T-Mobile USA

June 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 31, regarding the above-referenced account T-Mobile regrets any concerns Mr [redacted] has experienced regarding his billing and payment arrangements on his accountOn February 20, 2017, Mr [redacted] ’ account was activated with four mobile lines of service subscribed to our T-Mobile One Line rate plan with taxes and fees included, for a monthly recurring charge (“MRC”) of $Mr [redacted] ’ billing cycle goes from the 29th of each month to the 28th of the following monthIn addition, Mr [redacted] added a fifth line of service ending in for an additional amount of $per month On March 1, 2017, Mr [redacted] ’ first bill generated reflecting a balance in the amount of $due by March 21, 2017, for services from March 1, 2017, through March 28, On March 2, 2017, Mr [redacted] requested for Autopay to draft from his account on the fourth of every monthIn order to meet this request, a bill cycle date change was applied to the accountThis moved the bill cycle dates to the 14th of the month to the 13th of the following month Please note that on March 4, 2017, T-Mobile processed a $goodwill credit toward Mr [redacted] ’ account reducing the balance to $Additionally, T-Mobile received a payment for Mr [redacted] account for $On March 5, there was another payment of $made toward the account leaving a credit balance in the amount of $ It is important to note, when performing a bill cycle date change, prorated charges are expected due to the offset of billed days on the monthly billIn Mr [redacted] ’ case, his following billing statement was assessed prorated charges from March 29, 2017, through April 13, 2017, in the amount of $Additionally, Mr [redacted] was charged his MRC of $205.00, Android Marketplace charges of $12.96, and a late payment fee of $5.00, for a total balance of $due by May 6, T-Mobile applied goodwill adjustments to the balance in the amount of $8.90, reducing Mr [redacted] ’ balance to $due on May 6, Please be advised that on May 12, 2017, Mr [redacted] ’ line ending in was canceled reducing his MRC by $monthly and was provided a prorated credit of $for services from the date of cancelation through the end of the cycle leaving a balance due of $ On May 16, 2017, a bill generated reflecting as past due balance of $for services through May 13, 2017, and new charges in the amount of $for services from May 14, 2017, through June 13, 2017, reflecting a balance due of $which T-Mobile confirms is valid and owed Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Juan C [redacted] Executive Response

October 19, 2015 FILED ELECTRONICALLY Bureau Service RevDex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in... receipt of your correspondence dated October 10, 2015, regarding the above-referenced account. T-Mobile is pleased to report that Mr. ***’s concerns have been resolved to his satisfaction. T-Mobile regrets any inconvenience Mr. [redacted] experienced in regards to his handset trade-in credit. T-Mobile records indicate that on September 21, 2015, Mr. [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 6s Plus 128GB Gold handset. At the time of Mr. ***’s purchase, he was required to make a down payment of $199.99 which was billed to his account as a courtesy and appeared on the September 29, 2015, billing statement. Additionally Mr. [redacted] agreed to pay $78.37, which is for the taxes on the full retail price and was also billed to the above mentioned billing statement. Mr. [redacted] then agreed to a series of 24 monthly installments in the amount of $31.25, which will appear on the first billing statement following the purchase of the device, on October 29, 2015. The EIP with trade-in option is available for qualified customers who have an open EIP balance and wish to make a qualifying equipment purchase. Once received, it is again inspected and if found to be in acceptable condition, the previously agreed upon credit will be applied to the customer’s open EIP or if the existing EIP balance has since been paid in full the credit is applied to the account balance within two to three billing cycles. T-Mobile records confirm Mr. ***’s Apple iPhone 6 Plus 128GB handset was received at the warehouse. On October 9, 2015, the trade-in credit of $665.00 was approved to be applied to Mr. ***’s T-Mobile account. It is important to note that the trade-in of a device within the retail store is a final transaction. Pursuant to the agreement signed at the time of the trade-in, Mr. [redacted] agreed to and accepted terms which included statements such as “You are giving up full ownership rights to the Handset”, “the sale of Your Handset is final, non-refundable and non-returnable (unless otherwise required by law)”, and finally, “By surrendering Your Handset, You are accepting the Offer Price and have read and agreed to the T-Mobile Device Recovery Program Terms and Conditions”. In an effort to amicably resolve the matter, T-Mobile applied an immediate courtesy credit of $665.00 to Mr. ***’s account. As Mr. [redacted] had a current balance of $611.84, which included $179.48 for the billing cycle charges from September 29, 2015 through October 28, 2015, Mr. ***’s down payment of $199.99 plus the applicable taxes of $78.37 for the new handset purchase and $154.00 for the accelerated EIP balance for Mr. ***’s Sony Xperia Z3 black handset, Mr. ***’s account was left with a credit balance of $53.16. Additionally, at Mr. ***’s request T-Mobile closed the remaining EIP balance of $97.50 and accelerated its balance to the account, which will increase the amount owed on the account to $44.34 due on October 21, 2015. Mr. [redacted] has accepted this as a resolution to his concerns. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INC. Diana J [redacted] Executive Response

