Tarragon Development Company

[redacted] signed a month lease agreement with [redacted] at [redacted] , unit *-***, on September 11, ***’s former boyfriend remained in the unit after she left in February He had additional residents screened after [redacted] moved out and they were approvedWe have made numerous attempts to have the residents come in and sign the roommate addendum and release ***; however, [redacted] has not responded to the requestsAs a result, we are unable to remove [redacted] from the lease until a new lease has been executed by the current tenants and a roommate release signed by all tenantsAs of this date, we have sent a notice asking that [redacted] and the other residents sign the new lease and release ***As soon as this occurs, we are happy to release [redacted] from the lease

Unfortunately the pet insurance only covers above and beyond what your initial deposit covers Due to the pet damage the carpet had to be replaced The other charges that make up your total include your last water, sewer, and garbage, touch up painting, a regular cleaning of the unit, and one door was replaced These charges are legitimate and will not be waived Please refer to your lease and move out statement as these repairs are beyond wear and tear

I have reviewed your move out charges. They coincide with what the property was charged for cleaning, carpet cleaning and your final water, sewer, and garbage bill. Unfortunately, no changes will be made to your account. If you have further questions please contact *** ***,
Regional Manager, at ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Ms***,We apologize for this misunderstanding our new agent was confused about our policy. We promptly processed your request for deposit holding on 08/20/2015. Your refund check will finish processing, be signed, and mailed by tomorrow to the address provided on your
application for your apartment. Please let us immediately if you prefer a different mailing address.Again we apologize for the learning curve of the agent, we have taken the necessary steps to prevent this same type of mistake in the future.Kind Regards,Yvonne C***-***

Unfortunately the pet insurance only covers above and beyond what your initial deposit covers.  Due to the pet damage the carpet had to be replaced.  The other charges that make up your total include your last water, sewer, and garbage, touch up painting, a regular cleaning of the unit,...

and one door was replaced.  These charges are legitimate and will not be waived.  Please refer to your lease and move out statement as these repairs are beyond wear and tear.

Complaint: [redacted]I am rejecting this response because: the leasing office is located 100 feet away from the apartment. The current tenants are currently in violation and I'm unable to complete anything until the current tenants sign the paperwork and I am not in state. Force the tenants to comply and sign. I have made multiple attempts to ask [redacted] to sign and he says he will but never does. This is the last attempt I will make before I seek legal action. This situation has been going on for 5 months.Sincerely,[redacted]

Our application process states that you can cancel within 7 days before the move in date stated.  You cancelled the move in on 01/08/18 and was supposed to move in on 01/03/18, therefore you are not eligible to receive the holding deposit back.

[redacted] signed a 12 month lease agreement with [redacted] at [redacted], unit *-[redacted], on September 11, 2015.  [redacted]’s former boyfriend remained in the unit after she left in February 2016. He had additional residents screened after [redacted] moved out and they were approved. We have...

made numerous attempts to have the residents come in and sign the roommate addendum and release [redacted]; however, [redacted] has not responded to the requests. As a result, we are unable to remove [redacted] from the lease until a new lease has been executed by the current tenants and a roommate release signed by all tenants. As of this date, we have sent a 10 notice asking that [redacted] and the other residents sign the new lease and release [redacted]. As soon as this occurs, we are happy to release [redacted] from the lease.