Target Corporation

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsMs [redacted] can come back in to Target and purchase the phone she originally wanted and still be able to receive the promotion As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

I apologize about the delayed responseThe iPads have been sent back to us and a refund of $1,will be issued in the form of a GiftCardMs [redacted] should receive an email with her GiftCard within the next 4-hours As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.However, Target has no evidence to claim that I am a resellerI did not resell, their technical issue make my order history not display on my account

Hello [redacted] , At this time we have no further resolution for the guest and we consider this matter closed As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number Sincerely, Nancy The Target Team www.target.com

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Mr [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com Dear Mr [redacted] , Thank you for contacting Target through the Revdex.com regarding Target price match policyPlease accept my apologies for any confusionWe’ll match the price if you buy a qualifying item at Target then find the identical item for less at Target.com, select online competitors, or in Target’s or competitor’s local print adPrice matches may be requested at time of purchase or within days after purchaseThe full list of online competitors is available online or at Guest Services Price matches and adjustments to competitors were not allowed for prices from Thanksgiving Day through the entire week after Thanksgiving(11/23/– 12/2/2017)This information was communicated at all Target stores and on Target.comYou can find out more information about our Price Match Policy here: https://corporate.target.com/about/shopping-experience/shop-with-confidenceThank...⇄ again for contacting us I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserveWe always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yoursSincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted] *** I understand Mr [redacted] didn’t receive his delivered product, and I’m sorry to hear about this disappointing experienceMr [redacted] contacted us previously on 12/and was refunded $to his Visa for two units of the missing product at that timeI understand it was actually a quantity of units that were missing from tracking number [redacted] , and I’m so sorry for the delay.I’ve issued a second refund of $for the remaining two units that Mr [redacted] didn’t receiveHe will see the refund post back to his Visa within – business daysIf after that time he still doesn’t see the amount, please direct him to contact his card issuer for further assistance.I’m sorry to hear that we’ve let Mr [redacted] down with this order, but I look forward to having another chance to show him the kind of online experience he deserves as a loyal Target guest.Sincerely, RachelTarget.com Executive Officeswww.target.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Thank you!

Thanks for contacting the Target.com Executive Offices regarding the concerns of our guest [redacted] *** My sincere apologies that her order was cancelled In reviewing the order, an error occurred and $continued to be held as a pending authorization I’ve been able to release the hold and she should see the funds released within 2-business days She will not see a refund as she was not charged and it was an authorization hold only I realize this wasn’t the best experience for her and I’d like to invite her back for a better one I’ve sent her a $eGiftCard to the email address used on the order that she can use on a future purchase As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Pauline Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of [redacted] We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using themAs an accommodation, we are refunding the purchase amount of $on order [redacted] to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditionsSincerely, Target GiftCard OperationsCase [redacted]

I am rejecting this response because:Target is offering a gift card, but I would like to receive a refund in the form of a check sent to my postal addressSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, I reached our guest to address her concerns Target strives to provide excellent guest service and I'm sorry she feels this wasn't what she experiencedI will follwith the team member she spoke with and I will provide coaching to ensure this doesn't happen again One of her packages that contained the belted dress, crochet top, and coat were shipped by UPSFor a more convenient delivery, they handed her package to USPS for the final deliveryOn 11/USPS lost track of her package so a team member resent the itemsShe was not charged for the second order so I apologize for any confusion that this may have caused herUnfortunately the crochet top was cancelled from her replacement order because it became out of stock although I am happy to see that the new package was delivered on 11/ Her second package that contained the blouse was shipped by USPSThey attempted to deliver the item on 10/and left a notice on the doorOn 10/they marked the item as undeliverableThis could be due to a number of reasons however they didn't provide the reason to TargetThey returned her item to our return center which they then refunded her for because it was out of stock at the timeSince there is a high volume of orders, Target is unable to reach out to every guest about their order which is why she received a generated email regarding her return on 11/ As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Jenna Target.com Executive Offices www.target.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBut one thing I need to clarify, after the original Giftcard was used by $100, there are around $more left on the card and the clerk has already replaced it with a new card when I called on 1/However, he said he cannot give the $without investigation Thanks, [redacted] ***

