T-N-T, LLC

Hi,I really wish you would have mentioned this to me instead going straight to the Revdex.comI was only aware that there was a small gap and had agreed to adjust it - I was told that your home wasn't quite square (as almost always is the case) which caused thisThe sub has built many of decks but this
particular brand he didn't have experience with, which rarely is a cause for concern from us as they are all quite similarI am suprised to hear that they brought out children, and agree that that is not appropriate in any way, and will make sure that does not happen againI measured 30' with you on the job site, and you told me that you even thought it was 30' - the additional 2' that was added is obviously an addition and so was charged as such, just as raising the deck added more steps and so was an additional chargeWhen items or size's change, it effects the price accordingly - we even added those items at our minimum pricing. I will talk with Corey about what needs done to repair it, and we will of course do whatever needs done to make this deck greatI apologize that it needed any repairs and that non-workers were brought to the site, please contact us directly to resolve any issues in the fute - this is the first I've heard of everything but the gap, and isn't the best way to contact us...Tad B***, President

I understand.I was told the discount can only be given once you are satisfied with the productThey don't want to give money and still have a issue - that's what I've been told by the *** rep anywayI'm glad he said he'd send someone out to look at your project, I'll try to contact him and see when he's able to schedule thatThanks for getting me your email, the others were never returned so I figured it went through, now I have it.If they contact you first please let me know when they are coming

Complaint: ***
I am rejecting this response because:
I still believe if the job was done initially wrong like the flashing and silicon caulk that it should be rectified even though I didn't discover that it was done improperly before the warranty ran out. The carpenter and painter pointed it out because they have the knowledge to understand how a job like this is supposed to be done. I don't have the knowledge by myself to know that the job was not done properly. That is why I hire experts to do the job needed in the first place
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
…while we
appreciate the apology, and your accepting responsibility now, it comes a
little too lateJust a bit more effort and customer concern on your part could
have prevented this some of this from becoming such an issue
The correct email is ***,
and typically you should have gotten a bounce back that it was incorrect after
the first emailWhy through all of these nearly ½ months haven’t you said a
thing about emails, even when we were face-to-face?
That “whole
delivery delay” was a mess, but the fact that you promised us callbacks on many
occasions, and didn’t stand behind your word remains disappointing
It is? interesting you
“doubt you or I will be able to get an *** rep” to our house, since? he has already offered to send a rep out
While we
appreciate your comments and that you intend to mean it, “your
word” has been severely tested through all of this and it’s tough to believe
you
One other thing is the lack of cleanup after the install was disappointing…and
potentially could have led to property damage or injury to persons/petsWE had
to do the cleanup…we picked up the scraps from the deck, pieces of metal, etc
in our yard and under our deck, plus the screws in the yardThe trampled
grass, while somewhat expected, could and should have been simply sprayed off
with a hosePlease don’t advertise clean up if it’s not going to be done
IF we now agree that “everything is fine” then, and ONLY THEN,
will we get a response from ***??
Hmmmm…that sounds like signing off on an unfulfilled contractAt the
very least we will be scheduling a meeting with *** BEFORE we give our
satisfaction and accept your response.?
*** and
*** ***
? ?
?
Regards,
*** And Beth Mierau

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** *** ***

Everything has been resolved

I'm sorry for the lack of communication, we've been having many issues this year that are out of our control - our suppliers say they are the busiest they've been in yearsSo your pergola components that usually take weeks still haven't arrived, and as we discussed we wanted to install them at
the same timePer our more recent conversations I do understand that we are going to be installing the deck first and then the pergola when it finally arrivesWe should have kept you more up to date, we were just waiting to hear when it'd arrive and kept expecting we'd know much sooner than we didI didn't receive this complaint until now, I know we've talked a couple times since this was filed, but other future customers may see this as well, so - as we just discussed, we are planning on installing the deck tomorrow, the concrete is scheduled for later this week after the deck is complete, and the pergola still has an unknown delivery date

