Tarantino Construction

I’m sorry your experience was so lacking and understand how upsetting that must be. As per our phone discussion, the disputed $120 service fees were waived. If you have further questions or concerns, please don’t hesitate to contact us at [redacted] or
href="mailto:[email protected]">[redacted]

I purchased a home in July and my realtor provided me with a Platinum Home Warranty. Less than two months after I moved in, the AC unit stopped working. I called Platinum (on a Tuesday) and they sent a repair man out on Wednesday. He diagnosed the problem with the unit and told me that it was not covered under the home warranty because the issues were related to "maintenance". It appears that when a previous owner remodeled the house, they let the AC unit run and it sucked a bunch of dust and debris into the unit, clogging the coils and caused a leak in the freon pipe. My realtor called Platinum and had them send another repair man out on Thursday. He noted the same problem and told me that he would have to take the claim for review. I was notified mid afternoon on Thursday that only a portion of the repair would be covered and it would cost me $835 to repair the unit. The office also could not tell me when the repair could be completed. Late Thursday afternoon I contacted another AC repair company and they arrived at 7:30 Friday morning to repair the unit. Cost was $485. A Platinum Home Warranty isn't worth the paper it's written on.