T-Mobile USA

April 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 18, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience that Ms [redacted] may have experienced with the replacement deviceT-Mobile records reflect that Ms [redacted] purchased a Samsung Galaxy S 32GB handset on July 16, By purchasing T-Mobile equipment, our customers receive a one-year Limited Warranty provided by the manufacturer of their deviceDuring the Limited Warranty period, customers are eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange ProgramAlternatively, customers can replace their device through a post-exchange program by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageAlthough a new handset is not always available, on March 31, 2016, upon speaking to Ms [redacted] , T-Mobile agreed to send her a new Samsung Galaxy S32GB device in exchange for her non-working Samsung Galaxy S32GB handsetIt is important to note that Ms [redacted] will view a charge of $for the handset cost which will be removed upon Ms [redacted] returning her non-working device to my attention at: [redacted] T-Mobile recommends that Ms [redacted] requests a return tracking number when shipping the equipment back to T-Mobile, and that she retain a copy of the return tracking number for her records, as we are not responsible for equipment being returned back to usWe ask that Ms [redacted] please include the handset, battery, charger and her account information within the box to ensure that she receives the proper credit upon receipt of the handsetT-Mobile regrets any inconvenience Ms [redacted] may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCSacny A [redacted] Executive Response

October 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 14, 2016, regarding the above-referenced accountT-Mobile is pleased to report that Mr***’s concerns have been resolved to his satisfactionT-Mobile regrets any concerns Mr [redacted] experienced in regards to his iPhone TraofferT-Mobile records confirm that on September 14, 2016, Mr [redacted] qualified and took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of two Apple iPhone Black handsets with 32GB of memory and two Apple iPhone Plus Rose Gold handsets with 32GB of memoryAt the time of purchase Mr***’s purchase qualified for the iPhone TraofferStarting September 9, 2016, for a limited time, new and existing postpaid customers who tratheir fully paid off iPhone (from any carrier) can get a new iPhone for free, via billing credits, when purchased on EIPStarting September 15, 2016, customers must sign up for the T-Mobile ONE rate planOn October 6, 2016, Mr [redacted] utilized T-Mobile’s EIP offering with the purchase of an Apple iPhone Black handset with 32GB of memoryPlease note that as Mr [redacted] did not change his rate plan to the T-Mobile ONE rate plan, Mr***’s purchase did not qualify to receive the monthly bill credits, reducing the cost of the handset to zeroAdditionally, on October 7, 2016, Mr [redacted] qualified and took advantage of T-Mobile’s JUMP! On Demand lease offering, with the lease of an Apple iPhone Black handset with 32GB of memoryThis handset also did not qualify for the iPhone Traoffer as the handset must have been purchased utilizing EIPNevertheless, on October 20, 2016, in an effort to amicably resolve the matter, and as a courtesy to Mr***, T-Mobile closed Mr***’s EIP and JUMP! On Demand on the two iPhone Black handsets purchased on October 6, 2016, and October 7, 2016, reducing the balances to zeroMr [redacted] has accepted this as a resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCDiana J [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am especially grateful to MsSharon B [redacted] for her patience and diligence in bringing this case to a satisfactory resolutionSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would further like to add that Chris is the consummate professionalHe read all of the issues I have been experiencing over the past months before calling me and had an offer prepared immediatelyIt is my hope that tech support gets on the same page and has better answers for customers that may experience the same issues It has been my pleasure working with Chris and though I hope it is not necessary, I have his permission to contact him directly in the future if need be Thank you to everybody involved in this matter.Sincerely, [redacted] ***

