Tara Energy, LLC

We have thoroughly investigated this issue and can confirm that we have spoken to the customer on a few occasions regarding the refund he speaks ofTo protect personal privacy, we cannot offer more detail other than to say we have been in regular communication with him to explain the process, and ensure his understanding regarding third party involvementWe would very much like to see this issue resolved to the customer’s satisfaction, and would be happy to speak to him again to assure that we have done everything possible in our position, and extend to him a customer service gesture of goodwill

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Complaint Detail / ProblemComplaint Type:Refund / Exchange IssuesselectProblem:Tara Energy, until now still not send the refund of dollars I have make in July 2017, CEAP paid dollars, but Tara Energy not credit to my account, so I have to paid dollars, I was asking Tara Energy to give me the refund and file a complaintTara Energy asked me to pull off the complaint and I did pull it off, but Tara Energy not give me the refund until now.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:Tara Energy has not right, to keep customers money over paid, so just give me the refund

We have thoroughly reviewed the customer’s account and have since corrected the billing issue raisedTara Energy has applied credits back to the three accounts in question and has proceeded to waive any late feesWe regret this customer’s experience and apologize for the inconvenience caused Thanks,

We were able to speak directly with the customer on Monday (Dec 12) to confirm the refund and correct mailing addressWe believe that issue has now been resolved

We have reviewed the account and also contacted ***, who advised that they did conduct a meter test which confirmed that the billing was correct We have since spoken to the customer to inform her that the readings are consistent and do not show any spike in power consumptionThe customer expressed her understandingWe believe this matter has now been resolved

We apologize for the extended amount of time it has taken to issue the refund check and the inconvenience caused to the customerWe can confirm that a revised check (with correct spelling) was sent to him on July 21, via overnight courierWe have attempted to get in touch with the customer to confirm receipt

Revdex.com: This letter is to inform you that Tara Energy, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/15/and assigned ID [redacted] Regards,

Following a thorough investigation, we can confirm that the customer was originally enrolled in our program in July at which time she provided her consent and agreement to all terms, per standard protocol This account was active from September to September and was closed when we received a drop service request from *** A second enrollment took place in late however was not scheduled by [redacted] until September At the time of enrollment, the customer once again provided her consent to enroll in our services without issueThe account is now scheduled to be dropped next month (December)As a gesture of goodwill, we have moved to waive the customer’s remaining balance and have attempted to contact her to confirm the resolution with her directly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Tara Energy is clearly a company that carries it's business by continuously attempting to lie to their customerI was contacted by Francis THREE times not "(4)" on February 28th, at 9:14am, February 23rd, at 9:am and February 21st, at 10:12amI have ALL voicemails saved because I am fully aware of the type of shady company that I am dealing withThe earliest date I received a voicemail stating [redacted] already provided the report so I cannot have another copyThe second voicemail stating they received my rejection via Revdex.com and Tara "thought" I was satisfied and that only I can get a copy of the report from ***The Third voicemail stating everything checked out with the meter you can request a copy of the report if you would likeEvery time I contacted by this company literally there is a different storyAnd for this company to CONTINUOUSLY LIE and STATE they THOUGHT I was SATISFIED is ridiculousEVERY conversation I have had with any of their representative has been a BLATANT explanation as to why I am UNSATISFIEDThere is no reason for you representative to contact me in order to play the blame gameIt's not out fault that we sent the request over late, it's not out fault that we promised our customer that you would be contacted once the test were completed, it's not our fault that you aren't satisfied with our awful definition of customer service and it's not our fault that you aren't satisfied with the actions of you energy companyAs all of your reps attempt to lie, please take the time to come together and at least have a cohesive lie to tellMake sure everyone is on the same page with the lie and there is no evidence to combat it Regards,

Following our recent conversation with the customer, we have agreed to provide a bill credit in consideration of the loss of food experienced due to the service gapWe have also agreed to apply a credit for spoiled medical supplies once we receive the corresponding receiptsIt is our belief that the matter has now been addressed to the customer’s satisfaction

Every effort has been made to communicate the refund process with the customer as it relates to third party involvementFollowing an additional phone conversation with the customer, we have arrived at a satisfactory resolution for him, and believe the issue has now been resolved

