SO NOW I AM A LIAR AS WELL? I DO HAVE CALLER ID WITH YOUR COMPANIES ID ON IT? AND I KEPT ALL THE EMAILS SENT TO ME SAYING "YOU LOST MY VISA INFORMATION", PLUS THE OTHER VARIOUS EXCUSES OFFERED AFTER THATYOUR COMPANIES EMPLYEES ARE NOT TO BE TRUSTED WITH MONEY INFORMATIONHOW AM I TO BW SURE SOMEONE THERE DID NOT STEAL MY IDENITY? Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
Please find below our written response we will be mailing Ms***We've also attached it to this complaint:April 4, Dear [redacted] ***, I understand your concern regarding the security of your payment informationKeeping our customers’ information safe and secure is one of our top prioritiesIn reviewing our records, I could not locate that your payment information was ever captured in our TaskEasy systemsI also checked our credit card authorization system and could not locate any authorizations or charges to your card I realize you may have entered your credit card information on our website as you were initiating the order process, however, this information was not retained as your order was never completed and submittedPlease understand that customer profiles are not created until an order is submittedWhile orders were started in your name, one was never completed and submitted in your nameWe value prospective customers’ privacy, and do not want to add your personal information to a customer profile in our system before you decide to complete and submit an orderAdditionally, I was able to find every phone call that was placed to or from the phone number you have provided (480-508-4747)I have no recording of you ever providing us your Visa card information over the phone, or finalizing an orderWe see that you used our “Save for Later” functionality when you began an orderOur “Save For Later” functionality allows customers to save their orders and return to it at a later timeTaskEasy doesn’t retain Save for Later orders for us to look up; it’s only saved for customers to complete their on order onlineWe sent you two emails as a follow up to your “Save for Later” order reminding you to come back to our website to complete your orderWe also see that you used our “Contact Us” functionalityOur “Contact Us” functionality on our website does capture customer information to answer questions and inquiries from our customersEntering information in the “Contact Us” feature does not create a customer profile or a customer orderWe recognize that while we corresponded with you via email regarding the various service types we offer due to your use of our “Contact Us” functionality and responding to our emails sent out confirming that you used our “Save for Later” functionality, we were not able to locate ore view your “Save for Later” order when you spoke with us on the phoneYour experience brings to light an issue with our system and we have shared this situation with our development teamWe recognize there is an opportunity to improve our customer experience for customers like you who begin an order online but would like to talk to TaskEasy about your order before completing and submitting itThis is something we are unable to do today, which is what created the situations where our service representatives were unable to locate your “Save for Later” order Please rest assured that we have done our due diligence to research your issue and have determined that we never retained your Visa card number has you ever entered it online nor did we ever obtain it over the phone, nor did we place a charge on itWe recognize that our system didn’t create an easy user experience for you to complete your order, but because an order was never completed, we didn’t have a customer profile set up for our service representatives to locate when you spoke to us over the phoneThank you for sharing your experience to help us improve and please accept our apology for the poor customer experience you had with us Sincerely, Aaron C***TaskEasy Project Team801-349-
Hello, I want to apologize for any frustration you're experiencing with your service I certainly don't want you or any customer to feel this way I have looked into your account and have noticed that landscapers serviced your property and provided before & after photos of the service to show completed work which you can see via the links in your email or through your phone app when looking at the services completed for your property It appears you were charged a deposit on 6/ Your first job was marked complete on 6/and was Auto-Accepted on 6/ The second job was completed on 6/and Auto-Accepted on 6/ Then on 6/25, your services was discontinued and the deposit was refunded This refund does take 3-business days, so hopefully you have seen it by now, as I have confirmed it was sent
Hello [redacted] , Our records show that we did cancel and refund your money, in full I've wanted to wait some days to make sure you've received that, and if not, please let me know The refund was processed on August 24th They typically don't take more than business days, so we hope that you've been able to see that reflected on your accountI also want to apologize that our service failed you We were not able to place your property with a landscaper soon enough and that's an issue we're taking seriously and looking to fix We want all customers and prospective customers to enjoy the service and automated process in their entirety, so I want you to know that we're going to make sure we have issues like this resolved so they don't happen again to the best of our abilities
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
