Target Corporation

Thanks for contacting Target on behalf of our guest [redacted] I contacted Mrs [redacted] via telephone to work out a resolution for her refund for the FitBits that she purchasedShe has now received both orders of FitBitsA USPS return label was sent out to her and we confirmed that it is workingWhen the mail gets dropped off on 12/2, the mailman will pick up her package to be returned back to usOnce our return center receives the items a full refund will be issuedOn 12/Mrs [redacted] called us again and did receive a refund for the iPhone caseShe isn’t required to return it back to us due to all the hassle she has been throughOur technical team is aware of the online issue regarding return labels not being accessible and they are working to get that taken care of as soon as possible We do have a day price match guarantee policy, but Thanksgiving Day (11/24/2016) through December 3rd are excluded from thisThis information can be found on Target.com and Mrs [redacted] is aware of why she wasn’t able to get a price adjustment and understands the reasoning As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

I am rejecting this response because:this is absolutely insanewhy would I give to someone else so that I am out that money I have lost due to code and pin being stolen if they have even attempted to look into this matter, they can see it was not used by me or anyone near me absolutely unsatisfactory response

Thanks for contacting Target on behalf of our guest [redacted] It’s very dishearten to hear about the poor and unprofessional conversations our guest experienced with several of our Target.com team membersThe treatment Ms [redacted] described is not a part of our guest philosophy, and I cannot apologize enough for the disappointment this has causedOur team members are empowered to assist our guests to the best of their ability and it saddens me to hear that wasn’t her caseI’m more than happy to assist our guest with a refund, but I noticed her online order number wasn’t provided in her complaintI’ve contacted Ms [redacted] via email to ask for her order information, however as of 09/09/2017, I haven’t received a responseOnce I hear back from our guest I’ll be more than happy to research her refund concernsAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted] *** Mr [redacted] has contacted us several times previously regarding this issueWhen our team members contacted FedEx for follow up on this shipment, FedEx confirmed that the package was successfully deliveredThe delivery tracking page for this order also shows that the shipment was given directly to the customer by the FedEx driver Due to this guest’s order history, we have reason to believe Mr [redacted] is in violation of the Terms and Conditions listed on our site under the heading ‘limitations on quantity’ and we are unable to assist Mr [redacted] any further with this order As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I can’t apologize enough that she received the wrong AC unit for the second timeI can only imagine how frustrated this has made her especially given the warmer weather in recent daysI’m happy to hear that she was able to find the item she was looking for and I hope she’s more comfortable Target has requested that UPS pick up the wrong unit from her and as of 12:00pm CST they haven’t arrivedThey’ll be picking the item up today, Thursday July 14th, and once I can confirm they have the unit I’ll issue a refund back to the original form of payment [redacted] paid with a $Target GiftCard and the remaining balance was charged to her Target REDcard When she logs in to “Mange my REDcard” section on Target.com it does say that Target can’t accept Target GiftCards as payment on an accountI’ve also confirmed this information with our REDcard departmentAs a result, Target isn’t able to issue the credits she’s requested I realize that I’m not able to provide the resolution she’s looking for, but Target considers this matter closed as there are no other optionsA full refund will be issued to her original methods of paymentA new Target eGiftCard will be issued which can be used online or printed to be used in storesThe remaining funds will be credited to her Target REDcardI’ve attached a copy of our refund policy As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Hello, Thanks for contacting Target on behalf of our guest [redacted] *** I’m disappointed to hear about the issues he’s encountered with his recent orderI show that he contacted us because the ottoman’s quality was unsatisfactory and a pickup to return the item was created on 5/12/The item was then picked up under USPS tracking number [redacted] As he mentioned, the tracking shows it is in transit as of 5/18/with no further updates [redacted] called us on 5/19/for an update and was advised that our order research team would be looking into thisOf course, we try to provide our guests with a quick and hassle-free resolution, but researching an issue such as a lost return can take some time [redacted] would have been advised that our order research team would be in contact with him as soon as they had more information to provide In order to resolve this for him, I have gone ahead and updated the replacement to be sent out immediatelyIf we are unable to locate the return, this won’t affect his billing or chargesIt is simply skipping a step in the process to allow [redacted] to receive his new ottoman as soon as possibleI apologize for any frustration this has caused, and I hope he enjoys his new ottoman! As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Amy Target.com Executive Offices www.target.com

