TaskEasy, Inc.

Dear [redacted],Please accept our apologies for any lapse of service TaskEasy is responsible for.We see that you contacted us on 1/19 to inform us that you were billed for snow removal that was allegedly performed by our contractor when there was no snow to remove. You notified us that only one...

“after” photo was available, there was no “before” photo showing the snow that needed to be removed, that it didn’t look like your driveway and that you had personally had removed the snow already.We notified that we would research this with the contractor and refund you if appropriate. We didn’t do our due diligence to research this and respond to your complaint, and we apologize. We have now refunded you $94.05 for that job. On 3/15 you contacted us again with a new complaint and to also check in on the initial complaint you had made in January. Again, we failed to fully research your newer complaint regarding the depth of snow you were charged for nor respond to your initial complaint in January.We have now also refunded you $97.26 for the March snow removal where you were charged for 11”. Both of your refunds total $191.31.We feel this all could have been avoided had we paid closer attention to your complaints. All employees who have interacted with you have been shared feedback so that we can prevent this in the future. Your experience is not the level of service we strive for at TaskEasy.  We hope we can keep you as a customer.Sincerely,Aaron C[redacted]TaskEasy

0in">We sincerely apologize to the customer
for the problems with their lawn mowing order. 
Our goal at TaskEasy is to make the
process as easy as possible for the customer to order routine services such as
lawn mowing. We strive to set clear expectations with customers about the level
and the quality of service. We and our contractors try our best to meet those
expectations.
 
Unfortunately, our contractor’s equipment broke
down, which put him behind schedule. Once his equipment was fixed it took his
crew time to catch up.  Per the customer’s
request, we have cancelled his task and refunded his $36 deposit.  We apologize we were unable to meet the
customer’s expectations.  We hope that he
will be happy with any future lawn mowing services provider.

Dear [redacted],Thank you for reviewing our response. We keep logs and recordings of all of our inbound and outbound calls. We have found every call made to and received from the phone number you have provided in this complaint (480-508-4747). We have also listened to all the recordings. We haven't been made aware of any other phone number which we would have called to speak with you. We have no record of any phone call made to or received from that phone number on March 21. In none of the call recordings on later dates are you ever asked for your Visa card nor do you provide it. If you are able to provide additional information, such as a phone number other than (480-508-4747) which we may have called to reach you, or the name of the employee you spoke with, we can look for that call recording and research your complaint further.Additionally, when we spoke with you by email, we informed you we were unable to locate a record in our system because an order hadn't been submitted, not that we lost your information. As explained in our previous response, we do not create a customer profile until a customer has completed an order.Please provide any information that can help us research your issue further, but we have reviewed every email communication and phone call we have had with you and do not show that your order was ever finalized and your Visa number ever obtained. We are happy to research this further, but will need to obtain more information from you to do so.Again, we recognize that we can make improvements in our system so that you could have avoided this poor customer experience, and we apologize for the confusing experience. We have reviewed your complaint throughly and will continue to look into it if you can provide us additional information that will help us.Sincerely,TaskEasy

The Customer Addiction Recovery Center has been reviewed and looked over after customer did go through our rejection process.Both tasks with recorded phone calls state customer did ask for rush service and we went over the 24 hour time frame from order date, we also stated that this is snow clearing...

not ice removal with a ice melt(salt) option added.Customer called Task Easy on 1-5-17 at 6:30 pm and order both tasks for both properties. The 24 hour time frame would be up by 1-6-17 at 6:30 pm.[redacted] was scheduled by 1-5-17 at 6:55 PM. Contractor was going out the following morning within the 24-hour time frame as produced and agreed upon by customer. This property measures at 3,000 sq ft with no sidewalks, contractor was able to complete task within same day with before and after photos provided with time stamps from our contractor on 1-6-17 at 4:20 PM. Contractors photos for this property show area was cleared and salted as requested on time which photos provided will show salt being laid down along with before and after photos.  [redacted] was ascheduled by 1-6-17 at 1:20 PM. Contractor went out immediately and had property cleared and marked complete by 5:42 PM on 1-6-17. Meaning property was seerviced witin the 24 hour timeframe ordered. This specific property did have a lot of ice due to being driven on by customers clients, however, we did provide a $300.00 dollar quote to remove sheets of ice that the plow could not remove and the customer denied the additional and was once again told we would not be able to remove the ice due to this not being in the scope of work. Contractor has also added before and after photos for this task. We charged a lesser amount to try and resolve customers issues. Customers property measured in at 5 plus inches of snow which we charge and additional amount for, however, we only charged the customer for 2-4 inches worth of snow as stated on the customers order. Photos of this property have been added as well with amounts and work shown completed.  All above has been discussed with customer several times which we have call recordings if need to be presented to you as well. Due to the service being provided to the customer in the time frame as stated in their order and the scope of work being provided as well, TaskEasy has charged the customer & paid the contractor for the service rendered. Pictures will be labelled and marked to show work and areas cleared. Also,we have several other photos which we could not attach as this email only allows up to 4 photos. Please let us know if more photos and the call recordings need to be sent over for verification as well.  Thank you,[email protected]