September 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 19, 2015, regarding the above-referenced accountT-Mobile has confirmed that the name on the correspondence and the name on the account are the same personT-Mobile would like ensure that Ms [redacted] is satisfied with the way her account is set up, if she would like to update the billing name on her T-Mobile account to reflect her name change, she may bring her government-issued I.D., and Marriage Certificate / Divorce Decree to a direct T-Mobile retail store to have her account updatedPlease note that T-Mobile can only change the billing name to match the name listed on the government-issued I.DT-Mobile regrets that Ms [redacted] is dissatisfied with our previous response to your office and we want to assure her that she is being billed properlyAs stated in our previous correspondence, if customers make an extra EIP payment with an account balance greater than zero, like Ms [redacted] did, the payment is posted to the account immediately while the associated charge to close the EIP does not appear until the end of the billing cycleAs such the extra EIP payment will appear to reduce the balance due for that month rather than the EIP balanceNevertheless, in an effort to amicably resolve Ms [redacted] ’s concerns, T-Mobile has issued a onetime credit in the amount of $toward Ms [redacted] ’s account for the previous EIP payments for the Roll Glass and S-view coverTo make the EIP payoff process as seamless as possible for Ms [redacted] in the future, we recommend that she make extra EIP payments when her account reflects a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INCRuben A [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIn speaking with Leah from T-Mobile, she was able to resolve the issue per my request and also compensated me for the time and miscommunication experiencedSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I have received only one correspondence post my complaint, thank-you for reducing my bill amount but I still can not log in to my account even after many months of Having trouble ticketPlease do not close complaint unless the issue is resolved.Sincerely, [redacted] ***

Revdex.com Team, I apologize I missed the email seeking input after resolution of Complaint ID: [redacted] This issue has been addressed to my full satisfaction by TMobile and if you would like to update your records with that response, please feel free to do so Thanks, [redacted]

September 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 5, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that upon speaking with Ms***, she confirmed that her concern has been resolved to her satisfaction T-Mobile regrets any inconvenience that Ms [redacted] experienced in regard to paying her balance through T-Mobile’s website and we appreciate the opportunity to address her concernsT-Mobile records indicate that on October 5, 2011, Ms [redacted] activated her account with mobile number ending in ***Regrettably, on August 11, 2017, Ms [redacted] cancelled her account by porting her number to another carrierUpon Ms [redacted] cancelling her account, any features included with having T-Mobile services were cancelled as well which includes online access via the T-Mobile.com website Ms [redacted] has the option to pay her balance due via the Interactive Voice Response system, at a T-Mobile retail location, over the phone with Customer Care, or with the billing statement that is sent to herPlease be advised that upon speaking with Ms [redacted] on September 8, 2017, she agreed to pay the balance in full of $at a retail location Should Ms [redacted] have any questions regarding her account or the information provided above, she may contact me at the number listed belowT-Mobile regrets any inconvenience to Ms [redacted] and we hope to serve her again in the future Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Carlos T [redacted] Executive Response

March 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 2, regarding the above-referenced accountPlease be assured that T-Mobile strives to resolve our customers concerns in a timely manner and we regret that we have been unable to speak with Ms [redacted] directlyT-Mobile reached out to Ms [redacted] on March 4, 2016, and March 7, Please note that T-Mobile will continue to work with Ms [redacted] until an amicably resolution is agreed upon regarding her equipment and her final balanceT-Mobile regrets any inconvenience to Ms [redacted] regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCLuv V [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, as for the attempts in contacting me personally, I have never received a phone message, be it home or cell numberThe goodwill gesture from T-Mobile is satisfactory and my only hope is that they will provide further training for their agents located in their outsourced Call Center.Sincerely, [redacted]

Thank you Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I spoke with T-Mobile's Executive Office - on March 17, I was advised T-Mobile would honor the promotion and I would receive the equipment and the newly activated line at no chargeOn March 20, I received the equipment (Samsung J7) Later that afternoon I was contacted by T-Mobile representative (Nicole) who honored her word and called me back concerning this issueShe also informed me that T-Mobile would be able to add the promotion to my newly activated line and she needed my approval to proceedI assured her I was pleased with the final outcome and she confirmed she was adding the appropriate "No Charge" code to my account I spoke with Nicole's supervisor (Joe) to let him know how much I appreciated the Resolution efforts made by Nicole to assist me and make things right for the customer I would also like to thank the Revdex.com for mediating this process to a successful conclusion Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Denise M [redacted]

