T-N-T, LLC

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to meAccording to the [redacted] rep, they will be in [redacted] on October 28thIt is our hope to end the dispute with a financial compensation agreed upon by? all.? ? Regards, [redacted] And [redacted]

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to meAccording to the [redacted] rep, they will be in [redacted] on October 28thIt is our hope to end the dispute with a financial compensation agreed upon by all Regards, [redacted] And [redacted]

We were having many problems with our phone system at the time and messages were not getting throughThe complaint has been resolved

[redacted] Hi ***, I don't have her contract still, but at that time we only offered the mandatory year warrantyIf we extended it, it would be on her copy of the contract Thanks, [redacted] , Engineer T-N-T, LLC [redacted] Improvements

Complaint: [redacted] I am rejecting this response because: while we appreciate the apology, and your accepting responsibility now, it comes a little too lateJust a bit more effort and customer concern on your part could have prevented this some of this from becoming such an issue The correct email is [redacted] , and typically you should have gotten a bounce back that it was incorrect after the first emailWhy through all of these nearly ½ months haven’t you said a thing about emails, even when we were face-to-face? That “whole delivery delay” was a mess, but the fact that you promised us callbacks on many occasions, and didn’t stand behind your word remains disappointing It is? interesting you “doubt you or I will be able to get an [redacted] rep” to our house, since? he has already offered to send a rep out While we appreciate your comments and that you intend to mean it, “your word” has been severely tested through all of this and it’s tough to believe you One other thing is the lack of cleanup after the install was disappointing and potentially could have led to property damage or injury to persons/petsWE had to do the cleanup we picked up the scraps from the deck, pieces of metal, etc in our yard and under our deck, plus the screws in the yardThe trampled grass, while somewhat expected, could and should have been simply sprayed off with a hosePlease don’t advertise clean up if it’s not going to be done IF we now agree that “everything is fine” then, and ONLY THEN, will we get a response from [redacted] ?? Hmmmm that sounds like signing off on an unfulfilled contractAt the very least we will be scheduling a meeting with [redacted] BEFORE we give our satisfaction and accept your response.? [redacted] and [redacted] ? ? ? Regards, [redacted] And Beth Mierau

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to meAs you've stated, you will be here 7/26/between 8-8:AMI will be looking forward to seeing you then & begin to resolve this issue Regards, [redacted] ***

This work was more than years ago and so is years past our warrantyWe used the trim that the customer picked out and as I remember the flashing is not a problemI have no way to know for sure if the caulking was our fault but a full refund does not seem warrantedWiping the caulk with denatured alcohol and then applying paint-able silicone caulk would fix the problem