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***

October 3, 2016 FILED ELECTRONICALLY Bureau Service RevDex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] - [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc.... (“T-Mobile”) is in receipt of your correspondence dated September 26, 2016, regarding the above-referenced account. T-Mobile regrets any concerns Ms. [redacted] experienced with her T-Mobile account. T-Mobile records confirm that on September 12, 2016, Ms. [redacted] provided T-Mobile with permission to perform a Change of Responsibility (“COR”) for her mobile numbers ending in [redacted] and ***. A COR is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or business. It is ultimately a change in the financial responsibility as the original holder ceases to be financially responsible for the number(s). On September 12, 2016, Ms. [redacted] ’ mobile number ending in [redacted] completed a COR and was transferred to the new account owner. On September 18, 2016, Ms. [redacted] was able to successfully transfer the EIP pertaining to her mobile number ending in [redacted] to the new account holder. Upon speaking with Ms. [redacted] , she would like to transfer the current balance for her mobile number ending in [redacted] to the new owner. T-Mobile explained to Ms. [redacted] that this is not an option; as balances on the account cannot be transferred to another account regardless of a COR. Regretfully, this is a domestic issue and should be resolved between Ms. [redacted] and her father, who is the new owner of the mobile number ending in ***. However, in an effort to amicably resolve this matter, on September 28, 2016, T-Mobile applied a courtesy credit of $200.00 to Ms. [redacted] account. Ms. [redacted] accepted this credit as a resolution. As of September 29, 2016, Ms. [redacted] ’ account balance is $216.40, which consists of her monthly access charges form August 5, 2016, through September 4, 2016, monthly EIPs, monthly Extended Payment schedule charges, and applicable taxes. In addition, T-Mobile placed a hold on Ms. [redacted] ’ account for payment until September 30, 2016. T-Mobile regrets any inconvenience to Ms. [redacted] regarding this matter. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] . Very truly yours, T-MOBILE USA, INC. Ligia M [redacted] Executive Response

February 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 3, 2017, regarding the above-referenced accountWe are pleased to report that upon speaking with Ms [redacted] , she confirmed that T-Mobile had resolved this matter to her satisfaction T-Mobile regrets Ms [redacted] ’s concerns with our Carrier Freedom promotion and the status of her submissionAs Ms [redacted] is aware, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.Scarrier to T-MobileIn March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offerThese promotions, collectively known as Carrier Freedom have been overwhelmingly successful There are several eligibility requirements for both the early termination fee reimbursement and the equipment installment reimbursementTo be eligible for this offer, consumers must activate a Simple Choice postpaid rate plan, and at the time of this activation, they must potheir current mobile number, traa device, and purchase a new T-Mobile deviceCustomers are advised to submit their detailed final billing statement online at www.switch2t-mobile.com within days of activation of their T-Mobile account As indicated on our website, approval of the required documents and reimbursement of the early termination fees may take up to eight (8) weeks from the date of submission to be receivedAs this is a reimbursement offer, T-Mobile recommends that customers make arrangements to pay any costs billed by their prior carrier in order to avoid collection activity Our records indicate that on April 19, 2016, Ms [redacted] activated three lines of service which were ported to T-Mobile from another service providerAt the time of activation, Ms [redacted] purchased two devices and traded in two to handsetsBased on the above terms of the Carrier Freedom offer, Ms [redacted] qualifies for the offering Regretfully, the final billing statement that Ms [redacted] provider from her previous service provider was not itemized, and therefore, T-Mobile was unable to determine the value of her early terminations fees However, in an effort to amicably resolve this matter and as a one-time courtesy, T-Mobile agreed to provide a reimbursement of $to Ms [redacted] Please allow seven to ten business days for deliveryPursuant to a conversation with Ms [redacted] , she confirmed that T-Mobile had resolved this matter Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] recent contact with our retail location Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Alberto V [redacted] Executive Response

August 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 26, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience that Ms [redacted] may have experienced in regards to her Samsung Galaxy Note and appreciates the opportunity to respond to her concernsPlease be advised that Ms [redacted] purchased a Samsung Galaxy Note handset in white on October 27, By purchasing T-Mobile equipment, our customers receive a one-year Limited Warranty provided by the manufacturer of their deviceDuring the Limited Warranty period, customers are eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange ProgramAlternatively, customers can replace their device through a post-exchange program by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a new or like new replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageAdditionally, on October 27, 2014, Ms [redacted] elected to add the Jump! feature to her line ending in ***, which for $per month provides insurance and an extended warranty should the handset experience a software concernT-Mobile records reflect that Ms [redacted] participated in the Limited Warranty Exchange process on August 14, Please note that due to limited availability of the Samsung Galaxy Note she was provided with an upgraded model; the Samsung Galaxy Note handset in whiteFurther, this particular model was on a shipping delay of approximately daysOn August 19, 2016, Ms [redacted] reported to T-Mobile that she was unsatisfied with the option of the Samsung Galaxy Note handset replacement model that was ordered previouslyIn an effort to accommodate her request a Samsung Galaxy Note handset in white was orderedRegrettably, due to low availability this particular device is currently backorderedAt this time there is an estimated time of shipping of September 2, 2016; however, that is subject to changePlease note that on August 22, 2016, the replacement device of the Samsung Galaxy Note handset was delivered to the T-Mobile retail location and was available for pick upAs indicated in the letter to your office, upon Ms [redacted] contacting T-Mobile customer care, it was suggested that she accept the exchange for the Samsung Galaxy Note handset until the Samsung Galaxy Note is shippedOn August 26, 2016, Ms [redacted] visited the T-Mobile retail location and completed the limited warranty exchange for the Samsung Galaxy Note handsetIt is important to note that T-Mobile does not compensate for a customer’s time spent to resolve a concernHowever, in an effort to resolve Ms [redacted] ’s concerns, upon speaking with her on August 29, 2016, T-Mobile issued a one-time courtesy credit to her account in the amount of $resulting in an updated balance of $which is due on September 15, Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s recent contact with our Customer CareT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCShannon R [redacted] Executive Response