June 12, 2015FILEDELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondencedated June 5, 2015, regarding the above-referenced account T-Mobile offers customers subscribed to eligible Simple Choice and New Classic rate plansthe largest global data coverage area included at no extra charge This global freedom was automatically addedto qualifying Simple Choice plans andis available in over countries and destinations (seewww.t-mobile.com/international for participating countries)Please note, thereis no need for customers to add a separate feature or service to the accountbefore they travel if they are subscribed to a qualifying rate plan With T-Mobile's SimpleGlobal offering, customers have unlimited web at standard speeds ofapproximately 128Kbps These speeds aregreat for web browsing, email, social networking and occasional use of certainfeatures like GPS and maps However,should a customer feel these speeds are not sufficient; higher-speed datapasses are available for purchase when traveling abroad Additionally, voice calls back to the U.S.and to Simple Global countries are aflat rate of $per minute, while unlimited text messaging is included at nocost It is important to note that users traveling to a countryoutside of Simple Global coveragewill incur text charges at $per message sent or received and data roamingcharges at our standard World Class rates of $15/MB (plus taxes &fees) Voice charges vary by country,and as such, T-Mobile recommends that customers visitwww.t-mobile.com/international before they travel to see specific countryratesT-Mobilerecords indicate Mr [redacted] , who is subscribed to an eligible rate plan wasusing a Samsung Galaxy Shandset, a data device, on mobile number ending in ***while recently internationally roaming in Nepal which is does not fall withinthe Simple Global coverage Please also be advised that upon the handset registering withthe network in Nepal a series of text messages are sent to the handset thatread: Free T-MobileMsg: Welcome to KenyaOut of plancoverage$0.50/text and $4.19/min talkFor info call us for free +[redacted] Free T-Mobile Msg:CAUTION: Charges for web, email & apps while roaming up to $15/MB +taxTo opt out of data dial #***#, to opt in text #***# Based on the warning text messages that were sent and Mr[redacted] ’s usage of the service, it is T-Mobile’s position that the account wasbilled in accordance with that usage and we consider the charges to be validHowever, in an effort to amicably resolve this matter on June 10, 2015,T-Mobile applied a credit to the account in the amount of $1,for theincurred international roaming chargesPlease note that the account currentlyremains open and reflects a credit balance in the amount of $that willapply to the next month’s billing statement We regret any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaintagainst T-Mobile be closedThank you for bringing this matter to our attention Should you have any further questions, pleasefeel free to contact me at the address below or [redacted] Very truly yours, T-MOBILE USA, INC [redacted] Executive Response

November 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: Mrs [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 22, 2016, regarding the above-referenced account T-Mobile regrets any inconvenience to Mrs [redacted] regarding being charged for a non-working handsetPlease be advised that on June 29, 2016, a handset replacement was ordered for Mrs [redacted] ’s non-working handset, and it was shipped to her on June 30, Please be advised that in each replacement handset box, a set of instructions are provided to inform the customer how to return their non-working equipment and to avoid being charged a non-return fee In addition, the possibility of a non-return fee is disclosed at the time an exchange is processed Our records do not indicate that we received the non-working handset, as such; Mrs [redacted] was charged $for the non-return fee and applicable taxes Mrs [redacted] ’s monthly billing statement that was generated on November 11, in the amount $for monthly service charges from September 11, through November 10, and a non-return fee plus applicable taxesPlease be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned may The account may be reported to the credit bureau while a balance remains outstanding It is important to note that as of the date of this letter, Mrs [redacted] account has not been assigned to a third party collection agency T-Mobile records confirm that Mrs [redacted] canceled her account on November 12, when she ported her mobile number to another service provider Mrs [redacted] ’s billing cycle ran from the 11th of one month to the 10th of the following month Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle As a courtesy, an in an effort to amicably resolve this matter, T-Mobile placed a credit in the amount of $to Mrs [redacted] ’s on November 29, bringing her balance to $for monthly service charges from September 11, through November 10, plus applicable taxes that is past dueIn addition, T-Mobile will follow up on Mrs [redacted] ’s next billing statement credit Mrs [redacted] ’s final billing statement for monthly service charges after November 11, plus applicable taxesMrs [redacted] has accepted this as resolution to her concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Christopher R [redacted] Executive Response

