Tarheel Helping Hand

Company's response below:From: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I just forwarded the estimate where the TV repairman just came to look at my television Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: This is not acceptable and the residents should not be penalized for am error that is not the resident faultI should not have a $water bill while other residents water bill is less than $Some action to take place Regards, [redacted]

Company's response below:From: [redacted] >Date: Thu, Oct 12, at 1:PMSubject: ID [redacted] To: [redacted] > [redacted] has responded to [redacted] regarding her repairs Some of the frustration was made worse by the hurricane damage The roof has been repaired and the AC is working The contractors were unable to enter the apartment in late September due to the key not working in the lock A credit has been issued to the tenant for the inconvenience and [redacted] *** believes this matter has been resolved satisfactorily for the tenant [redacted] ** ***T: [redacted] | F: [redacted] [redacted]

Ms***:Given the confidential nature of the documents necessary to address this customer's concerns, wewill mail (on 08/24/15) our response directly to the customerHowever, we can confirm that thecustomer was sent notification at the address listed on the complaint and the mail was notreturned If the Revdex.com requires that these documents be provided directly to the Revdex.com for review, wewill require a release from the customer authorizing us to do so.It is necessary for the customer to review the documents before we may address their desiredsettlementTherefore, we ask that the customer respond (either directly to us or through the Revdex.com)once the documents have been reviewed.In the meantime, if the Revdex.com or the customer requires anything further of us, please contact us atyour earliest convenienceThank you for giving us the opportunity to address this matter.Sincerely, [redacted]

Ms *** is correct that she has brought a *** against *** *** *** for pesonal injury. While the instant matter would appear to be completely different she has indicated they are the same, therefore, we are not able to discuss nor comment on ongoing litigation

Complaint: ***
I am rejecting this response
because: Issue is still NOT RESOLVED and this is where it stands now - --------statement received and found some discrepancies where no adjustment made for extra storage spaceI am in touch with ***the office in this regardchecks were sent to old address and this is inspite of providing the new forwarding address multiple times in the past*** had promised to resend all the checks (checks)in couple of days to new addressthis office is hard to reach and lacks lot of coordination and had to call pretty much every day.6.I would keep this complaint open until I receive the checks and will confirm to close this*** @the office is the only person helping me out on this and hope she will bring this to a closure by this week. Regards,
*** ***

*** *** states the following: The initial work order for the refrigerator came in on Sunday, 12/4/@ 12:p.mbut was not dispatched as an emergency from the answering serviceThe second call came in on Monday, 12/5/@ 10:a.mto the answering service and again, not
dispatched as am emergencyThe next work order came in two minutes later on Monday @ 10:a.mas an emergencyA technician was sent over to the resident’s apartment the same day and the work order was closed at 5:p.mstating the tech thawed the coils of ice and removed the ice from the refrigerator channelsOn 9/6/a call came in @ 7:p.mto the answering service stating the refrigerator was not workingThe call was placed as a standard call and a technician did not respondThe following day we sent a technician to the apartment and removed the refrigerator and replaced it with a different working refrigeratorWe have given the resident a $rental concession due to the food loss There was no current work order in the system for the washing machine not functioning properlyWhen we spoke with the resident she informed me of the washing machine not workingLast work order entered was on 2/3/and shows that a technician responded and unclogged the washer drain the same dayHowever, we have ordered a new washing machine to replace the existing washing machine to ensure resident satisfactionWashing machine will be installed once received The last work order entered into the system was entered on 7/26/and reflects a hot wire was installedSince this did not correct the microwave issues a new microwave has been orderedMicrowave will be installed once received A hole was discovered and was covered in between dishwasher and stove*** *** *** performed an interior and exterior inspection to see if there were any other possible entry points*** *** *** submitted suggestions on a couple of places that could be of concernA work order has been entered into *** to have those areas checked and secured if necessary. We have contacted the resident several times to find out if everything is in working order and they are satisfied - to date we have received no response but we believe this matter is resolved. Tell us why here

*** *** *** *** *** has waived the fees for early termination for *** ***. The only fee Mr*** will be charged will be the forfeit of his security deposit. He, of course, will have to pay rent at the month to month rate until he actually moves out but
no other early term fees

Harbor Group Management Group tries extremely hard to please the tenants. In this case it appears the only solution is to replace the carpet. The resident will be contacted in the near future by the property to discuss. We consider this a concession on our part and do not feel that this is an admission to the allegations set forth in the complaint but in the interest of a happy tenant, we are going to concede

*** *** *** ** has reached out to *** *** and gone over the entire account deposit statement. Refund checks have been mailed and all credits have been applied. We believe this matter is resolved

