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Tanya Marie Schlechter

1321 Scarth St., Regina, Saskatchewan, Canada, S4R 2E7

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It's been several months and they not repaired various issues with the property we renting. The issues are adding up.
***. The first communication to repair an issue that is still not repaired was 27 June 2017.

Desired Outcome

Give us a rent discount for living with all these issues. We are not getting the amenities or service we signed for.

Tanya Marie Schlechter Response • Feb 27, 2018

On January 2nd, 2018 Mr. emailed Shawn's Property Management Ltd. concerning issues with his rental property, most notably related to the back door knob, and unfortunately this email was not recognized by us due to email issues at the time.

When Mr. approached the Revdex.com for issues related to the property, we did a thorough email search relating to this property and it was at this time that the January 2nd, 2018 email was uploaded. Upon viewing this, I immediately dispatched our Locksmith to repair the back-door knob giving him Mr. contact information to organize a time and date to enter the property in order to repair the issue.

On June 27th, 2017 Mr. emailed Shawn's Property Management Ltd. a list of issues related to the property, and a 3rd party contractor was dispatched. During the middle portion of October, 2017 we communicated with Mr. regarding year end sprinkler system maintenance, NO mention of the previous issues were brought up or discussed, and it was under our assumption that the previous repair issues from June 27th were rectified by the initial 3rd party contractor.

On November 19th, 2017 Mr. brought to our attention cracks and bubbling forming in the drywall - specifically in corners. He also reiterated the shower and door damper issues were not resolved, and the toilet paper dispenser needed to be re-attached the wall. We exchanged email's so I could get both permission to enter, and more detail for my contractors in order to proceed further. At this time it became obvious to me the initial 3rd party contractor did not complete the work requested, and a different 3rd party contractor was immediately dispatched to inspect and resolve these issues on November 22nd, 2017. The conclusion regarding the wall cracks was it was likely caused by the extreme ground shifting the city experienced during the latter part of 2017. My understanding was the toilet paper holder was repaired at this time, and the downspout was inspected. The conclusion with the downspout was it was clogged with leaves and sentiment. The contractor said the tenant stated he replaced the door damper.

It was determined on or about November 23rd, 2017 and again February 23rd 2018, that the downspout was frozen and full of leaves and sediment. Due to the fact that the they were frozen, the contractor offered 2 solutions that we communicated to the owner in order to proceed. The first was to remove and replace the clogged down spout entirely, the second was to wait until the spring thaw and clean out the downspout. The owner selected the latter option as there was nothing wrong with the downspouts themselves as they simply required cleaning come Spring.

On February 27th, 2018 the 3rd party contractor that made the previous site visit returned to the home to inspect the shower door, oven light and door damper. It was found we need an appliance repair person to access the oven light bulb, and we dispatched our appliance repair person to replace the bulb. The shower door glass was found to be missing. This condition was not reported on the move in inspection.

*** inspected both bathroom exhausts and found them fully operational. The electrician stated they are of a unique design where a central sucker fan is located near the furnace and ducted to both bathrooms, due to this, there is no obvious fan noise to be heard in the bathroom and it may appear not to be operating.

In the 10 months that Mr. has resided in the property located at *** St., he has been diligent in reporting concerns and issues and cooperative in allowing access for our contractors to enter the residence and pictures to give us a better grasp of the issues. However, we do ask that Mr. report any issues directly to us and if a contractor does not contact him or complete the necessary repairs in order for us to assist him further.

We apologies for any inconvenience that this may have caused Mr. and do feel that we work extremely hard to rectify any issues related to the properties in which we manage as quickly as possible.

Regarding the matter of rectification, each property owner determines the rental rate. We would advise Mr. write a letter or email to us stating what he feels is fair compensation, and we will forward that to the property owner. The property owner will then make a decision.

Customer Response • Mar 02, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
The first issue was a screen door damper. I emailed them 27/06/2017. They fixed it yesterday. The doorknob is still broken. I have never denied them entry to fix/assess anything. I am easy to contact. I was not made aware of their contractor issues or that I should expect all the contractors they mentioned. Although, I feel the onus is for the business to follow up with their contractors and/or me. Not once did I get a call from Shawn's to ask if the work was completed or to my satisfaction. Regardless most of the issues remained in disrepair for months. ***. ***. The shower for example they have now had, including 2 days ago, three different visits, that I remember, to assess/measure the shower. I cannot find the original communication. It might have been verbal but on 27/09/2017 I sent a follow up email on the shower, then on 19/11/2017, then on 02/01/2018. We are a family of 6. There is a reason why we chose this house and one big one is the number of bathrooms with showers.

I also am a little perplexed why the owner should make the decision on the discount? Is he paying for it? ***. He hired a business that's purpose is managing properties. The discount should come out of Shawn's funds not the Owner. My request is 10% off the rent for each month that issues remained outstanding since 27/06/2017. That discount is consistent with *** decisions. But the issues need to be fixed asap. It's been 48 hours and so far out of 7 issues outstanding 3 have been repaired: door damper, oven light and replace rusted shower rod. Replacing a doorknob or a toilet paper holder are minor repairs. The downspout unfortunately will have to wait. I understand that until the ground is not frozen. However, it needs to be given high priority. With a thaw there is a risk of infiltration. It's a finished basement and we have it furnished with our belongings. The expense to the Owner will be significant for the repairs necessary following infiltration.

To Shawn's credit they have always interacted in a polite & respectful manner. I look forward to an expedient resolution on this matter and to continue a professional and enduring business relationship with Shawn's. Thank you

Tanya Marie Schlechter Response • Mar 06, 2018

Unfortunately, at this time, we do believe that the best forum for resolution in this matter is with The Office of Residential Tenancy. As they are the government institution responsible for creating and enforcing the laws concerning matters between a Landlord and a Tenant.

All issues raised by the Tenant were acted upon with immediate effect. In the cases where one contractor did not perform the work as requested we sent a different contractor when the tenant reiterated to us the work was not complete. This has been stated by the tenant himself in his most recent response to the Revdex.com.

A contractor that was dispatched to re-installing the door damper stated to Shawn's Property Management Ltd. that the tenant told him directly that he was going to repair the door damper himself. It was not until the complaint was raised again that we became aware that repair was yet to be completed. Both the toilet paper holder and shower door will be repaired once the shower door is ready to be picked up by the contractor due to install it, as the door has been placed on special order.

The issue of the bathroom ventilation has been confirmed by an electrician to be non-existent. In email correspondence the tenant has claimed the rusty shower bar was evidence of poor ventilation of the bathroom, but this is not supported as there is no other damage common to excessive humidity present in the bathroom.

We understand the concerns of both the tenant and the property owner regarding the risk of water from melting snow seeping into the basement due to the clogged drain spout, and will act accordingly when the time comes to rectify this issue.

We do encourage the tenant to contact The Office Of Residential Tenancy for further clarification.

Customer Response • Mar 20, 2018

The landlord has now repaired all the items I listed that are not determinant on the weather and favourable conditions to address them. I extend my appreciation and thanks. It's nice to have our shower back! Also, Thank you Revdex.com for being the facilitator of assisting us in resolving our grievances.

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Address: 1321 Scarth St., Regina, Saskatchewan, Canada, S4R 2E7

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