May 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 15, 2016, regarding the above-referenced accountWe are pleased to report that we have resolved Mr [redacted] ’ concerns to his satisfactionWe are excited that Mr [redacted] was able to take advantage of our Samsung tablet bundle promotion and regret to hear that he had any complications with the rebate submissionStarting April 6, 2016, for a limited time, customers could receive up to $off the Samsung Tab A or the Tab Swhen they purchase select new Samsung phones and a new Samsung Tab A or Tab Swith our equipment installment plan (“EIP”) and add a new data line of service with at least gigabyte (“GB”) of dataAccording to our records, on April 23, 2016, Mr [redacted] purchased a Samsung Galaxy SEdge and a Galaxy Tab Son EIPMr [redacted] added the new data line for his tablet with a 2GB data plan which qualified him for the $rebateIn order to claim the rebate, Mr [redacted] needed to accept the promotion at www.t-mobile.com/promotions and enter in the promotional code within days of purchaseWe are sorry that Mr [redacted] received any error with the site when he attempted to enter in the necessary codeNevertheless, as Mr [redacted] qualified for the offer and was still within the day since purchase timeframe to submit rebate, upon speaking with him on May 18, 2016, we explained the promotional offer and submitted the rebate request on his behalfMr [redacted] will receive the rebate as a prepaid MasterCard for up to $for the tablet within eight weeks after submissionMr [redacted] can track the rebate status at https://promotions.t-mobile.com/OrderSearch with tracking # [redacted] Please note that T-Mobile presented this offer as resolution to his concerns which he has accepted and considers this matter resolved to his satisfactionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCChristina SExecutive Response

December 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 5, 2016, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Ms [redacted] ’s satisfactionT-Mobile regrets any account and service concerns Ms [redacted] has experiencedIn Ms [redacted] ’s most recent letter to your office she outlined concerns regarding her price planAs indicated in our previous response to your File Number [redacted] , T-Mobile records confirm that Ms [redacted] subscribes to our T-Mobile One rate planT-Mobile ONE is a radical new take on how we access the mobile internet, which, for $per month, provides unlimited talk, text and high-speed smartphone dataMs [redacted] also indicated concerns regarding a recent payment arrangement that was placed on her accountT-Mobile records confirm that a payment arrangement was placed on Ms [redacted] ’s account and was set for December 12, 2016, in the amount of $Upon speaking with Ms [redacted] on December 13, 2016, T-Mobile determined that Ms [redacted] agreed to the above mentioned payment arrangement to avoid service interruptionIn an effort to amicably resolve this matter, T-Mobile placed a credit on Ms [redacted] ’s account in the amount of $resulting in a credit balance of $on Ms [redacted] s accountMs [redacted] ’s account remains active and in good standingPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s contact with our Customer Care departmentBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCJames H [redacted] Executive Response