From: *** *** ***>Date: Wed, Sep 16, at 4:PMSubject: Revdex.com Complaint - ID *** - *** *** * *** ***To: ***Cc: *** *** *** *** *** ***
*** *** *** *** *** *** *** ***>Ms***,We received a letter from your office on 9/4/15, regarding some maintenance issues, *** *** was having in her apartmentImmediately, upon the receipt of the letter, I looked into our computer to see if there were any open work orders for the residents apartmentOur records did not reflect any current work orders for the items addressed in the letter from Ms***Therefore, I reached out to Ms*** to get more information on her concernsMs*** stated she had gnats coming from her kitchen/bathroom sink drain lines and a foul odor was coming from the drain lines, as wellI assured Ms*** that we would address her concerns, right awayI contacted *** and asked for them to go to Ms***’s apartment and clean all of her drain linesI then contacted our pest control company, *** *** ***, to come out and treat her apartment for gnats*** came out 9/4/15, to clean the drain lines but was told by Ms***’s roommate that they did not have any issues, so *** left without performing any repairs*** *** *** came out 9/4/15, and sprayed a foam disinfectant in the drain lines to correct the issue but also noticed while inspecting the problem, that there was stagnant water in the dishwasherThe resident stated she never uses the dishwasherOne of our employees were with the pest control technician and explained that even if you do not use the dishwasher, you should run the dishwasher, at least once a week to keep the water from becoming stagnantThe resident stated the dishwasher did not work and was leaking, so we sent a technician over to check t itThe technician found a loose rubber gasket and put it back into the correct place and ran the dishwasher through a cycleThe dishwasher seemed to work properly after the repair was madeAfter following up with Ms*** on 9/8/15, I was told, the foam used by the pest control company was helpful but did not completely treat the gnat problem and the odor coming from the drain linesI scheduled *** to come back out on 9/8/*** came back out and cleaned the kitchen drain line, onlyPer Ms*** the kitchen drain line was cloggedWe contacted *** to come back out to Ms***s apartment to clean the remainder of the lines they did not treat previouslyI called Ms*** to see if someone was home to let *** in to clean the drain lines today, 9-16-15, and she stated she was not at home but to allow *** accessI asked Ms*** to call me tomorrow, to see if the drain line cleaning seemed to be helpful and corrected the problemsI then called *** *** *** and scheduled them to come back out and retreat the apartment, if needed, and reevaluate the gnat issueAs a precautionary measure, I had a member of our maintenance team clean the trash cans today, 9/16/15, with bleach, outside the residents apartment where gnats, and other insects are attracted, in hopes to enhance the corrective measures already put in placeHopefully, all of these procedures will correct the issues Ms*** is having in her homeIf not, we will continue to address her concerns until the matters are resolved *** *** * *** *** ***Villages of Baymeadows Apartments*** *** *** *** *** *** ***
*** *** *** ** *** ** *** *** * ** *** * ***

Harbor Group Management Co., LLC has investigated this claim. The *** *** at the apartment complex inspected the carpet on 9/28/at the apartment *** *** had resided. He noted that the carpet was heavily saturated with pet urine and pet damage at the seams of the
carpet. The property suggested that Ms*** reach out to her insurance company to see if pet damage was covered. The resident has not responded to that request

[redacted] is billed for the water based on a RUBS system with [redacted] according to the occupant count in the home.  We have been in constant contact with [redacted] and [redacted] to try and remedy this problem.  This is a property wide problem not resident specific.  The water bills...

just seem to be unusually high for all our residents.  We have reduced the number of occupants listed for [redacted] because she told us the resident was rarely there.  This may help slightly for the instant.  The ongoing issues with the billing is something we will continue to work to remedy for all of our residents.

Complaint: [redacted]
I am rejecting this response because:Management is using pet damage as an excuse to not replace the carpet. They are trying to say my dog chewed a straight line down the carpet. This carpet is OLD, it comes apart from vacuuming. The smell of dog is most definitely trapped inside the carpet. I have expressed to management that cleaning the carpets is not an option, due to them tearing apart. Insurance is for my possessions, not to fix maintance problems that the complex doesn't want to pay for. I would like a report of the last time the carpet was changed out in this apartment. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I just forwarded the estimate where the TV repairman just came to look at my television.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is not acceptable and the residents should not be penalized for am error that is not the resident fault. I should not have a $182 water bill while other residents water bill is less than $100. Some action to take place.
Regards,
[redacted]

[redacted]. has been in contact with Ms. [redacted] and worked through her concerns.  We believe at this time all of her concerns have been met.

Company's response below:From: [redacted] <Date: Thu, Aug 6, 2015 at 10:47 AMSubject: ID [redacted] - [redacted] To whom it may concern, Our office has received the Revdex.com complaint w/ID #[redacted]. Our office has been working with Ms. [redacted] on resolving the issue at hand....

Ms. [redacted] is working on providing a receipt for the purchase of the television and a copy of the repairman’s quote stating the television is inoperable. Based on my conversation with Ms. [redacted] last Friday, July 31, 2015, she would have the information from the repairman to me on Monday, August 3, 2015. I did not receive it from her. I reached out to her again on Monday, the 3rd of August, and Ms. [redacted] stated she should have it to me sometime this week. Once we receive the information requested, we will proceed from there. Our desire is to resolve the concern of the resident, as soon as possible.     Should you have any questions, please feel free to contact me at your convenience. Best Regards,[redacted] [redacted]Villages of Baymeadows Apartments