July 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 28, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] , and that he has designated [redacted] as an authorized user of the accountPlease note that T-Mobile has successfully resolved Ms [redacted] ’ concern to her satisfaction T-Mobile regrets any concern to Ms [redacted] in regards to her accountPlease be assured that T-Mobile strives to provide world-class Un-carrier experience to all of our customers on each and every contact whether it is in store or over the phoneWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’ recent contact with our Customer Care team Please be advised that on June 21, 2017, Ms [redacted] contacted Customer Care and requested a payment extension for her then past due balance at that time in the amount of $of the total balance of $1,Customer Care granted an extension through June 27, However, on June 24, 2017, Ms [redacted] ’ billing cycle closed and on June 25, 2017, a new billing statement generated reflecting a past due balance of $1,and new charges in the amount of $for a total balance owed in the amount of $1,due by July 17, Please note that as Ms [redacted] ’ past due balance had now increased she was advised of the new past due amount of $1,However, between June 26, 2017, and June 27, 2017, Ms [redacted] submitted several payments totaling $and T-Mobile applied a credit in the amount of $updating the past due balance to $and new charges of $for a total balance owed of $1, Please be advised that on June 30, 2017, T-Mobile reviewed the balance with Ms [redacted] and confirmed it consisted of her monthly recurring charges, applicable taxes, monthly Equipment Installment Plan (“EIP”) charges, late fees, third party content charges, and a returned payment feeT-Mobile has granted Ms [redacted] an extension through August 1, 2017, to provide her additional time to bring the account current Please be advised that on June 30, 2017, T-Mobile also mailed Ms [redacted] a Certified Pre-Owned Samsung Galaxy Sfrom our Handset Upgrade Program at no cost to replace her nephew’s device being used on the mobile line of service ending in ***T-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Oscar T [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because: although I appreciate the efforts of the reps I had to go through way to much unnecessary phone calls and misinformation to get my billing back on trackI had to call each month to get credit for free data promo and I would have qualified for $down had my billing cycle not changed without my permission due to the employee discount I was told I would receive for 15% offI would've never enrolled had I know of the changes to the policy and the change it would make to my bill cycle at the end of my consecutive monthly paymentsCustomer service is very misinformed, confusing,and lack proper information to forewarn of changesIt caused me to have to male more than payment in a month that I wasn't prepared for since I was told I didn't qualify for the program I was interested in signing up for in the 1st place.However when bill is due I get multiple calls harassing me for a payment that I wasn't expecting to makewhen I call in to complain I get treated like I am trying to take advantage of the company with discounts that I don't deserve when all I want is a bill that matches what I signed up for every month.it would be best if I had to pay nothing for the down payment since I never knew starting a bill cycle for discount I never received happened without prior consentAnd my $deposit reimbursed that was applied as a credit for down payment of phone Since I was supposed to get it after a year of service Sincerely, [redacted]

December 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon, & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 23, 2017, regarding the above-referenced accountT-Mobile is delighted to have been able to resolve this matter to Mr [redacted] ’s satisfaction T-Mobile sincerely regrets any concerns that Mr [redacted] experienced regarding his recent return and refundT-Mobile records indicate that on September 15, 2017, Mr [redacted] contacted Customer Care and two orders were placed on his account, an order for an Apple iPhone and a second order for an iPhone 7/Otter box and iPhone 7/Plus Screen ProtectorPlease be advised that the order for the Apple iPhone was cancelled and therefore not charged to Mr [redacted] ’s select method of payment; however, the second order for the accessories was not cancelled, and Mr [redacted] was charged $once the order was shipped T-Mobile records next indicate that on November 2, 2017, T-Mobile received notification from Mr [redacted] ’s financial institution that the payment of $for the accessories could not be honored, and the payment was therefore returned to T-Mobile unpaidIt is very important to note that Mr [redacted] should have received his refund of $at this time from his financial institution due to the chargebackAs a result, a charge in the amount of $was added to Mr [redacted] ’s T-Mobile accountHowever, on November 14, 2017, when it was determined that Mr [redacted] had returned the accessories, a credit of $was entered to Mr [redacted] ’s accountIt is very important to note that according to T-Mobile records, Mr [redacted] has been fully refunded for his accessory purchase Upon reaching Mr [redacted] to discuss this matter, Mr [redacted] indicate that he did not authorize the accessory purchase occurring on September 15, 2017, and had not received any refund back to his original payment method in the amount of $T-Mobile sincerely regrets if this was the case and agreed to internally investigate this matter furtherIn addition, as a courtesy to Mr [redacted] , and in an effort to amicably resolve this matter, T-Mobile issued an account credit in the amount of $117.00, resulting in a revised credit balance of the same amountMr [redacted] accepted this offer as resolution in full to his concerns Regarding Mr [redacted] ’s concerns with his Autopay, T-Mobile records confirm that due to a recently returned payment, Mr [redacted] ’s account was temporarily barred from adding AutopayHowever, T-Mobile has removed this block and records confirm that Mr [redacted] has since enrolled successfully in Autopay once againT-Mobile regrets any inconvenience to Mr [redacted] Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr [redacted] ’s recent contact with our Customer Care Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Kayla J [redacted] Executive Response