SO NOW I AM A LIAR AS WELL? I DO HAVE CALLER ID WITH YOUR COMPANIES ID ON IT? AND I KEPT ALL THE EMAILS SENT TO ME SAYING "YOU LOST MY VISA INFORMATION", PLUS THE OTHER VARIOUS EXCUSES OFFERED AFTER THATYOUR COMPANIES EMPLYEES ARE NOT TO BE TRUSTED WITH MONEY INFORMATIONHOW AM I TO BW SURE SOMEONE THERE DID NOT STEAL MY IDENITY? Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
Please find below our written response we will be mailing Ms***We've also attached it to this complaint:April 4, Dear [redacted] ***, I understand your concern regarding the security of your payment informationKeeping our customers’ information safe and secure is one of our top prioritiesIn reviewing our records, I could not locate that your payment information was ever captured in our TaskEasy systemsI also checked our credit card authorization system and could not locate any authorizations or charges to your card I realize you may have entered your credit card information on our website as you were initiating the order process, however, this information was not retained as your order was never completed and submittedPlease understand that customer profiles are not created until an order is submittedWhile orders were started in your name, one was never completed and submitted in your nameWe value prospective customers’ privacy, and do not want to add your personal information to a customer profile in our system before you decide to complete and submit an orderAdditionally, I was able to find every phone call that was placed to or from the phone number you have provided (480-508-4747)I have no recording of you ever providing us your Visa card information over the phone, or finalizing an orderWe see that you used our “Save for Later” functionality when you began an orderOur “Save For Later” functionality allows customers to save their orders and return to it at a later timeTaskEasy doesn’t retain Save for Later orders for us to look up; it’s only saved for customers to complete their on order onlineWe sent you two emails as a follow up to your “Save for Later” order reminding you to come back to our website to complete your orderWe also see that you used our “Contact Us” functionalityOur “Contact Us” functionality on our website does capture customer information to answer questions and inquiries from our customersEntering information in the “Contact Us” feature does not create a customer profile or a customer orderWe recognize that while we corresponded with you via email regarding the various service types we offer due to your use of our “Contact Us” functionality and responding to our emails sent out confirming that you used our “Save for Later” functionality, we were not able to locate ore view your “Save for Later” order when you spoke with us on the phoneYour experience brings to light an issue with our system and we have shared this situation with our development teamWe recognize there is an opportunity to improve our customer experience for customers like you who begin an order online but would like to talk to TaskEasy about your order before completing and submitting itThis is something we are unable to do today, which is what created the situations where our service representatives were unable to locate your “Save for Later” order Please rest assured that we have done our due diligence to research your issue and have determined that we never retained your Visa card number has you ever entered it online nor did we ever obtain it over the phone, nor did we place a charge on itWe recognize that our system didn’t create an easy user experience for you to complete your order, but because an order was never completed, we didn’t have a customer profile set up for our service representatives to locate when you spoke to us over the phoneThank you for sharing your experience to help us improve and please accept our apology for the poor customer experience you had with us Sincerely, Aaron C***TaskEasy Project Team801-349-
Hello, I want to apologize for any frustration you're experiencing with your service I certainly don't want you or any customer to feel this way I have looked into your account and have noticed that landscapers serviced your property and provided before & after photos of the service to show completed work which you can see via the links in your email or through your phone app when looking at the services completed for your property It appears you were charged a deposit on 6/ Your first job was marked complete on 6/and was Auto-Accepted on 6/ The second job was completed on 6/and Auto-Accepted on 6/ Then on 6/25, your services was discontinued and the deposit was refunded This refund does take 3-business days, so hopefully you have seen it by now, as I have confirmed it was sent
Hello [redacted] , Our records show that we did cancel and refund your money, in full I've wanted to wait some days to make sure you've received that, and if not, please let me know The refund was processed on August 24th They typically don't take more than business days, so we hope that you've been able to see that reflected on your accountI also want to apologize that our service failed you We were not able to place your property with a landscaper soon enough and that's an issue we're taking seriously and looking to fix We want all customers and prospective customers to enjoy the service and automated process in their entirety, so I want you to know that we're going to make sure we have issues like this resolved so they don't happen again to the best of our abilities
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***