers could not be combined and the line of service ending [redacted] has been converted to a voice line hence making it ineligibleWe regret any inconvenience this matter has causedNonetheless, in an effort to resolve Mr [redacted] ’s concerns we agreed to allow him to return both the LG G Stylo Plus device and the LG G Pad X tablet back to T-Mobile for a full refundOur records confirm T-Mobile is in receipt of Mr [redacted] ’s devices and on January 5, 2017, T-Mobile has closed the EIP balances associated with the devices returned and will process a refund of $for the LG G Pad X and $for the LG G Stylo Plus device within ten business daysMr [redacted] ’s accepted all offers as resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCSal O [redacted] Executive Response

June 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: Ms [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 5, 2017, regarding the above-referenced accountT-Mobile is pleased to advise that Ms [redacted] ’ concern has been successfully resolved to her satisfaction T-Mobile regrets any concerns Ms [redacted] may have had experienced with regards to her T-Mobile billing and appreciates the opportunity to respond to her concerns T-Mobile records confirm that between the dates of February 10, 2015, and May 30, 2016, Ms [redacted] financed multiple handsets and accessories utilizing T-Mobile’s Equipment Installment Plan (“EIP”) and agreeing to monthly installments as listed belowPlease note that should an account be cancelled prior to completing the agreed upon monthly installments the final remaining balance(s) will accelerate to the final billing statement: • Apple iPhone Plus Silver 16GB with monthly payment of $ • iPhone Plus TechImpact Check Pink with monthly payment of $ • iPhone Plus TechImpact Shield with monthly payment of $ • Apple iPhone Plus Gray 16gb with monthly payment of $ • iPhone Plus TechImpact Shield with monthly payment of $ • TechiPhone Plus Evo Check Smoke/Black with monthly payment of $ • Apple iPad Pro 32g Rose with monthly payment of $ Please be advised that Ms [redacted] has had a continuous past due balance on her account for up to monthsOn November 19, 2016, Ms [redacted] ’ account was cancelled due to nonpayment of services rendered Please note that in an effort to resume Ms [redacted] ’s services on November 23, 2016, T-Mobile agreed to set up a two part payment arrangement with the first installment of $due on December 7, 2016, and the second installment of $due on December 21, Please note that this payment arrangement was contingent upon Ms [redacted] remitting a payment of $November 23, 2016, which she completed It is important to note that the payment arrangement was set up for the past due balance only and did not include current charges; however, as Ms [redacted] ’ account remained active, she continued to be billed for her monthly recurring chargesBelow is an accounting of Ms [redacted] billing statements from December 29, 2016, through March 29, 2017: • Ms [redacted] ’ December 29, 2016, billing statement reflected a total balance due in the amount of $1,Please note that $1,was considered past dueMs [redacted] then assessed $in monthly recurring charges, a late fee and applicable taxes and fees for the billing cycle from November 29, 2016, to December 28, 2016, and was due on January 21, • Ms [redacted] ’ January 29, 2017, billing statement reflected a total balance due in the amount of $2,Please note that $1,was considered past dueMs [redacted] was assessed $in monthly recurring charges, restore from suspend fees, a late fee and applicable taxes and fees for the billing cycle from December 29, 2016, to January 28, 2017, and was due on February 21, • On February 24, Ms [redacted] remitted a payment in the amount of $reducing her past due to $1, • Ms [redacted] ’ March 1, 2017, billing statement reflected a total balance due in the amount of $1,Please note that $1,was considered past dueMs [redacted] was assessed $in monthly recurring charges, a late fee and applicable taxes and fees for the billing cycle from January 29, to February 28, and was due on March 21, • Ms [redacted] ’ March 29, billing statement reflected a total balance due in the amount of $2,Please note that $1,was considered past dueMs [redacted] was assessed $in monthly recurring charges, a late fee and applicable taxes and fees for the billing cycle from March 1, to March 28, and was due on April 21, Please note that pursuant to Ms [redacted] ’ request on March 29, 2017, T-Mobile successfully reopened the aforementioned EIPs, which is reflected on her April 29, 2017, billing statement • Ms [redacted] ’ April 29, 2017, billing statement reflected a total balance due in the amount of $1,Please note that $1,was considered past dueAs MsWilliam’s EIPs were resumed, $1,was reduced from the past due balanceMs [redacted] was assessed $in monthly recurring charges, a late fee, restore from suspension fees, and applicable taxes and fees for the billing cycle from