Target Corporation

Thanks for contacting Target on behalf of our guest [redacted] I’m sorry to hear that their Google Chromecast device was delivered to their old addressI understand that they had submitted the proper paperwork to have their mail forwarded to their new address, so I can only imagine how disappointed they must’ve been when this didn’t occurUnfortunately, Target has no way to have FedEx go retrieve the package and redeliver it to their current addressAs a result, I’ve issue a full refund back to their PayPal account and they should see the credit within 1-business daysIn order to issue a refund, first a return needs to be created which sends a generated email asking for the item to be returned backThe guest can simply disregard that email as they’ll receive a second email confirming the refund was processed Please keep in mind that once an order has been submitted it is immediately released to our fulfillment team for processingWe’re not able to make any changes to an order including changing the addressI’d recommend that the guest update their address with eBay and PayPal to ensure future orders are delivered to the correct addressIf the guest would still like the device then they’ll need to place a new order on the Target Store on eBayAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target Store on eBay at (612) 307-between 8a – 6p CST

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] .Included you will find our response to Ms [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Amy Target Corporationwww.target.com Dear [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenienceIt was a pleasure speaking with you todayAfter our conversation I attempted a receipt lookup in our system using the information you providedI searched for any transactions dated August 15, to November 25, I am sorry for any disappointment but I was unable to locate this purchaseWe will not be able to provide a refund to your method of payment because we are unable to locate this transactionWhile receipt look up can help in some cases, unfortunately it is not a guarantee and cannot take the place of an actual receipt I know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for I was glad to hear that the store was able to issue you a Target GiftCard to reimburse you for the dishesI’ve documented your comments and will make them available to our leadership team We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yoursSincerely, AmyTarget Corporation www.target.com

I am rejecting this response because: I was never contacted on 1/or 1/The last conversation I had with a customer service agent was that he was going to contact the distribution center to see what the issue was and call me back so he could place the order on my behalf to make sure it was correct (for the third time)He also said he would be calling to help me replace the order so I could get the same promotion I received the first and second time the order was placed, but target sent out the incorrect itemsI would like to be contacted by target to make this right

Thanks for contacting Target on behalf of our guest Xingu LiI apologize for any frustration and inconvenience this has caused our guest, especially since all the items were returned and a full refund wasn’t not givenBased on research in our guest’s accountA Target eGiftCard refund was given for (4) of the Lego Building sets on 01/19/16, $and 01/23/2016, $The eGiftCards numbers for these items were [redacted] and [redacted] and have been redeemedI have processed a Target eGiftCard refund for the remaining items on 03/31/in the amount of $ Xinyu should receive the eGiftCard refund within 4-hoursAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] ***Upon receipt of your contact, we reached our guest to address their concernsWe partnered with the Orchard Park Target store who were able to assist Ms [redacted] with her return As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] . Included you will find our response to Mr. [redacted] . As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at... ###-###-#### and reference case number [redacted] . Sincerely, AmyTarget Corporationwww.target.com Dear [redacted] , Thanks for contacting Target through the RevDex.com regarding your recent experience. Upon receipt of your contact I partnered with our Target Mobile team at the Manalapan, NJ Target store. After you requested to use the Target GiftCard from your first activation on your second activation the Target Mobile team member offered to start the activation process over but you declined. Unfortunately there is no way to apply a GiftCard to a down payment other than during activation. I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve. Sincerely, AmyTarget Corporation www.target.com

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address her concernsWe partnered with the store who were able to refund the items back to Ms [redacted] ’s accountWe requested some additional information about her previous returns to see if we can assist in getting her additional items refunded at her full purchase price but have not heard back from Ms [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest [redacted] ***I apologize for the frustration and inconvenience our guest experienced with her recent baby registry order As it turns out, the gift giver has been refunded for the order and the guest can keep the order and doesn’t have to return it I understand what a mess leaked laundry soap can cause, and will be sure to pass along feedback to our fulfillment center I’ve sent the guest and electronic GiftCard to invite her back for a better experienceAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because: I filed this claim back in but no confirmation was sent to my emailI spoke with the rep and she informed me that there was an issue with the system which caused some individuals to not receive a confirmation emailI submitted this claim and now no one can find my informationIt is Target's responsibility to keep accurate records for issues like this

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Ms [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com Dear [redacted] , Thanks for contacting Target through the Revdex.com with your concerns about your Fieldcrest Egyptian Cotton sheets claimPlease accept my sincere apology for any frustrationUpon receipt of your contact we reviewed our Electronic Journal system using the last four digits of the credit card information you providedWe reviewed several weeks’ worth of purchases at the Conyers GA Target store and were unable to locate any purchases for Fieldcrest sheets made with that payment method As previously requested, please provide information we can use to verify your purchase and we would be happy to submit an additional claim on your behalfThis can include a receipt ID number, item number, description of the sheets including size, color and style, the purchase price, a picture of the sheets or the VN numberWhen you submitted your original claim you would have received a reference numberIf you could locate that number we could also use that information to look up your original claim Again thank you for contacting TargetWe look forward to working with you Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest Mr[redacted] *** We’ve reached out to our guest to address their concerns and requested a replacement Target GiftCard be mailed to him for $The GiftCard should arrive within 3-business days via UPS As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Tarris GiftCard Operations

