Revdex.com: I have reviewed the response submitted by the business and have determined that the response does in part satisfy my issues and/or concerns in reference to complaint # [redacted] The business in question has not fully addressed the fact that due to their negligence and incomplete diagnosis and repair of my vehicle, my family's well being was put in jeopardy, our vacation to Disney was interrupted and delayed, and in order to proceed on we wound up having to buy a NEW VEHICLE, thereby loosing equity in our old vehicle and causing undue out of pocket expensesCoupled with the fact that they produced documentation as to the repairs done, and attempted to fabricate a claim that the vehicle in question had previous electrical issues that contributed to the breakdown of the vehicleRefunding the money for a parts and labor that DID NOT FIX THE PROBLEM is the least they could do Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Things were fixed according to their view of fixing vehiclesI am still to this day even now that I am out of warranty with the vehicle finding things wrong with this carIn fact just today there was a loose wire causing my car not to startand I had to pay out of pocket to fix itThere was nothing wrong with the car before I brought it in to be inspectedAnd of course when I brought it to them to be inspected I waited an hour just for the salesman to drop it off even though the service manager asked him to take it when I first got thereIt's obviously a lemonI do not want this carI want nothing to do with tascaI am minutes away from going to see [redacted] tasca himselfI am sure that he would be surprised that the people working for him treat their customers so badlyThe only way to resolve this is a refund, or an exchange of my choice according to the lemon lawsThis car has absolutely been in tasca business days or more within the first daysEspecially seeing as the service manager took it upon himself to keep my car without notifying me Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below rejecting response and feels the paperwork he was given showing a "good alignment" may be Regards, [redacted]
To whom it may concernMy name is [redacted] The General Manager of the PreOwned Factory's and I would like to address the issues [redacted] had with her [redacted] First of all we hate to hear that any of our customers have issues with some of the older higher mileage vehicles that we sell and offer a day mile powertrain and safety warranty with regardless of mileage or agebelieve me if we had a crystal ball and could predict that [redacted] was going to have an issue months and miles after she purchased the vehicle we certainly would not have sold her or anyone the vehicleI have looked into the service records on this vehicle and it seems that [redacted] hasn't been back to the dealership with any complaints, for that matter not even an oil change, since she purchased itWe weren't even made aware of the transmission problem until she had already had it repaired at another facilityThe [redacted] was clearly out of the day warranty but had [redacted] called us and brought it to our service department we probably could have helped her out as we often do with our customersBut because we didn't have a chance to inspect the damage or ascertain how it was damaged im sure you understand that unfortunately we will not be able to offer any assistance at this timeThe state mandated day warranty is put in place to protect both the consumer and the dealer as we could not possibly afford to warranty used vehicles foreverIf this had occurred during the day period we would have stepped up and taken care of the issueI am truly sorry for any inconvenience this has caused you and you family.Thank You [redacted]
Mr [redacted] lives in TX He is outside of our district and therefore does not qualify for the MA and RI Federal Tax rebates He would also not qualify for the GM special offers because GM sends out the offers by zip code Our representative ***, did explain this to Mr*** There is nothing we can do to change these due to his location.We apologize for any inconvenience but that is why we have trained Internet Staff - to answer and clarify any questions regarding our On Line offers [redacted] ***Customer Relations ManagerTasca Automotive Group
Good afternoon [redacted] ,I apologize for the confusion sir, as it does appear the diagram shown in our online catalog is vague and not very informativeI will be happy to assist in correcting this for youI reviewed your order and see there is no vin# associated with it?We do ask that a vin# be included so that we can verify fitment for you prior to shippingBecause we work with manufacturers and slightly more than two million different applications, there is potential for error, and the vin is how we try to safeguard you from receiving a wrong item.If you would please forward your vin# to me ? [redacted] , I will look up the correct vacuum reservoir for you right away Very Best Regards,***
