Target Corporation

Hello [redacted] , At this time we have no further resolution for the guest and we consider this matter closedAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, NancyThe Target Teamwww.target.com

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsWe called [redacted] and offered him a comparable substitution As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting us on behalf of our guest [redacted] Shopping for the holidays should be fun and easy and I want to apologize for any inconvenience this online experience has causedIf we determine that an item isn’t available once we start fulfilling the order we try to provide additional options, when possibleHowever, it’s understandable why [redacted] wasn’t able to take accept the option provided since the store was more than miles awayI realize he’s asking to have the item delivered by Christmas but since the item completely out of stock online we’re unable to ship another L.O.L Big SurpriseAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted] ***I apologize for any additional frustrations [redacted] may have encountered regarding this issueWhile the GiftCard may be used in our Target Stores, Citi Bank is the issuer of these cardsSince they are the ones who distributed the cards, they’ll be the ones who resolve any problems that occurThe only direction Target can provide is for [redacted] to contact Citi Bank’s Rewards DepartmentIf he’s unable to obtain a resolution through there, I recommend escalating his issue within their department.Target considers this matter closed as there are no other options for our guest

Thanks for contacting Target on behalf of [redacted] I'm very sorry to hear that his Target GiftCard was used without his knowledge I can only imagine how frustrated and confused he must've been so, I appreciate the time he took to bring this to our attentionAfter further review, I have requested a replacement Target GiftCard be mailed to the guest for $ Our guest will be notified via email once the gift card ships and it should arrive within 3-business days of shipmentDue to the high dollar value the GiftCard will be mailed with UPS and will require a signature upon deliveryUPS will attempt to deliver the package up to three timesIf the guest isn’t available on the first attempt, UPS will come out two more timesShould the guest not be available on the third attempt the gift card will be returned to Target As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target GiftCards ###-###-#### Sincerely, GiftCard Operations Case [redacted]

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com Hello [redacted] ***, Thanks for contacting Target through the Revdex.com regarding your recent experience in searching for the Black Friday advertised Nintendo New 3DS Mario EditionI’m sorry for any disappointment This item was an advertised Black Friday Doorbuster while quantities last and like most of Target’s Doorbusters sold out early We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] ***.I'm sorry to hear she never received her refunded eGiftCardAs of today 01/09/2017, I've closed the eGiftCard and resent another one to " [redacted] @gmail.com"The eGiftcard should arrive within 24-hours I sincerely apologize for the delay and any inconvenience we've caused Ms***As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

I am rejecting this response because: The business should offer some form of restitution for my time / travel / temp hold of funds for their acknowledged mistake The terms and conditions are understood, but were not just talking about a incorrect listing, I was inconvenienced by their mistake and what appears intentional effort to sell a vaguely listed item (didn't specify version, but were able to say this item was regular $699?) and also created a impression of a good deal showing this was "29% off" Since they were not selling the correct version, this advertisement created a impulse to buy and that is worse than just simply mis-listing a feature, it seems more like an intent to try and sell an outdated item they hoped the customer would overlook.Something like a $gift card or anything more than a ridiculous reference to their T's and C's should be offered if they have any knowledge of customer relations Hopefully the same will happen to them so they can learn how to retain customers Maybe its good this happened, I can have one less credit account closing this one and inform others so they take their holiday shopping elsewhere

Revdex.com: Target fixed the charge after I filed this Revdex.com compliant and after I had to contact them three timesWe appreciate your kind help in getting this matter resolved I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, I reached out to our guest on 6/29/and 7/5/to address her concerns The original shipment for guest was lost in transit I processed a replacement for the patio set and as it turns out, the replacement is on backorderI have notified [redacted] regarding her order Per [redacted] ’s request the replacement patio set has been cancelled Please allow 7-business days for her refund to appear to her MasterCard As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-

Thanks for contacting Target on behalf of our guest [redacted] *** I can only imagine how frustrating it must’ve been when she looked at her total and noticed that she wasn’t receiving her full discount Some of our promotions like the one that she is referring is an ‘up to percentage off’For example, our current furniture sale is’ up to 30% off’ and her Smyrna Mid Century Modern Settee Bench is 5% offThe exact discount is shown under the price of the listed item I’m sorry for any confusion that this may have causedI have shared her experience with our online team to review further and make any clarifications if needed As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsI researched his concern with the San Jose Capitol Target storeUnfortunately, the store no longer has the Infinity Marvel Super Heroes game that the guest wanted to buyWe weren’t able to locate another itemWe explained this to the guest and advised that we would send a Target GiftCard to cover the cost of the coupon discount that he wasn’t able to use at the storeAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Elizabeth Target Corporation

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we partnered with our mobile phone teamThey have the GiftCard for Mr [redacted] and will arrange to have him pick it up at the mobile desk located within the Schaumburg Target storeThey will be contacting him directlyAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporation www.target.com

