Tarte Cosmetics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The first correspondence we received from this customer was on Saturday, March **, Our customer service is available Monday-Friday from 10am-5pm ET (as stated on our website) Our customer service team promptly responded to this customer on Monday, March **, and
offered her a full refund of the product, and also put through a replacement orderThis is documented on the attachment sent We absolutely strive to make our customers happy and hope that she is satisfied with the refund and replacement products.
We are happy to provide any additional information needed

Tarte cosmetics has a customer service number listed but they never answerAfter about calls voice messages and emails, no resolutionsWhen they did it was with very few words that did not even complete a thoughtI contacted them with a very simple issueI purchased a kit that included a dried out mascara wanted it replaced they would not assist in any way at allPlease spend your money elsewhere

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I have received credit back on my card for the missing itemHowever, I have not received any other correspondence or contact from the company I am satisfied with the outcome but perhaps they need to review their customer service practices, since I most certainly contacted them multiple times, multiple waysThank you for your help resolving this matter. Sincerely,
*** ***

A refund has been issued for order #*** on 12/*Once processed it may take 3-business days to post

We are very sorry to hear about this, and will definitely address it with the shipper, as it appears the package is either being held at Customs or was lost in transitRegardless, the customer should absolutely be refunded for this, and we will issue a full refund within business day to her
original form of payment

We have responded to the customer's email offering a replacement item and a courtesy refund for the delay in responding to her concernThe case number for the response is ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have issued a refund to the customer for the overchargeWe have sent an email to the customer with the refund along with a discount for use on a future online order

Thank you for bringing this to our attentionI have met with the Customer Service team and we are investigating correspondence from this customer (currently, we cannot find any messages from her) We are also investigating with our warehouse since this item is marked as sentIn the meantime,
we have gone ahead and issued the customer a full refund for the item she has claimed is missingPlease contact us with any additional questions.Thank you,Staci K***

We have refunded the customer for the item that was not receivedWe would also like to offer the customer a coupon to be used on a future online purchaseIf the customer would like the coupon, we will send it to her personal email addressWe are sincerely sorry for your experience shopping
online

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for the noteOur team has tried to contact *** *** a few times via the phone numbers she left with us, and to her email address provided on her orderOur latest correspondence with her was to her email address (***) stating:“We have attempted to reach you by calling the following numbers: ###-###-#######-###-#### Can you kindly confirm your telephone number or email so that our Exec Director of Ecomm can further assist you? Again, we do apologize for this inconvenience! We look forward to hearing back from you!” We are certainly happy to assist *** ***, we are awaiting her response with a correct phone number, and then can follow up with a call. Thank you,tarte cosmetics

We sincerely apologize for the delay in resolving the customer's concern. A full refund has been issued for the product. We would also like to send the customer the product as an apology. We will reach out directly to the customer to address her concerns.

Customer service responded to [redacted] on 12/* confirming two online orders were placed and shipped. See order details below: Order #[redacted]  tracking # [redacted] Order #[redacted] tracking # [redacted]  Both orders were delivered and [redacted]...

confirmed receipt of each order.

Thank you for bringing this matter to my attention. I have reviewed this customer's orders and see that a replacement for the order she placed on July **, 2016, was sent out on August **, 2016 to her via [redacted] overnight delivery with a tracking number of [redacted].  She also placed an...

initial order on July **, 2016 and a replacement of that order was sent out on September *, 2016 via FedEx with a tracking number of [redacted].  We sincerely hope the customer is satisfied with her replacements, and encourage her to email us at [redacted] and reference her original order numbers if there are any further questions. Sincerely, the tarte team

The first correspondence we received from this customer was on Saturday, March **, 2016. Our customer service is available Monday-Friday from 10am-5pm ET (as stated on our website).  Our customer service team promptly responded to this customer on Monday, March **, 2016 and offered...

her a full refund of the product, and also put through a replacement order. This is documented on the attachment sent.  We absolutely strive to make our customers happy and hope that she is satisfied with the refund and replacement products. We are happy to provide any additional information needed.

[redacted] reached out to customer service on 11/* regarding the item not being shipped in her order. At this time we no longer have the item available, so we issued a refund to her [redacted] account. [redacted] was sent an email response on 11/*. For the delay in responding to this issue, we...

would like to give [redacted] a 15% coupon code: [redacted]The code is valid for one time use only now through 12/**/2016.