Tara Real Estate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]

I have read the response to Ms***'s complaint Part of the terms and conditions of her transaction, Ms [redacted] was responsible for the remaining payments on her existing lease Since she, chose not to make the remaining payments herself, those payments were rolled onto the purchase of her new automobile Again, Ms [redacted] was legally and financially responsible for not only the remaining payments, all damages to her vehicle that was turned in Finally, even though trading her vehicle may have been the beginning objective, the final result in her best interest, was not to trade Which is what she had to have agreed to, because she signed for

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The response provided by Andy Mohr's sales manager is inaccurateThey did not pay the remaining payments on my leaseThose payments were added to the loan, so I am paying that amount Furthermore, Eugene does not address the verbal commitment from the sales rep, Cale, that the loan would be worked out where damages or other fees would not be chargedAs I have stated previously, I would not have purchased a car from Andy Mohr if this was not something that they were able to do Also, when customers trade vehicles for new leases or loans, particularly with the same financing company/parent company, it is standard practice that fees are waivedIt is not as though I was asking them to do something that is never done or impossible to be done They stated they could do itI bought a car from them, based on this promiseAfter the fact, they informed me they did not do what they said they would and they would not correct their bad business practice Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Good day Revdex.com, & Andy MohrI will begin by stating that I would not have reached out the the Revdex.com nor would I have made any claims had I not tried all options to cure this at the lowest level! With that said, the promised balance of the trawas tenderedI never implied that it was not agreed upon! I only listed that amount as a complete totalSecondly, I did reach out to the Andy Mohr Gen Mgr [see attached e-mail] dated Oct 16, Thirdly, the amount for the ESC/SECURITY REGISTRATION is plainly listed as $Fourth, I would be irresponsible to not have my Tahoe covered, and I never implied that I didn'tWho ever the person is that replied to my complaint, by ended with "This all could have been handled, if I only contacted them" I did! In addition to calling the dealership number! Follow up with a resolve, in "Good Faith" to cure this matter! [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.As usual, they are just giving a typical runaround response, and no resolutionToo bad that [redacted] according to a cpfb complaint has already agreed to cancel the loan and Andy Mohr by law has to return the down payment Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The repairs should be covered in full, as these are issues that would have been found if an appropriate inspection was done prior to offering the vehicle for purchaseI was not informed when I signed the paperwork that the car was not ready for sale on the day that I signedThere was a factory recall issue "repaired" between the time that I signed the paperwork and the time I was able to drive it off of the lotI was not informed of this until after the paperwork was signed, and was not given an opportunity to test drive the car before leaving the lotWhen I drove off, the car was shaking abnormally and the salesman told me to just drive for a while to see if it stoppedWhen the air issue came up within the next couple of days and the check engine light came on, I was told that I could bring it in for repairs at my own expense Regards, [redacted]

CUSTOMER HAD TIRES PUT ON MAY 5,CUSTOMER CALLED IN AUGUST STATING TIRES WERE PUT ON INSIDE OUTCUSTOMER BROUGHT VEHICLE BACK TO SHOP 8/21/VERIFIED TIRES WERE MOUNTED WITH INSIDE OUTCONTACTED GOODYEAR TIRE MANUFACTURE AND EXPLAINED CUSTOMERS CONCERN OF TIRE DAMAGE AND EXCESS WEAR DUE TO INCORRECT MOUNTINGI WAS ADVISED BY GOODYEAR MANUFACTURE THAT THIS WOULD NOT CAUSE PREMATURE WEAR IT WOULD ONLY DIRECT WATER UNDER VEHICLE INSTEAD OF AWAY FROM VEHICLE LIKE DESIGNEDI GAVE CUSTOMER GOODYEAR MANUFACTURE NUMBER SO THEY COULD VERIFY WHAT I WAS TOLDTHE CUSTOMER AGREED THAT GOODYEAR HAD TOLD THEM THE SAME THINGTHE CUSTOMER WAS GIVEN DOLLAR REFUND FOR DIAGNOSTICS CHARGED WHILE CHECKING HER SUSPENSIONSTATED THAT WE HAD TOLD HER THINGS THAT THINGS WE TOLD HER NEEDED REPLACED DID NOT ACTUALLY NEED REPLACEDIN GOODWILL FOR CUSTOMER DIAGNOSTIC CHARGE WAS REIMBURSED AND A FREE ALIGNMENT WAS GIVEN TO CUSTOMERWHEN PERFORMING ALIGNMENT ALL THE PARTS WE HAD RECOMMENDED ON SUSPENSION DIAGNOSTICS HAD IN FACT BEEN CHANGED BY AN OTHER SOURCEI AM NOT OFFERING CUSTOMER ANY FURTHER ASSISTANCE.THANK YOU

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below IncorrectOne of the many issues with the truck has been fixedAgain, no issues were provided at the time of purchase except there are no problems with the truckYour service department has the list from last week again NON of which happened in the two weeks we had the truck in our possessionSo has I said beforeto you intialalyI would be fine with you correcting the problems at no expense to me and warranting the work so I know it was done correctlyWe both know I am not asking for to much or out of bounds by any meansTreat people the way you would want to be treatedMake things rightperiod Regards, [redacted] ***