March 29, 2017, to April 28, and was due on May 21, • Ms [redacted] ’ May 29, 2017, billing statement reflected a total balance due in the amount of $1,Please note that $1,was considered past dueMs [redacted] was assessed $in monthly recurring charges, EIP, a late fee and applicable taxes and fees for the billing cycle from March 1, to March 28, and was due on April 21, As an additional courtesy to Ms [redacted] , on June 6, 2017, T-Mobile offered an Extended Payment Schedule (“EPS”)An EPS breaks up the cost of the billing into a maximum of nine equal monthly payments after a payment of 40% of the balance is remittedAs such, Ms [redacted] ’ agreed to make a one-time payment in the amount of $and to break up the remaining balance of $into eight monthly payments in the amount of $due on her billing statements from June 29, 2017, to February 29, with the final payment in the amount of $due on her March 29, 2018, billing statement Upon speaking with Ms [redacted] , T-Mobile was able to confirm the matter has been resolved of to her satisfactionT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-213-ext [redacted] Very truly yours, T-MOBILE USA, INC Melyssa G [redacted] Executive Response

August 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 11, 2015, from [redacted] regarding the above-referenced account T-Mobile records indicate the account holder of record is [redacted] ***, and that it has designated [redacted] as an authorized user of the account T-Mobile regrets any inconvenience Ms [redacted] has experienced with her Apple iPhone device Further, T-Mobile strives to provide world-class service to all of our customers on each and every contact We make every effort to provide complete and accurate information to our customers We apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] recent interaction with our sales associate T-Mobile records confirm that Ms [redacted] is enrolled in the promotional Simple Choice Four for $rate plan The rate plan provides four lines of service at the cost of $which includes unlimited calling, messaging, and GB of data In addition, Ms [redacted] has the Premium Equipment Protection on each line of service at the cost of $per monthBased on the selected rate plan and features, Ms [redacted] is expected to pay $plus applicable taxes and fees At the time of activation on April 2, 2015, [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Certified Pre-Owned Apple iPhone 5S devices and two Certified Pre-Owned Samsung Galaxy Sdevices EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installments Based the credit history at the time of [redacted] ***’s purchase, they were not required to make a down payment; however, they agreed to pay the taxes on the full retail price [redacted] then agreed to a series of monthly installments in the amount of $49.96, which will appear on the first bill following the purchase of the device Based on the selected rate plan and features along with the monthly EIP’s Ms [redacted] monthly billing statement should be $plus applicable taxes and fees on the rate plan As Ms [redacted] is aware, T-Mobile offers contract freedom for consumers looking to switch from any U.Scarrier to T-Mobile T-Mobile will now reimburse consumers’ early termination fees up to $per line and provide account credits of up to $per device tradat the time of their activation – for up to ten lines of service To be eligible for this offer, consumers must activate a Simple Choice postpaid rate plan, and at the time of this activation, they must potheir current mobile number, traa device, and purchase a new T-Mobile device The new device may be purchased with our EIP but this is not required Each line for which reimbursement is requested, must be ported in from another carrier, added to a Simple Choice postpaid rate plan, have a device tradand a new T-Mobile device purchased for use on that mobile number Additionally customers must submit their final billing statement from the prior carrier to T-Mobile at www.switch2t-mobile.com within (2) months of activation T-Mobile spoke to Ms [redacted] on August 12, 2015, in which she confirmed that she did not trade in any devices to T-Mobile In review of her account, although she is ineligible for any portion of the reimbursement, on June 8, 2015, a credit of $was issued in credit to her T-Mobile account for a portion of the remaining unpaid balance from her previous carrier As a final gesture of goodwill and in an effort to resolve this matter, a credit of $was issued to Ms [redacted] account This credit represents the difference mentioned in her correspondence of $and the amount credited on June 8, T-Mobile is pleased to inform your office that Ms [redacted] accepted our offer as resolution Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INC Sacny A [redacted] Executive Response