Following a review of the account, we have spoken with *** to confirm the meter reads, which they deemed to be correct, and we spoke with the customer to advise that we rely on the consumption data from the utility to determine the billingWhile she advised that she will connect with the utility,
we’ll be glad to assist with special payment arrangements to ease her concernsAs a customer service gesture, we have also applied a bill creditWe further provided the customer with contact information to reach an energy advisor directly should she need to discuss anything or have any other questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. Sent: Tuesday, January 23, 11:AM Subject: Complaint # ***To whom it may concern:I was unable to submit a reason why I was declining the response for claim *** on the website and want to make sure I show a responseI did speak with Diego and was told that I, myself, needed to contact ***Upon contacting them I was told that my provider should be the one contacting them, not myself to file a formal disputeAt this point *** said while they did check my meter and it was reading that day correctly they have no way of seeing a day to day usage or telling if the meter misread on one specific dayI called back a spoke to a very nice woman named Gwen from corporate who looked into the account and agreed that something over the last years did not look rightShe asked me to give her until 9:am the next morning to look into the caseI did not hear anything back from her or Diego so I paid to have a electrician come our to my home to confirm there was no electrical issues, wiring in the attic, a/c units, anything using excessive amounts of power that could cause a spike like thisI do have documentation and a bill from the electrician showing there were no findings of anything that would have caused this in or outside of the houseFurthermore, I work in a electrical field where I have technicians who do wiring on a daily basis and have informed more that everything electrical can have faultsI fully believe that the smart reader did not read correctly and will not settle for a bill in the amount of KWH per hour when I have never been anywhere near that number in the last yearsAs Gwen stated, as a very loyal customer it is clear I have a pattern of usage history over that time frame, not one month coming anywhere near that amountI not only want my bill corrected but the dollars added back that I had to pay a electrician to come out to verify that it is in fact my smart meter not working, as I have now had check my home, taken a half day off work, and monitored my electric usage dailySomewhere between the end of December and beginning of January there was a spike in usage and then it went back down to the speed of during the day and in the eveningI have taken daily readings of my smart reader and can see where when the electric and everything is off in the house it does jump at times showing I’m using higher amounts than when items like the heat, washing machine are onThat shows something is reading incorrectlyNext month if it shows I used kwh I am just supposed to accept it must be true? It feels as though that is what I’m being told I must do and I fully disagree.Thank you, *** ***214-554-6724Dry_***@yahoo.com

We sincerely regret this customer’s experience which fell short of the high service standards we set for ourselvesAlthough a check was issued, it was mailed to an incorrect addressWe have now arranged for the refund to be sent via rush delivery to the correct address which should be received
this weekWe do apologize for the delay and inconvenience caused

We have spoken today with the customer in attempt to better understand her expectations towards arriving at a satisfactory resolutionWe apologized for any miscommunication that may have occurred that contributed to any misunderstanding and uncertainty regarding the meter test processThe customer advised of her intentions to explore an alternate supplierWe respect the customer’s choice and in the event of a switch, Tara Energy will waive any applicable early termination feeWe have provided her with the name and number of a company representative should she wish to contact us at any time

We have now been in touch with the customer to explain her billingThe higher amount was due to outstanding balances from a previous account which were transferred to her new accountTo assist the customer, we have arranged a payment extensionWe believe the matter to now be resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint When I spoke with the individual that called from *** for a Houston, TX based company I blatantly informed him that I did not agree with what he was attempting to tell me because it did not make senseWhen I spoke with Francis he stated that *** completed the requested supposedly the very same day that it was sent to them (even though they were "missing information" per the email I received) and they also left correspondence on my door with the details of their "findings"I informed Francis that no one had been by my apartment and left any type of paperworkHis response "may be the wind blew it away"At that point I became EXTREMELY angered I informed that the leasing office of my apartment complex and ALL delivery services from UPS, FedEx and USPS are able to leave correspondence on my door without it being "blown away" in an enclosed breezeway but some how ***'s did was ridiculousHis response, I'm just going by what they told me that's all I can doTo date I STILL HAVE NOT RECEIVED ANY INFORMATION FROM TARA OR *** about ***'s meter test
Regards,

Following a review of this customer’s account, the customer was switched from *** *** due to another tenant who applied for electricity and gave the wrong unit number in errorWhen speaking with the customer on June 26th, we confirmed the error and advised that she would not have to pay the
early exit fee, and that a request to switch back her service had been placed with AEPWe did attempt to re-connect with the customer on June 30th and July 3rd to confirm this information towards resolution

In consideration of the protracted nature of the issue and correspondence not received by the customer, we have moved to close the account and remove it from collections for resolution

Revdex.com:
This letter is to inform you that Tara Energy, LLC has not carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/17/and assigned ID ***They assigned themselves to my account and overcharged me for services that were never requested or authorizedI was over charged $an additional $a month for a vacant home and if what you're are saying was true why did other people try and sign me up? I did not give authorization in Sept of or 2016! No one has tried to contact me from this company to see if they resolved my issue either! Very dissatisfied with this company and its practices.
Regards,***