Complaint: [redacted] I am rejecting this response and have included our responses in highlighted yellow? to TNTWe have also attached a copy of the [redacted] Inspectors refusal to do the inspection and photo's of a few of the screws visible in our yard, plus one of? the poured footings I cannot argue that communication was lacking, and we should have made calls to update the clientHowever we had nothing to update them with, and told them so many times We honestly were shocked at the quick response to our complaint.? TNT, you actually did have things to tell us, but chose not to communicate.? Keeping a customer informed should be a priority of any businessThe lack of communication caused us to actually go looking for the company at the address to see if it was a legitimate business.? The [redacted] offices do not call us to let us know when a permit is ready, so when we had last called they told us it would be ready in a week or two, and we didn't call again until July 1stWe just don't have time or the desire to upset the [redacted] employees by calling everyday for the hundreds of permits we submit every year Why did it take a month to submit our permit for a ?" you said it yourself ?" basic/standard awning? Knowing your customers were anticipating delivery in July, isn’t it your JOB to check on permit status? We certainly didn’t expect you to check every day, but once a week seems reasonable, followed by a call to the customerThe only reason you called the [redacted] is because we called you and asked for a status update The main issue was getting delivery from [redacted] , the client called and spoke with them directly a few times and were told as much as we were, that the product had shipped but no idea on when it would arriveWe spent many hours trying to get updates, arguing with [redacted] reps, and talking with shippers trying to get a time frame for delivery to no availWe didn't even know it was going to be delivered to their home when it was, let alone that it was in Denver ready for home delivery WE are your customerWE deserved communication ?" even if it wasn’t good newsOur level of frustration grew the less you communicated with usThe reason we contacted [redacted] is because we lost faith in your ability to follow through and you lied to us blaming the [redacted] for taking so long to approve the building permit, until we called the [redacted] ourselves We have had our patience tested with the supplier this year, and not being able to get any updates, we didn't have anything to communicate As stated previously, yes, you did have things to communicate, even if the news wasn’t goodYour sales rep gave us a week lead time once the permit was submitted, so that was what we had to go off of in good faith from YOU as our contractor, not [redacted] We are very sorry that the product took so long to get here, and didn't have any idea of when it would, but that was completely and totally out of our control.? Where is the apology to US ?" your CUSTOMER ?" that it took so long, that you failed numerous times to communicate IN GOOD FAITH, that YOU created an abyss between your company and your customer? We never planned on being there on the 17th or 21st, I'm not sure why they thought that discussed it being installed while they were away on vacation, but that we were still waiting on one more partThat part didn't arrive until late Friday afternoon, and thinking they were still on vacation, installed as fast as we could - the following Monday morningWe did everything we could as fast as we could to help them out, we unfortunately can not control the delivery of the parts We asked TNT to come over before we left on vacation because we had so little faith in their follow throughThank goodness we DID initiate this meeting, because we discovered the plan submitted was incorrectThe design is a simple foot by foot, foot attached to the house and foot out from the house, but the design for the building permit showed foot attached to the house and foot out from the houseThis error lies squarely with TNT.? This was just another red flag as to the lack of professionalism by this companyTNT told US they would “begin work on the 17th, but more likely on the 21st so that when you return from vacation it will be done!” Your comment above “We did everything we could as fast as we could to help them out” is extremely rudeWe didn’t ask for fast ?" we asked for the job promised to be completed professionally and thoroughly so as to ensure we had a safe, durable and functioning awningIt was far too late to expect the “on time” part They did not need to be present for the [redacted] inspector, sometimes the inspectors will not let themselves in the back without permission (sometimes they will), but they did have the permissionMaybe it just wasn't forwarded to the inspector...? This is incorrect informationPlease see attached the note from the [redacted] Inspector stating that he was there and left because no one was thereWhen we called the City’s Building Division to ask about the Inspection notice that was left on our front door, we were told that the mandate from the [redacted] Manager was that the inspectors will not go onto a property without permission and “That is [redacted] policy.” Today (October 14) we called to verify policy and were told that yesterday (October 13th) they had a meeting and the rules are, the inspectors cannot go into a house without a person years old or older and cannot enter a yard without the owner unless there is a note on the front door giving them permission and assuring there are no pets present.? So it appears that there is no written policy on this issue and is something they continuously talk about to guide their inspectors The only issue with inspection is that two small 8" knee braces are required to attach between the posts and beams, it'll take two minutes to installWe had just found out Monday that it was needed, and will be out shortly to finish it This is simply ‘one more nail in the coffin’ in our lack of trust in TNT to complete this job wellThat these were left off is one thing, but also notice the comment “will be out shortly to finish it”TNT didn’t communicate ANYTHING with us about finishing the project or whenIf something doesn’t pass inspection because the drawings call out the use of knee braces -- and WE had to call TNT to discuss this issue with the inspector (during the inspection that WE had to schedule), wouldn’t a professional be on the phone with the customer letting them know their plan of corrective action? Instead, while we were speaking with the [redacted] Inspectors office today (October 14), they ‘happened’ to mention we were scheduled for an inspection today! Does this mean someone came out and installed the knee braces without telling us, but had the courtesy to contact the [redacted] to re-schedule the inspection?? Just when we think maybe something will change and we’ll be treated with respect and courtesy, TNT chooses NOT to do thatAGAIN TNT also did not follow their own procedure as to how things would flow with installationTNT said they would dig footings, then get the initial inspection and approval to go aheadInstead, they installed almost the entire system BEFORE getting inspection.? We were unnerved by this and literally perplexed as to why TNT would take chances like that In addition, we noticed the louvers were not closing completely, that flashing had not been installed per direction, that the battery box cover is tan and the entire rest of the system is white, and the cement around the footings looks unfinished and shoddyThe “fix” for the louvers was to beat and bang on the system to make it close.? The flashing was installed only AFTER we requested it againThe battery box only comes in tan ?" something I wish I’d have known ahead of timeThe cement is what it is, but seems to be lack of pride in ones finished work We also are submitting photo’s of what was left in our yard after the install There were pieces of scraps, metal and screws in front of the deck in the grass which could have damaged a lawn mower or if stepped on, caused injury The clients spoke with [redacted] about compensation for the delayed delivery and not ever knowing when it would delivered, they are well aware that it wasn't our issue We are simply floored by this response and lack of taking ANY responsibility by TNTOur request was to have someone from TNT and someone from [redacted] come out and do a thorough inspection and discuss our concernsTNT didn’t even address this in the responseWe did speak with the [redacted] rep who said he was going to talk with THEM/TNT about some sort of compensationThis was something the [redacted] ? rep brought up, not usSince final remittance goes to TNT, wouldn’t it make sense that this happen? And finally, we assert that TNT remains responsible for their suppliers whether they deliver or don’t deliverIsn’t it the contractors responsibility to communicate with customers to keep them aware of the progress, or lack of, during a project? Why blame it all on the supplier? We noticed each of the previous Revdex.com complaints against TNT included many of our same issuesIt’s disheartening to know that they continue down this path There was no hint of apology to us as customers in this response for the past months of waiting, wondering, confusion, frustration and disappointmentWe reject this response Regards, [redacted]