Hi [redacted], I am very sorry TaskEasy failed you here.  The miscommunication and lack of service is unacceptable and we are fixing what went wrong here internally so that issues like this do not happen again.  This was completely our fault and again, we're very sorry for dropping the...

ball and putting you through this.  When the timing of the mowing was changed to a different day, it was mis-logged on our end and resulted in a very poor experience for you.  I do see that the service has been conducted, hopefully to your approval, and your payment has been paused so that we can completely comp the entire service of the lawn, plus any overgrowth.  I wanted to respond to you after I had more substantial information to talk through and I hope we can keep you as a customer going forward.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I will wait to see if the money is refunded.Thanks.
Sincerely,
[redacted]

SO NOW I AM A LIAR AS WELL? I DO HAVE CALLER ID WITH YOUR COMPANIES ID ON IT? AND I KEPT ALL THE EMAILS SENT TO ME SAYING "YOU LOST MY VISA INFORMATION", PLUS THE OTHER VARIOUS EXCUSES OFFERED AFTER THAT. YOUR COMPANIES EMPLYEES ARE NOT TO BE TRUSTED WITH MONEY INFORMATION. HOW AM I TO BW SURE SOMEONE THERE DID NOT STEAL MY IDENITY?  Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

To whom it may concern, Customer [redacted] ordered recurring Lawn Mowing through our website on August 29, 2016, after attempting to get them set up with a contractor customer [redacted] decided to cancel the service on October 8, 2016, which an email was sent to the customer that day advising them...

of the cancellation. Due to a system glitch the refund of $116.28, was not processed, however, we have now been able to issue the customer a refund of $116.28 as of October 28, 2016. In regards to the $64.00 duplicate charge the customer is referring to as we explained via phone conversation on October 24, 2016, our credit card processing company (Authorize.net), experienced an issue between October 17th and 18th which caused a subset of previously settled transactions to be sent for settlement again. As of October 28, 2016, Authorize.net has informed us the $64.00 was reversed back to the customers account on October 21, 2016. They have provided us with a link which will explain more about what happened on their end that caused several customers to be double charged, (https://support.authorize.net/authkb/index?page=content&id=A1728).  We apologize for any inconvenience this may have caused the customer. Thank you,

Dear [redacted],We apologize for any delay in returning your deposit to you. We have confirmed that your deposit of $42.80 was refunded to you on May 11. Please allow up to 7 days for this to reflect on your account. We reviewed your experience with us and see that on April 16, we sent you an email...

confirming that you had ordered a basic lawn mowing which includes mowing for 3-6” of grass. We also explained that “overgrown lawns often require more time to cut and clean up. If your lawn is longer than 6 inches your contractor may request an additional fee. You will have a chance to review and approve any additional charges before the work is done. As you stated in your complaint, we do charge a deposit when you first order a lawn mowing. On April 17, we charged your payment card we have on file for $42.80. On 4/18, because parts of your lawn were 10-12” tall the contractor requested additional fees, which you declined to pay and requested to cancel your lawn mowing all together. We can confirm it has been canceled and other than your deposit which we have refunded, you have not been charged.Sincerely, TaskEasy

Due to the impact of Storm Jonas and the state of emergency in the customers area, snow clearing services did not go as smoothly as we would have liked. We have reached out to this customer and agreed to issue them a full refund of the $342 they were charged. With a winter storm of that magnitude,...

it's nearly impossible for things to go as smoothly as we would like. It's our hope that we may be of service to this customer again in the future.

Dear [redacted],We regret you did not have a positive experience as a TaskEasy contractor. When onboarding a new contractor like yourself, there is a lot to cover to first ensure that working with TaskEasy will work for you and secondly to ensure we set complete expectations on servicing the...

properties of our customers.In reviewing your complaint we found opportunities for TaskEasy to have been clearer with the service our customer expected and paid for. While we don’t see that the full scope of work was completed as requested by our customer (edging, weeding, bush trimming) we recognize you did perform the lawn mowing and that we could have been more specific as to what needed to be completed further on the property rather than just asking for more more photos from you.Because this was your very first task you performed with TaskEasy, and we didn’t communicate our expectations as clearly as we should have, we would like to pay you in full for the service anyway. We have mailed you a check to the address we have on file for $61.20 and you should receive it no later than May 7.Sincerely,TaskEasy

Dear [redacted], We apologize that you didn’t have a positive experience with TaskEasy. We have reviewed your account’s history and hope the explanation below explains where TaskEasy may not have clearly communicated with you about the lawn mowing package you had with us. TaskEasy...

