0in">We sincerely apologize to the customer for the problems with their lawn mowing order Our goal at TaskEasy is to make the process as easy as possible for the customer to order routine services such as lawn mowingWe strive to set clear expectations with customers about the level and the quality of serviceWe and our contractors try our best to meet those expectations Unfortunately, for the first visit, our contractor didn’t have the correct day listed for the mow, causing the initial reschedule Then, our contractor had some issues with his employees not following the schedule he set for them To compensate the customer for the multiple rescheduling of his task, our contractor mowed the lawn for free and we refunded his $deposit We apologize we were unable to meet the customer’s expectations We hope that he will be happy with any future lawn mowing services provider
Dear [redacted] ,We apologize the contractor we assigned to mow your lawn didn’t meet your expectations and TaskEasy’s expectations of completing your lawn mowing on 4/as scheduledThe $deposit we had charged you has since been refunded and we have canceled your service as you requested.We hope if you choose to use TaskEasy again in the future we will be able to meet your expectationsSincerely,TaskEasy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for the timely apology and responseThis was well handled Sincerely, [redacted] ***
Dear [redacted] ***:We recognize TaskEasy could have done better in helping you and we apologize.We show your payment card we had on file was charged twice on May 8th (and thus charged more than you agreed) when we processed your lawn mowing and recognize that this caused your account to be overdrawn.$- the original lawn mowing price $- the updated one time lawn mowing price to account for the overgrowth from the scheduling delay due to rain - this should have included the original $+ the overgrowth.We have credited the $that we shouldn’t have charged, meaning we will return those funds to your bank accountThe charge of $was the amount you agreed upon when we discussed the overgrowth fees with you on 4/(plus local sales tax)Given we made an error which caused your account to be overdrawn, we would like to give you a $discount on the overgrowth fees and charge you what you feel is more appropriate ($90)We will also return the $to your bank accountWe hope this helps with your bank’s overdraft feesPlease allow for 3-business days for your credits of $and $to return to your accountThe $that was charged on 4/is your deposit with TaskEasyThe deposit will be refunded in full at the end of the season or if for any reason service is discontinued.Sincerely,TaskEasy Tell us why here
I had taken two full days off waiting around for them to show up or call to let me know they would not be there that day (days) I lost wages way more than the dollars they waived I had to make all communication calls to find out what is going on for there was no follow up to see if the job was done or the service was acceptable I was promised PROMISED that they would be there the second day and still no call or warning they would not show up so I could get on with my priorities I still had to make the initial call that day and the next day (3) to find out what is going on I feel there will not be any further compensation nor am I asking for any, I just feel they should not be represented by the Revdex.com and give them your stamp of approval There was problems all through out the event and the service by phone with no follow up was agregious I literally had to do their work for them, and still nothing All in all I made approximately seven phone calls Thank you for your work and response, but if this is still brushed over then I feel you are not doing your job I will not expect any response for I feel you have answered my complaints and I thank you again but don't let this happen to the next customer, it will not be fair [redacted]
Upon reviewing the customer's account and the pictures that the TaskEasy contractor provided of the job he performed, it appears that the lawn was significantly overgrown when it was mowedWhen lawns are overgrown we generally charge an additional fee because contractors have to mow more than once to get the grass down to an acceptable lengthHowever, the contractor did not request an additional feeWhen lawns are overgrown there are generally clumps of grass that are left behind on the first service (due to the additional length of the grass) which are then mowed over and further mulched in the subsequent servicesCommercial lawn mowers do not generally allow for bagging of long lawn clippingsIf lawns are mowed at an interval that keeps up with it's growth, the clippings are small enough to be cut up by the lawn blades of the mower into small shreds that settle down into the soil and are not visible (called mulching)With long lawn clippings from overgrown lawns, it takes a couple of services to shred all clippings small enough to settle or fully mulch into the soil.However, we do agree that our contractor did not blow clippings cleanly enough off of hardscaped surfaces such as the driveway and sidewalksWe have attempted to reach the customer several times to try to offer a solution, but have not been successfulEven though we haven't been able to reach the customer, we have gone ahead and issued a full refund of $for the service the customer was not satisfied withWe wish the customer luck in finding a lawn mowing service that better meets their needs