October 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 25, 2017, from [redacted] regarding the above-referenced account Please be advised that T-Mobile records indicate the account holder of record is [redacted] , and that he has designated [redacted] as an authorized user of the accountT-Mobile is pleased to report that we have resolved this matter to Mr [redacted] ’s satisfaction T-Mobile regrets any concerns Mr [redacted] has experienced regarding this matter T-Mobile records indicate that Mr [redacted] ’s account was activated on July 5, 2017, in which he has had concerns with serviceRegretfully, Mr [redacted] noticed that he was not receiving calls and was missing text messages T-Mobile records confirm that Mr [redacted] is using a non-T-Mobile branded Samsung Galaxy Shandset It should be noted that while an unlocked Samsung Galaxy Shandset from another carrier will work on the T-Mobile network, we are unable to guarantee the full functionality of that device based on certain hardware or software incompatibilities between carriers Historically, the basic functions of the unlocked Samsung Galaxy Shandset worked on our network; however, certain advanced features may work sporadically or not at all We regret any inconvenience Mr [redacted] has experienced Mr [redacted] contacted Customer Care on July 14, and was provided a 4G LTE Cellspot to improve his reception T-Mobile records indicate that on September 27, 2017, Mr [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy SBlack Onyx 32GB handset for line ending in EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installments Please note Mr [redacted] accepted a tracredit for the amount of $for his [redacted] Samsung Galaxy ShandsetThe trade in credit was applied towards the down payment for the EIP and he was asked to pay for taxes and shipping charges for a total of $ Mr [redacted] additionally agreed to a series of monthly installments in the amount of $ On September 29, 2017, Mr [redacted] purchased a Samsung Galaxy SEdge Silver 32GB handset for line ending in 7527, Mr [redacted] accepted a tracredit for the amount of $for his [redacted] Samsung Galaxy Shandset and was asked to pay taxes and shipping for a total amount of $Mr [redacted] additionally agreed to a series of monthly installments in the amount of $ Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact We also make effort to provide complete and accurate information to our customers We apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] s contact with our retail location and Customer Care Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Rochelle M [redacted] Executive Response

August 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 4, 2016, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Mr [redacted] and he confirmed that his concerns have been resolved to his satisfactionT-Mobile regrets any concerns Mr [redacted] experienced with ordering new T-Mobile service and equipmentWe are thrilled that Mr [redacted] selected T-Mobile as his wireless service providerT-Mobile records confirm that order number [redacted] was created for Mr [redacted] Mr [redacted] elected to purchase the Samsung Galaxy J7, and activate a new mobile number on T-Mobile’s $Simple Choice North American Unlimited Talk, Text and Data rate planT-Mobile is currently offering several promotions, both for Samsung devices and for current educatorsT-Mobile’s educator discount provides customers with a $discount on new phones with a minimum cost of $and also provides a discount of 20% toward new accessoriesT-Mobile’s current Samsung Smartphone promotion provides customers with the option to receive a Samsung device, such as the Samsung J7, freeIn order to receive a Samsung device for free, customers must finance the equipment through our Equipment Installment Plan (“EIP”), wherein they must agree to pay the taxes on the full cost of the device up front, and agree to a month installment plan for the remaining cost of the deviceCustomers then receive a monthly credit toward the cost of the device, equal to the monthly EIP installment, making the device freeFurther records confirm that T-Mobile offers a 17% monthly discount for employees of [redacted] As such, based on Mr [redacted] ’ selection of equipment and selected rate plan and equipment, his monthly cost would be $105.00, before tax, and before the monthly discount for [redacted] In an effort to amicably resolve this issue, we updated Mr [redacted] ’ above order to reflect a $cost for the Samsung Galaxy Jas well as a $up front costMr [redacted] completed the order and agreed that his monthly cost will be $95.00, before tax, and before the monthly corporate discountWe advised Mr [redacted] that once he receives his new device, to email me at [redacted] @T-Mobile.com with his new number and once we have access to his new account we will request that the monthly corporate discount be applied to his new account, which will reduce his monthly charges to $per month, before taxesMr [redacted] has also been advised that if he would like to transfer a new number to T-Mobile, he may also email me directly with the number he wants transferred, the other carriers account number and password and we will request the number be transferred on behalf of Mr [redacted] Mr [redacted] has been advised that the monthly corporate discount will not be applied until his second billing statement is createdAs such, we will follow up after Mr [redacted] ’ first billing statement is provided and manually apply the 17% discount to his account, after which the monthly discount will automatically be applied to his accountT-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCBrian W [redacted] Executive Response

