Target Corporation

I completely understand his frustration with his order canceling to his bank Like any order on Target.com, preorders are only requested until an item ships and the guest is charged for an orderHis preorder was only acknowledged by the ordering system and was cancelled when his bank was unable to accept the authorization holdHe can find more information in the help section along with the terms and conditions listed on Target.comAs previously stated, I’m unable to reinstate his order and at this time there is no other option As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] regarding her refund for the missing item.I’m very sorry to hear that the Alice Through the Looking Glass was missing from the package and I sincerely apologize for the frustration and inconvenience [redacted] experienced when she contacted us multiple times to get this matter resolved.I show that [redacted] contacted us on 11/29/and a team member promised a replacement for the missing item, however, it was not processed until [redacted] called again on 12/01/2016; I’m sorryI’ll follow up with team member for coaching opportunities.In order to request a replacement, Target team members first have to initiate a return and when a replacement is successfully requested, the funds will be transferred from the original order to the replacement order to ship the item when it’s available.In Beth’s situation, the funds were transferred to the replacement order on 12/01/2016, however, the item was on back-order and [redacted] would not get a refund until the replacement order is cancelledI show that our merchandise vendor wasn’t able to fulfill the Alice Through the Looking Glass replacement order and it was cancelled on 12/12/With that being said, [redacted] was refunded $on 12/12/for the item she didn’t receive and the refund should post back on her Visa account within 7-business days.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: Target offered free holiday shipping on certain items that were supposed to arrive by Saturday, December 23rdAll of the items I ordered was apart of that promotionI even had to spend over an hour trying to get in contact with customer service because something in my cart was malfunctioning and not giving the correct shipping costFurthermore, the item arrived in time, but only ONE piece of a piece set arrivedThe replacement did not arrive until December 27thI then went online to order another set of just regular pajamas and pick them up in store and after driving the minutes to get there again, the wrong size was waiting for meAnd they were out of my sizeAgain, leaving me with no ther options

Thanks for contacting Target regarding the experience of our guest [redacted] **We’ve tried to reach out by phone and I’m currently in the process of researching the matter and I will provide a substantive response within a reasonable timeframeI appreciate your patience

Thanks for contacting Target on behalf of our guest [redacted] It looks like [redacted] has spent a lot of time pursuing a resolution for these orders and I’m sincerely sorry for any frustration we’ve caused herIn addition to the order concerns, it sounds like [redacted] also experienced a lack of care and support from our team members; I’m so sorry we’ve let her downI’m happy to say that [redacted] has been fully refunded $for the wrong item she received in order [redacted] In order to fully refund [redacted] for order [redacted] , we’ll first need to receive back both itemsOne item has been successfully returned via UPS pickup [redacted] UPS attempted to make a pickup for the second item twice via tracking [redacted] 00, and they confirmed that the pickup attempt was refused by the recipient on 11/Because [redacted] still has the second item, I’m unable to issue a refund for order [redacted] However, she may call us at ###-###-#### for a new pickup label if desired.Of course I understand completely that this hasn’t been an ideal experience and as gesture of goodwill we’ve issued her a 10$ GiftCardRest assured, we’ll work with our team members to provide feedback and ensure that all of our guests receive the kind of care and attention they deserveI’d love to invite [redacted] back in the near future for the kind of online experience she deserves to have as a loyal REDcard guestAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely,RachelTarget.com Executive Officeswww.target.com

Initial Business Response / [redacted] (1000, 11, 2015/11/23) */ Thank you for your continued patience while we wait for [redacted] 's response I replied to her original complaint on 11/and have yet to receive a responseI did resend my original email to her in case she didn't receive my first one I'll get back to you with a resolution as soon as I receive a response from our guestAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Jenna Target.com Executive Offices www.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Mr[redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com Hello ***, Thanks for contacting Target through the Revdex.com regarding your recent shopping experiencePlease accept my sincere apology for any frustration and inconvenienceI attempted to reach you by phone and I’m following up with this email Our Guest Relations team did document your concern and forward it to the Virginia Beach South Leadership team for further reviewTarget empowers our Store Leadership teams the right to refuse or limit the use of any couponFor our full policy please visit http://coupons.target.com/ We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Nancy The Target team www.target.com

I am rejecting this response because: It's beyond frustrating that the representative responding didn't even read the complaint accurately I was able to place a new order that I was told would also be cancelled The fact that I can continue to place new orders for items that are not available is beyond frustrating and a huge, negative impact to Target customers Additionally, I'm now trying to log into my account and am getting the following error (tried multiple times) I also spoke with a manager last week who said emails were supposedly being sent about the cancellations, etcbut I'm not receiving any of them I only receive emails that my order has been received Yet another bug in the target system that has a major negative impact on customers I'd like someone from management to contact me to resolve each and every issue.HelloYour request was not completedIf you need help, you can call us at ###-###-####.Error Code: [redacted]

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] *** Upon receipt of your contact, we reached our guest to address their concernsMr [redacted] contacted us with concerns about an experience at our Ellicott City, MDTarget store [redacted] was concerned that the advertised offer of $on an iPhone trade in from our July 10th – 16th circular was unclear and confusingWhen he requested additional information from the mobile kiosk team members at the store they were unable to adequately explain the promotion I spoke with Mr [redacted] and advised that I would document and share his concerns with leadershipWe are sending him a Target GiftCard as a goodwill gesture As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Amy Target Corporation www.target.com

Thanks for contacting us regarding the concerns of our guest [redacted] about her refund for a recent Target.com order.I’m so sorry that most of her issues started because she received the wrong item I’ve verified that the order has since been returned I'm unsure of the exact reason, but there seems to have been a technical error that caused a delay in her receiving the refund.Our team that specializes in correcting these types of errors has issued her a manual refund to the same form of tender our guest used on the order The refund was issued on 01/19/as follows:- $back to her Visa ending in ***- $electronic Target GiftCardI’ve verified that the $eGiftCard was processed, but it can take up to hours for the guest to receive it I’m so sorry for all of the additional time and frustration this has caused her I’ll be sure to share her feedback and experience with our Senior Leadership Team so that we can continue to improve our online experience.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting us on behalf of our guest [redacted] and her wanting to know why her recent orders have been cancelled.Her orders have been cancelled due in part to Target.com Terms and Conditions found on our webpage Our complete listing of our terms and conditions can be found here: http://m.target.com/c/terms-conditions/-/N-4sr7l At this time her orders will not be able to be processed However, she is more than welcome to shop in our stores for all her personal needs I apologize for her frustration and have documented her concerns.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] The previous team members were correct when they informed her that Target is only able to request for the order to be cancelledOnce an order has been submitted, it gets sent to our fulfillment center to prepare for shipment as soon as possibleWhen we request to cancel an order, it sends a notification to our fulfillment center, however since they start the shipping process as soon as possible, there are times that they don’t get to the specific notification until it’s too far into the shipping processIf the fulfillment center is able to cancel the order, they send a cancel confirmation email and if they aren’t able to cancel the order, they send tracking informationThe previous team member already requested to cancel her order so at this point, we have to wait for the fulfillment center to accept or deny the cancellation request.Target doesn’t charge for orders until they are shippedSince her item hasn’t shipped quite yet, she hasn’t been charged so I’m unable to process a refundAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.JennaTarget.com Executive Officeswww.target.com

Initial Business Response / [redacted] (1000, 6, 2016/02/15) */ Thanks for contacting Target on behalf of our guest [redacted] and her experience regarding being denied a price match She is wanting to price match a Nest Digital Thermostat that was on clearance for $in some of our Target storesClearance and closeout items are one of the listed exclusions in our Price Match GuaranteeOur entire price match guarantee including exclusions can be found by searching "price match guarantee" on Target.comI've included a screenshot of those exclusions which shows Target doesn't price match clearance prices We will not be able to reduce the price of the guests order since it was an excluded item according to our policyIf she no longer wants the item, she can return it for a full refundI understand this was a frustrating experience for her and I apologize for that As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/02/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response My complain is not towards the price match guarantee policy of targetIt is not fair but it is what it is My complain aims to point out that the customer service representative provide me inaccurate information and instructed me to visit an actual store to do correct the pricing At the store, I was blamed for fraudwhy? I suggest that Target will better educate their employees at Target.com and Target store to better inform the customers I will think hard before taking my business to target again, it Target's loss

I am rejecting this response because: Here is all the order IDs:for the account number [redacted] @gmail.com [redacted] for account: [redacted] @gmail.comthe order IDs are: [redacted] for account [redacted] @gmail.com order ID is [redacted] Thanks

After speaking with the third party company that handles the up & up remanufactured ink cartridges that she purchased, I went ahead and refunded the guest for the ink cartridge that didn’t meet her expectationsHer refund of $should post back to her Discover Card within the next 7- business days The vendor of the remanufactured ink cartridges would also love to speak with her regarding her experience and more, as long as she is comfortable with me sharing her phone number with them As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Teamwww.target.com

I am rejecting this response because:this is not what has happenedThe charges were placed to my American Express Card and have cleared They are not pending charges

Thanks for contacting Target on behalf of our guest [redacted] ***Upon receipt of your contact, we reached our guest to address their concerns It looks like the box containing the cushions was missing from the guest’s deliveryReplacement orders can’t be created on existing replacement ordersI checked our inventory and show Aimee 6pc Seating Set is out of stock so if she’d like I can set up a pickup order for the portion of the patio set and issue a refund At this time sending replacement cushions isn’t an optionI requested the guest respond to this email if she’d like me to proceed with the pickup order and refundI issued the guest a Target eGiftCard for her poor experienceAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: At least now I have an actual response I purchased an item and was sent the wrong one Rather than fight for a return, I allowed the seller to send a replacement After repeated delays, I purchased the item again from a different merchant Then I took the replacement back to Target And now it appears, the seller used a stolen card to fund the replacement Or didn't and simply filed a fraudulent dispute In any case, Target has the merchandise and the thief has my money In addition, Target has all of the time I spent trying to get the courtesy of a response That's the real problem here I can understand the actions Target took, even though they protect the company at my expense What I can't understand is why nobody in the organization could provide me with this answer before I filed a Revdex.com complaint Call after call, no response All I received is misdirection, direct lies and stalling I was treated like a criminal I suppose I was treated like I was in on the scam, not a victim of it.The money that the thief, and now Target, took is immaterial to me But the lack of courtesy and the disrespectful treatment is not I realize nobody at Target actually cares, but the time it takes me to write this is a small fraction of the time I've already invested I've now been stolen from twice And that's not counting the time you allowed your IT department to divulge my personal information during an easily preventable hack.Shame on you

Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, I reached out to our guest to address his concernsI was able to speak with him on the phone about the multiple charges he was seeing on his bank statement for his recent Target.com purchase There was an initial error with the charges when the promotional GiftCard shipped out but those were corrected This is why he saw multiple charges coded as "Share Journal Entry".I couldn't agree more that the way our free promotional GiftCards are sent is confusing and I do apologize for that Our system has to assign a value to the card that is shipped to our guests It may appear as though they're being charged for the GiftCard, but they'll also notice the qualifying item in their purchase is discounted totaling the promotional value of the GiftCard As it stands, the guest was charged the correct amount for his order and their is nothing to be adjusted.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] ***I’m sorry to hear about the poor delivery experience our guest encountered after noticing a chemical spill on his Razor BikeI realize this has been a lengthy experience and as a result, our guest is now requesting a refundWell working with Mr***, he informed us the item couldn’t be left outside of his homeSo he use a dolly and stored the bike in his basementShortly after being informed about this incident we decided to partner with Razor for a resolutionRazor offered to replace the item but they needed him to provide photos of the damaged done to the bikeMr [redacted] informed them and us that he didn’t have a working camera phone and didn’t know anyone that could take photos for himAt that time, Razor advised our guest to contact Target for further assistanceSince Mr [redacted] was able to confirm that his City had a Hazardous Recycling in his area we’ve decided to provide a full refund for the damaged shipmentAs of today 05/09/2017, Target is issuing a credit of $back to his American ExpressMr [redacted] must allow 5-business days for the credit to post back into his accountAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Shanetra Target.com Guest Services www.target.com