Dear [redacted] ,We regret you did not have a positive experience as a TaskEasy contractorWhen onboarding a new contractor like yourself, there is a lot to cover to first ensure that working with TaskEasy will work for you and secondly to ensure we set complete expectations on servicing the properties of our customers.In reviewing your complaint we found opportunities for TaskEasy to have been clearer with the service our customer expected and paid forWhile we don’t see that the full scope of work was completed as requested by our customer (edging, weeding, bush trimming) we recognize you did perform the lawn mowing and that we could have been more specific as to what needed to be completed further on the property rather than just asking for more more photos from you.Because this was your very first task you performed with TaskEasy, and we didn’t communicate our expectations as clearly as we should have, we would like to pay you in full for the service anywayWe have mailed you a check to the address we have on file for $and you should receive it no later than May 7.Sincerely,TaskEasy
Dear [redacted] ***,We apologize for any delay in returning your deposit to youWe have confirmed that your deposit of $was refunded to you on May Please allow up to days for this to reflect on your accountWe reviewed your experience with us and see that on April 16, we sent you an email confirming that you had ordered a basic lawn mowing which includes mowing for 3-6” of grassWe also explained that “overgrown lawns often require more time to cut and clean upIf your lawn is longer than inches your contractor may request an additional feeYou will have a chance to review and approve any additional charges before the work is doneAs you stated in your complaint, we do charge a deposit when you first order a lawn mowingOn April 17, we charged your payment card we have on file for $On 4/18, because parts of your lawn were 10-12” tall the contractor requested additional fees, which you declined to pay and requested to cancel your lawn mowing all togetherWe can confirm it has been canceled and other than your deposit which we have refunded, you have not been charged.Sincerely, TaskEasy
To whom it may concern, Please be advised a refund of $was issued on October 28, 2016, as we explained in the previous emailRefunds can take anywhere from 3-business days to show in the customers accountAttached is a screen shot which shows a credit being issued of $on October 28, As for the $65.00, please understand that our credit card processing company (Authorizenet) are the ones who have issued the refund which can also take several days to show in the customers accountWe attached a link in our previous email that was provided to us by Authorize.net which explained that the issue was on their end Thank you,
Dear [redacted] ***,Thank you for reviewing our responseWe keep logs and recordings of all of our inbound and outbound callsWe have found every call made to and received from the phone number you have provided in this complaint (480-508-4747)We have also listened to all the recordingsWe haven't been made aware of any other phone number which we would have called to speak with youWe have no record of any phone call made to or received from that phone number on March In none of the call recordings on later dates are you ever asked for your Visa card nor do you provide itIf you are able to provide additional information, such as a phone number other than (480-508-4747) which we may have called to reach you, or the name of the employee you spoke with, we can look for that call recording and research your complaint further.Additionally, when we spoke with you by email, we informed you we were unable to locate a record in our system because an order hadn't been submitted, not that we lost your informationAs explained in our previous response, we do not create a customer profile until a customer has completed an order.Please provide any information that can help us research your issue further, but we have reviewed every email communication and phone call we have had with you and do not show that your order was ever finalized and your Visa number ever obtainedWe are happy to research this further, but will need to obtain more information from you to do so.Again, we recognize that we can make improvements in our system so that you could have avoided this poor customer experience, and we apologize for the confusing experienceWe have reviewed your complaint throughly and will continue to look into it if you can provide us additional information that will help us.Sincerely,TaskEasy