Complaint: ***
I am rejecting this response and have included our responses in highlighted yellow? to TNTWe have also attached a copy of the *** Inspectors refusal to do the inspection and photo's of a few of the screws visible in our yard, plus one of? the poured footings
I cannot argue that communication was lacking, and we should have made calls to
update the clientHowever we had nothing to update them with, and told them so
many times
We honestly were shocked
at the quick response to our complaint.?
TNT, you actually did have things to tell us, but chose not to
communicate.? Keeping a customer informed
should be a priority of any businessThe lack of communication caused us to
actually go looking for the company at the address to see if it was a legitimate
business.?
The *** offices do not call us to let us
know when a permit is ready, so when we had last called they told us it would
be ready in a week or two, and we didn't call again until July 1stWe just
don't have time or the desire to upset the *** employees by calling everyday
for the hundreds of permits we submit every year
Why did it take a month to
submit our permit for a ??" you said it yourself ??" basic/standard awning?
Knowing your customers were anticipating delivery in July, isn’t it your JOB to
check on permit status? We certainly didn’t expect you to check every day, but once a week
seems reasonable, followed by a call to the customerThe only reason you
called the *** is because we called you and asked for a status update
The main issue was getting delivery from ***, the client called and spoke
with them directly a few times and were told as much as we were, that the
product had shipped but no idea on when it would arriveWe spent many hours
trying to get updates, arguing with *** reps, and talking with shippers
trying to get a time frame for delivery to no availWe didn't even know it was
going to be delivered to their home when it was, let alone that it was in
Denver ready for home delivery
WE are your customerWE deserved
communication ??" even if it wasn’t good newsOur level of frustration grew the less
you communicated with usThe reason we contacted *** is because we lost
faith in your ability
to follow through and you lied to us blaming the *** for taking so long to approve
the building permit, until we called the *** ourselves
We have had our patience tested with the
supplier this year, and not being able to get any updates, we didn't have
anything to communicate
As stated previously, yes,
you did have things to
communicate, even if the news wasn’t goodYour sales rep gave us a week lead
time once the permit was submitted, so that was what we had to go off of in
good faith from YOU as our contractor, not ***
We are very sorry that the product took so
long to get here, and didn't have any idea of when it would, but that was
completely and totally out of our control.?
Where is the apology to US
??" your CUSTOMER ??" that it took so long, that you failed numerous times to
communicate IN GOOD FAITH, that YOU created an abyss between your company and
your customer?
We never planned on being there on the 17th or 21st, I'm not sure why they
thought that discussed it being installed while they were away on vacation, but
that we were still waiting on one more partThat part didn't arrive until late
Friday afternoon, and thinking they were still on vacation, installed as fast
as we could - the following Monday morningWe did everything we could as fast
as we could to help them out, we unfortunately can not control the delivery of
the parts
We asked TNT to come over
before we left on vacation because we had so little faith in their follow
throughThank goodness we DID initiate this meeting, because we discovered the
plan submitted was incorrectThe design is a
simple foot by foot, foot attached to the house and foot out
from the house, but the design for the building permit showed foot
attached to the house and foot out from the houseThis error lies squarely
with TNT.? This was just another red flag
as to the lack of professionalism by this companyTNT told US they
would “begin work on the 17th, but more likely on the 21st
so that when you return from vacation it will be done!” Your comment above “We
did everything we could as fast as we could to help them out” is extremely rudeWe didn’t ask for fast ??" we asked
for the job promised to be completed professionally and thoroughly so as to
ensure we had a safe, durable and functioning awningIt was far too late to
expect the “on time” part
They did not need to be present for the *** inspector, sometimes the
inspectors will not let themselves in the back without permission (sometimes
they will), but they did have the permissionMaybe it just wasn't forwarded to
the inspector...?
This is incorrect
informationPlease see attached the note from the *** Inspector stating that
he was there and left because no one was thereWhen we called the City’s
Building Division to ask about the Inspection notice that was left on our front door, we were told that the
mandate from the *** Manager was that the inspectors will not go onto a
property without permission and “That is *** policy.” Today (October 14) we
called to verify policy and were told that yesterday (October 13th)
they had a meeting and the rules are, the inspectors cannot go into a house
without a person years old or older and cannot enter a yard without the
owner unless there is a note on the front door giving them permission and
assuring there are no pets present.? So
it appears that there is no written policy on this issue and is something they
continuously talk about to guide their inspectors
The only issue with inspection is that two
small 8" knee braces are required to attach between the posts and beams,
it'll take two minutes to installWe had just found out Monday that it was
needed, and will be out shortly to finish it
This is simply ‘one more
nail in the coffin’ in our lack of trust in TNT to complete this job wellThat
these were left off is one thing, but also notice the comment “will be out shortly to
finish it”TNT didn’t communicate ANYTHING with us about finishing the project
or whenIf something doesn’t pass inspection because the drawings call out the
use of knee braces -- and WE had to call TNT to discuss this issue with the
inspector (during the inspection that WE had to schedule), wouldn’t a professional be on the phone with the customer letting
them know their plan of corrective action? Instead, while we were speaking with
the *** Inspectors office today (October 14), they ‘happened’ to mention we
were scheduled for an inspection today! Does this mean someone came out and
installed the knee braces without telling us, but had the courtesy to contact
the *** to re-schedule the inspection?? Just when we think maybe something
will change and we’ll be treated with respect and courtesy, TNT chooses NOT to
do thatAGAIN
TNT
also did not follow their own procedure as to how things would flow with
installationTNT said they would dig footings, then get the initial inspection
and approval to go aheadInstead, they installed almost the entire system
BEFORE getting inspection.? We were
unnerved by this and literally perplexed as to why TNT would take chances like
that
In
addition, we noticed the louvers were not closing completely, that flashing had
not been installed per direction, that
the battery box cover is tan and the entire rest of the system is white, and
the cement around the footings looks unfinished and shoddyThe “fix” for the louvers was to beat and bang
on the system to make it close.? The
flashing was installed only AFTER we requested it againThe battery box only
comes in tan ??" something I wish I’d have known ahead of timeThe cement is
what it is, but seems to be lack of pride in ones finished work
We
also are submitting photo’s of what was left in our yard after the install
There were pieces of scraps, metal and screws in front of the deck in the grass
which could have damaged a lawn mower or if stepped on, caused injury
The clients spoke with *** about compensation for the delayed delivery and
not ever knowing when it would delivered, they are well aware that it wasn't
our issue
We are simply floored by this response and lack of taking ANY responsibility by
TNTOur request was to have someone from TNT and someone from *** come out
and do a thorough inspection and discuss our concernsTNT didn’t even address this
in the responseWe did speak with the *** rep who said he was going to
talk with THEM/TNT about some sort of compensationThis was something the ***? rep brought up, not usSince final
remittance goes to TNT, wouldn’t it make sense that this happen? And finally,
we assert that TNT remains responsible for their suppliers whether they deliver or
don’t deliverIsn’t it the contractors responsibility to communicate with
customers to keep them aware of the progress, or lack of, during a project? Why
blame it all on the supplier?
We
noticed each of the previous Revdex.com complaints against TNT included many of our
same issuesIt’s disheartening to know that they continue down this path
There was no hint of apology to us as customers in this response for the past
months of waiting, wondering, confusion, frustration and disappointmentWe reject this response
Regards,
*** *** *** ***