We have no record of [redacted] in our System, we also dont have any employees named [redacted] *** I think he is looking for a different dealership We are Barry's auto group in Newport RI
TO WHOM IT MAY CONCERN IN REGARDS TO THIS CLAIM THE MAILING WAS SENT TO THE WRONG ADDRESS AND TO A PERSON WHO NO LONGER WORKS FOR PREOWNED FACTORY AS A RESULT I DID NOT RECEIVE THE INFORMATION IN THE TIME ALOTTEDSO GOING FORWARD [redacted] IS NOT THE CONTACT PERSON IT SHOULD BE [redacted] I HOPE THAT UNDER THESE CIRCUMSTANCES THE CLAIM CAN BE REOPENED AND YOU WILL CONSIDER OUR RESPONSE AS WE ARE IN GOOD STANDING WITH THE Revdex.com AND IT IS IMPORTANT TO US TO STAY THAT WAYIN REGARDS TO CLAIM # [redacted] [redacted] TOOK DELIVERY OF HER [redacted] FROM OUR CUMBERLAND LOCATION ON 12/18/SHE THEN PROCEEDED TO DRIVE ABOUT MILES TO HER HOME IN HARTFORD CTTHE VEHICLE WENT THROUGH OUR SHOP AND HAD THOROUGH MULTI POINT INSPECTION AND AT THAT TIME ALL THE WHEELS AND TIRES HAD PASSED INSPECTIONTHE CUSTOMER SENT US PHOTOS OF THE RIM AND IT IS OBVIOUS TO OUR TECHNICIANS AND ANYONE WHO HAS SEEN THE PHOTOS THAT THE VEHICLE WOULD HAVE BEEN VIBRATING EXTENSIVLY AND WOULD NOT HAVE BEEN ABLE TO TRAVEL MILES WITHOUT THE DRIVER NOTICING [redacted] CONTACTED THE DEALERSHIP ,ACCORDING TO HER COMPLAINT, DAYS LATERUNFORTUNATLEY IT IS THEREFORE OUR BELEIF THAT THE DAMAGE OCCURED AFTER THE VEHICLE WAS TAKEN FROM OUR LOTTHE DEALERSHIP OFFERED TO HELP WITH THE COST OF THE REPAIR BY GIVING THE CUSTOMER OUR PRICING ON A NEW WHEEL AND TIRE BUT [redacted] DID THE REPAIR ON HER OWNIT IS AN UNFORTUNATE SITUATION FOR ALL PARTIES INVOLVED Thanks, [redacted] General Manager [redacted] *
The customer was refunded in full on june 15th in the amount of $via Paypal transaction number [redacted] We are regretful in the delay it took to refund this[redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The general manager never called me back to attempt to resolve this issueThe dealership is solely responsible for what took place and they are not accommodating my request to be reimbursedI am able to provide bills from the State of Rhode Island to show the amount that I have lostThe dealership should be accepting this responsibility and reimbursing me for the total amount listed in the complaintNobody from this very large dealership has attempted to contact me and I find that extremely rudeWhen a comment is made that a general manager will contact me then that should be a priorityFrom the ownership group down they have shown no sense of urgency and nobody has tried to reach out to meI would like this matter resolved as soon as possible! Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] it has nothing to do with VIN number, my broken vacuumreservoir is the same in the picture, but not the same you shipped to me, I don't need to give you any VIN number if I'm watching what I need to buyBeen in the Auto mechanics world for a long time to see how you guys simply fool people by buying parts for other stores to re-sell them laterIt was supposed to be delivered in days, it took weeks, and in the end it was the wrong itemAfter not so kind phone calls you finally decided to email me a return shipping label, which I used and shippedWell it's been almost a month since I made this wrongful buy from scammers like youAll I want is my money back, and will forget everything about you and this headacheVIN number? please go scam another fool! BTW I already fixed it by using an Econoline part one Regards, [redacted] ***
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to... accept the business response that my complaint will be closed as resolved. Regards, [redacted] ***
As far as [redacted] , the salesperson and the F & I Manager who took care of this customer are both no longer here His Warranty should have been cancelled by the F & I Manager All warranty monies are sent back to the bank and taken off the principle All warranties are pro-rated so he would not be getting the full amount of his package returned He would not be getting a check either Most people don’t understand that He should check with his bank