Dear [redacted] ***,Please accept our apologies for any lapse of service TaskEasy is responsible for.We see that you contacted us on 1/to inform us that you were billed for snow removal that was allegedly performed by our contractor when there was no snow to removeYou notified us that only one “after” photo was available, there was no “before” photo showing the snow that needed to be removed, that it didn’t look like your driveway and that you had personally had removed the snow already.We notified that we would research this with the contractor and refund you if appropriateWe didn’t do our due diligence to research this and respond to your complaint, and we apologizeWe have now refunded you $for that jobOn 3/you contacted us again with a new complaint and to also check in on the initial complaint you had made in JanuaryAgain, we failed to fully research your newer complaint regarding the depth of snow you were charged for nor respond to your initial complaint in January.We have now also refunded you $for the March snow removal where you were charged for 11”Both of your refunds total $191.31.We feel this all could have been avoided had we paid closer attention to your complaintsAll employees who have interacted with you have been shared feedback so that we can prevent this in the futureYour experience is not the level of service we strive for at TaskEasy We hope we can keep you as a customer.Sincerely,Aaron C***TaskEasy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Hi [redacted] , I want to apologize that our service and quality failed you I see we did provide a full refund on September 14th I am personally making sure that we are looking into this issue and making sure this doesn't happen again to anyone The contractor was also notified and educated on the importance of professionalism and standing by their craft, which wasn't honored Again, we apologize and hope we can win your business again in the future
Due to the impact of Storm Jonas and the state of emergency in the customers area, snow clearing services did not go as smoothly as we would have likedWe have reached out to this customer and agreed to issue them a full refund of the $they were chargedWith a winter storm of that magnitude, it's nearly impossible for things to go as smoothly as we would likeIt's our hope that we may be of service to this customer again in the future
Dear [redacted] , We apologize that you didn’t have a positive experience with TaskEasyWe have reviewed your account’s history and hope the explanation below explains where TaskEasy may not have clearly communicated with you about the lawn mowing package you had with usTaskEasy has several packages and options for lawn mowingWe see that as a customer you have had both bi-weekly and weekly packages at different timesWe also have a “Choose My Own Schedule” option that allows you to choose a specific day for an additional surchargeWe see that you didn’t select this option and as a result had the TaskEasy optimized schedule that allowed our contractors more schedule flexibility and gives you a better price Since 7/4/16, you requested that your lawn be mowed on a bi-weekly schedule, with a TaskEasy optimized schedule - this spring we notified you that we would continue with that same schedule:4/5/- Job was completed and auto-accepted (meaning you didn’t accept or reject the job)4/19/- days later job was completed and accepted by you5/4/- days later job was scheduled to be completed by 5/5/17You emailed us and spoke with us by phone on 5/4/telling us that the reschedule was unacceptable, however, the inconsistency in the day was from being on a TaskEasy optimized schedule, not from being rescheduled by a contractorYou asked to be switched to weekly lawn mowing and also asked that we find you a new contractor, which we didWe reached out to different contractors to find one who would be able to mow your lawn ASAP and scheduled them to mow your lawn on 5/8/Your lawn was mowed on 5/8/and we don’t show notes that we were notified about the contractor leaving piles of grass and damaging your lawnThe only feedback we received from you about the job was that you accepted and rated the job with stars with the comment “Thanks.” We show you requested to cancel service with TaskEasy on 5/16/We refunded a total of $($was already refunded on 5/when you switched to a weekly service and $was refunded on 5/16).Sincerely, TaskEasy
Hi ***, We sent a contractor to your home to ensure that the sprinklers were turned off for the season and that they were blown out (or winterized) until spring time This service was conducted free of charge and we hope that it helped put your mind at ease The contractor also did identify an issue with one sprinkler that was cracked, but it was due to age and not frozen water The contractor also confirmed that the power was completely off to the property on-site
