Tap Portugal

Claim was settled with passenger on [redacted] Passenger was credited 12,miles to her frequent flyer accountTell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I am rejecting this response because: the tap Portugal paid me more as the Europe regulation euros for ticket because the $were only for the expenses and for the return flightI'm satisfied because they paid me in fullThank you

TAP is reviewing the passenger´s claim and has already contact the passenger directly Once we have reached a resolution as per DOT and Montreal Convention Regulations we will contact the passenger and the Revdex.com

Passenger contacted TAP directly and claim closed on our end

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: This situation is resolved, but I really wish I didn't have to resort to going to the Revdex.com to get an answer Actually you didn't even respond when I went to the Revdex.com: you only responded when I went to the FAA I would think most other companies are more responsive than this November and we finally have resolution to a problem that started in June! Regards, [redacted]

Claim resolved directly with passenger and compensation check already mailed

Our TAP *** Program has confirmed that the miles promised to the passenger in the amount of 12,miles were credited to her TAP *** Account on 13OCT15. Thank you!

Complaint: ***I acknowledge receipt of the $received in the mail todayI, however, reject the subsequent paragraph made by TAP Portugal.Contrary to the claims of TAP Portugal, only one phone call was made by TAP Portugal to me and that was after I initiated a complaint with Revdex.comI was the one who had to call TAP Portugal multiple times PRIOR to submitting a complaint with Revdex.comI even had to make a follcall to TAP Portugal on Feb after they've agreed to send me a check as I didn't receive a check weeks after I finally spoke to someone in their NJ office (February 3)This could immediately be verified when they check their call logsAll the call logs with the exception of one phone call from NJ would show incoming calls to them, outgoing calls from meIt is to be noted that all the people I spoke to on the phone were friendly and professional, both in the Lisbon Office and in New Jersey.The emails that TAP Portugal claims were sent to me were automatic emails from themThe email they cited dated Dec was from [email protected], an automated reply acknowledging receipt of my contact after I filled out their online web complaintOn Dec20, I received another email requesting for all the documentsI emailed a reply on Decattaching all the documents but did not receive any acknowledgmentI sent another email to their NJ contact in January immediately prior to submitting a complaintNo acknowledgement was received from this email either.While I am glad to have the matter resolved, I do take exception to the claims made by TAP Portugal as to how they handled this particular issue.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This Claim has not been resolved and no compensation gas been recievedThe business refused to compensate for the full cost of replacement luggage as requestedI provided reciepts and
they will not fully reimburseThey inly want to reimburse thier propsed estimate of the damaged bagThis is not acceptable because I had to replace the damaged bag and pay more money due to being overseasI am still requesting full reimbursement
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Passenger contacted TAP directly and this claim has already been resolved with the passengerThe passenger was mailed a compensation check in October

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have received an email on January and send out the required documents on January to TAP PortugalI haven't received the response or the reimbursement from the company yet.
Regards,
*** ***

Passenger has contacted TAP direcelty and we are working on resolving this claimAn email was sent to the passenger on 10Jan and again on 17Jan

Complaint: ***
I am rejecting this response because:I issued my complaint to the airline more than one month ago, they said the will respond to me but, when? Meanwhile I paid already for a service I did not received.
Regards,
*** ***

After several back and forth with TAP Portugal, I was told that the only way to settle the issue was for me to open a frequent flyer membership with TAP and they
would have credited 12,miles on it.I was already not very happy of the solution provided but acceptedWhen I checked a week later, the miles had not been credited yet on the accountI checked again days later and still nothingI feel they are not taking the matter seriously and therefore, at this point, I demand I different settlement in the form of $for making my transatlantic trip very uncomfortable
Regards,
Carlotta Romita

Claim resolved directly with passenger and compensation sentPassenger has not reached out to TAP since then

Claim was settled with passenger on *** Passenger recieved check from TAP in the amount of $

Claim
was settled with passenger on [redacted]. Passenger was credited 12,300 miles to
her frequent flyer account. Tell us why here...

This claim was settled directly with the passenger.