December 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 15, 2016, regarding the above-referenced accountT-Mobile regrets any concerns to Mr [redacted] with regards to his T-Mobile paymentOur records indicate that on November 27, 2016, Mr [redacted] agreed to a two-part payment arrangement which consisted of a direct debit from his bank account for the dates of December 11, 2016, in the amount of $and December 25, 2016, in the amount of $It is important to note that when a payment arrangement is agreed to, the date of the payment arrangement cannot be changed but the payment option associated with the payment arrangement can be removed prior to the arrangement date if requested by the customerOn December 8, 2016, Mr [redacted] remitted a cash payment in the amount of $at a T-Mobile retail store to replace his December 11, 2016, payment arrangement but as he did not request to have his credit card removed from this arrangement, therefore, the payment was debited from his bank account on the payment arrangement dateT-Mobile regrets any inconvenience to Mr [redacted] On December 20, 2016, in an effort to amicably resolve this matter, T-Mobile issued two separate refunds to Mr [redacted] ’s original form of payment totaling the amount $which he will receive within three business daysBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCCesar R [redacted] Executive Response

December 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon, & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 6, 2017, regarding the above-referenced account T-Mobile is sorry to have lost Mr [redacted] as a customer and we regret hearing of his concerns with his T-Mobile account final balance and statusPlease be assured that we make every effort to provide complete and accurate information to our customers and we apologize if Mr [redacted] feels that this was not his experience T-Mobile records confirm that Mr [redacted] canceled his T-Mobile account on July 13, 2016, when he ported his mobile number to a different service providerMr [redacted] ’s billing cycle ran from the 21st of one month to the 20th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr [redacted] was billed through July 20, Mr [redacted] ’s final billing statement dated July 21, 2016, reflected a balance in the amount of $which consisted of monthly service charges for the billing period from June 21, 2016, to July 20, Due to non-payment, on October 19, 2016, the account was transferred to third-party collection agency, Convergent Outsourcing Inc., and a collection fee in the amount of $was assessed to the account updating the balance to $Our records confirm that Mr [redacted] paid this balance in full on November 28, 2017, updating the collection status to “paid in full” Upon review of the account and Mr [redacted] ’s, correspondence, and in an effort to amicably resolve this matter, on December 14, 2017, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this accountPlease note that it may take up to days for the credit report to be updatedT-Mobile appreciates the opportunity to respond to Mr [redacted] and we regret any inconvenience to him Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Maggie R [redacted] Executive Response

June 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 13, regarding the above-referenced account T-Mobile regrets any misunderstanding or inconvenience Ms [redacted] experienced regarding her rate plan and the included featuresMs [redacted] is subscribed to our Simple Choice Family Match Unlimited Talk, Text and Data promotional rate plan, which includes certain Un-Carrier features at no additional costIncluded features would be our Simple Global, Stateside International unlimited texting and our new Mobile without BordersMs [redacted] concerns are in relations to our Mobile without Borders; this feature allows unlimited calling and texting between the U.S., Mexico, and Canada, mobile and landline calls included at no additional costCustomers traveling to these areas are also provided high-speed data while roaming in Mexico and Canada (based on network capability and plan allotment) However it should be noted that this feature is to allow our customers to stay connected to their family and friends while traveling to our border countries and is not intended for extended or permanent use in Mexico or Canada and extended use may result in being flagged as an Extreme RoamerPlease be assured that T-Mobile strives to make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that when Ms [redacted] activated her account in a retail location In an effort to continue to provide all T-Mobile customers with the highest quality of service, we periodically review service quality and other network usage patternsWe strive to ensure that T-Mobile customers, wherever possible, are using T-Mobile’s network to handle the majority of their wireless communications needsThis assures customers that their communications experience is the very best we can offer, and permits T-Mobile to offer fair and competitive prices while delivering high quality service to our customers Upon careful review of the usage on Ms [redacted] account