Thank you for contacting Target Corporation regarding the experience of our guest, [redacted] Included you will find our response to Mr [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions or concerns, feel free to contact Target Guest Relations at ###-###-#### and provide reference number: [redacted] Sincerely, Elizabeth Target Corporation Dear [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent experiences at the Queens Target storesPlease accept my sincere apology for any frustration and inconvenience this has caused youI appreciate you taking the time to share images of the couponsFrom the images you provided, it seems that the stores should have accepted the couponsAgain, I’m sorry this wasn’t your experienceWe take your comments seriously and I’ve shared your concerns with the Store Leadership teams at the Queens locations Target stores to review with the store team membersI’ve also passed your concerns along to our Advertising teams to review this process and make it easier for you and our other guestsI’m sending you a $Target GiftCard to reimburse you for your café expenses and to invite you back to Target for a better experienceI understand that our apologies may not completely eliminate your frustration, but I hope you will continue shopping with us and that we provide you with the great service that you deserve in the futureSincerely, Elizabeth Target Corporation

Thanks for contacting us on behalf of our guest [redacted] .In reviewing the order, there is a rare technical issue that is preventing all of the options in this situation to be presented Regardless, a refund should have been issued by now I’ll be sure to provide the necessary feedback to the team members so that we can provide the best service possible in the future.I sincerely apologize that it has taken this long for [redacted] to be provided a resolution and that the item arrived damaged in the first place I’ve requested a refund in the amount of $to be issued back to the Visa used on the purchase; he should see the credit at the latest by 01/02/ At this time, a new order will need to be placed as I’m unable to issue a replacement; the damaged item can be tossed or donated This isn’t the experience any of our guests should have and I’m sorry for the frustration it has caused I’ve sent a $eGiftCard to invite him back for a better one.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] ***I understand that this hasn’t been an ideal experience for ***, but I have good news! A full refund has been issued for his undeliverable shipments and a total of $will post back to ***’s Visa in – business daysPlease let our guest know that because there were multiple orders, he may see the total refund post back in separate transactions I understand how much [redacted] was looking forward to these orders and I’m sincerely sorry for any disappointmentWe were notified by the shipper that these orders were unable to be delivered and the packages were subsequently returned to Target by the carrierAlthough this product isn’t available online any longer, we are still selling the Super NES Classic Edition in our storesAs a gesture of goodwill I’ve issued a $GiftCard to ***’s email address and I’d love to invite him back to shop with us for the items he needs.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Thank you for following up with us about the order for [redacted] I have shared his feedback with our senior leadership team as we are trying to make thing rightI have looked at the tracking for the replacement order and the item is set for delivery today 12/28/This item was shipped directly from the vendor and was not available when the replacement order was sent to the vendor.I have sent this guest a $Target eGiftCard for his experience and frustrationWe appreciate your help with getting this guest issues resolvedHave a great day!

Thanks for reaching out to Target on behalf [redacted] I have shared his experience with the appropriate team to look into further I was able process his refund of $back to his Visa Card and he should receive it shortly As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted] DI understand our guest is asking another $eGiftCard or a full refund for the damaged Compact UmbrellasAfter researching his concerns, I was able to confirm his order was placed on 01/12/2016, not 01/16/When our guest contacted our Chat Team he requested a GiftCard for the damaged itemThat eGiftCard was delivered to his email ( [redacted] @aol.com) on 06/17/On 06/21/2017, our guest contacted us again and asked for a full refund for the damaged itemUpon that call a full refund was issued in the amount of $back to his VisaIn additional we confirmed the eGiftCard was received and redeemed for $at the San Antonio North Target on 06/22/Since we’ve confirmed that our guest has been completely compensated for this entire experience, no further actions will be taken on this orderIf our guest feels the eGiftCard wasn’t used by hi, then we advise our guest to contact their local law enforcement for additional helpAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I’m very sorry to hear that his order for the PSNathan Drake Collection Bundle was cancelledIt’s certainly upsetting that he drove to the store only to be told the order was cancelled due to a pricing error Target makes a conscientious effort to describe and display its products and services accurately on the SiteDespite these efforts, a small number of items on the Site may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Site and in our advertising on other sitesAs a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and servicesTarget reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior noticeTo view Target’s Teams & Conditions details, click hereWhen order is placed on Target.com an authorization hold is placed on the guest’s payment methodTarget doesn’t apply the charge until the order has shipped or in this case picked up from the storeSince ***’s order was cancelled, Target removed the hold on the funds and his financial institution will return the funds to his account according to the institution’s guidelines Currently the PSBundle is available for purchase on Target.com and the price is $As the previous team members mentioned, Target won’t be honoring the incorrect price of $for the bundle While I’m not able to provide the resolution that [redacted] is looking for, I appreciate that he took the time to bring this to our attentionI’ll certainly share this experience with our leadership team and ensure that we learn from this to prevent further instances from happening As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####