Tapnet

Initial Business Response / [redacted] (1000, 9, 2015/08/17) */ Hi [redacted] , The customer purchase cloud storage from TAPNET in FebruaryShortly after we were notified by [redacted] that they were terminating our reseller agreementThis was actioned in July 10th Since then, we are no longer able to offer cloud storage service, only backup We notified the customer by email on July 16th to remind them that we sent out the notification on February 27th We offered them credit to their account to use with our online backup service Have not heard back from them regarding this email Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I need a full refund, instead of a credit to further purchases from this company sice [redacted] there is no customer service existing

Initial Business Response /* (1000, 9, 2015/08/17) */
Hi [redacted],

The customer purchase cloud storage from TAPNET in February. Shortly after we were notified by [redacted] that they were terminating our reseller agreement. This was actioned in July 10th.

Since then, we are no longer able...

to offer cloud storage service, only backup.

We notified the customer by email on July 16th to remind them that we sent out the notification on February 27th.

We offered them credit to their account to use with our online backup service.

Have not heard back from them regarding this email.
Initial Consumer Rebuttal /* (3000, 11, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I need a full refund, instead of a credit to further purchases from this company sice [redacted] there is no customer service existing.