prior to cancellation; over several months, we have determined that the majority of her usage has not been on the T-Mobile networkIn accordance with the Terms and Conditions of Ms [redacted] service, T-Mobile elected to discontinue the service for mobile numbers ending in [redacted] and *** In an attempt to mitigate any inconvenience to Ms [redacted] , on May 22, 2017, we provided her with advance notice in order to allow her to have sufficient time to make arrangements to find a service provider in the areas that she most frequently uses her mobile phone servicesPlease be advised that two lines of service ending in [redacted] and [redacted] on Ms [redacted] account were set to be cancelled on June 27, At this time, in an effort to amicably resolve Ms [redacted] concern, T-Mobile has provided the unlock information for both mobile devices and under the agreement to block roaming for the mobile number ending in [redacted] and that line of service will continue to have access to service with T-MobileHowever should that line of service for any reason have the roaming block removed and start using services off the T-Mobile network the process of cancellation could be resumed Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Lauren L [redacted] Executive Response

February 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of a letter dated February 7, 2017, from [redacted] regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] , and that he has designated [redacted] as an authorized user of the accountT-Mobile is pleased to report that Mr [redacted] ’s concerns have been resolved to his satisfactionT-Mobile regrets any concerns Mr [redacted] experienced in regards to his handset upgradeT-Mobile records indicate that on November 14, 2014, Mr [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy Note White handsetAt the time of purchase, Mr [redacted] was not required to make a down payment; however agreed to a series of 24-monthly installments in the amount of $T-Mobile records confirm that on the date of purchase, Mr [redacted] subscribed to the JUMP! feature on the mobile number ending in The JUMP! feature provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout and the benefit of traditheir current device on an EIP for full credit of the remaining balanceCustomers enrolled in JUMP! are offered the ability to upgrade to a new device up to two times per 12-month period beginning six months after enrollmentOn June 30, 2015, Mr [redacted] qualified for and took advantage of our EIP offering with the purchase of a Samsung Galaxy Note Black handset and an Apple iPhone Plus Gold handsetAt the time of purchase, Mr [redacted] was not required to make a down payment; however agreed to a series of 24-monthly installments in the amount of $for the Samsung Galaxy Note handset and $for the Apple iPhone Plus handsetT-Mobile records confirm that at the time of the above-mentioned purchase, Mr [redacted] subscribed to the JUMP! feature on the mobile numbers ending in [redacted] and ***The JUMP! feature provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout, plus the benefit of traditheir current device financed through an EIP for a credit of the remaining EIP balance due, up to one-half of the original retail price of that deviceCustomers enrolled in JUMP! are provided with unlimited opportunities to upgrade the device they enrolled in JUMP!with no waiting periodT-Mobile records indicate that on July 29, 2016, Mr [redacted] qualified for and took advantage of our EIP offering with the purchase of two Samsung Galaxy Note 32GB handsets, one in Gold the second in BlackMr [redacted] was not required to make a down payment however agreed to a series of 24-monthly installments in the amount of $29.59, per handsetT-Mobile has confirmed that at the time of Mr [redacted] ’ purchase of the two Samsung Galaxy Note handsets, Mr [redacted] attempted to surrender his two Samsung Galaxy Note handsets as part of the JUMP! upgrade programDue to an inadvertent error, Mr [redacted] was informed that his traof the Samsung Galaxy Note handsets was not necessaryPlease be assured that T-Mobile strives to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed to do so during Mr [redacted] ’s contact with our retail locationT-Mobile records indicate that on October 14, 2016, Mr [redacted] qualified for and took advantage of our EIP offering with the purchase of an Apple iPhone Rose Gold handset with 32GB of memoryMr [redacted] was not required to make a down payment; however agreed to a series of 24-monthly installments in the amount of $Records indicate that at the time of purchase Mr [redacted] attempted to surrender his Apple iPhone Plus handset as part of the JUMP! upgrade programUnfortunately, Mr [redacted] ’s handset had sustained physical damage and would require him to file a claim with Assurant Solutions, Inc., the provider of Mr [redacted] ’ handset insurance, in order to replace the handset, prior to trade-inT-Mobile records reflect that a