has several packages and options for lawn mowing. We see that as a customer you have had both bi-weekly and weekly packages at different times. We also have a “Choose My Own Schedule” option that allows you to choose a specific day for an additional surcharge. We see that you didn’t select this option and as a result had the TaskEasy optimized schedule that allowed our contractors more schedule flexibility and gives you a better price.  Since 7/4/16, you requested that your lawn be mowed on a bi-weekly schedule, with a TaskEasy optimized schedule - this spring we notified you that we would continue with that same schedule:4/5/17 - Job was completed and auto-accepted (meaning you didn’t accept or reject the job)4/19/17 - 14 days later job was completed and accepted by you5/4/17 - 16 days later job was scheduled to be completed by 5/5/17You emailed us and spoke with us by phone on 5/4/17 telling us that the reschedule was unacceptable, however, the inconsistency in the day was from being on a TaskEasy optimized schedule, not from being rescheduled by a contractor. You asked to be switched to weekly lawn mowing and also asked that we find you a new contractor, which we did. We reached out to 4 different contractors to find one who would be able to mow your lawn ASAP and scheduled them to mow your lawn on 5/8/16. Your lawn was mowed on 5/8/16 and we don’t show notes that we were notified about the contractor leaving piles of grass and damaging your lawn. The only feedback we received from you about the job was that you accepted and rated the job with 5 stars with the comment “Thanks.”  We show you requested to cancel service with TaskEasy on 5/16/17. We refunded a total of $52.31 ($9.61 was already refunded on 5/4 when you switched to a weekly service and $42.70 was refunded on 5/16).Sincerely, TaskEasy

Dear [redacted],We apologize the contractor we assigned to mow your lawn didn’t meet your expectations and TaskEasy’s expectations of completing your lawn mowing on 4/28 as scheduled. The $95 deposit we had charged you has since been refunded and we have canceled your service as you...

requested.We hope if you choose to use TaskEasy again in the future we will be able to meet your expectations. Sincerely,TaskEasy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted], We sent a contractor to your home to ensure that the sprinklers were turned off for the season and that they were blown out (or winterized) until spring time.  This service was conducted free of charge and we hope that it helped put your mind at ease.  The contractor...

also did identify an issue with one sprinkler that was cracked, but it was due to age and not frozen water.  The contractor also confirmed that the power was completely off to the property on-site.

Dear [redacted],We apologize for the bad experiences you’ve had with TaskEasy.We show that since you’ve filed this complaint with the Revdex.com on April 30th that you’ve also reached out to TaskEasy regarding the lawn mowing being scheduled that you hadn’t requested.The last contact we see you had was on...

May 8th. On that call we told you that we have ensured that we would permanently close your account, stop sending communications regarding your account and not charge your credit card without your knowledge. We can confirm all of this has taken place. We also recognized that your initial deposit hasn’t been able to be returned to the payment card we had on file because the payment card was out of date. In order to ensure you will be returned the money, we issued a check to the address you provided in your Revdex.com complaint (not the address we had on file for your previous property). A check for the amount $65.76 was mailed to you on 5/12. Please allow 7 days for the check to arrive. The check was mailed to:[redacted]Again we apologize for your experience with TaskEasy. We hope we have been able to resolve your outstanding concerns.Sincerely,TaskEasy

0in">We sincerely apologize to the customer
for the problems with their lawn mowing order. 
Our goal at TaskEasy is to make the
process as easy as possible for the customer to order routine services such as
lawn mowing. We strive to set clear expectations with customers about the level
and the quality of service. We and our contractors try our best to meet those
expectations.
Unfortunately, for the first visit, our contractor
didn’t have the correct day listed for the mow, causing the initial
reschedule.  Then, our contractor had
some issues with his employees not following the schedule he set for them.  To compensate the customer for the multiple
rescheduling of his task, our contractor mowed the lawn for free and we refunded
his $43 deposit.  We apologize we were
unable to meet the customer’s expectations. 
We hope that he will be happy with any future lawn mowing services
provider.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

.75pt;padding:0in 0in 1.0pt 0in">
We sincerely apologize to the customer
for the problems with their lawn mowing order. 
Our goal at TaskEasy is to make the
process as easy as possible for the customer to order routine services such as
lawn mowing. We strive to set clear expectations with customers about the level
and the quality of service. We and our contractors try our best to meet those
expectations.
Unfortunately, our initial quote for weekly lawn
mowing was low, as her lawn size was much larger than we estimated.  When we approached the customer explaining
the issue, she refused to pay a higher amount based on the correct lawn size.  We could not find a contractor to service her
property at the lower rate, initially quoted for the incorrect lawn size.  Per the customer’s request, we have cancelled
her task and refunded her $34 deposit. 
We apologize we were unable to meet the customer’s expectations.  We hope that he will be happy with any future
lawn mowing services provider.