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Take 5 Oil Change

5028 US Highway 19, New Port Richey, Florida, United States, 34652-3905

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Take 5 Oil Change Reviews (%countItem)

Engine is shot. My mechanic confirmed Take Five used the wrong oil during the oil change. The car is no longer operable.
I took my fiance's car into get an oil change at the New Port Richey Fl location I believe in Oct 2019. The car is not used often because my fiance uses a work vehicle mostly. Roughly 1 month after the oil change was done. We used the car and noticed the engine was knocking. WE called the location in New Port Richey and they had my fiance bring the vehicle in around 7am the next day and they topped the oil off and gave him some additional oil to keep. Again the car sat not being used. Today my fiance drove the car to work and the engine was knocking so bad he went straight to his mechanic that said the WRONG oil was used in his car and has caused the engine to now need replaced. This is unacceptable. The worked perfect before Take Five ruined it!! I have filed a complaint with the local franchise we took the car to have the oil change done. Now that I see all the complaints it seems this is common practice for the them

Desired Outcome

Other (requires explanation) My fiance now has to either replace the engine or get a new car!!! I am looking for the value of the engine replacement.

Take 5 Oil Change Response • Mar 30, 2020

Document Attached***
On 10/14/2019 Mrs *** had her car serviced in shop 418.
Attached you will find the correct oil was used per the Auto data system that gives us the information.
Using a different type of oil grade would not cause a engine failure as she is claiming.
We also asked her how her mechanic determined the wrong oil type was used? it would require a lab to analyze a sample.
The customer is claiming 4 months later that she is having engine trouble and claiming it was our fault
based on the oil. We service thousands of cars monthly and use the system to pull the cars requirements. the facts are as follows:
1- Oil type required was used 020 motor oil.
2- Her service was done 10-14-2019.
X-X-XX-XX four months later asking for a engine.
4- The oil used was advanced high mileage Castrol edge 020 designed for cars with 75k or more miles
her car was at 122,249 at time of oil change that she agreed to as it is an additional cost recommended oil.
Also please be advised I answered this complaint as it was first given to the Charlotte NC office in a timely manner.
Thank you
Brian W.
Director of Operations

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Address: 5028 US Highway 19, New Port Richey, Florida, United States, 34652-3905

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