[redacted] , These are some pictures of the caulk and flashing It shows how the flashing doesn't extend onto the brick and is encapsulated by the caulk that was put on by TNT I have spent 60hrs scraping caulk and sanding myself and had the painter scrape also for about 15hrs the spots I had difficulty with I have taken time off work losing pay to try and get this done I don't have the money yet to pull off the wood and reflash Running out of good weather time to get things prepped and my painter has been booked up He will be working overtime to try and fit me in I'm worried about rain getting in the walls etcSo I cannot wait any longer to seal up the moldingHopefully the painter can come by this week and recaulk now that I have the silicon caulk all removed This whole thing is very stressful I just want it done and soon so I don't have exposed walls and potential for leaking Also TNT mentioned I chose the molding they put on I did not! They suggested and supplied this molding Special milled molding I had ordered months earlier from [redacted] was deemed unusable and one of the TNT employees hauled it away for me He thought that maybe he could use it for something else he was considering working on Where TNT purchased the new molding I do not remember I think it was [redacted] or [redacted] but am uncertain Hope these pictures send properly, I had lots of trouble with getting a camera and my computer locking up [redacted]

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted] ***

I'm sorry for the lack of communication, we've been having many issues this year that are out of our control - our suppliers say they are the busiest they've been in yearsSo your pergola components that usually take weeks still haven't arrived, and as we discussed we wanted to install them at the same timePer our more recent conversations I do understand that we are going to be installing the deck first and then the pergola when it finally arrivesWe should have kept you more up to date, we were just waiting to hear when it'd arrive and kept expecting we'd know much sooner than we didI didn't receive this complaint until now, I know we've talked a couple times since this was filed, but other future customers may see this as well, so - as we just discussed, we are planning on installing the deck tomorrow, the concrete is scheduled for later this week after the deck is complete, and the pergola still has an unknown delivery date

we hired this home improvement company in may to build a x foot deck on our home in cheyenne wy;, using TimberTech material; the deck was completed in June & is unusable; the deck boards were not fastened securely or properly, & as a result the deck boards are sagging in areas & heaved/humped up in other areas; gaps between the boards are so large that you can put your hands through them; TNT assured us that they would repair the deck & correct the problems; they confirmed that they would repair the deck starting July 20, 2016; now they don't have a firm date; these people are liars; they employ inexperienced people, use child labor & housewives with no construction experience; we have a deck that has several workmanship & safety issues & we can't use it; when my husband contacted TNT, he was told to "grow up & suck it up"; WE PAID 12,DOLLARS FOR THIS MONSTROSITY THAT WE CAN'T USE, & WE CAN'T GET IT FIXED NOR CAN WE GET OUR MONEY BACK; THESE PEOPLE ARE FRAUDS & NEED TO BE PUT OUT OF BUSINESS!!!!!!!!!!!!!!! THEY ARE SCAM ARTISTS THAT GO TO HOME SHOWS, TAKE YOUR MONEY & DO UNPROFESSIONAL WORKI need someone to help me either: GET THEM TO REPAIR MY DECK OR RETURN MY $12, SO I CAN GET ANOTHER CONTRACTOR; If this isn't resolved by Monday July 25, we will contact our attorney, as well as the Colorado & Wyoming Consumer Protection offices , state's attorneys general; I don't understand why these people can get away with this

