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Tap Portugal Reviews (37)

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indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Passenger also claimed to the DOT and we have already mailed the passenger the appropriate compensation.

I am rejecting this response because: the tap Portugal paid me more as the Europe regulation 600 euros for ticket because the $327 were only for the expenses and for the return flight. I'm satisfied because they paid me in full. Thank you

Check number [redacted] in the amount of $243.00 has been sent to Ms. [redacted] as settlement...

of her claim.  Contrary to Ms. [redacted]´s accusations, TAP reached out to her via email on 20DEC16 to which she responded on 23DEC16 and several phone calls were made to update her on the status of the claim.

Passenger contacted TAP directly and the claim was already resolved. Passenger recieved a compensation check in October

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
This situation is resolved, but I really wish I didn't have to resort to going to the Revdex.com to get an answer.  Actually you didn't even respond when I went to the Revdex.com: you only responded when I went to the FAA.  I would think most other companies are more responsive than this.  November and we finally have resolution to a problem that started in June!
Regards,
[redacted]

Passenger contacted TAP directly and claim closed on our end.

This claim has been closed, passenger contacted TAP directly and we have already finalized the claim and responded to the passenger directly.

Passenger contacted TAP directly and her claim has already been analyzed and passenger advised of compensation/resolution.

Passenger contacted TAP Direclty and claim has already been resolved with the passenger.

TAP is reviewing the passenger´s claim and has already contact the passenger directly.  Once we have reached a resolution as per DOT and Montreal Convention Regulations we will contact the passenger and the Revdex.com

this claims is being dealt with directly with the passenger. The DOT allows TAP 60 days to finalize a passenger´s claim. by 03JUN the passenger shouild have a response from TAP

Claim resolved directly with passenger and compensation check already mailed.

Review: On July 22 2013 I bought a round trip ticket to fly from Newark to Lisbon with a departing date on September 11 2013. Since I have 4 family names I contacted the airline to make sure that there would be no issues with my names since they didn't all fit on the online form. I was assured that everything was OK. To my surprise when I was doing the check-in I was told that I could not board the airplane and had to pay for a name change. Tried to explain that I did contacted the airline to make sure everything was OK but, according to them paying for the name change was the only option to board the plane. And so I payed the name change. I contacted the Airline (TAP) by mail 9/17 and email on 9/19 and did not get any replies.Desired Settlement: I want a refund for the fee I payed for.

Business

Response:

This claim was settled with passenger on 21NOV13. We issued a check to the passenger in the amount of $70.00

Review: On August 15th 2015 I flew from Rome/ Italy to Miami/USA using TAP Portugal (Rome - Lisbon, Lisbon - Miami).

On the 9 hours flight from Lisbon to Miami the entire in flight entertainment for the section of the aircraft I was seated in was not working (no movies, no music, not even light to read).

I contacted TAP as soon as I git back to Miami, asking a compensation for the inconvenience.

They got back to me and after many e-mails and phone calls, I was told that the only compensation I will be receiving was going to be some miles (12.300) for their own frequent flyers program. Although not very happy for the solution presented I accepted.

10 days later, the miles are still not on my account and when I called the customer service to enquire about them, I was told to send again another e-mail.

At this point, not only I couldn't care less for their offer but I actually require from them a monetary compensation for all the inconvenience caused.

I believe a check for the amount of $200.00 would be appropriate.

Looking forward to hear back from you.

Kind regardsDesired Settlement: a check for $200.00

Business

Response:

Claim

was settled with passenger on [redacted]. Passenger was credited 12,300 miles to

her frequent flyer account. Tell us why here...

Consumer

Response:

After several back and forth with TAP Portugal, I was told that the only way to settle the issue was for me to open a frequent flyer membership with TAP and they would have credited 12,300 miles on it.I was already not very happy of the solution provided but accepted. When I checked a week later, the miles had not been credited yet on the account. I checked again 10 days later and still nothing. I feel they are not taking the matter seriously and therefore, at this point, I demand I different settlement in the form of $200 for making my transatlantic trip very uncomfortable.

Regards,

Carlotta Romita

Business

Response:

Our TAP [redacted] Program has confirmed that the miles promised to the passenger in the amount of 12,300 miles were credited to her TAP [redacted] Account on 13OCT15. Thank you!

Review: We had a trip to Italy on June 8 2014, Tap Portugal flight [redacted] scheduled departure was at 4:35 pm but they told us that the pilots were tired so they were resting and they delayed the flight at 8:29pm, we were supposed to have a coincidence in Lisbon at 6:50 am the day after, we missed it so we toke a the flight [redacted] that arrived in Rome at 7:10pm.This mean 7 hours and 30 minutes delay, that caused a big damage for us, because our trip wasn't finish there we had to drive for 5 hours. I filed two complains with Tap Portugal, one for the expenses, 3 luggage were broken they didn't pay us all the expenses. Nobody informed us about our right. The other claim was for the reimbursement under the

EU-regulation 261/2004 claims n. [redacted] and [redacted]. They told me that they will offer me some voucher, and I told them that I didn't want it but I was entitle to get cash, but before they will pay me for the tickets they want to take care of the expenses, so after I sent them the list they decided to pay only for one luggage the food and the one day car that we lost, on their mail, with the check of $326.00 was really clear that the amount was only for one luggage and the expenses not for the other claim, I also sent to them and email where I was telling them that was not included the reimbursement under the EU-REGULATION 261/2004. They just waited that I cashed the check and they refuse to pay me the other claim. I traveled with two kids and with only 2 week vacation if would know what kind of company was I would never choose it. They trick you really bad.Desired Settlement: Under the Eu-regulation 261-2004 they have to reimburse 600 Euro for each ticket, this means 2,400 Euros, because the delay was more then 4 hours, it was 7 hours and half

Business

Response:

Claim was settled with passenger on [redacted] Passenger recieved check from TAP in the amount of $324.96

Consumer

Response:

I am rejecting this response because: the tap Portugal paid me more as the Europe regulation 600 euros for ticket because the $327 were only for the expenses and for the return flight. I'm satisfied because they paid me in full. Thank you

Review: Our return flight to [redacted] from [redacted] on TAP Portugal was delayed by the airline causing us to miss connections and ultimately getting us to [redacted] some 15 hours after our scheduled arrival. These delays also prompted us to spend an extra night in [redacted] at our expense as well as pay for two meals. Further, I lost a day's pay due to the fact that I was supposed to be in work on that Monday, April 14, 2014. Adding to the entire issue was the fact that there were no TAP Portugal employees available at any airline counter in the three countries that we traveled through to get back to [redacted] Each time we missed a connection, we were hastened along by ticket counters until our final arrival (15 minutes after boarding ended for our connecting flight) in [redacted] where there were no personnel there to assist us. We had to get accommodations, arrange for new flights, etc. all on our own.Desired Settlement: In addition to our desire to get a refund for the monies we spent as a result of missed connections - which were, by the way, not our fault but TAP Portugal's fault, I have since discovered that I will lose a personal day at work. In addition to the $584 US Dollars we would like to receive back, I would like to receive either credit for future travel or monetary compensation for the day of work I lost (approximately $500).

Business

Response:

Claim was settled with passenger on 25FEB15. Passenger

received 2 checks from TAP one for $186.00 and one for $293.15

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Address: 263 Lafayette St, Newark, New Jersey, United States, 07105-2125

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