T & R Properties, Inc.

Okay beautiful condo Mickie was nice first complaint I have a key and outside bottom lock is always jammed, second complaint carpet is filthy in the lobby, wallpaper in the hall way is peeling, also the paint is peeling on the outside door, now if this is a Condominiums its suppose to look like it or take condominiums off, only reason I moved in is because I have condominiums taste, lastly the water smelled up the whole apartment, also I took a shower and the water must of had a lot of chemicals in it because it tarnished all my costume jewelry I had for over years, I brought this to mikes attention and not once did he call me and let me no that this issue was resolved, and how am I going to be compensated, lastly I came home yesterday and I could not get into my own apartment, I do not no if this was a inside job or what, but this is very concerning, I let maintenance go into my apartment on Tuesday to check the water and then on Wednesday I could not get into my apartment, I did

Stole my deposit money and charged me even more after I moved out! Of course had no receipts for any of their charges but got the collection agency that works for them to tell me that since I had been so difficult in wanting to have PROOF in what they charged me for that if I didn't pay the charges that day they would leave it on my credit history permanently even if I did eventually pay it offHuh, fancy that someone wants proof for chargesAbsolutely unheard of, right? Went on the Fabco website and of course T&R pays them a yearly fee to rip people off and 40% commission on these chargesShady, shady, shadyI'd stay far, far away from moving into any of their apartments and I for sure will let my horrible customer service experience be known to anyone and everyone I come across looking for an apartmentRent ANYWHERE but an apartment that is managed by T&RNothing but ss and high end scam artists

I signed a new lease on the property in JuneStarting in July I noticed I was being double billed every month for rent , pet rent , trash collection and waterI have reported this every month to the property contact websiteNearly every week this last month of August I have been treated to some sort of notice on my door for some imagined rule breakingI have been threatened with pet removal
The first notices were about smoking in the buildingMy building has no signs declaring it as smoke free although other buildings on the property do have them
The notice about the removal of my pet was due to someone not cleaning up behind their pet in the yardI keep pet clean up bags on my dog's leash for that purpose and always clean up behind my pet
These notices also state they will be entering my home for inspection due to these infractionsI work a twelve hour night shift and sleep during the dayI have explained this many times to the folks whenever they need to do ma

I started a new lease as of 6/30/I was not provided with my mailbox assignment or keysI have made several attempts to reach the leasing office by phone, email and in personI even submitted a work order via the resident portal and have yet to receive follow up yet alone my mailbox keysI have been unable to access my mail over a month at this pointI also contacted the corporate office and left a message and again no return call

We were sold on a clean modern and updated apartmentWe took a virtual tour that demonstrated all these characteristicsAfter scheduling a meeting to view the apartment before we took possession of the keys, we were delayed by excuses about a date issues with the lease and only given the keys when they were told that we could not stay any longer As such walk-through inspection of the apartment was never conductedWhen we arrived to move in some furniture and small boxes, we found that the apartment was not clean from the previous occupant, there was an overwhelming chemical smell, and black mold was found throughout the entire apartment There was also excessive damage including countertops, cabinets, and the dishwasherWe refused to take occupancy due to the discrepancies between what we were sold and the actual apartmentWe also refused to take occupancy do to the extreme dangers of excessive black mold throughout the entire apartment not only to us but to our one-ye

I would first off like to start by mentioning that I am a resident of Tiffany Lakes apartments, managed by T & R PropertiesSince I have been a resident at this location, June 2014, there have been three different managers so therefore three different ways the complex has been runI didn't really get to know the first manager due to her not being there much longer after I became a resident, other than her signing my lease, but I did get to know the second one named JodiShe was very kind and helpful when it came to any concerns that I hadSteve is the current manager and is not very helpful at allSince I have switched units I have requested for a garage, with no prevailUntil, that is, I go to give me notice to leave the complex they then have a garage that I will be able to utilize (1/months later)
The issue that I am currently having is with this day written notice that must be given, prior to moving out of the complexI understand the day notice but do no

Dear Mr. [redacted],
We apologize that you did not receive the collection letter and copy of the Move-In/Move-Out Condition Form.  We did not have a forwarding address, so the letter and form was sent to [redacted], Dublin, OH 43016 on 11/21/2014.
Since...

the Move-In/Move-Out Condition Form was not returned to the rental office after move in, you will need to provide a copy noting the carpet stain and we will be happy to reverse the charges.  Thank you,[redacted]Operations FacilitatorT&R Properties, Inc.###-###-####

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Please pass along to [redacted] this message for me. I gave the leasing office my forwarding address a week before we moved out of our residence so I am not sure why nothing was on file. I also request that the collection agency be notified that we no longer are liable for the $537.74. I will personally go to the leasing office at the Residences at Scioto Crossing and complete the form. Thank you for all your cooperation.

To Whom It May Concern, Our COO, [redacted], responded directly to Ms. [redacted] via voice mail and email, with no response.  Below is a copy of a portion of the email she sent to Ms. [redacted] on Tuesday, December 30th.  "Dear [redacted],I received a copy of your complaint on Monday, December...

29,
2014.  I have called your number twice to discuss the issue and I have
sent you an email, but have had no response to either.  You may be on vacation, but I did not want to wait to
respond.
I have talked with the property manager and she indicated
that she has talked with you on another matter, but nothing related to package
delivery/pick-up.
We pride ourselves on customer service, so first let me
apologize if you believe we are not providing good service related to this
category. 
We have standard office hours and the property is covered
during those hours.  However, at any time during those office hours, we
could be out on the property showing an apartment or we could be out on the
property inspecting work, etc.
The office is open Monday – Friday from 10 – 6, Saturday
10-4, and is closed on Sundays (at times we also have Sunday hours).
The property manager comes in well before 10 am and can be
available to give you access, even before the office opens, to obtain a
package.
Because we can’t control when customers come in, and we have
to leave the office to show our product, we cannot guarantee a specific time each
day that a staff member will be present.
Here are options available to you:
You can call the office ###-###-#### to arrange
a specific time for a pick up.  Keep in mind, if both staff are on the
phone with a customer/resident, they may not be able to answer the phone, but
if you leave a message, they will return the call promptly.  The property
manager told me that you can call her before 10 am and she will let you in to
get a package.You can email the property manager at [redacted]@trprop.com to arrange for a
specific time to pick up a package.You can visit the office during stated office
hours (please note, these are subject to change) and the staff are out with a
customer, you may have to wait 10-15 minutes until they return to the office.
I would be more than happy to discuss other options you may
want us to consider if you would like to call me at the number below." 
We would like to state clearly that we are not in violation of the Ohio Revised Code nor are we perpetrating mail fraud.  We provide package pick-up service as a convenience to our residents so packages are more secure for them.Thank you,[redacted]Operations FacilitatorT&R Properties, Inc.###-###-####

We apologize for any inconvenience to you and pride ourselves on responding to residents’
concerns very quickly.  This response
will attempt to address all of your concerns outlined in your complaint.
We have no knowledge of any of the staff at Bayside Commons
/ Countryview West entering tenants’ premises without notice.  Unless there is a maintenance emergency as
outlined in your Lease Agreement, we do not enter apartments without written
24-hour notice.  We also have no reports
of broken glass in the parking lot.  Upon
inspection of the parking lot area, there was no broken glass found.
The Property Manager, [redacted], did confirm with the
corporate office that your rent would be pro-rated for December 2014, and
communicated this information to you. 
The Administrative Lease Buy-Out Addendum that you agreed to and signed
states "I acknowledge that I am responsible for all damages in excess of
normal wear and tear as per my lease agreement and that my security deposit
will be used to offset this amount and that I am still responsible for any
amount in excess of what the security deposit covers."  Any amount of security deposit that remains
minus all damages in excess of normal wear and tear will be refunded to you in
accordance with your written Lease Agreement and all local, state and federal
laws.
According
to maintenance, the water to your building was indeed shut off before 9am, on
Monday, November 17, 2014.  The Property
Manager offered a credit to you for the inconvenience, however, you refused to
provide your name or address at the time of your phone call to her office.  Please contact [redacted] directly to discuss
a credit to your account.
 
Once again, please accept our sincere apologies and we
look forward to serving you.

Hello, I would like to reopen consumer complaint #[redacted]. I will be moving out of my apartment at the end of January because they are unwilling to work with me to get my complaints resolved. It seems as though everytime we close this, the problems start right back up again. I cannot get the office to follow through with needs and am having a hard time getting in touch with someone at the office. Thanks!