The Customer Addiction Recovery Center has been reviewed and looked over after customer did go through our rejection process.Both tasks with recorded phone calls state customer did ask for rush service and we went over the hour time frame from order date, we also stated that this is snow clearing not ice removal with a ice melt(salt) option added.Customer called Task Easy on 1-5-at 6:pm and order both tasks for both propertiesThe hour time frame would be up by 1-6-at 6:pm[redacted] was scheduled by 1-5-at 6:PMContractor was going out the following morning within the 24-hour time frame as produced and agreed upon by customerThis property measures at 3,sq ft with no sidewalks, contractor was able to complete task within same day with before and after photos provided with time stamps from our contractor on 1-6-at 4:PMContractors photos for this property show area was cleared and salted as requested on time which photos provided will show salt being laid down along with before and after photos [redacted] was ascheduled by 1-6-at 1:PMContractor went out immediately and had property cleared and marked complete by 5:PM on 1-6-Meaning property was seerviced witin the hour timeframe orderedThis specific property did have a lot of ice due to being driven on by customers clients, however, we did provide a $dollar quote to remove sheets of ice that the plow could not remove and the customer denied the additional and was once again told we would not be able to remove the ice due to this not being in the scope of workContractor has also added before and after photos for this taskWe charged a lesser amount to try and resolve customers issuesCustomers property measured in at plus inches of snow which we charge and additional amount for, however, we only charged the customer for 2-inches worth of snow as stated on the customers orderPhotos of this property have been added as well with amounts and work shown completed All above has been discussed with customer several times which we have call recordings if need to be presented to you as wellDue to the service being provided to the customer in the time frame as stated in their order and the scope of work being provided as well, TaskEasy has charged the customer & paid the contractor for the service renderedPictures will be labelled and marked to show work and areas clearedAlso,we have several other photos which we could not attach as this email only allows up to photosPlease let us know if more photos and the call recordings need to be sent over for verification as well Thank you,[email protected]
We sincerely apologize to the customer for the problems with their lawn mowing order Our goal at TaskEasy is to make the process as easy as possible for the customer to order routine services such as lawn mowingWe strive to set clear expectations with customers about the level and the quality of serviceWe and our contractors try our best to meet those expectationsUnfortunately, our initial quote for weekly lawn mowing was low, as her lawn size was much larger than we estimated When we approached the customer explaining the issue, she refused to pay a higher amount based on the correct lawn size We could not find a contractor to service her property at the lower rate, initially quoted for the incorrect lawn size Per the customer’s request, we have cancelled her task and refunded her $deposit We apologize we were unable to meet the customer’s expectations We hope that he will be happy with any future lawn mowing services provider
Hi [redacted] , I am very sorry TaskEasy failed you here The miscommunication and lack of service is unacceptable and we are fixing what went wrong here internally so that issues like this do not happen again This was completely our fault and again, we're very sorry for dropping the ball and putting you through this When the timing of the mowing was changed to a different day, it was mis-logged on our end and resulted in a very poor experience for you I do see that the service has been conducted, hopefully to your approval, and your payment has been paused so that we can completely comp the entire service of the lawn, plus any overgrowth I wanted to respond to you after I had more substantial information to talk through and I hope we can keep you as a customer going forward
To whom it may concern, Customer [redacted] ordered recurring Lawn Mowing through our website on August 29, 2016, after attempting to get them set up with a contractor customer [redacted] decided to cancel the service on October 8, 2016, which an email was sent to the customer that day advising them of the cancellationDue to a system glitch the refund of $116.28, was not processed, however, we have now been able to issue the customer a refund of $as of October 28, In regards to the $duplicate charge the customer is referring to as we explained via phone conversation on October 24, 2016, our credit card processing company (Authorize.net), experienced an issue between October 17th and 18th which caused a subset of previously settled transactions to be sent for settlement againAs of October 28, 2016, Authorize.net has informed us the $was reversed back to the customers account on October 21, They have provided us with a link which will explain more about what happened on their end that caused several customers to be double charged, (https://support.authorize.net/authkb/index?page=content&id=A1728) We apologize for any inconvenience this may have caused the customerThank you,