Hi,I cannot argue that communication was lacking, and we should have made calls to update the client. However we had nothing to update them with, and told them so many times. The [redacted] offices do not call us to let us know when a permit is ready, so when we had last called they told us it would be...

ready in a week or two, and we didn't call again until July 1st. We just don't have time or the desire to upset the [redacted] employees by calling everyday for the hundreds of permits we submit every year. The main issue was getting delivery from [redacted], the client called and spoke with them directly a few times and were told as much as we were, that the product had shipped but no idea on when it would arrive. We spent many hours trying to get updates, arguing with [redacted] reps, and talking with shippers trying to get a time frame for delivery to no avail. We didn't even know it was going to be delivered to their home when it was, let alone that it was in Denver ready for home delivery. We have had our patience tested with the supplier this year, and not being able to get any updates, we didn't have anything to communicate. We are very sorry that the product took so long to get here, and didn't have any idea of when it would, but that was completely and totally out of our control.We never planned on being there on the 17th or 21st, I'm not sure why they thought that. We discussed it being installed while they were away on vacation, but that we were still waiting on one more part. That part didn't arrive until late Friday afternoon, and thinking they were still on vacation, installed as fast as we could - the following Monday morning. We did everything we could as fast as we could to help them out, we unfortunately can not control the delivery of the parts.They did not need to be present for the [redacted] inspector, sometimes the inspectors will not let themselves in the back without permission (sometimes they will), but they did have the permission. Maybe it just wasn't forwarded to the inspector...  The only issue with inspection is that two small 8" knee braces are required to attach between the posts and beams, it'll take two minutes to install. We had just found out Monday that it was needed, and will be out shortly to finish it.The clients spoke with [redacted] about compensation for the delayed delivery and not ever knowing when it would delivered, they are well aware that it wasn't our issue.