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does in part satisfy my issues and/or concerns in reference to complaint # [redacted] The business in question has not fully addressed the fact that due to their negligence and incomplete diagnosis and repair of my vehicle, my family's well being was put in jeopardy, our vacation to Disney was interrupted and delayed, and in order to proceed on we wound up having to buy a NEW VEHICLE, thereby loosing equity in our old vehicle and causing undue out of pocket expensesCoupled with the fact that they produced documentation as to the repairs done, and attempted to fabricate a claim that the vehicle in question had previous electrical issues that contributed to the breakdown of the vehicleRefunding the money for a parts and labor that DID NOT FIX THE PROBLEM is the least they could do Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Things were fixed according to their view of fixing vehiclesI am still to this day even now that I am out of warranty with the vehicle finding things wrong with this carIn fact just today there was a loose wire causing my car not to startand I had to pay out of pocket to fix itThere was nothing wrong with the car before I brought it in to be inspectedAnd of course when I brought it to them to be inspected I waited an hour just for the salesman to drop it off even though the service manager asked him to take it when I first got thereIt's obviously a lemonI do not want this carI want nothing to do with tascaI am minutes away from going to see [redacted] tasca himselfI am sure that he would be surprised that the people working for him treat their customers so badlyThe only way to resolve this is a refund, or an exchange of my choice according to the lemon lawsThis car has absolutely been in tasca business days or more within the first daysEspecially seeing as the service manager took it upon himself to keep my car without notifying me Regards, [redacted]
This has been resolved with the customer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below rejecting response and feels the paperwork he was given showing a "good alignment" may be Regards, [redacted]
Service Manager, *** [redacted] , will be reaching out to customer today to discuss how to resolve his concerns
To whom it may concernMy name is [redacted] The General Manager of the PreOwned Factory's and I would like to address the issues [redacted] had with her [redacted] First of all we hate to hear that any of our customers have issues with some of the older higher mileage vehicles that we sell and offer a day mile powertrain and safety warranty with regardless of mileage or agebelieve me if we had a crystal ball and could predict that [redacted] was going to have an issue months and miles after she purchased the vehicle we certainly would not have sold her or anyone the vehicleI have looked into the service records on this vehicle and it seems that [redacted] hasn't been back to the dealership with any complaints, for that matter not even an oil change, since she purchased itWe weren't even made aware of the transmission problem until she had already had it repaired at another facilityThe [redacted] was clearly out of the day warranty but had [redacted] called us and brought it to our service department we probably could have helped her out as we often do with our customersBut because we didn't have a chance to inspect the damage or ascertain how it was damaged im sure you understand that unfortunately we will not be able to offer any assistance at this timeThe state mandated day warranty is put in place to protect both the consumer and the dealer as we could not possibly afford to warranty used vehicles foreverIf this had occurred during the day period we would have stepped up and taken care of the issueI am truly sorry for any inconvenience this has caused you and you family.Thank You [redacted]
Mr [redacted] lives in TX He is outside of our district and therefore does not qualify for the MA and RI Federal Tax rebates He would also not qualify for the GM special offers because GM sends out the offers by zip code Our representative ***, did explain this to Mr*** There is nothing we can do to change these due to his location.We apologize for any inconvenience but that is why we have trained Internet Staff - to answer and clarify any questions regarding our On Line offers [redacted] ***Customer Relations ManagerTasca Automotive Group
Good afternoon [redacted] ,I apologize for the confusion sir, as it does appear the diagram shown in our online catalog is vague and not very informativeI will be happy to assist in correcting this for youI reviewed your order and see there is no vin# associated with it?We do ask that a vin# be included so that we can verify fitment for you prior to shippingBecause we work with manufacturers and slightly more than two million different applications, there is potential for error, and the vin is how we try to safeguard you from receiving a wrong item.If you would please forward your vin# to me ? [redacted] , I will look up the correct vacuum reservoir for you right away Very Best Regards,***