0in">We sincerely apologize to the customer for the problems with their lawn mowing order Our goal at TaskEasy is to make the process as easy as possible for the customer to order routine services such as lawn mowingWe strive to set clear expectations with customers about the level and the quality of serviceWe and our contractors try our best to meet those expectations Unfortunately, for the first visit, our contractor didn’t have the correct day listed for the mow, causing the initial reschedule Then, our contractor had some issues with his employees not following the schedule he set for them To compensate the customer for the multiple rescheduling of his task, our contractor mowed the lawn for free and we refunded his $deposit We apologize we were unable to meet the customer’s expectations We hope that he will be happy with any future lawn mowing services provider
Dear [redacted] ,We apologize the contractor we assigned to mow your lawn didn’t meet your expectations and TaskEasy’s expectations of completing your lawn mowing on 4/as scheduledThe $deposit we had charged you has since been refunded and we have canceled your service as you requested.We hope if you choose to use TaskEasy again in the future we will be able to meet your expectationsSincerely,TaskEasy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for the timely apology and responseThis was well handled Sincerely, [redacted] ***
Dear [redacted] ***:We recognize TaskEasy could have done better in helping you and we apologize.We show your payment card we had on file was charged twice on May 8th (and thus charged more than you agreed) when we processed your lawn mowing and recognize that this caused your account to be overdrawn.$- the original lawn mowing price $- the updated one time lawn mowing price to account for the overgrowth from the scheduling delay due to rain - this should have included the original $+ the overgrowth.We have credited the $that we shouldn’t have charged, meaning we will return those funds to your bank accountThe charge of $was the amount you agreed upon when we discussed the overgrowth fees with you on 4/(plus local sales tax)Given we made an error which caused your account to be overdrawn, we would like to give you a $discount on the overgrowth fees and charge you what you feel is more appropriate ($90)We will also return the $to your bank accountWe hope this helps with your bank’s overdraft feesPlease allow for 3-business days for your credits of $and $to return to your accountThe $that was charged on 4/is your deposit with TaskEasyThe deposit will be refunded in full at the end of the season or if for any reason service is discontinued.Sincerely,TaskEasy Tell us why here
I had taken two full days off waiting around for them to show up or call to let me know they would not be there that day (days) I lost wages way more than the dollars they waived I had to make all communication calls to find out what is going on for there was no follow up to see if the job was done or the service was acceptable I was promised PROMISED that they would be there the second day and still no call or warning they would not show up so I could get on with my priorities I still had to make the initial call that day and the next day (3) to find out what is going on I feel there will not be any further compensation nor am I asking for any, I just feel they should not be represented by the Revdex.com and give them your stamp of approval There was problems all through out the event and the service by phone with no follow up was agregious I literally had to do their work for them, and still nothing All in all I made approximately seven phone calls Thank you for your work and response, but if this is still brushed over then I feel you are not doing your job I will not expect any response for I feel you have answered my complaints and I thank you again but don't let this happen to the next customer, it will not be fair [redacted]
Upon reviewing the customer's account and the pictures that the TaskEasy contractor provided of the job he performed, it appears that the lawn was significantly overgrown when it was mowedWhen lawns are overgrown we generally charge an additional fee because contractors have to mow more than once to get the grass down to an acceptable lengthHowever, the contractor did not request an additional feeWhen lawns are overgrown there are generally clumps of grass that are left behind on the first service (due to the additional length of the grass) which are then mowed over and further mulched in the subsequent servicesCommercial lawn mowers do not generally allow for bagging of long lawn clippingsIf lawns are mowed at an interval that keeps up with it's growth, the clippings are small enough to be cut up by the lawn blades of the mower into small shreds that settle down into the soil and are not visible (called mulching)With long lawn clippings from overgrown lawns, it takes a couple of services to shred all clippings small enough to settle or fully mulch into the soil.However, we do agree that our contractor did not blow clippings cleanly enough off of hardscaped surfaces such as the driveway and sidewalksWe have attempted to reach the customer several times to try to offer a solution, but have not been successfulEven though we haven't been able to reach the customer, we have gone ahead and issued a full refund of $for the service the customer was not satisfied withWe wish the customer luck in finding a lawn mowing service that better meets their needs