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

I thought that I had apologized, but it must not have been clearI am sorry for the lack of communication, I really amI understand your frustration at the lack of communication and accept full responsibility for itI understand that this process did not go as you expected it to go, and that you hold us responsible for shipping tooIt does reflect on us negatively, and I wish it all would have gone better too.I've sent you several emails over the last few months, but after your latest response I'm not sure you're receiving themI been sending them to "***", the email that's on our contractPlease check your spam folder, or let me know the right email if this is not itI tried to ensure better communication after your first complaint, and sent an email, right after responding to you here, that we'd be out the following day to remedy the knee braces. In case you can't find our email's, here are the last two:Oct 2:pmHi ***,I thought you had understood that whole delivery delay, and us not having any information to update you with...We will be out first thing in the morning tomorrow to install the knee braces, and will schedule the inspection for tomorrow afternoonPlease leave the permit out on the deck and a note on your front door telling the inspector they have permission to enter your back yard, then you do not need to be there (they'll need to see the permit though for sure).I doubt you or I will be able to get an *** rep out to your house, but the crew who installed yours has installed more than any other in ColoradoI'm extremely confident that it was installed properly, if something was to happen because of installation, we'll always take care of itWe do stand behind our work.Oct 8:pmHi ***,I checked the city's website, your permit inspection passed todayEverything is built correctly to the engineering with the city's approvalYou mentioned that *** would be willing to give you some money off for the long delay, but they need to know that everything else is complete and your happy with the product before they'll issue anythingPlease let me know if there's anything else we need to do, if not then reply all with your satisfaction and *** *** (the *** rep you spoke with) will be able to do what he needs to do to get you a creditI'm sorry for the way this turned out, please let me know what we need to do now to rectify the situation.Tad B***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to meAs you've stated, you will be here 7/26/between 8-8:AMI will be looking forward to seeing you then & begin to resolve this issue
Regards,
*** ***

Hi,I really wish you would have mentioned this to me instead going straight to the Revdex.comI was only aware that there was a small gap and had agreed to adjust it - I was told that your home wasn't quite square (as almost always is the case) which caused thisThe sub has built many of decks but this
particular brand he didn't have experience with, which rarely is a cause for concern from us as they are all quite similarI am suprised to hear that they brought out children, and agree that that is not appropriate in any way, and will make sure that does not happen againI measured 30' with you on the job site, and you told me that you even thought it was 30' - the additional 2' that was added is obviously an addition and so was charged as such, just as raising the deck added more steps and so was an additional chargeWhen items or size's change, it effects the price accordingly - we even added those items at our minimum pricing. I will talk with Corey about what needs done to repair it, and we will of course do whatever needs done to make this deck greatI apologize that it needed any repairs and that non-workers were brought to the site, please contact us directly to resolve any issues in the fute - this is the first I've heard of everything but the gap, and isn't the best way to contact us...Tad B***, President

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to meAccording to the *** rep, they will be in *** on October 28thIt is our hope to end the dispute with a financial compensation agreed upon by all.
Regards,
*** And *** ***