February 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 22, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience Mr [redacted] experienced in regards to the Carrier Freedom Reimbursement offer and the porting of his mobile numbers to T-MobileT-Mobile records indicate that on November 13, 2015, Mr [redacted] activated three voice lines of service and requested the port in of his mobile numbers ending in [redacted] and ***Unfortunately, due to an inadvertent error, Mr [redacted] mobile number ending in [redacted] was ported in and replaced the voice line of service that should have received the mobile number ending in ***T-Mobile records indicate that this was corrected and Mr [redacted] three voice lines are currently activeT-Mobile records indicate that at the time of activation Mr [redacted] entered into three JUMP! On Demand lease agreementsJUMP! On Demand provides customers another affordable option to use the best new devices on our amazing Data Strong networkThe lease option provides some of the lowest-out-of-pocket expense when getting the new device along with a low monthly costCustomer may be required to pay a capital cost reduction at the time of lease signing based upon their credit and or choice of deviceCustomers only pay taxes on the capital cost reduction at the time they receive the deviceThen during the month term, customers pay a monthly lease payment and applicable taxes along with their monthly service billAt the end of the month term period, customers can return the device, upgrade to a new device or, if they have decided that they wish to own it, can do so by paying the purchase option T-Mobile records indicate that Mr [redacted] took advantage of our JUMP! On Demand lease offering with the lease of a Samsung Galaxy SEdge Black Sapphire handset, a Samsung Galaxy SEdge Gold Platinum handset and an Apple iPhone 6s Silver handsetAt the time of Mr [redacted] lease activation, he was required to pay a capital cost reduction of $Mr [redacted] then agreed to monthly lease payments in the amount of $for the Samsung Galaxy SEdge Black Sapphire handset, $for the Samsung Galaxy SEdge Gold Platinum handset and $for the Apple iPhone 6s Silver handsetAt the time of Mr [redacted] lease activation, T-Mobile was offering two JUMP! On Demand promotional handset offers, the Apple iPhone 6s $or $offer, and the Samsung Galaxy SEdge $to $offerAs a part of this offer, Mr [redacted] would have been required to traa qualifying handset to receive a billing credit to offset the monthly lease payment to either $or $for months for the Apple iPhone 6s handset, or $to $for the Samsung Galaxy SEdge handsetT-Mobile records indicate that Mr [redacted] traded in an Apple iPhone 16GB Silver handset during the lease activation of his Apple iPhone 6s handsetTherefore, Mr [redacted] qualified for monthly billing statement credits of $to offset the lease payment to $per month for monthsAdditionally, Mr [redacted] traded in a Samsung Galaxy SMini handset during the lease activation of his Samsung Galaxy SEdge Black Sapphire handsetTherefore, Mr [redacted] qualified for monthly billing statement credits of $to offset the lease payment to $per month for monthsMr [redacted] also traded in a Samsung Galaxy Shandset during the lease activation of his Samsung Galaxy SEdge Gold Platinum handsetTherefore, Mr [redacted] qualified for monthly billing statement credits of $to offset the lease payment to $per month for monthsIt is important to note that enrollment in the above-referenced promotions disqualified Mr [redacted] from participation in the Carrier Freedom handset reimbursement programAs Mr [redacted] is aware, in early 2014, T-Mobile announced contract freedom for consumers looking to switch from any U.Scarrier to T-MobileIn March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offerThese promotions, collectively known as Carrier Freedom have been overwhelmingly successfulIn order to qualify for the reimbursement of early termination fees, customers must submit a reimbursement form along with a copy of the final billing statement from their prior carrier to T-Mobile at www.switch2t-mobile.com within two (2) months of activationAs indicated on the website, approval of the required documents and reimbursement of the early termination fees may take up to eight (8) weeks from the date of submission to be received and there is no process for that time period to be expeditedTo be eligible for reimbursement, the T-Mobile account must be in good standingAs this is a reimbursement offer, T-Mobile recommends that customers make arrangements to pay any early termination fees billed by their prior carrier in order to avoid collection activityOn December 12, 2015, T-Mobile received Mr [redacted] reimbursement documentationOn December 23, 2015, Mr [redacted] reimbursement for his early termination fees associated with the mobile number ending in was approvedUnfortunately, as Mr [redacted] had already participated in the above-referenced Apple and Samsung JUMP! On Demand promotions, his submission for the reimbursement of his remaining handset balance with his previous carrier in association with the mobile number ending in [redacted] was declinedT-Mobile regrets any inconvenience to Mr***Nevertheless, as a courtesy to Mr [redacted] and in an effort to amicably resolve the matter, upon speaking with Mr***, T-Mobile will allow Mr [redacted] to resubmit his previous carrier’s billing statement within days of this letter, directly to my attention at [email protected] receipt of Mr [redacted] submission, T-Mobile will assess his remaining handset balance and issue a refund up to $350.00, in the form of a prepaid refund card, to Mr [redacted] billing address, within seven to ten business days from the date of processingMr [redacted] has accepted this as a resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCDiana J [redacted] Executive Response

April 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 20, 2017, regarding the above-referenced account T-Mobile regrets any inconvenience to Mr [redacted] regarding the cancelation of his T-Mobile accountOn August 9, 2016, Mr [redacted] activated a T-Mobile post-paid account on our “No Credit” account typeAs such, Mr [redacted] was required to remit a deposit of $for his two lines, at the time of activation Please note that our postpaid “No Credit” account types utilize our bill current bill system which means that charges for a customer’s rate plan are billed in advance of the service being provided and become due within that billing cycleHowever, our bill current bill system is not a prepaid service, and as such requires a customer’s request to cancel service Unfortunately, as Mr [redacted] ’s account remained unpaid, his account was canceled on February 13, 2017, for non-paymentAs such, Mr [redacted] ’s deposits remitted at activation were released and applied to his outstanding balance of $which was comprised of his unpaid monthly recurring charges from January 3, 2017, through February 13, Mr [redacted] ’s updated balance was $following his deposit release As Mr [redacted] ’s account remained unpaid, his account was referred to an outside collection agency, on March 17, As Mr [redacted] ’s account was referred to an outside collection agency, he was assessed a collection fee of $20.91, effectively updating his balance to $ In an effort to amicably resolve this matter, T-Mobile has issued a credit of $to the above-referenced account bringing the account to a zero balanceAs such, Mr [redacted] ’s account will remain closed with a zero balanceT-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Martin G [redacted] Executive Response