Dear [redacted] ,We regret you did not have a positive experience as a TaskEasy contractorWhen onboarding a new contractor like yourself, there is a lot to cover to first ensure that working with TaskEasy will work for you and secondly to ensure we set complete expectations on servicing the properties of our customers.In reviewing your complaint we found opportunities for TaskEasy to have been clearer with the service our customer expected and paid forWhile we don’t see that the full scope of work was completed as requested by our customer (edging, weeding, bush trimming) we recognize you did perform the lawn mowing and that we could have been more specific as to what needed to be completed further on the property rather than just asking for more more photos from you.Because this was your very first task you performed with TaskEasy, and we didn’t communicate our expectations as clearly as we should have, we would like to pay you in full for the service anywayWe have mailed you a check to the address we have on file for $and you should receive it no later than May 7.Sincerely,TaskEasy
Dear [redacted] ***,We apologize for any delay in returning your deposit to youWe have confirmed that your deposit of $was refunded to you on May Please allow up to days for this to reflect on your accountWe reviewed your experience with us and see that on April 16, we sent you an email confirming that you had ordered a basic lawn mowing which includes mowing for 3-6” of grassWe also explained that “overgrown lawns often require more time to cut and clean upIf your lawn is longer than inches your contractor may request an additional feeYou will have a chance to review and approve any additional charges before the work is doneAs you stated in your complaint, we do charge a deposit when you first order a lawn mowingOn April 17, we charged your payment card we have on file for $On 4/18, because parts of your lawn were 10-12” tall the contractor requested additional fees, which you declined to pay and requested to cancel your lawn mowing all togetherWe can confirm it has been canceled and other than your deposit which we have refunded, you have not been charged.Sincerely, TaskEasy
To whom it may concern, Please be advised a refund of $was issued on October 28, 2016, as we explained in the previous emailRefunds can take anywhere from 3-business days to show in the customers accountAttached is a screen shot which shows a credit being issued of $on October 28, As for the $65.00, please understand that our credit card processing company (Authorizenet) are the ones who have issued the refund which can also take several days to show in the customers accountWe attached a link in our previous email that was provided to us by Authorize.net which explained that the issue was on their end Thank you,
Dear [redacted] ***,Thank you for reviewing our responseWe keep logs and recordings of all of our inbound and outbound callsWe have found every call made to and received from the phone number you have provided in this complaint (480-508-4747)We have also listened to all the recordingsWe haven't been made aware of any other phone number which we would have called to speak with youWe have no record of any phone call made to or received from that phone number on March In none of the call recordings on later dates are you ever asked for your Visa card nor do you provide itIf you are able to provide additional information, such as a phone number other than (480-508-4747) which we may have called to reach you, or the name of the employee you spoke with, we can look for that call recording and research your complaint further.Additionally, when we spoke with you by email, we informed you we were unable to locate a record in our system because an order hadn't been submitted, not that we lost your informationAs explained in our previous response, we do not create a customer profile until a customer has completed an order.Please provide any information that can help us research your issue further, but we have reviewed every email communication and phone call we have had with you and do not show that your order was ever finalized and your Visa number ever obtainedWe are happy to research this further, but will need to obtain more information from you to do so.Again, we recognize that we can make improvements in our system so that you could have avoided this poor customer experience, and we apologize for the confusing experienceWe have reviewed your complaint throughly and will continue to look into it if you can provide us additional information that will help us.Sincerely,TaskEasy