Complaint: [redacted]
I am rejecting this response because:
The professional painter and carpenter that I talked to have said that the silicon caulk TNT used is nonpaintable.  Other caulks and paints are not designed to stick to silicon caulk.  I have been advised that it is an improper and unwise method to cover the silicon caulk with another caulk and it would eventually peel up.  It would be likely that paint blistering and peeling would continue to occur over a couple of years.  The suggestion of this method only proves TNT's lack of proper paint and caulk usage knowledge as well as their poor workmanship methods used.  The painter and carpenter said that the silicon caulk should be completely removed.  This is a costly and painstakingly difficult task to remove since any residual caulk can cause peeling of other caulk or paint.  The flashing was also installed incorrectly.  It is completely behind the molding and sealed far behind the molding and does not lay on top of the brick at all.  It is not visible until the caulk and molding is removed.  It cannot shed water.  The carpenter said it does not function at any level and that it is the same as if there was no flashing at all.  I would like a refund of my money in order to have the repair work done.  I have already mentioned that the gutter work TNT did leaked badly from the get go and had to be completely replaced.  I had attempted to have TNT fix them shortly after them being installed but they still leaked.  As a result I chose not to deal with TNT again on the matter and eventually had the gutters completely replaced by another company.   Now I have encountered the caulk, flashing and paint issue and would like my money returned so I can hire professionals with higher standards to correct these issues where possible.   
Regards,
[redacted]

I'm sorry for the lack of communication, we've been having many issues this year that are out of our control - our suppliers say they are the busiest they've been in 10 years. So your pergola components that usually take 2 weeks still haven't arrived, and as we discussed we wanted to install them at...

the same time. Per our more recent conversations I do understand that we are going to be installing the deck first and then the pergola when it finally arrives. We should have kept you more up to date, we were just waiting to hear when it'd arrive and kept expecting we'd know much sooner than we did. I didn't receive this complaint until now, I know we've talked a couple times since this was filed, but other future customers may see this as well, so - as we just discussed, we are planning on installing the deck tomorrow, the concrete is scheduled for later this week after the deck is complete, and the pergola still has an unknown delivery date.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. According to the [redacted] rep, they will be in [redacted] on October 28th. It is our hope to end the dispute with a financial compensation agreed upon by all.  
Regards,
[redacted] And [redacted]

We were having many problems with our phone system at the time and messages were not getting through. The complaint has been resolved.

[redacted]
Hi [redacted],
I don't have her contract still, but at that time we only offered the mandatory 1 year warranty. If we extended it, it would be on her copy of the contract.
Thanks,
[redacted], Engineer
T-N-T, LLC
[redacted] Improvements

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. As you've stated, you will be here 7/26/2016 between 8-8:30 AM. I will be looking forward to seeing you then & begin to resolve this issue.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] [redacted], These are some pictures of the caulk and flashing.  It shows how the flashing doesn't extend onto the brick and is encapsulated by the caulk that was put on by TNT.  I have spent 60hrs scraping caulk and sanding myself and had the painter scrape also for about 15hrs the spots I had difficulty with.  I have taken time off work losing pay to try and get this done.  I don't have the money yet to pull off the wood and reflash.  Running out of good weather time to get things prepped and my painter has been booked up.  He will be working overtime to try and fit me in.  I'm worried about rain getting in the walls etc... So I cannot wait any longer to seal up the molding. Hopefully the painter can come by this week and recaulk now that I have the silicon caulk all removed.  This whole thing is very stressful.  I just want it done and soon so I don't have exposed walls and potential for leaking.  Also TNT mentioned I chose the molding they put on.  I did not!   They suggested and supplied this molding.  Special milled molding I had ordered months earlier from [redacted] was deemed unusable and one of the TNT employees hauled it away for me.  He thought that maybe he could use it for something else he was considering working on.  Where TNT purchased the new molding I do not remember.  I think it was [redacted] or [redacted] but am uncertain.
 
