Targus International LLC

We are very sorry to hear that you've had a problem with your Targus product Our cases carry a lifetime warranty so we'd be happy to replace yours for you Please call our Customer Service number, ***-***-***, between 7am and 4pm PST and a Customer Service agent will be happy to assist

Per the original complaint, the product was purchased on January 28, and the customer contacted us on October, well over days.We are very sorry that this customer has had an issue with their Targus Adapter and we are happy to replace any defective product per our warranty policy

We are very sorry to hear that this customer has had issues with their product We would be happy to replace it under warranty but we do require that the customer return the product at their expense The notes in our system from the call made to us on 2/indicate that the product was purchased some time in November of If this is incorrect and the customer can provide a copy of a receipt showing it was purchased in January of we would be happy to make an exception and provide a return shipping label

I am very sorry to hear of this issue Unfortunately we have no record of having set up a RA for you or receiving your defective case Please provide the RA number and the tracking number for the return so that we can investigate further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [First it took the business nearly a month to respondNo one from the company called me to apologize for the rude behavior of their manager over the phoneIt doesn't matter when I bought the productit has one year MFG warranty and return label should be provided within that time frame despite which one I got itThat doesn't make senseI am not sending item that cost me $and its costing me $to ship it to youThat will be counter productiveI will be loosing more than I spend originally This product is trash and if you want it back then please provide a return label or I can cut the USB cable which is the power cord and send you a picture for proofAlmost all MFG out their will take that as proof since its very costly for consumer to ship a product vs business who are under contact with postal services and it doesn't cost business more than a dollar or two to ship things out You guys are running a Scam business where product break after just few months and I will not be buying anything from you here on out and I will make sure my friends, family and others will do the same, Shame on you] Regards, [redacted]

Unfortunately we are not able to reimburse for the cost of shipping the product to us for replacement Per our warranty policy, the customer is responsible for this cost We do apologize for any inconvenience

In spite of the warranty, Targus has a responsibility to assure that its products do not fail withing days The power cord failed within days of purchase It is the position of this company that Targus should replace faulty products completely, to include taking responsibility for postageThis company cautions buyers who may find themselves having a choice between a Targus product and one of a competitor

We would be happy to assist. Please contact our Customer Service Department at ***

I do apologize for the mistake. In fact, your Samsung computer is compatible with tip G. I am having one shipped to you right away

We're very sorry to hear that this customer has had an issue with their Targus mouse. When checking the incident that was referenced it appears that the mouse was sent to the customer in 2009. Unfortunately, if this is the case, it would no longer be within the 1-year warranty and we
would be unable to exchange it for them. If a mouse was purchased within the past year we would be happy to honor the warranty on that product

We are very sorry to hear that this customer has had issues with their product.  We would be happy to replace it under warranty but we do require that the customer return the product at their expense.  The notes in our system from the call made to us on 2/19 indicate that the product was...

purchased some time in November of 2015.  If this is incorrect and the customer can provide a copy of a receipt showing it was purchased in January of 2016 we would be happy to make an exception and provide a return shipping label.

In spite of the warranty, Targus has a responsibility to assure that its products do not fail withing 90 days.  The power cord failed within 90 days of purchase.  It is the position of this company that Targus should replace faulty products completely, to include taking responsibility for postage. This company cautions buyers who may find themselves having a choice between a Targus product and one of a competitor.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for your correspondence. The fee to return the backpack for replacement was $15.85. While I am grateful that Targus is willing to replace the defective backpack, I think having purchased this backpack in May and only 7 months into using it, I feel that Targus should offer a refund for the expensive cost in shipping the backpack to their returns department. I would like to add that to my "resolution" request. A tracking number has been assigned to the return.
Regards,
[redacted]

Again, we're very sorry to hear that this customer has had an issue with a Targus product.  We are very happy to exchange any product that is under warranty.  Per our warranty policy, available at www.targus.com/us/warranty: When submitting a warranty claim, we will require proof that the claim
is valid. In this regard, we will always require that (i) you provide us
with an original or copy of your sales receipt as proof of purchase and
(ii) you return your product to us for warranty coverage verification.
 You are responsible for shipping costs to Targus but there is no charge
for the inspection or the return postage.  Targus is not liable for
Products that are damaged or lost in transit to Targus. We recommend
that you ship your returned Products to Targus via a trackable shipment
method. You are responsible for customs fees, including, but not limited
to, taxes, duties and brokerage.

We are very sorry to hear that this customer has had an issue with their Adapter.  Our warranty statement does explain that it is the responsibility of the customer to return the product.  Once received and processed a replacement will be shipped out at our expense.  I do apologize...

for any inconvenience.  Our warranty statement can be found at www.targus/com/us/warranty.

Per the original complaint, the product was purchased on January 28,
2015 and the customer contacted us on October, well over 90 days.We are very sorry that this customer has had an issue with their Targus Adapter and we are happy to replace any defective product per our warranty policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[First it took the business nearly a month to respond. No one from the company called me to apologize for the rude behavior of their manager over the phone. It doesn't matter when I bought the product. it has one year MFG warranty and return label should be provided within that time frame despite which one I got it. That doesn't make sense. I am not sending item that cost me $40 and its costing me $20 to ship it to you. That will be counter productive. I will be loosing more than I spend originally.  This product is trash and if you want it back then please provide a return label or  I can cut the USB cable which is the power cord and send you a picture for proof. Almost all MFG out their will take that as proof since its very costly for consumer to ship a product vs business who are under contact with postal services and it doesn't cost business more than a dollar or two to ship things out.  You guys are running a Scam business where product break after just few months and I will not be buying anything from you here on out and I will make sure my friends, family and others will do the same, Shame on you. ]
Regards,
[redacted]

We are very sorry to hear that you've had a problem with your Targus product.  Our cases carry a lifetime warranty so we'd be happy to replace yours for you.  Please call our Customer Service number, [redacted]-[redacted]-[redacted], between 7am and 4pm PST and a Customer Service agent will be happy to...

assist.

I am very sorry to hear of this issue.  Unfortunately we have no record of having set up a RA for you or receiving your defective case.  Please provide the RA number and the tracking number for the return so that we can investigate further.

Revdex.com:
I have reviewed the response made by Targus in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The defective mouse Targus describes was exchanged in 2009 but the other defective mouse was purchased within one year ago however the receipt is no longer available. My concern is also with the consistent inferior quality of Targus products. I am now drawing attention to this matter by lodging complaints to both Revdex.com and will escalate to Targus CEO [redacted] P. [redacted] complete with email transcripts with customer service should Targus continue to refuse replacement of the two defective mice (photo attached) that I have offered to send back to the business.
Thank you,[redacted]