Thanks for contacting Target on behalf of our guest [redacted] I realize the frustration our guest must have felt once she didn’t receive the delivered shipmentAfter looking into her order details, I confirmed a refund was already provided for the Nina PerfumeSince the order was fully refunded a replacement can no longer be sentWe also provided the guest with an eGiftCard for the inconvenience.I appreciate the time our guest has taken to share her feedback and concernsI hope she’s willing to give us another chance to provide the great service you come to expect from usAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I can only imagine how upset she must’ve been when she received her Blackberry in used conditionThis doesn’t follow Target’s practices as we don’t sell refurbished electronics, so I apologize for the disappointment that this has caused her Since the information we have listed about the device is limited, I had to reach out to our buying team to receive more information about the device versus the one she is receivingI’ll update the guest as soon as I hear back from them As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com

I did reach out to the guest on July 5th and spoke with her personally I issued her a $refund to price match a refurbished Blackberry of the same model on Amazon As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com

Initial Business Response / [redacted] (1000, 10, 2015/07/30) */ Thanks for contacting Target on behalf of our guest Sibel SmithWe've made numerous attempts to contact our Guest by phone and are currently waiting for a responseWe'll get back to you with our resolution as soon as we receive a response from our guestAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] using reference number [redacted]

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsThe pricing Ms [redacted] is quoting is the Target.com pricingBesides having the set store selected Ms [redacted] needs to verify location permissions in the AppWe provided instructions of going to the account/name tab, select App settings, then location should be set to While Using or AlwaysOnce this is complete Ms [redacted] should see store pricing while in the stores and online pricing otherwise As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] ***. I’m very sorry to hear that he didn’t receive the $5 Target GiftCard after he placed a pre-order for the Zootopia movie. I can only imagine how disappointed he must’ve been when this wasn’t the first time he had difficulty.... I was able to locate the promotion, “$5 gift card with movie pre-order” which was valid 05/15 - 05/22 and his order was placed on 05/20/16 so the order qualified. I’ve requested a $5 Target eGiftCard be sent to the email address used on the order. He should receive the eGiftCard within 4-24 hours which can be used on Target.com or simply print it to use in stores. I’ve shared his experience with our promotions and online operation teams so they can investigate and ensure this doesn’t happen again in the future. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsI reset guest's registry password and gave her my number if she has further questions As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] using reference number [redacted] Sincerely, Nancy Target Corporation Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please see attachedLike I said, find someone who can actually keep a website runningTwo different browsers, no luck on either oneKept refreshing, cleared out and tried againStill nothingI love the fact you feel you can just continue to keep things going as they always do, when it's simply not workingHope you're at least employee Americans to work on some of these issuesI know when I press one for english, I don't get anything that resembles the English language Final Business Response / [redacted] (1000, 11, 2015/08/10) */ Thanks for contacting Target on behalf of our guest [redacted] At this time we have no further resolution for the guest and we consider this matter closed as we have tried to assist by email and have asked her to reach out directly but she hasn't As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] using reference number [redacted] Final Consumer Response / [redacted] (3000, 13, 2015/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not have any record showing they have tried to reach out to me(that's because they haven't) They have yet to respond about the website not workingI'm just glad this will be on the Revdex.com site so that other people can see how they treat customersIf I'm simply asking for customer service and a website that works and they can't provide that, it's no wonder they aren't competent enough to keep customer's credit card information safeI will be posting on all of the consumer sites so that everyone can see how this situation was not handled

Thanks for contacting Target on behalf of our guest [redacted] and his concern over his cancelled order.I sincerely apologize for the disappointment we caused because his order for an electric lawnmower was cancelledIn reviewing the order, the item was priced incorrectly on Target.com and because of this, his order was cancelledWhen an order is placed, Target acknowledges that the order was received; it does not mean the order has been accepted or that the price or availability of an item has been confirmedAs noted in our terms and conditions on our Target.com website, we reserve the right to change or update information and to correct errors, inaccuracies or omissions at any time without prior noticeHe can read the full terms and conditions by searching for "price error" in the help section on Target.comRegarding his being charged for the order already, a hold is initially placed once we receive an order and we charge for the order when it shipsThe order was cancelled and didn’t ship so he was not charged for the order; what he saw was the initial hold on his account that was released when the order was cancelled.I understand that this has been a disappointing experience but at this time, a new order will need to be placed at the corrected price for the lawnmower.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] .I’m so sorry to hear about the disappointment we’ve caused our guest after being informed her shipment wouldn’t arrive until after ChristmasThis holiday season Target provided our guests with the option to receive selective items before ChristmasDue to the large increase in orders we were informed that there could be a possible delay with deliveryAs a result, many of our guest received a triggered email informing them that their shipment could possibly be delayedWe understand shopping for the holidays can be a stressful time of the year and it was never our intention to add to this stressAfter reviewing her shipment details, I was happy to confirm that two of her items did arrive on 12/23/However, the third shipment didn’t arrive until Monday 12/27/2016.I recognized the frustration our guest encountered after being informed that her order couldn’t be cancelledTarget takes great pride in processing orders as quickly as possible for our guests, and the window of opportunity for modifications to an order is less than minutesAlthough, her order had not been placed on a delivery truck at the time of her call, the fulfillment process had already been initiated on her order, which precludes any of the changes she requested.If for some reason, these items are no longer needed the guest is more than welcome to return them back to Target.com or to her local TargetI know this hasn’t been the best online experience for our guest but I hope she’ll give us another chance to provide her with the service she deserves.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com