Complaint: [redacted]
I am rejecting this response because:I did speak with Cabot's Mill manager. I paid the amounts they required at the time though things are not accurate as stated. My hope is the issues do not compound.First of all the only signed lease is my initial leasewhich does cover terms for month to month. Which there are no provisions in there for changing insurance or water bill, so the only thing covering this is their additional document sent stating what they would be doing nov 1st. This document states they would have said water bill removed out of tenants name and into their name at that time which was not done as stated in my complaint 1/7/15 that had not been done. We spoke I believe on the 1/14/15 he stated he called them and it was already switched yet they came out on the 20th to do the final reading and it would not be switched until they gave them the numbers the next day. Yet you are charging payments on a gas bill you are not responsible for that is not in their name. My hope is they have their stuff in order and they make sure my bill goes to them since so far all information coming from them has not been accurate as of yet. Not to leave outthe charging of insurance with it changing from the contracted amount to a different amount. Drom 50k to 100k. T&R Properties appears to have the belief of doing whatever they want and do not have to follow the rules as anybody else. For my info on the 7th I specifically called them as for my recent discovery of the 20th they had to come to the property and get access inside so I have documentation of that chance  meeting and conversation.
Regards,
[redacted] [redacted]

Would it be possible to have the leasing office send us, in writing, that we are entitled to our security deposit refund (minus...

any damages needing repaired) as per the lease agreement? It says under the lease buy-out option (which we have successfully completed) that we get our deposit back minus any cost of any damages (if any) but they tried to argue that by buying out of our lease, we forfeit our deposit. We signed no such paper stating this.All other things I won't worry about but would like to be brought to your attention if nothing else. Thank you,

I returned the call to [redacted] on 12/31/2014 at 12:17 PM and left a voicemail. I have not received a call back nor an email since, therefore the complaint remains unsolved. The complaint is in direct relation to mail fraud and I would be more than happy to explain reasons why.

Hello,
Here is a scanned copy of my lease agreement. Please let me know if you need anything else.
Thank you,

To Whom It May Concern;
Our Maintenance Director, [redacted], repaired Mr. [redacted]' air conditioning unit and spoke directly with Mr. [redacted] just this week.  Therefore we believe this issue to be resolved and that no further action needs taken.
Thank you,
[redacted]
Operations...

Facilitator
T&R Properties, Inc.
###-###-####

To Whom It May Concern,Our COO, [redacted], has been in direct contact with Ms. [redacted].  Ms. [redacted] has given notice to vacate 01/31/2016 and has agreed to have us make the repairs after she has moved out.Thank you,

The Property Manager, [redacted], has since spoken to you directly regarding this issue and explained that according to our written lease
agreement, rent is due on the first of each month and late fees accrue after the third of the month.  However, the late...

fee can be waived one time for a resident in good standing, so Ms. [redacted] will credit your account the $50 late fee that was charged on 11/04/2014.In addition, Ms. [redacted] states that any water retention issues in your apartment were resolved on 01/02/2015 and that a new bathroom vanity will be installed as well.
Thank you for being a valued resident of Bayside Commons and allowing us the opportunity to resolve these issues for you.

Notice of water shut off to residents from TR Properties.

January 30,
2015
 
Re: Complaint Identification No.: [redacted]
 
Dear Sir or Madam:
 
            We received a rejection to our
response submitted on January 16, 2015, by [redacted] to the RevDex.com in the above referenced matter. We will respond to Mr. [redacted]’s
rejection accordingly.
 
            Mr. [redacted] did speak to the
property manager on January 14, 2015 and the property manager thoroughly
explained in details Mr. [redacted]’s outstanding balance, the renter’s insurance
program and the proper procedure for the water reconciliation program. Mr.
[redacted] stated he “understood” and only had concerns about his water bill
payment for the first quarter.  Mr.
[redacted] did not want to pay the rental office for his water bill payment and
also be held responsible to pay the water bill to the City of Columbus. The property
manager made it clear that Mr. [redacted] would receive a copy of the water bill
but would not be held responsible to pay any payments to the City of
Columbus.  The corporate office will make
the payment to the water company on his behalf on Monday February 15, 2015 and
simply reconcile Mr. [redacted]’s ledger with either a credit for overpayment or
a balance if the water bill exceeds a hundred sixty five dollars ($165.00).  Mr. [redacted] was given written notification on
September 9, 2014 that fifty-five dollars ($55.00) for an estimated water bill
would be due with his monthly rent payment effective November 1, 2014, and he
made the payment in full on January 14, 2015.
 
            Additionally, Mr. [redacted] was given
written notice of his requirement to pay a monthly ten dollar ($10.00) renter’s
insurance fee as part of his lease obligations if he did not provide our
leasing office with adequate proof of renter’s insurance in the amount of one
hundred thousand dollars ($100,000) of liability coverage. The requests for
rental insurance and water charges are consistent with Ohio Revised Code § 5321
which governs landlords and tenants. Any new addendum can be added to the lease
agreement as long as proper notice is given. The required 30 day written notice
was provided to Mr. [redacted] prior to the commencement date of the addendums.
 
Sincerely,
 
[redacted]
Property Manager
Cabot’s Mill Homes