Dear [redacted] ***,Please accept our apologies for any lapse of service TaskEasy is responsible for.We see that you contacted us on 1/to inform us that you were billed for snow removal that was allegedly performed by our contractor when there was no snow to removeYou notified us that only one “after” photo was available, there was no “before” photo showing the snow that needed to be removed, that it didn’t look like your driveway and that you had personally had removed the snow already.We notified that we would research this with the contractor and refund you if appropriateWe didn’t do our due diligence to research this and respond to your complaint, and we apologizeWe have now refunded you $for that jobOn 3/you contacted us again with a new complaint and to also check in on the initial complaint you had made in JanuaryAgain, we failed to fully research your newer complaint regarding the depth of snow you were charged for nor respond to your initial complaint in January.We have now also refunded you $for the March snow removal where you were charged for 11”Both of your refunds total $191.31.We feel this all could have been avoided had we paid closer attention to your complaintsAll employees who have interacted with you have been shared feedback so that we can prevent this in the futureYour experience is not the level of service we strive for at TaskEasy We hope we can keep you as a customer.Sincerely,Aaron C***TaskEasy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Hi [redacted] , I want to apologize that our service and quality failed you I see we did provide a full refund on September 14th I am personally making sure that we are looking into this issue and making sure this doesn't happen again to anyone The contractor was also notified and educated on the importance of professionalism and standing by their craft, which wasn't honored Again, we apologize and hope we can win your business again in the future
Due to the impact of Storm Jonas and the state of emergency in the customers area, snow clearing services did not go as smoothly as we would have likedWe have reached out to this customer and agreed to issue them a full refund of the $they were chargedWith a winter storm of that magnitude, it's nearly impossible for things to go as smoothly as we would likeIt's our hope that we may be of service to this customer again in the future
Dear [redacted] , We apologize that you didn’t have a positive experience with TaskEasyWe have reviewed your account’s history and hope the explanation below explains where TaskEasy may not have clearly communicated with you about the lawn mowing package you had with usTaskEasy has several packages and options for lawn mowingWe see that as a customer you have had both bi-weekly and weekly packages at different timesWe also have a “Choose My Own Schedule” option that allows you to choose a specific day for an additional surchargeWe see that you didn’t select this option and as a result had the TaskEasy optimized schedule that allowed our contractors more schedule flexibility and gives you a better price Since 7/4/16, you requested that your lawn be mowed on a bi-weekly schedule, with a TaskEasy optimized schedule - this spring we notified you that we would continue with that same schedule:4/5/- Job was completed and auto-accepted (meaning you didn’t accept or reject the job)4/19/- days later job was completed and accepted by you5/4/- days later job was scheduled to be completed by 5/5/17You emailed us and spoke with us by phone on 5/4/telling us that the reschedule was unacceptable, however, the inconsistency in the day was from being on a TaskEasy optimized schedule, not from being rescheduled by a contractorYou asked to be switched to weekly lawn mowing and also asked that we find you a new contractor, which we didWe reached out to different contractors to find one who would be able to mow your lawn ASAP and scheduled them to mow your lawn on 5/8/Your lawn was mowed on 5/8/and we don’t show notes that we were notified about the contractor leaving piles of grass and damaging your lawnThe only feedback we received from you about the job was that you accepted and rated the job with stars with the comment “Thanks.” We show you requested to cancel service with TaskEasy on 5/16/We refunded a total of $($was already refunded on 5/when you switched to a weekly service and $was refunded on 5/16).Sincerely, TaskEasy
Hi ***, We sent a contractor to your home to ensure that the sprinklers were turned off for the season and that they were blown out (or winterized) until spring time This service was conducted free of charge and we hope that it helped put your mind at ease The contractor also did identify an issue with one sprinkler that was cracked, but it was due to age and not frozen water The contractor also confirmed that the power was completely off to the property on-site
The Customer Addiction Recovery Center has been reviewed and looked over after customer did go through our rejection process.Both tasks with recorded phone calls state customer did ask for rush service and we went over the hour time frame from order date, we also stated that this is snow clearing not ice removal with a ice melt(salt) option added.Customer called Task Easy on 1-5-at 6:pm and order both tasks for both propertiesThe hour time frame would be up by 1-6-at 6:pm[redacted] was scheduled by 1-5-at 6:PMContractor was going out the following morning within the 24-hour time frame as produced and agreed upon by customerThis property measures at 3,sq ft with no sidewalks, contractor was able to complete task within same day with before and after photos provided with time stamps from our contractor on 1-6-at 4:PMContractors photos for this property show area was cleared and salted as requested on time which photos provided will show salt being laid down along with before and after photos [redacted] was ascheduled by 1-6-at 1:PMContractor went out immediately and had property cleared and marked complete by 5:PM on 1-6-Meaning property was seerviced witin the hour timeframe orderedThis specific property did have a lot of ice due to being driven on by customers clients, however, we did provide a $dollar quote to remove sheets of ice that the plow could not remove and the customer denied the additional and was once again told we would not be able to remove the ice due to this not being in the scope of workContractor has also added before and after photos for this taskWe charged a lesser amount to try and resolve customers issuesCustomers property measured in at plus inches of snow which we charge and additional amount for, however, we only charged the customer for 2-inches worth of snow as stated on the customers orderPhotos of this property have been added as well with amounts and work shown completed All above has been discussed with customer several times which we have call recordings if need to be presented to you as wellDue to the service being provided to the customer in the time frame as stated in their order and the scope of work being provided as well, TaskEasy has charged the customer & paid the contractor for the service renderedPictures will be labelled and marked to show work and areas clearedAlso,we have several other photos which we could not attach as this email only allows up to photosPlease let us know if more photos and the call recordings need to be sent over for verification as well Thank you,[email protected]
We sincerely apologize to the customer for the problems with their lawn mowing order Our goal at TaskEasy is to make the process as easy as possible for the customer to order routine services such as lawn mowingWe strive to set clear expectations with customers about the level and the quality of serviceWe and our contractors try our best to meet those expectationsUnfortunately, our initial quote for weekly lawn mowing was low, as her lawn size was much larger than we estimated When we approached the customer explaining the issue, she refused to pay a higher amount based on the correct lawn size We could not find a contractor to service her property at the lower rate, initially quoted for the incorrect lawn size Per the customer’s request, we have cancelled her task and refunded her $deposit We apologize we were unable to meet the customer’s expectations We hope that he will be happy with any future lawn mowing services provider
Hi [redacted] , I am very sorry TaskEasy failed you here The miscommunication and lack of service is unacceptable and we are fixing what went wrong here internally so that issues like this do not happen again This was completely our fault and again, we're very sorry for dropping the ball and putting you through this When the timing of the mowing was changed to a different day, it was mis-logged on our end and resulted in a very poor experience for you I do see that the service has been conducted, hopefully to your approval, and your payment has been paused so that we can completely comp the entire service of the lawn, plus any overgrowth I wanted to respond to you after I had more substantial information to talk through and I hope we can keep you as a customer going forward
To whom it may concern, Customer [redacted] ordered recurring Lawn Mowing through our website on August 29, 2016, after attempting to get them set up with a contractor customer [redacted] decided to cancel the service on October 8, 2016, which an email was sent to the customer that day advising them of the cancellationDue to a system glitch the refund of $116.28, was not processed, however, we have now been able to issue the customer a refund of $as of October 28, In regards to the $duplicate charge the customer is referring to as we explained via phone conversation on October 24, 2016, our credit card processing company (Authorize.net), experienced an issue between October 17th and 18th which caused a subset of previously settled transactions to be sent for settlement againAs of October 28, 2016, Authorize.net has informed us the $was reversed back to the customers account on October 21, They have provided us with a link which will explain more about what happened on their end that caused several customers to be double charged, (https://support.authorize.net/authkb/index?page=content&id=A1728) We apologize for any inconvenience this may have caused the customerThank you,