Thanks for contacting Target on behalf of our guest [redacted] I apologize for the frustration she has experienced due to our PayPal refund policyDisclaimer information is visible to guests on Target.com help pages and on the checkout page when guest selects PayPal as payment option Once the items are received, Ms [redacted] can bring the items to her local Target store for a cash refundIf the item is mailed back to us, the refund will be in the form of a GiftCard, per the policy stated on Target.com As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest [redacted] I’m very sorry to hear that her Target GiftCard was used without her permissionTarget takes these things seriously so I appreciate that she brought this to my attention Shopping and preparing for the arrival of a new baby is supposed to be fun, so I apologize if this experience caused her any frustration After reviewing the transaction history I’ve requested a replacement Target GiftCard in the amount of $be mailed to the address: [redacted] Fuquay Varina, NC The GiftCard will be processed tomorrow and should arrive within 7-business days Target considers GiftCards to be like cash and the GiftCard had been used in full, so our team members were following our policy when they said there wasn’t anything they could do Rest assured, Target.com is a secure place to shop and store GiftCardsOur online security system was never compromised, the payment information in the stores was but that has been fully resolved Going forward, to ensure that no one is able to access her Target.com account, I recommend that [redacted] reset her email and Target.com account passwordAlso, it’s a good idea to use unique user names and passwords on each website where a shopping account is created As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] ***I apologize that [redacted] didn’t receive all of his order and had issues with our customer service representatives when trying to get his items sent out againI have looked into this order and it looks like the guest was already refunded $on 12/7/and $on 12/8/The remaining amount of $that has not been refunded was sent in a replacement order on 11/30/The tracking shows this package was delivered to the guest on 12/4/Since the guest still has not received these items, I have processed the final refund of $for the guest todayThey should see this refund reflected on their card account within the next business daysSo the guest should have received their full refund for the original package that was damaged in transit for the total amount of $I have sent the guests experience and feedback to our internal teams to look into and put into considerationWe will also be following up with the team members the guest spoke and will provide coaching to prevent another situation like this from occurring againAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, JamieTarget.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted] .Target Borderfree orders are processed first by our warehouses, vendors, and Target storesOnce the items are available from these locations across the United States, they are shipped to Borderfree’s international shipping hubOrders are shipped as soon as they are ready and available, using different carriersOur domestic US carriers mark the shipments as delivered once they reach the international shipping hub, and then Borderfree takes over the international shipping process with new carriers and tracking information from this pointThis is why they are marked delivered in Target’s system, and why orders wouldn’t be cancelled in the order in which they were placed, but rather the order in which they were received and processed at the international shipping hub As it turns out we aren't able to offer any other options for this situationAny charges for items [redacted] won’t receive are being fully refunded, and Target considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,AmyTarget.com Executive Offices

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsWhile it is advised for extra safety to register any extended service plan after purchase at www.target.com/extended service or by calling toll-free ###-###-#### it isn't a requirementWe explained the Target stores would only be able to locate a purchased within days of purchase date Mr [redacted] was able to provide enough purchase information we were able to locate and provide a copy of the proof of purchaseMr [redacted] can now file a claim with our extended service plan team at www.target.com/extendedservice or by calling ###-###-#### for his TV As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I can only imagine how frustrated she must be that she hasn’t been refunded for her Mother’s birthday present that wasn’t delivered I’m unable to track her package because a tracking number wasn’t provided but I went ahead and created a return and issued a refundShe can disregard any emails that she might receive instructing her to return the perfume back to Target.com Her refund of $should post back to her Visa card within 5-business days As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com

Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ Thanks for contacting Target on behalf of our guest [redacted] I recognize there are many options to shop and that's why I truly appreciate that they chose to shop with TargetTarget strives to provide great items at even better prices, so I'm sorry to hear to hear about the cancelled orders Our specialty research team who are the experts in this area, have already taken care of all the issuesI have noted each order below Order [redacted] - a refund for $was issued as an electronic GiftCard to the email address on the order on 12/18/ Order [redacted] - this order had issues with the order settlementA request for a refund of $was made on 12/07/The guest should see the refund back to the method of payment within daysIf the guest doesn't see the refund, they will need to call the card issuer to dispute a billing error and request that it be corrected; there is no further action Target Guest Services can take to escalate this issue for the guest Order [redacted] - This order had issues with the order settlementA request for a refund of $was made on 12/08/The guest should see the refund back to the method of payment within daysIf the guest doesn't see the refund, they will need to call the card issuer to dispute a billing error and request that it be corrected; there is no further action Target Guest Services can take to escalate this issue for the guest As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Target has explained what they did to rectify the issues I hadI received the refunds as stated and this is resolvedThank you

Thanks for contacting Target on behalf of our guest [redacted] *** I’m sorry to hear about the frustration [redacted] encountered while trying to resolve her Target GiftCard issueAfter further review, we were able to determine where our store reissued a previously owned GiftCardThis is not a best practice for our stores, and they have been notified of the errorWe’ve spoken with [redacted] and have provided a replacement GiftCard to her by mailNo further action needs to be taken As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####