Tactical Shit News

SCAM ALERT! I ordered some 9mm ammo on 07/27/21 and they immediately processed the full charge on my credit card. After not getting a receipt by email after several days, I logged into my account to see what the issue was. The product had not shipped yet. When I inquired, they sent me a preprinted response talking about how everything is backed due to COVID and the insane demand, and then stated the product would be shipped in 7-14 days, and when it did, they would send out a tracking number.

Side Note, the very same night, I order some 22LR ammo from BulkAmmo.com and received it in 3-days.

In any event, on the 15th day, I sent an email to cancel my order and to asked to issue an immediate refund to my credit card and to also cancel my subscription to their email advertising. The response was they could cancel but they will not issue a refund because it was a sale item (every item is a sale item there) but they would give a store credit. The place in my book is scammy. Note, all their ads state product will ship in 5-7 days. I didn't cancel until the 15th day. The broke their own delivery promise twice, both on the web-site and also their email to me, and then they refused to refund my money. The name of the company should be "Tactical Scam-S[censored]" or "Tactical B[censored]". Scammiest company I've tried to do business with in a long time. Sincerely, Will Chase

Customer emailed in to cancel and was asked whyHe sated he ordered the wrong item and was asked if he would like to have his ordered changedHe stated yes and we emailed over to the offsite warehosue the change to the orderThey were to ship last week, but the offsite warehouse were having shipping issuesCustomer then emailed in asking to cancel a different time and due to the weekend email was not see till MondayWe have to wait to have confirmation from the offsite warehouse that they have not shipped the item before we can issue a refund to the customers PayPal

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I have disputed this with my bank USAA, As for advertisement I think it still stands as an issueItem shows Available: IN STOCK, and is notalso most recent email from Vendor states they are 4-weeks behind on being able to ship Sincerely, [redacted]

All sales are finale covers cancellationsYour sale was started at the time the order was placed and the funds were received for the orderThe product has already shipped well before the to weeks as stated on the siteUSPS [redacted] Emails between Customer Service and the customer shows he was still asking about his place in line for the triggers after this Revdex.com complaint was issued

I would like to cancel or withdraw my complaintThe business completed the transactionPoor communication on their endThanks for all your help [redacted] ***

I have checked the Customer Service emails and there is no emails from email address [redacted] @gmail.com or any email with the order number [redacted] I have also checked Customer Service voicemails and I do not have any in regards to this orderWe have had a few issues with voicemails being sent to the wrong voicemail boxes, but I have not found any for this customerThe billet lowers were delayed from our vendor due to a broke breacher barWe apologize about this and we will issue a refund if the customer would like [email protected]@[email protected]

Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com We have received an update from the manufacturer on the back ordered parts They have informed us that there is a part that is being waited on at their end I will be discussing this further with our operations manager regarding the issue of the refundUpon completion of the conversation we will then contact the customer to give him the update Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Every answer I receive via email is vague and the contact phone is a non working numberI'm unable to contact anyone verbally I don't understand what part is being waited for when the manufacturer offers the same exact kit for a little more than $It is available straight from Adam Arms I want to know when the refund will be issue and the ETA of the refund Final Business Response / [redacted] (4000, 9, 2016/02/02) */ A refund check for the amount of the order has been issued on 2/2/The check has been sent via USPS Priority Mail with tracking # XXXXXXXXXXXXXXXXXXXXXX Thank you ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and would like the company to refund the full payment of $ Sincerely, [redacted] ***

We are looking into the customers response that he has established a dispute with his bank regarding the charges for Order # [redacted] We have discussed this matter and although it is stated in our return/refund policy that no refunds are issued for gun parts ordered, we would gladly refund him the amount of his purchase.Please note that I have included emails between this customer and our customer service rep regarding the product ordered and what the hold up has been on shipment.This can only be done if the charges have not been disputed and a charge back has not been filed at this timeUpon verification of his claim we can then proceed as necessary.Thank you,***