claim was not filed with Assurant Solutions, Inc., nor was the Apple iPhone Plus handset received by the retail store locationNevertheless, in an effort to amicably resolve the matter, on February 7, 2017, T-Mobile closed the remaining EIP balance on the two Samsung Galaxy Note handsets and the Apple iPhone Plus handsetAdditionally, T-Mobile applied a credit of $456.12, for the monthly EIP charges for all three handsets from July 24, 2016, through January 23, As Mr [redacted] ’ account had a balance of $858.49, for the billing cycle charges from November 25, 2016, through January 23, 2017, the balance was reduced to $On the same day, T-Mobile applied a courtesy credit of $94.30, for the restore from suspension fees charged to Mr [redacted] account on the billing statement dated December 24, 2016, reducing the balance owed to $Mr [redacted] has accepted this as a resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCDiana J [redacted] Executive Response

April 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] * [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 11, 2017, regarding the above-referenced account T-Mobile regrets any coverage issues Mr [redacted] has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availabilityT-Mobile records confirm that on April 30, 2015, Mr [redacted] activated a postpaid account with the mobile numbers ending in [redacted] and *** On May 1, 2015, Mr [redacted] qualified for and took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of the following equipment with the below monthly installments for a term of months: • Apple iPhone Silver 16GB handset for $per month; • Samsung Galaxy SBlack 32GB handset for $per month; • Medg Univ inch keyboard for $per month; • Samsung Galaxy SImpact Shield screen protector for $per month; • Samsung Galaxy SImpact Check Smoke case for $per month; and • Apple iPhone Impact Check Smoke case for $per month On May 2, 2015, Mr [redacted] activated the mobile number ending in ***Additionally, Mr [redacted] qualified for and took advantage of T-Mobile’s EIP offering with the purchase of a Samsung Galaxy Tab S Bronze 16GB deviceMr [redacted] was not required to make a down payment and agreed to a series of monthly installments in the amount of $ As of the time of Mr [redacted] ’s purchase of the above-referenced equipment, T-Mobile provided a day return period which allowed Mr [redacted] to use the equipment to see if it meets his needsIf the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable EIP entered into at the time of the original purchase T-Mobile records confirm that on December 27, 2015, Mr [redacted] ’s mobile number ending in [redacted] was cancelled when he ported his line to another service providerIt is important to note that as a result of a full payment not being received for the full balance owed on the account, Mr [redacted] ’s account reflected a rolling balance on each billing statementTherefore, on January 2, 2016, Mr [redacted] ’s account reflected a past due amount of $195.02, for the December 2, billing statement, and a new balance owed of $234.64, increasing the balance owed to $On January 8, 2016, Mr [redacted] ’s mobile number ending in [redacted] was cancelled when he ported his mobile number to another service providerT-Mobile records confirm that on January 11, 2016, Mr [redacted] ’s mobile number ending in [redacted] was cancelled at his requestOn January 14, 2016, T-Mobile received a payment of $195.02, reducing the balance owed to $ As a result of the cancellation, Mr [redacted] ’s remaining EIP balances totaling $1,were accelerated to his February 2, billing statement, increasing the balance owed to $1,Records confirm that the last payment remitted of $was received, reducing the balance owed to $1,As payment was not received for the balance owed, on April 29, 2016, Mr [redacted] ’s account was transferred to Receivables Performance Management, a third-party collection agency Records confirm that as collection efforts were unsuccessful, on February 8, 2017, Mr [redacted] ’s account was transferred to Enhanced Resource Centers, a third-party collection agency, where it remains as of the date of this letter In an effort to amicably resolve the matter, although it is outside the day return period, upon speaking with Mr [redacted] on April 19, 2017, T-Mobile allowed Mr [redacted] to return the above-reference equipment, in good working condition, within days, directly to my attention at: T-Mobile USA, Inc Executive Response Attention: Diana J [redacted] Menaul BlvdNE Albuquerque, NM Records confirm that Mr [redacted] ’s equipment was received on April 21, Therefore, on that day, T-Mobile applied a credit of $1,to Mr [redacted] ’s account, reducing the balance owed to zeroT-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Mr [redacted] ’s credit report to reflect the changeMr [redacted] has accepted this as a resolution to his concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Diana J [redacted] Executive Response