Hi,I cannot argue that communication was lacking, and we should have made calls to update the clientHowever we had nothing to update them with, and told them so many timesThe *** offices do not call us to let us know when a permit is ready, so when we had last called they told us it would be
ready in a week or two, and we didn't call again until July 1stWe just don't have time or the desire to upset the *** employees by calling everyday for the hundreds of permits we submit every yearThe main issue was getting delivery from ***, the client called and spoke with them directly a few times and were told as much as we were, that the product had shipped but no idea on when it would arriveWe spent many hours trying to get updates, arguing with *** reps, and talking with shippers trying to get a time frame for delivery to no availWe didn't even know it was going to be delivered to their home when it was, let alone that it was in Denver ready for home deliveryWe have had our patience tested with the supplier this year, and not being able to get any updates, we didn't have anything to communicateWe are very sorry that the product took so long to get here, and didn't have any idea of when it would, but that was completely and totally out of our control.We never planned on being there on the 17th or 21st, I'm not sure why they thought thatWe discussed it being installed while they were away on vacation, but that we were still waiting on one more partThat part didn't arrive until late Friday afternoon, and thinking they were still on vacation, installed as fast as we could - the following Monday morningWe did everything we could as fast as we could to help them out, we unfortunately can not control the delivery of the parts.They did not need to be present for the *** inspector, sometimes the inspectors will not let themselves in the back without permission (sometimes they will), but they did have the permissionMaybe it just wasn't forwarded to the inspector... The only issue with inspection is that two small 8" knee braces are required to attach between the posts and beams, it'll take two minutes to installWe had just found out Monday that it was needed, and will be out shortly to finish it.The clients spoke with *** about compensation for the delayed delivery and not ever knowing when it would delivered, they are well aware that it wasn't our issue

we hired this home improvement company in may to build a x foot deck on our home in cheyenne wy;, using TimberTech material; the deck was completed in June & is unusable; the deck boards were not fastened securely or properly, & as a result the deck boards are sagging in areas & heaved/humped up in other areas; gaps between the boards are so large that you can put your hands through them; TNT assured us that they would repair the deck & correct the problems; they confirmed that they would repair the deck starting July 20, 2016; now they don't have a firm date; these people are liars; they employ inexperienced people, use child labor & housewives with no construction experience; we have a deck that has several workmanship & safety issues & we can't use it; when my husband contacted TNT, he was told to "grow up & suck it up"; WE PAID 12,DOLLARS FOR THIS MONSTROSITY THAT WE CAN'T USE, & WE CAN'T GET IT FIXED NOR CAN WE GET OUR MONEY BACK; THESE PEOPLE ARE FRAUDS & NEED TO BE PUT OUT OF BUSINESS!!!!!!!!!!!!!!! THEY ARE SCAM ARTISTS THAT GO TO HOME SHOWS, TAKE YOUR MONEY & DO UNPROFESSIONAL WORKI need someone to help me either: GET THEM TO REPAIR MY DECK OR RETURN MY $12, SO I CAN GET ANOTHER CONTRACTOR; If this isn't resolved by Monday July 25, we will contact our attorney, as well as the Colorado & Wyoming Consumer Protection offices , state's attorneys general; I don't understand why these people can get away with this

I thought that I had apologized, but it must not have been clearI am sorry for the lack of communication, I really amI understand your frustration at the lack of communication and accept full responsibility for itI understand that this process did not go as you expected it to go, and that you hold us responsible for shipping tooIt does reflect on us negatively, and I wish it all would have gone better too.I've sent you several emails over the last few months, but after your latest response I'm not sure you're receiving themI been sending them to "***", the email that's on our contractPlease check your spam folder, or let me know the right email if this is not itI tried to ensure better communication after your first complaint, and sent an email, right after responding to you here, that we'd be out the following day to remedy the knee braces. In case you can't find our email's, here are the last two:Oct 2:pmHi ***,I thought you had understood that whole delivery delay, and us not having any information to update you with...We will be out first thing in the morning tomorrow to install the knee braces, and will schedule the inspection for tomorrow afternoonPlease leave the permit out on the deck and a note on your front door telling the inspector they have permission to enter your back yard, then you do not need to be there (they'll need to see the permit though for sure).I doubt you or I will be able to get an *** rep out to your house, but the crew who installed yours has installed more than any other in ColoradoI'm extremely confident that it was installed properly, if something was to happen because of installation, we'll always take care of itWe do stand behind our work.Oct 8:pmHi ***,I checked the city's website, your permit inspection passed todayEverything is built correctly to the engineering with the city's approvalYou mentioned that *** would be willing to give you some money off for the long delay, but they need to know that everything else is complete and your happy with the product before they'll issue anythingPlease let me know if there's anything else we need to do, if not then reply all with your satisfaction and *** *** (the *** rep you spoke with) will be able to do what he needs to do to get you a creditI'm sorry for the way this turned out, please let me know what we need to do now to rectify the situation.Tad B***