February 7, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern:T-Mobile USA, Inc (“T-Mobile”) is in receipt of your correspondence dated February 2, 2018, regarding the above-referenced account T-Mobile is pleased to advise that Ms [redacted] ’ concerns have been resolved to her satisfactionT-Mobile regrets any inconvenience to Ms [redacted] regarding her promotion concerns T-Mobile records indicate that on November 25, 2017, and December 6, 2017, Ms [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Samsung Galaxy GShandsets At the time of purchase Ms [redacted] was required to remit a $down payment for each handset and agreed to a total of monthly payments of $for each handsetThe promotion that Ms [redacted] is referring to in the letter to your office is our Magenta Samsung BOGO offer From November 17, 2017, through December 24, 2017, new and existing who bought a new Samsung Galaxy S8, SPlus, SActive, or Noteon EIP could get a second Samsung Galaxy S8, SPlus, SActive, or Noteon us (of equal or less value; $max value via rebate) when they also purchased it on EIP and activated at least one new line of service to be used with one of the new devices on a qualifying rate plan during the promotional period Please be advised that Ms [redacted] did not activate a line of service which disqualified her from receiving this offerOn February 1, 2018, as a courtesy T-Mobile removed the remaining EIP balance for one of Ms [redacted] ’ Samsung GShandsets In addition, we have provided credit of $to reimburse Ms [redacted] for the two months she was billed for this handset.T-Mobile contacted Ms [redacted] On February 3, 2018, and advised her of the above We provided an additional credit of $to reimburse Ms [redacted] for the $down payment she remitted at the time of purchase Ms [redacted] ’ current balance is $and as a courtesy T-Mobile has provided a hold through March 1, 2018, to provide additional time to remit payment In addition, Ms [redacted] has been advised that her expected monthly recurring charge will be $going forward Ms [redacted] has accepted this as a resolution to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] .Very truly yours,T-MOBILE USA, INC.Vanessa C [redacted] Executive Response

October 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 2, 2015, regarding the above-referenced accountPlease be advised that upon verification, Mr [redacted] and Mr [redacted] is the same personT-Mobile regrets any concerns and confusion to Mr [redacted] regarding his T-Mobile accountT-Mobile records confirm that on June 26, 2012, Mr [redacted] active service with T-MobileMr [redacted] was subscribed to our Simple Choice Family Unlimited Talk, Text, and Data for Six Lines for $per monthMr [redacted] pays $in monthly Equipment Installment Plans (“EIP”s) for handsets and accessoriesEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsT-Mobile records confirm that on April 20, 2015, Mr [redacted] made a payment in the amount of $to his account for his monthly servicesThis payment was not paid by his financial institutionOn May 12, 2015, Mr [redacted] created a payment arrangement and his account was restoredOn May 12, 2015, Mr [redacted] made a one-time payment in the amount of $Mr [redacted] was required to pay $on May 19, and it was not processed by his financial institutionOn June 14, 2015, Mr [redacted] account was suspended for non-paymentOn July 10, 2015, Mr [redacted] account was canceled for non-paymentOn August 22, 2015, Mr [redacted] account had a balance of $3,472.48, which consisted of his monthly access charges from March 27, through June 14, 2015, monthly EIPs, and $1,in final accelerated EIPsT-Mobile advised Mr [redacted] that his account was past due for more than days and he needed to make full payment of his past due balanceMr [redacted] monthly past due services totaled $1,Upon speaking with Mr [redacted] , he stated that his mobile number was supposed to be suspended as he was out of the countryOur records do not indicate a seasonal suspension was requested for his mobile ending in ***If a seasonal suspend is requested for one of the lines of service on the account, monthly EIPs and account monthly services will continue being charged for the other mobile numbers as the account is on a family planOn August 22, 2015, Mr [redacted] made a total payment of $1,to his account which was applied toward his past due monthly serviceOn August 25, 2015, Mr [redacted] advised T-Mobile that his payment was meant for the remaining EIP balancePlease note any payment made to the customer’s account will go directly to any past due balanceOur records indicate that on February 10, 2015, Mr [redacted] qualified for and took advantage of our EIP offering with the purchase of a Beats Wireless Studio Black Matte US accessory for a total of $On August 25, 2015, Mr [redacted] contacted T-Mobile to dispute the EIP for beats accessories and the HTC Mserial number [redacted] for the mobile number ending in ***In review of the account Mr [redacted] was not required to make a down payment at the time of purchase however, agreed to pay $for taxes and agreed to a series of monthly installments in the amount of $T-Mobile retrieved the original receipt, which indicates that the credit card used to make payment for this accessory order was the same credit made to make payment on February 10, for services on Mr [redacted] accountIt is T-Mobile’s position that this is not fraudIn an effort amicably resolve this matter, on October 2, 2015; T-Mobile applied a courtesy credit of $250.00, which is for the remaining EIP balance on the Beats accessoryPlease note for accounting purposes a credit will be reflected on the billing statement along with a charge to reflect the zero balance for the EIPThis is not a credit that is refundable to the Mr [redacted] as payment was not received for this amountIn regards to the HTC M8, our records indicate that on April 21, 2014, Mr [redacted] purchased an HTC One Mserial number [redacted] on EIP for the mobile number ending in ***Mr [redacted] was also not required to make a down payment and agreed to monthly installments of $Our records indicate that this handset was not returned to our National Return WarehouseIt was used on the mobile number ending in [redacted] from September 22, through January 15, Also, this handset was purchased at a T-Mobile store and should have been returned to the original point of purchaseIn an effort to resolve this matter, T-Mobile applied a credit of $for the HTC One Mfinal EIP balanceAs stated above this was a credit that was not refundable as the credit impacted the balance owed on the EIP for the HTC One MOn August 25, 2015, as a courtesy to Mr [redacted] , T-Mobile applied a temporary adjustment to be able to resume his account and his EIPs on his accountOnce the account was activated and EIPs resumed, the temporary credits were then removedAs of October 7, 2015, Mr [redacted] account balance is $1,265.86, which consists of his monthly access charges for services utilized from August 27, through October 26, 2015, monthly EIPs, final EIP charges for the following: Apple iPhone 5S in the amount of $270.00, Samsung Galaxy tablet in the amount of $250.00, iPhone in the amount of $433.28, and applicable taxesMr [redacted] made a payment in the amount of $for his Apple iPhone 5S so that he could be provided with a Mobile Device unlock codePlease note that the payment in the amount of $for the Apple iPhone 5S was reversedHowever, Mr [redacted] received his unlock code and made payment was not received for the handset as the payment was reversedWhen payment is reversed for an EIP balance the charge will then be reflect on the next billing statement and not applied toward the account as an installmentIt is T-Mobile’s position that the balance is valid and owedAs of October 7, 2015, Mr [redacted] currently has the mobile number ending in [redacted] active and subscribed to our Simple Choice Value rate plan for $per monthMr [redacted] also has a Mobile broadband mobile number ending in ***This mobile number is subscribed to our Mobile Internet On Demand for $per monthThe remaining EIPs on Mr [redacted] account are five EIPs for his iPhone accessories, iPhone 5S, and a lease for an Apple iPhone 6SIt is T-Mobile’s position that the EIPs and lease are valid and owedHowever, in an effort to amicably resolve this matter, on October 7, 2015, upon speaking with Mr [redacted] , T-Mobile offered to issue a credit for nine monthly charges of $for his HTC Mpayment, for a total adjustment of $Mr [redacted] stated the HTC One Mhandset was to have been used as a JUMP! trade-in, ending the EIP, when he purchased his iPhone on a new EIPRegrettably, the HTC One Mhandset was not processed as a JUMP! to JUMP! order; however Mr [redacted] utilized the return label included with the new handset orderPlease note this return label is was for Mr [redacted] to recycle old handsets, should he choose toIt is important to note that handsets returned to T-Mobile via the recycle label are not processed as regular handset returnsMr [redacted] also stated that he did not request that the payment of $be reversed for his Apple iPhone 5SAs such, T-Mobile will follow up once payment has been completed again in the amount of $Mr [redacted] requested additional time to consider the offer presented to himShould Mr [redacted] choose to accept this offer as a resolution to this matter he may contact me at the number provided below by November 7, at which time the offer will expireT-Mobile regrets any inconvenience to Mr [redacted] regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INCLeah T [redacted] Executive Response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

