Tarheel Helping Hand

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Ms. [redacted]:Given the confidential nature of the documents necessary to address this customer's concerns, wewill mail (on 08/24/15) our response directly to the customer. However, we can confirm that thecustomer was sent notification at the address listed on the complaint and the mail was notreturned....

If the Revdex.com requires that these documents be provided directly to the Revdex.com for review, wewill require a release from the customer authorizing us to do so.It is necessary for the customer to review the documents before we may address their desiredsettlement. Therefore, we ask that the customer respond (either directly to us or through the Revdex.com)once the documents have been reviewed.In the meantime, if the Revdex.com or the customer requires anything further of us, please contact us atyour earliest convenience. Thank you for giving us the opportunity to address this matter.Sincerely,[redacted]

Company's response below:From: [redacted]>Date: Thu, Oct 12, 2017 at 1:28 PMSubject: ID [redacted]To: [redacted]>[redacted] has responded to [redacted] regarding her repairs.  Some of the frustration was made worse...

by the hurricane damage.  The roof has been repaired and the AC is working.  The contractors were unable to enter the apartment in late September due to the key not working in the lock.  A credit has been issued to the tenant for the inconvenience and [redacted] believes this matter has been resolved satisfactorily for the tenant.  [redacted] [redacted]T: [redacted] | F: [redacted]