Hope these pictures send properly, I had lots of trouble with getting a camera and my computer locking up.
[redacted]

I understand.I was told the discount can only be given once you are satisfied with the product. They don't want to give money and still have a issue - that's what I've been told by the [redacted] rep anyway. I'm glad he said he'd send someone out to look at your project, I'll try to contact him and see when he's able to schedule that. Thanks for getting me your email, the others were never returned so I figured it went through, now I have it.If they contact you first please let me know when they are coming.

This work was more than 4 years ago and so is 3 years past our warranty. We used the trim that the customer picked out and as I remember the flashing is not a problem. I have no way to know for sure if the caulking was our fault but a full refund does not seem warranted. Wiping the caulk with...

denatured alcohol and then applying paint-able silicone caulk would fix the problem.

Complaint: [redacted]
I am rejecting this response and have included our responses in highlighted yellow to TNT. We have also attached a copy of the [redacted] Inspectors refusal to do the inspection and photo's of a few of the screws visible in our yard, plus one of the poured footings.
I cannot argue that communication was lacking, and we should have made calls to
update the client. However we had nothing to update them with, and told them so
many times.
We honestly were shocked
at the quick response to our complaint. 
TNT, you actually did have things to tell us, but chose not to
communicate.  Keeping a customer informed
should be a priority of any business. The lack of communication caused us to
actually go looking for the company at the address to see if it was a legitimate
business. 
The [redacted] offices do not call us to let us
know when a permit is ready, so when we had last called they told us it would
be ready in a week or two, and we didn't call again until July 1st. We just
don't have time or the desire to upset the [redacted] employees by calling everyday
for the hundreds of permits we submit every year.
Why did it take a month to
submit our permit for a – you said it yourself – basic/standard awning?
Knowing your customers were anticipating delivery in July, isn’t it your JOB to
check on permit status? We certainly didn’t expect you to check every day, but once a week
seems reasonable, followed by a call to the customer. The only reason you
called the [redacted] is because we called you and asked for a status update.
The main issue was getting delivery from [redacted], the client called and spoke
with them directly a few times and were told as much as we were, that the
product had shipped but no idea on when it would arrive. We spent many hours
trying to get updates, arguing with [redacted] reps, and talking with shippers
trying to get a time frame for delivery to no avail. We didn't even know it was
going to be delivered to their home when it was, let alone that it was in
Denver ready for home delivery.
WE are your customer. WE deserved
communication – even if it wasn’t good news. Our level of frustration grew the less
you communicated with us. The reason we contacted [redacted] is because we lost
faith in your ability
to follow through and you lied to us blaming the [redacted] for taking so long to approve
the building permit, until we called the [redacted] ourselves.
We have had our patience tested with the
supplier this year, and not being able to get any updates, we didn't have
anything to communicate.
As stated previously, yes,
you did have things to
communicate, even if the news wasn’t good. Your sales rep gave us a 6 week lead
time once the permit was submitted, so that was what we had to go off of in
good faith from YOU as our contractor, not [redacted].
We are very sorry that the product took so
long to get here, and didn't have any idea of when it would, but that was
completely and totally out of our control. 
Where is the apology to US
– your CUSTOMER – that it took so long, that you failed numerous times to
communicate IN GOOD FAITH, that YOU created an abyss between your company and
your customer?
We never planned on being there on the 17th or 21st, I'm not sure why they
thought that discussed it being installed while they were away on vacation, but
that we were still waiting on one more part. That part didn't arrive until late
Friday afternoon, and thinking they were still on vacation, installed as fast
as we could - the following Monday morning. We did everything we could as fast
as we could to help them out, we unfortunately can not control the delivery of
the parts.
We asked TNT to come over
before we left on vacation because we had so little faith in their follow
through. Thank goodness we DID initiate this meeting, because we discovered the
plan submitted was incorrect. The design is a
simple 10 foot by 14.5 foot, 10 foot attached to the house and 14.5 foot out
from the house, but the design for the building permit showed 14.5 foot
attached to the house and 10 foot out from the house. This error lies squarely
with TNT.  This was just another red flag
as to the lack of professionalism by this company. TNT told US they
would “begin work on the 17th, but more likely on the 21st
