Tara Energy, LLC

Following a thorough review of the customer's account, we have determined that the customer did not use the correct promo code when they enrolled *** As they were misinformed a few times when they contacted us we will refund them for Sundays. The customer has closed their
account. Once we receive the final meter reading usage from their utility, we will issue a refund check which will be mailed to them within 3-weeks. A member of our customer service team explained the aforementioned to the customer. As they expressed appreciation for the follow up and assistance, this issue has now been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Complaint Detail / ProblemComplaint Type:Refund / Exchange IssuesselectProblem:Tara Energy,...

until now still not send the refund of 262.22 dollars I have make in July 2017, CEAP paid 272.44 dollars, but Tara Energy not credit to my account, so I have to paid 262.22 dollars, I was asking Tara Energy to give me the refund and file a complaint. Tara Energy asked me to pull off the complaint and I did pull it off, but Tara Energy not give me the refund until now.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:Tara Energy has not right, to keep customers money over paid, so just give me the refund.

We have investigated the matter and have reissued a check to the customer via overnight courier on July 27th. We regret the delay and inconvenience caused as we do strive to deliver positive customer experiences at every touch point.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Tara Energy is clearly a company that carries it's business by continuously attempting to lie to their customer. I was contacted by Francis THREE times not "(4)" on February 28th, 2017 at 9:14am, February 23rd, 2017 at 9:32 am and February 21st, 2017 at 10:12am. I have ALL voicemails saved because I am fully aware of the type of shady company that I am dealing with. The earliest date I received a voicemail stating [redacted] already provided the report so I cannot have another copy. The second voicemail stating they received my rejection via Revdex.com and Tara "thought" I was satisfied and that only I can get a copy of the report from [redacted]. The Third voicemail stating everything checked out with the meter you can request a copy of the report if you would like. Every time I contacted by this company literally there is a different story. And for this company to CONTINUOUSLY LIE and STATE they THOUGHT I was SATISFIED is ridiculous. EVERY conversation I have had with any of their representative has been a BLATANT explanation as to why I am UNSATISFIED. There is no reason for you representative to contact me in order to play the blame game. It's not out fault that we sent the request over late, it's not out fault that we promised our customer that you would be contacted once the test were completed, it's not our fault that you aren't satisfied with our awful definition of customer service and it's not our fault that you aren't satisfied with the actions of you energy company. As all of your reps attempt to lie, please take the time to come together and at least have a cohesive lie to tell. Make sure everyone is on the same page with the lie and there is no evidence to combat it.
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

We have thoroughly reviewed the customer’s account and have since corrected the billing issue raised. Tara Energy has applied credits back to the three accounts in question and has proceeded to waive any late fees. We regret this customer’s experience and apologize for the inconvenience caused....

    Thanks,

Following our recent conversation with the customer, we have agreed to provide a bill credit in consideration of the loss of food experienced due to the service gap. We have also agreed to apply a credit for spoiled medical supplies once we receive the corresponding receipts. It is our belief that...

the matter has now been addressed to the customer’s satisfaction.

We apologize for the extended amount of time it has taken to issue the refund check and the inconvenience caused to the customer. We can confirm that a revised check (with correct spelling) was sent to him on July 21, 2016 via overnight courier. We have attempted to get in touch with the customer to...

confirm receipt.

We have made attempts to contact the customer to address her concerns, however, we were unable to connect with her and did leave contact information to reach us. We are very interested in working to ease her circumstances and resolve the matter to the customer’s satisfaction. We will attempt again...

to contact her towards resolution.

We have thoroughly investigated this issue and can confirm that we have spoken to the customer on a few occasions regarding the refund he speaks of. To protect personal privacy, we cannot offer more detail other than to say we have been in regular communication with him to explain the process, and ensure his understanding regarding third party involvement. We would very much like to see this issue resolved to the customer’s satisfaction, and would be happy to speak to him again to assure that we have done everything possible in our position, and extend to him a customer service gesture of goodwill.

We have reviewed the customer’s account and have made several attempts, before the account went to collections, to contact her to review her outstanding final bill amount, which pertains to her usage. As a customer service gesture, we have agreed to waive the outstanding balance to bring this to a...

resolution.

Sent: Wednesday, March 01, 2017 3:36 PM Subject: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Hello.  In regards to the decision made to close this complaint as unresolved. We exited our last phone conversation with the customer with the impression that she understood the process and was satisfied with the clarification provided by our Customer Service Manager. At that time, we confirmed that our billing is based on meter readings submitted to us from [redacted], who confirmed to us that they completed a meter test which resulted in consistent data and no spike in power consumption. We note that the customer says she never received the meter test results from [redacted]. We have reached out to the utility for the results however they advised that the customer contact them directly. Over the past week, we have attempted a number of calls( 4) to the customer to review this information again, however we’ve been unsuccessful in establishing contact. We did leave voice mail messages with our contact information and welcome the customer to call us at her convenience.  We have not heard back from her.  We intended to respond with this said information prior to receiving your latest notification but had really hoped she would have called us by now so we could go over any lingering concerns she had. Please reconsider the status on this as we have made every effort to speak to the customer to resolve this to her satisfaction. Sheila D. [redacted] Corporate & Consumer Relations Specialist [redacted]
[redacted]
[redacted]

Following a thorough investigation, we can confirm that the customer was originally enrolled in our program in July 2014 at which time she provided her consent and agreement to all terms, per standard protocol.  This account was active from September 2014 to September 2015 and was closed when...

we received a drop service request from [redacted].  A second enrollment took place in late 2015 however was not scheduled by [redacted] until September 2016. At the time of enrollment, the customer once again provided her consent to enroll in our services without issue. The account is now scheduled to be dropped next month (December). As a gesture of goodwill, we have moved to waive the customer’s remaining balance and have attempted to contact her to confirm the resolution with her directly.

We have reviewed the account and also contacted [redacted], who advised that they did conduct a meter test which confirmed that the billing was correct.  We have since spoken to the customer to inform her that the readings are consistent and do not show any spike in power consumption. The customer...

expressed her understanding. We believe this matter has now been resolved.

We have attempted to get in touch with the customer by phone to confirm that cancellation will be effective within 1-2 billing cycles with no termination penalty. We trust this concludes the matter to the customer’s satisfaction.

We have reviewed the account and can confirm that per the customer’s plan, there is a $19.95 fee if usage falls below 1000kWh in a billing cycle. As the customer’s billing cycle fell below the typical 30 days, we have moved to waive the fee as a service gesture.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Revdex.com:
This letter is to inform you that Tara Energy, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/15/2017 and assigned ID [redacted].
Regards,

We were able to speak directly with the customer on Monday (Dec 12) to confirm the refund and correct mailing address. We believe that issue has now been resolved.