Honesty goes a long way in this worldFor most of the last year, S3F Gbarrels have been out of stock longer than they have been in stock everywhereWe allow people to purchase them while on backorder so that they are sent the barrels absolutely as soon as possibleBecause we do this, we still
allow coupon codes to be used, allowing people to save some money at times on a very hard to get itemThe barrel he ordered was clearly marked in BOLD RED writing that the item is on backorderPlease see link http:/***s3f-solutions-match-grade-barrels-for-glock-19-pistolsThe barrel the customer order has been on backorder for months, marked as such on our site for months and will ship as soon we receive them in from S3FThe black nitrite barrels as at coating and should be ready to ship soonThis customer will receive his order as soon as we receive in barrels. Our return/cancelation policy also states no cancellation on gun partsA barrel is a gun part and can not be canceled and refunded per our policy. http://s***/return-policy The customer did not send any emails in to customer serviceWe were not aware of his inquiry till he messaged our Facebook page

The customer initially stated he "accidentally" placed the order and wanted a refundThe customer was shown the product page on the website and walked through the multiple places it shows "All Sales are Final"The customer was also informed of the requirement to acknowledge an agreement that "All
Sales are FinalWe cannot accept returns, exchanges or refunds on this product" before being able to put the product in his cartHe also stated that he did realize that he had to input all of the billing and shipping information to include his credit card information in order to complete the order while also stating that this was his first order with us. The customer was informed that for it to be an "accident" was highly unlikely due to the long process as well as his needing nearly hours to decide that he "accidentally" placed the orderDuring the discussion, the customer was asked multiple times for a reason to treat this order any different than all other orders that have agreed to the "All Sales are Final" agreement in order to have something to put for an approvalThe customer refused to give any reason. In regards to the claim that he was made fun of regarding his name, the actual question from the customer was "Do you know who you are talking to?" was answered by "I am not exactly sure who I am talking to, but I am talking to a Mr *** as you've identified, and I am looking at order for a *** ***I'm not sure if you are ***, you're wife is ***, or if that's just the name that was used for the orderBut someone named *** ordered a trigger, went through multiple steps to place the order, and also agreed that all sales are final." Here is the link to the product page: ***Attached is the email string between the customer and our customer service representative showing hours after he "accidentally" ordered, he was still wanting an ETA on shipping. We expect to get another batch of these triggers from the manufacturer any dayThey are expected to be shipping out a batch to us the week of 2/and another the week of 3/This customer is 48th in line and will ship out in our first shipment we are receiving of triggers

Complaint: ***
I am rejecting this response because:Tactical *** has done absolutely nothing to resolve thisThey stated that the sale started once the order was placed and the funds were received, however they did not receive the funds until the I tried canceling the on the They did send the product and I did receive the product, however I still don't want it and want my money backThis company just plays games and don't stand by their products and not do they have any kind of business model other that degrading customers and taking their moneyOnce again Tactical *** has taken no steps to remedy the problem.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We apologize about thisWe were never notified the upper was not sent by our offsite warehouseWe have issued a refund check and it has gone out in the mail to the customer

We contacted the manufacture Weber Tactical as soon we were notified of the errorI have attracted the emails between the customer ,our company contacting the manufactureWe are at the mercy of the manufacture of the holster and we will have the correct holster later today to send out to the
customer

Customer was refunded through PayPal on 9/21/in the amount of $712.12.I have attached a copy of the transaction details showing the same

Complaint: ***
I am rejecting this response because:
The response from Tactical *** is not true and accurate. I sent the email requesting a cancellation of the order immediately after the order was placedThe email was not delivered until a good internet connection was reestablished, due to being in a hotelThe website does not say anything about canceling orders before they where shipped or for canceling orders for backordered products***, who is supposed to be the, I guess customer service manager, was very rude and made fun of my name because I am a guy and he said I wasn't even man enough to place the order in my real nameI could not even explain or have a conversation with *** because he was yelling and would not stop*** was very condescending towards me*** also stated that he would keep my money and not send me the productI want my money back and do not want to any kind of business with this company again.
Sincerely,
*** ***

Customer emailed in to cancel and was asked why. He sated he ordered the wrong item and was asked if he would like to have his ordered changed. He stated yes and we emailed over to the offsite warehosue the change to the order. They were to ship last week, but the offsite warehouse were having...

shipping issues. Customer then emailed in asking to cancel a different time and due to the weekend email was not see till Monday. We have to wait to have confirmation from the offsite warehouse that they have not shipped the item before we can issue a refund to the customers PayPal.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/02/08) */
Contact Name and Title: [redacted] Office Mng
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
This order was cancelled as of 2/5/16 and refunded on
2/5/16 and refunded to the consumers cc ending in [redacted] for...

full amount of $231.00 on 2/8/16