We have no record of [redacted] in our System, we also dont have any employees named [redacted] *** I think he is looking for a different dealership We are Barry's auto group in Newport RI
TO WHOM IT MAY CONCERN IN REGARDS TO THIS CLAIM THE MAILING WAS SENT TO THE WRONG ADDRESS AND TO A PERSON WHO NO LONGER WORKS FOR PREOWNED FACTORY AS A RESULT I DID NOT RECEIVE THE INFORMATION IN THE TIME ALOTTEDSO GOING FORWARD [redacted] IS NOT THE CONTACT PERSON IT SHOULD BE [redacted] I HOPE THAT UNDER THESE CIRCUMSTANCES THE CLAIM CAN BE REOPENED AND YOU WILL CONSIDER OUR RESPONSE AS WE ARE IN GOOD STANDING WITH THE Revdex.com AND IT IS IMPORTANT TO US TO STAY THAT WAYIN REGARDS TO CLAIM # [redacted] [redacted] TOOK DELIVERY OF HER [redacted] FROM OUR CUMBERLAND LOCATION ON 12/18/SHE THEN PROCEEDED TO DRIVE ABOUT MILES TO HER HOME IN HARTFORD CTTHE VEHICLE WENT THROUGH OUR SHOP AND HAD THOROUGH MULTI POINT INSPECTION AND AT THAT TIME ALL THE WHEELS AND TIRES HAD PASSED INSPECTIONTHE CUSTOMER SENT US PHOTOS OF THE RIM AND IT IS OBVIOUS TO OUR TECHNICIANS AND ANYONE WHO HAS SEEN THE PHOTOS THAT THE VEHICLE WOULD HAVE BEEN VIBRATING EXTENSIVLY AND WOULD NOT HAVE BEEN ABLE TO TRAVEL MILES WITHOUT THE DRIVER NOTICING [redacted] CONTACTED THE DEALERSHIP ,ACCORDING TO HER COMPLAINT, DAYS LATERUNFORTUNATLEY IT IS THEREFORE OUR BELEIF THAT THE DAMAGE OCCURED AFTER THE VEHICLE WAS TAKEN FROM OUR LOTTHE DEALERSHIP OFFERED TO HELP WITH THE COST OF THE REPAIR BY GIVING THE CUSTOMER OUR PRICING ON A NEW WHEEL AND TIRE BUT [redacted] DID THE REPAIR ON HER OWNIT IS AN UNFORTUNATE SITUATION FOR ALL PARTIES INVOLVED Thanks, [redacted] General Manager [redacted] *
The customer was refunded in full on june 15th in the amount of $via Paypal transaction number [redacted] We are regretful in the delay it took to refund this[redacted] ***
According to Tasca Service Dept., this complaint was answered A new moon roof was installed Please close it.Thank you
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The general manager never called me back to attempt to resolve this issueThe dealership is solely responsible for what took place and they are not accommodating my request to be reimbursedI am able to provide bills from the State of Rhode Island to show the amount that I have lostThe dealership should be accepting this responsibility and reimbursing me for the total amount listed in the complaintNobody from this very large dealership has attempted to contact me and I find that extremely rudeWhen a comment is made that a general manager will contact me then that should be a priorityFrom the ownership group down they have shown no sense of urgency and nobody has tried to reach out to meI would like this matter resolved as soon as possible! Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] it has nothing to do with VIN number, my broken vacuumreservoir is the same in the picture, but not the same you shipped to me, I don't need to give you any VIN number if I'm watching what I need to buyBeen in the Auto mechanics world for a long time to see how you guys simply fool people by buying parts for other stores to re-sell them laterIt was supposed to be delivered in days, it took weeks, and in the end it was the wrong itemAfter not so kind phone calls you finally decided to email me a return shipping label, which I used and shippedWell it's been almost a month since I made this wrongful buy from scammers like youAll I want is my money back, and will forget everything about you and this headacheVIN number? please go scam another fool! BTW I already fixed it by using an Econoline part one Regards, [redacted] ***
The registration has been completedWe consider the matter resolved
The complaint was mis directed, the issue is with the Cranston location, and is in the process of being resolved
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to... accept the business response that my complaint will be closed as resolved. Regards, [redacted] ***
As far as [redacted] , the salesperson and the F & I Manager who took care of this customer are both no longer here His Warranty should have been cancelled by the F & I Manager All warranty monies are sent back to the bank and taken off the principle All warranties are pro-rated so he would not be getting the full amount of his package returned He would not be getting a check either Most people don’t understand that He should check with his bank
We are currently looking into his concern[redacted] , Service Director, will be in contact with the customer
The customer's name has been removed from all mailing lists