so that when you return from vacation it will be done!” Your comment above “We
did everything we could as fast as we could to help them out” is extremely rude. We didn’t ask for fast – we asked
for the job promised to be completed professionally and thoroughly so as to
ensure we had a safe, durable and functioning awning. It was far too late to
expect the “on time” part.
They did not need to be present for the [redacted] inspector, sometimes the
inspectors will not let themselves in the back without permission (sometimes
they will), but they did have the permission. Maybe it just wasn't forwarded to
the inspector... 
This is incorrect
information. Please see attached the note from the [redacted] Inspector stating that
he was there and left because no one was there. When we called the City’s
Building Division to ask about the Inspection notice that was left on our front door, we were told that the
mandate from the [redacted] Manager was that the inspectors will not go onto a
property without permission and “That is [redacted] policy.” Today (October 14) we
called to verify policy and were told that yesterday (October 13th)
they had a meeting and the rules are, the inspectors cannot go into a house
without a person 21 years old or older and cannot enter a yard without the
owner unless there is a note on the front door giving them permission and
assuring there are no pets present.  So
it appears that there is no written policy on this issue and is something they
continuously talk about to guide their inspectors.
The only issue with inspection is that two
small 8" knee braces are required to attach between the posts and beams,
it'll take two minutes to install. We had just found out Monday that it was
needed, and will be out shortly to finish it.
This is simply ‘one more
nail in the coffin’ in our lack of trust in TNT to complete this job well. That
these were left off is one thing, but also notice the comment “will be out shortly to
finish it”. TNT didn’t communicate ANYTHING with us about finishing the project
or when. If something doesn’t pass inspection because the drawings call out the
use of knee braces -- and WE had to call TNT to discuss this issue with the
inspector (during the inspection that WE had to schedule), wouldn’t a professional be on the phone with the customer letting
them know their plan of corrective action? Instead, while we were speaking with
the [redacted] Inspectors office today (October 14), they ‘happened’ to mention we
were scheduled for an inspection today! Does this mean someone came out and
installed the knee braces without telling us, but had the courtesy to contact
the [redacted] to re-schedule the inspection?? Just when we think maybe something
will change and we’ll be treated with respect and courtesy, TNT chooses NOT to
do that. AGAIN.
TNT
also did not follow their own procedure as to how things would flow with
installation. TNT said they would dig footings, then get the initial inspection
and approval to go ahead. Instead, they installed almost the entire system
BEFORE getting inspection.  We were
unnerved by this and literally perplexed as to why TNT would take chances like
that.
In
addition, we noticed the louvers were not closing completely, that flashing had
not been installed per direction, that
the battery box cover is tan and the entire rest of the system is white, and
the cement around the footings looks unfinished and shoddy. The “fix” for the louvers was to beat and bang
on the system to make it close.  The
flashing was installed only AFTER we requested it again. The battery box only
comes in tan – something I wish I’d have known ahead of time. The cement is
what it is, but seems to be lack of pride in ones finished work.
We
also are submitting photo’s of what was left in our yard after the install.
There were pieces of scraps, metal and screws in front of the deck in the grass
which could have damaged a lawn mower or if stepped on, caused injury.
The clients spoke with [redacted] about compensation for the delayed delivery and
not ever knowing when it would delivered, they are well aware that it wasn't
our issue.
We are simply floored by this response and lack of taking ANY responsibility by
TNT. Our request was to have someone from TNT and someone from [redacted] come out
and do a thorough inspection and discuss our concerns. TNT didn’t even address this
in the response. We did speak with the [redacted] rep who said he was going to
talk with THEM/TNT about some sort of compensation. This was something the [redacted]  rep brought up, not us. Since final
remittance goes to TNT, wouldn’t it make sense that this happen? And finally,
we assert that TNT remains responsible for their suppliers whether they deliver or
don’t deliver. Isn’t it the contractors responsibility to communicate with
customers to keep them aware of the progress, or lack of, during a project? Why
blame it all on the supplier?
We
noticed each of the 4 previous Revdex.com complaints against TNT included many of our
same issues. It’s disheartening to know that they continue down this path.
There was no hint of apology to us as customers in this response for the past 5
months of waiting, wondering, confusion, frustration and disappointment. We reject this response.
Regards,
[redacted]