Neither I nor any of my sales managers have heard from Mr[redacted] since his purchase here at the dealershipIn regards to the $difference between what we gave him for his trade and what we told him it was worthWe told the customer that that was a miscommunication and that we would write him a check back for the $in differenceWhich we have doneIn regards to the warranty, if in fact he is not interested in having the vehicle covered by warranty he can most certainly cancel the warrantyThat money will be applied to his balance owed on his vehicle at the time of cancellationMr[redacted] did not sign the title for the vehicle that he traded in because we have every customer sign a Power of Attorney so there for there is no need for the customer to sign the title itselfThe reason that Harry S [redacted] did not have contractors look at the bumper on the Tahoe is because he and the customer Mr [redacted] had agreed that at the price they agreed to, andy mohr chevrolet would not be paying for the bumper to be fixedLastly the Security Registration is in the amount of $not $as previously stated by Mr.***In regards to that fee, we would be more than happy to refund that fee to the customerAgain, this all could have been resolved in store if the customer would have contacted my management team, I have complete faith that any of my sales managers could have resolved this problem for you Thank You

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below the remaining balance was put on my new loan, so I am paying for those as I stated in my previous responseThis is not in question, nor is my credit report and the other things you are pointing out to avoid addressing the complaintYou are a licensed Chevy GM dealerIf I walk into your establishment and ask you to do something that is a reasonable request, and you state you can do it, you should be held to that verbal commitmentIt was not in my best interest to trade as it worked out, which again is not relevant to the complaintIt would have been in my best interest if your company would have done what you told me you would doCan you address why your sales person confirmed on multiple occasions that he could deliver what I was asking but did not? Regards, [redacted] ***

Mr***, I have read your original email listing out the chain of events that brought up your current claimI apologize that I just received this email as it is not forwarded to my email (jg***@andymohr.com)It seems that your claim has resulted from some miscommunications. What would the best solution be for you? If you would prefer to call me directly to discuss please call 317-839-6551. Thank You

It has been six months since her purchase date, so we won't be able to change her paperworkWe would be willing to help with the price of the repairs by reducing the cost of labor and parts

WE HAVE SPOKE WITH MS LEWIS ON MULTIPLE OCCASIONS TRYING GET GET HER AUTO LOAN PROCESSED, THE DOCUMENTATION SHE PROVIDED WAS NOT ADEQUATE FOR THE FINANCIAL INSTITUTIONWE INFORMED MS LEWIS OF THIS AND SINCE SHE HAS PROVIDED US WITH HER HUSBANDS INFORMATION TO PROCESS HER LOANSHE APPEARS TO
BE OK WITH THE SITUATION AND WE ARE MOVING FOWARD WITH HER LOAN.THANK YOU

We would be glad to workout trading the customer into something that they loveWe will take into consideration that she is not happy and try to make the situation right

To whom it may concern,Mrs*** came to the dealership on February 2, and purchased a car under here own free will The vehicle was purchased with no warranty or guarantees She came back to the dealership two weeks later on February 16, and complained that the vehicle died at an intersection Even though the vehicle was sold with no warranty or guarantees, we offered to check to vehicle to see what might be wrong with it The vehicle started fine and ran fine There were no computer codes showing and we could not get any issues to duplicate However, we did not stop there, we sent the vehicle to our ford store thinking they might be able to find something because the vehicle is a Ford make Our Ford store could not find anything wrong with the vehicle We have done everything we can to address the issue of the vehicle dying at an intersection We are willing to re-inspect the vehicle if it dies again However, there is nothing else we can do at this time to rectify the said issueSince the issue occurred, Mrs*** has made a scene in our showroom yelling and using profane language She cursed at several of our managers even telling one that they need to commit suicide We have complied with our legal obligations related to this vehicle purchase and there is nothing else we can do

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

We are more than willing to help, but we are finding out about issues five months after the factWe don't have any way to verify these things were wrong at the time of the purchaseWe will be willing to sell the parts at our cost and the labor a fleet rate of $an hour

The buyers order was sent to her credit union with the specific notation that we were allowing the customer $for trade on her auto. We requested the appropriate amount due with the clear and free title to the trade. We were under the impression that the customer's credit union would
role the final amount due on her trade in into the new loan and the loan amount would be the amount due the dealership and the exact payoff due on her vehicle. We never received any other notice from the credit union that we need to send the payoff to them and include this new amount into the current deal. We have suggested that the customer redo her loan at her credit union for the additional amount needed to payoff her previous loan and get the title sent to us as soon as possible. Please see the attached buyers order that we faxed to her credit union and she also received a copy of the form signed by the customer

I sent an email to you of my most recent experienceHere is the documentation that I have in regards to the original purchase

MRS*** CAME IN FOR OIL CHANGEDURING INSPECTION FOUND BATTERY LEAKING AND CORROSION ALL OVER TOP OF BATTERY AND CABLE POSITIVE SIDE.ADVISED CUSTOME OF BATTERY NEEDS REPLACED AND THEN ADVISED CUSTOMER IT WAS POSSIBLE THAT POSITIVE CABLE BREAK DURING REMOVAL BECAUSE OF THE AMOUNT OF
CORROSIONBATTERY ACID WEAKENS CONNECTORSCUSTOMER IS CORRECT ON BRAKESSHE WAS TOLD SHE NEEDED BRAKES LAST VISIT AND DECLINED REPAIRSTHIS TRIP LUBE TECHS HAD MISCOMMUNICATION AND MARKED INSPECTION INCORRECTLYMRS *** DOES IN FACT NEED BRAKESSHE WAS OFFERED IF SHE BOUGHT PADS ANDY MORH CHEVROLET WILL TAKE CARE OF LABORANDY MOHR CHEVROLET WILL NOT PARTICIPATE IN ANY REPAIRS PERFORMED ELSEWHERE