July 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 13, 2017, regarding the above-referenced account T-Mobile regrets to learn that Mr [redacted] is not satisfied with our previous response to your office and will make every effort to fully address his concerns in this letter As stated in our previous letter to your office, Mr [redacted] took advantage of two of T-Mobile’s promotional offers; the Fall LG Smartphone Offer and the November Samsung Tablet on UsOn December 1, both an LG Stylo Plus smartphone and a Samsung Tab E tablet were purchased by taking advantage of T-Mobile’s Equipment Installment Plan (“EIP") offerAs is the case with promotional offers, certain requirements must be met in order to qualify some of which were met however some were notIt is also important to note that the monthly credits related to these promotional offers will take up to three billing cycles to appear on the monthly billing statements; additional credits will be applied on the first billing statement where they appear to account for any previously missed credits At the time Mr [redacted] purchased these two devices, he also changed from the Simple Choice North America rate plan to the T-Mobile ONE rate plan which was one of the requirements to qualify for the Fall LG Smartphone OfferA mobile internet line of service was also added to the account, but it was not subscribed to the correct rate plan to qualify for the Fall LG Smartphone OfferT-Mobile regrets any confusion this may have causedT-Mobile records confirm that, on January 2, 2017, the account was converted back to the Simple Choice North America rate plan thus disqualifying Mr [redacted] from the Fall LG Smartphone Offer On June 12, 2017, the EIP associated with the Samsung Tab E tablet was closed due to the device being returnedIt is important to note that this device was returned outside of the day return period, nevertheless T-Mobile made an exception and, on June 12, 2017, credits totaling $were applied to offset the previously billed EIP installments Upon a thorough review of Mr***’s account, T-Mobile has confirmed that, despite the account not fully qualifying for either these offers, the following promotional credits were applied after the rate plan change occurred: • The billing statement dated March 2, included a credit for the LG Smartphone Offer; • The billing statement dated April 2, included one credit for the LG Smartphone Offer and four credits for the Samsung Tablet On Us offer; • The billing statement dated May 2, included credits for both of these promotional offers; • The billing statement dated June 2, included a credit for the Smartphone On Us offer; and • The billing statement dated July 2, included a credit for the Smartphone On Us offer It is important to note that, the installments for the Samsung Tab E tablet were double credited for four months which overlapped between the refunded credits issued and the promotional credits issuedMr [redacted] can confirm these credits by visiting the My T-Mobile website and registering with the mobile number ending in [redacted] as that is the only line of service that remains active on the accountIt is T-Mobile’s position that Mr [redacted] has been issued credits in excess and no further compensation is owed for these two promotional offersPlease note that, despite the account no longer qualifying, Mr [redacted] continues to receive monthly credits for the LG Smartphone Offer however this is not promised to continue T-Mobile encourages Mr [redacted] to contact our Customer Care team in order to change his individual line to the correct rate plan in order to continue receiving these credits Pursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due dateCustomers can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slip A review of the account confirms that Mr***’s payment that was due on March 22, was not received on timeT-Mobile provided Mr [redacted] with text message notifications and a billing notification providing the payment due dateAs payment was not received timely, T-Mobile suspended the account’s ability to place outbound callsAs stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessedTherefore, when Mr [redacted] made a payment on April 11, 2017, and the service was resumed, the account was assessed a $restore from suspension fee per line of serviceIt is T-Mobile’s position these charges are valid and no compensation is due In Mr***’s letter to your office, he states he is in dispute of international calling charges that were reflected in a previous billing statementT-Mobile records confirm that, on March 8, 2017, a call was placed to the Dominican Republic at a rate of $per minuteT-Mobile provides customers access to all international calling and roaming rates by visiting https://www.t-mobile.com/optional-services/international-calling.htmlAll T-Mobile customers are able to dial internationally from the U.Supon activation and are able to activate an International Calling Block if the wish to prevent any users from placing such callsT-Mobile has confirmed that the account did not of the International Calling Block on the line which incurred the toll charge and therefore it is T-Mobile’s position this call is accurate and the cost is valid and owed As of the date of this letter, Mr***’s account reflects a balance of $with a due date of July 22, If Mr [redacted] wishes to keep his account active, he can expect monthly recurring charges totaling $including applicable taxes and feesIf Mr [redacted] decides to cancel his T-Mobile account, his final billing statement will reflect the remaining balance owed for the currently active EIPsOn November 7, 2016, Mr [redacted] qualified for and took advantage of an EIP with the purchase of an Apple iPhone smartphone and agreed to installments of $Mr [redacted] can make early payments on the EIP in order to avoid the remaining balance billing in full on his final billing statementAs T-Mobile has no record of the LG Stylo Pro being returned, the EIP will remain active and, if Mr [redacted] chooses to cancel the account, the remaining balance will be billed in full on the final billing statement Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Liana G [redacted] Executive Response