Thank you for contacting Target on behalf of our guest [redacted] ***.I’m sorry to hear about the disappointing experience our guest encountered while trying to take advantage of the previous promotionI understand our guest was seeking a price adjustment because the price was $lesser when she 1st viewed the itemShopping online isn’t much different than shopping at our local Target StoresIf there’s a sale on an item today, but the guest decides to purchase the item at the later time the sale may no longer be validIn that case, that same item could only be purchased for the current advertised price.I sincerely apologize for the disappointment we’ve caused after providing incorrect information about our subscription ordersI realize our guest was under the impression that every single subscription would qualify for the original sale price, but that wasn’t accurateWhen a subscription order is placed a “Subscription Disclaimer” is provided before our guests can complete orderThe information provided in that disclaimer is listed below:• Guest won't be charged until order is shipped.• The price will be confirmed when they enroll for the first subscription order• After the first subscription order, we will confirm the price of the subscription item in the "Please review your upcoming subscription delivery" email which is sent about days before it is scheduled to shipI confirmed the original order was adjusted by $1, but going forward we’re unable to honor the previous sale price unless it’s the current advertised priceI recognize this experience hasn’t been ideal, so I’ve sent the guest a $eGC to invite [redacted] back for a better oneAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsI’m researching the guest’s issueShe has a Customer Service Ticket openOnce I have more information I’ll be reaching out to the guest to provide a resolutionAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] I understand our guest is upset by the lack of inventory that was provided for the Beats Wireless HeadphonesTo date, I’ve contacted our guest via phone three timesIn addition, I left several voicemails asking our guest to please call me back directly, to resolve her order concerns.As of 12/06/2016, I still haven’t received any sort of commutation from PeytonWith that being said, Target has consider this matter closed.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsWe reviewed Ms [redacted] ’s full experience and how Target will work to correct and address to avoid a similar experience in the futureSent a good will gesture GiftCard As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of [redacted] We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on [redacted] to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I’m sorry to hear that [redacted] ’s item arrived missing some pieces and I apologize for any miscommunication he may have received from our team membersIt sounds like this was [redacted] ’s first experience ordering with Target.com and it’s disappointing to hear that we’ve let him down.I’m happy to say that [redacted] returned the incomplete product to the store on 12/15/and received a full refundIn addition, we also provided [redacted] with a $GiftCard and invited him to place a new order with us for the item he still neededAccording to tracking information, the shipment for his new item arrived on 12/15/and [redacted] was able to use the GiftCard towards this new orderThis new item is eligible to return through 3/22/for a full refund if needed, and [redacted] can take the item to his local store or print off a pre-paid shipping label from Target.com as he desires.It sounds like there’s an opportunity to improve clarity during communication between our team members and guests and I appreciate [redacted] sharing his experience with usI’ll be sure to pass his feedback along to leadership so that we can continue to provide the kind of service experience our guests truly deserve.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] ***Included you will find our response to Ms***As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com Dear ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any confusion and disappointmentVictoria Beckham was an exclusive line that was a limited-time-only collectionThese collections have limited return by datesThis information was printed on the receipt underneath each itemIn addition the store displays had signs making guests aware of the return policy for limited collectionsI know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concernsI’ve documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they’re providing the best possible serviceWe always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yoursSincerely, AmyTarget Corporation www.target.com

Initial Business Response / [redacted] (1000, 10, 2015/11/13) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsI understand our guest didn't receive a free Target Gift Card with the purchase of three household items because one of the items was not eligibleHowever, the item was listed on the signage We apologize for the disappointment this situation might have caused our guestI've documented the experience and shared her comments with the appropriate team In the meantime, I've sent the guest a Target Gift Card as reimbursement for the missed promotional item As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Thanks for writing