June 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 2, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] ***, and that she has designated [redacted] as an authorized user of the accountT-Mobile sincerely regrets any inconvenience Mr [redacted] has experienced regarding his accountT-Mobile records indicate that Mr***’s account may be placed on seasonal suspend once per months for a maximum of consecutive daysHowever, as the account is under contractual obligation, the contract will be extended for the amount of time the account is on a seasonal suspensionPlease note the cost for a seasonal suspend is $plus tax per monthPer Mr***’s request, his two lines of service ending in [redacted] and [redacted] were seasonally suspended on December 27, 2015, and were scheduled to resume on March 24, 2016, provided that payments remain current through that dateIf at any time the account goes into a past due status and the account is suspended for non-payment, the seasonal suspension will be removedRegretfully, as the account went past due during the duration of the seasonal suspend the account was suspended for non-payment on February 5, Please note on February 10, 2016, payment was remitted in the amount of $which systematically restored service on the account to an active statusAs T-Mobile did not receive a request from Mr [redacted] to seasonally suspend her account again the account began incurring monthly access chargesAs such, Mr***’s account balance of $represents monthly access charges rendered from the billing statements dated March 7, 2016, through May 7, In an effort to amicably resolve this matter, on June 3, 2016, T-Mobile applied a credit in the amount of $bringing the account balance to zeroPlease note Mr***’s account is once again active and will begin incurring monthly access chargesT-Mobile regrets any inconvenience this may have caused Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCZachary S [redacted] Executive Response

December 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 6, 2015, regarding the above-referenced accountT-Mobile regrets any concerns that Mr [redacted] may have experienced in regards to the payments made towards his Equipment Installment Plan (EIP)T-Mobile records confirm that on July 22, 2014, Mr [redacted] qualified for and took advantage of our EIP offering with the purchase of an LG GhandsetEIP is a payment option that allows eligible customers to purchase handsets by making agreeing to pay the remaining balance in installmentsT-Mobile records confirm that on October 29, 2015, Mr [redacted] accessed his online account at myt-mobile.com and made two additional payments towards his open EIP balance in the amounts of $and $It is important to note that customers remitting an EIP prepayment online are provided with the following terms: “This payment will show against your account balance until your next bill when it will be applied to your EIP balanceAll payments can be viewed in your payment history.” Please note that when a customer initiates an EIP payoff and remits an additional payment toward their EIP, the payment is posted to the account immediately while the associated charge to close the EIP does not appear until the end of the billing cycleAs such, if there is a balance owed at the time of EIP payment, it will be applied to that open balanceOur records confirm that at the time Mr [redacted] remitted his EIP payments, his account balance was $On November 13, 2015, Mr [redacted] remitted a payment in the amount of $35.01, which brought his balance to zeroT-Mobile records confirm that on November 24, 2015, Customer Care applied a $dollar credit, equivalent to half of the above-referenced EIP payment to Mr [redacted] ’s account, which applied to next billing statementIn an effort to amicably resolve Mr [redacted] ’s concerns, T-Mobile issued a credit in the amount of $towards his accountPlease note that Mr [redacted] ’s account remains active with a balance of $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCRuben A [redacted] Executive Response

April 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 6, 2017, regarding the above-referenced account T-Mobile regrets any further concerns Ms [redacted] has experienced regarding her above-referenced T-Mobile accountAs stated in our previous response dated April 4, 2017, please be advised that, upon receipt of Ms [redacted] ’s documentation on November 23, 2016, T-Mobile applied a credit to the account in the amount of $3,for charges through March 24, 2016, which reduced the balance to $which consists of monthly access charges, applicable taxes, and fees accrued during the period of March 24, 2016, through July 13, It is T-Mobile’s position that this balance is accurate as it was incurred after the bankruptcy file date Due to continued non-payment, on September 3, 2016, Ms [redacted] ’s account was transferred to the third-party collection agency, Convergent Outsourcing Inc., for collection of the outstanding balanceAs of March 9, 2017, Ms [redacted] ’s account was transferred to the third-party collection agency, Sunrise Credit Services, for continued collection effortsMs [redacted] may contact them at 1-800-645-for payment options Furthermore, regarding treatment for Ms [redacted] ’s post-petition account balance, Ms [redacted] may send updated bankruptcy documentation to the following: T-Mobile USA, Inc Bankruptcy Department P.OBOX Bellevue, WA 98015- Ms [redacted] will need to include her above-referenced account number and her social security number with her documentationUpon receipt of the updated bankruptcy documents, Ms [redacted] ’s account will be updated accordingly Furthermore, please be advised that T-Mobile has not received a notice of representation from Ms [redacted] ’s attorneyHowever, if Ms [redacted] has retained legal counsel, all communication must be sent to T-Mobile’s Legal department via written correspondence at the following address: T-Mobile Wireless Legal Department SE 38th Street Bellevue, WA 98006- Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Brandon M [redacted] Executive Response

March 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: Nicholas [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 13, 2017, regarding the above-referenced accountT-Mobile is delighted to have resolved this matter to Mr [redacted] ’s satisfaction T-Mobile regrets Mr [redacted] ’s ongoing concerns regarding his enrollment in our Friends and Family promotionPursuant to our previous response, T-Mobile indicated that Mr [redacted] ’s mobile numbers ending in [redacted] and [redacted] were enrolled in T-Mobile’s Friends and Family Lines on Us promotionHowever, upon further review, only Mr [redacted] ’s mobile number ending in [redacted] was accurately enrolled in the Friends and Family Lines on Us promotion Please be advised that the mobile number ending in [redacted] is subscribed to our 200MB rate plan, at a cost of $per monthHowever, as Mr [redacted] has both voice and data services with T-Mobile, he is provided a monthly credit of $10.00, making the line ending in [redacted] free each monthA review of Mr [redacted] ’s account confirms that it is Mr [redacted] ’s mobile number ending in [redacted] which was added during T-Mobile’s Friends and Family Lines On Us offer, but has not yet been properly enrolled to receive the promotion On March 1, 2017, when Mr [redacted] ’s mobile number ending in [redacted] was enrolled in T-Mobile’s Friends and Family Lines On Us promotion, Mr [redacted] was provided retroactive credit in the amount of $for the three months of missed creditsIn addition, Mr [redacted] was provided a credit in the amount of $for the promotional credit for the billing statement dated March 19, Upon speaking with Mr [redacted] regarding this matter, T-Mobile agreed to enroll the line ending in [redacted] in our Friends and Family Lines On Us offer, and Mr [redacted] will see the promotional credit, and retroactive credit, appear within two billing cyclesIn addition, T-Mobile has agreed to follon Mr [redacted] ’s account when his next two billing statements release, around April 20, 2017, and May 20, 2017, to ensure that Mr [redacted] has received his promotional and retroactive creditsT-Mobile regrets any inconvenience to Mr [redacted] regarding this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Kayla J [redacted] Executive Response

January 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] * [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 5, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Mr [redacted] ’ may have experienced regarding the billing of his accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr [redacted] ’ recent contact with our sales officeT-Mobile records confirm that on June 9, 2015, Mr [redacted] ’ activated his T-Mobile account with his three mobile numbers ending in 3371, 3408, and Mr [redacted] ’ was subscribed to our now grandfathered Simple Choice Family Unlimited Talk, Text, and 4G Data lines plan for $per monthMr [redacted] ’ third additional line is $per month and receives the same featuresT-Mobile records confirm that as of June 9, 2015, Mr [redacted] ’ account is participating in our Advantage ProgramT-Mobile offers corporate discounts to individuals who are active employees at large businesses that are included in our corporate agreement listThis Discount Program is referred to as the T-Mobile Advantage ProgramThis is a grandfathered program that allows individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collectiveCustomers are required to recertify their employment on an annual basis to maintain their monthly discountMr [redacted] ’ account is not eligible for a monthly discount based on the terms of his promotional rate planOn November 2, 2015, T-Mobile applied a courtesy credit of $due to his monthly discount not being appliedOn November 22, 2015, T-Mobile applied a courtesy credit of $to his account due to his monthly discount again not being appliedIn an effort to amicably resolve this matter, on January 12, 2016, T-Mobile applied a courtesy credit of $to his account for any misinformationT-Mobile is pleased that Mr [redacted] has decided to keep his T-Mobile accountAs of January 12, 2016, Mr [redacted] ’ account reflects a credit balance of $Mr [redacted] accepted the credit as a resolutionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCLeah T [redacted] Executive Response