Initial Business Response / [redacted] (1000, 5, 2016/03/17) */ Thanks for contacting Target on behalf of our guest [redacted] I can only imagine her frustration when her order was shipped to the incorrect address and once it was rerouted and delivered, parts of the lawn mower appeared to be usedI know when she contacted Target regarding this matter she expected a quick and fast resolution and I'm deeply sorry that wasn't the case I've contacted the cordless lawn mower's manufacturer, GreenWorks Tools, and spoke with Trevor; I provided him with details of the issue and he started a file for [redacted] Unfortunately, because I don't have access to the unique serial number that is on her lawn mower, I wasn't able to request replacements for the two batteries and battery charger on her behalfHe has requested that our guest contact GreenWorks Tools at [redacted] and provide the following: -Reference # CL- [redacted] -The unique serial number printed on her lawn mower -Proof of purchase I've included a copy of her invoice in a PDF for her to use as proof of purchase, if neededThis information will help the manufacturer send her the replacement partsKeep in mind, GreenWorks products are protected against all defects for a period of four years from the shipping date so the replacement parts will be at no additional cost to our guestThis information can be found on their website by visiting: http://www.greenworkstools.com/latest/warranty/ Target strives to send items in perfect condition and based off the details our guest shared, this certainly wasn't the caseI've shared her comments and concerns with our Merchandising and Product Quality teams for further review to help make sure [redacted] 's experience doesn't happen again It's concerning to hear that she doesn't recognize the shipping address on her order and didn't enter the addressI've sent a request to our Technical teams to review this matter furtherI'm really glad to hear that our team members were able to work to get the lawn mower rerouted to the correct address I know our guest has come to expect great guest service from Target and I'm truly sorry that we didn't meet her expectationsThe experiences she's described with our team members are unacceptableI'll personally follow up with our team members as well as their leaders to provide coaching and ensure that they're familiar with the processes and procedures Target has in place so that an appropriate resolution is provided to our guest I know I'm not able to change what [redacted] has experienced, but I have confidence that if she uses the $eGiftCard a team member previously sent her toward a new order, she'll have a much better Target.com experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want a replacement to be sent to my default billing/shipping address as shown on my Target profile and Target can schedule a pick up for the used partsI would like someone from the Target Executive Services Department to call me The $gift card was offered to me for the system glitch and multiple phone calls trying to reroute it to my addressThe supervisor I spoke to on 03/was very helpful offered to reach out to the FedEx and provided up to date informationI was completely satisfied with the customer service she has provided I was a happy customer waiting for the packageAlthough I felt disappointed Target sent used parts from another retailer, I thought Target would fix it right the wayI did not expect two different supervisors on 03/told me they will send replacement to the wrong address Why the supervisor I spoke to on 03/offering pick up but send replacement to the wrong address? He could offer to follow up the tracking and contact FedEx once it got shippedHis attitude really got me upsetI expressed I would like to speak to someone else from Target, he responded he is the supervisor, if he tell me there's nothing he can do to make my order right, no one else in Target corporation can do anything about it

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] . Included you will find our response to Mr. [redacted] . As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and... reference case number [redacted] . Sincerely, Nancy The Target Team www.target.com Hello [redacted] , Thanks for contacting Target through the RevDex.com regarding your recent return experience. Target’s return policy on bicycles states guests can return or exchange a new and unused bike, or a defective bike, with a valid receipt dated within 90 days. Because this purchase is outside our return policy we are not able to assist with a return or an exchange. I’m sorry for any disappointment. For our full return policy check out www.target.com/returns. Thanks for letting us review your experience. Sincerely, Nancy The Target team www.target.com

I am rejecting this response because: I bought 35.15 in school supplies. Not just the 2 items you listed. I recieved the refund today for only .43 cents. I never had a problem with Target until this past weekend I have had 3 issues with this order.

Thanks so much for contacting Target on behalf of [redacted] I can only imagine how upsetting it must’ve been the towel set she received from the Target store and by delivery wasn’t what she was expecting The item that she ordered did have the incorrect product title showing, ‘Bath Towels And Washcloths 6pc set’This is why the store provided her with only a pack of washcloths along with the same pack of washcloths that was delivered to her There are times where a small number of items on Target.com may be mispriced, described inaccurately, or unavailableAlthough we make a conscientious effort to accurately describe and display products and services on the site, if we find an inaccuracy of any sort, we have the right to cancel any associated orderYou can find more information about this here, under ‘availability, errors, & inaccuracies’ Although I’m unable to send her four sets of Bath Towels And Washcloths, I went ahead and refunded her for her order was that delivered since she didn’t receive the items that she was expecting As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Ms [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com Hello [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent return experience and taking the time to speak with me about your concerns As we discussed the Clinton Pointe store Leadership denied the return within Target’s coupon policyThe policy states “We have the right to refuse, or limit the use of any coupon and/or subsequent return for any reason, including if guests’ reoccurring behavior becomes disruptive or the items are deemed not to be for the purpose of using or gifting.” For the full policy, please visithttp://coupons.target.com/ We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us review yours Sincerely, Nancy The Target team www.target.com

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, I reached our guest to address his concerns I understand our guest was frustrated when his piin store purchase was shipped to him When inventory isn't available, a reallocation email is sent providing the option for our guests to cancel the order, choose another store or to have the order shipped to them; I am showing that the option to have the order shipped was chosen from that emailThe guest did call to have the order cancelled and a request was submittedThere is a very short window of time prior to the order processing that this can be done, however, we are not able to guarantee a cancellation requestUnfortunately, the order still shipped and the guest had already placed a second order for a tv for in store pick-up The order was delivered the next day and target did process a refund in advance of receiving the order back at our returns centerI understand the guest is upset about his refund method being in the form a GiftCard instead of going back to his PayPal accountThe refund method for a PayPal purchase is displayed several times during the checkout process I am truly sorry for the guest's frustration, but at this time, I am unable to refund the guests PayPal account in part because the GiftCard has already been used on another purchaseAdditionally, Target doesn't pay our guests late fees or overdraft fees due to purchases with usI understand that my apologies will not completely eliminate his frustration, but I do appreciate the amount of time the guest has spent to contact us regarding this manner As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted]