Tax Express

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

This is to confirm that a full refund in the amount of $was issued today to the original card used to pay for this order

We contacted the manufacturer to find out when we will be getting this item to be able to ship this order, they confirmed that this item is currently on the way to us and will be delivered within the next few days, we expect to be able to ship this order by mid next week

As we have indicated in our previous responses, this computer flooded due to the fact that the battery was replaced by a non authorized center and is therefore not covered under manufacturers warranty for repair

I would like a refundThank you

As previously advised we shipped this order to the address the customer provided for THIS order at time they placed THIS orderIn retail business we are supposed to ship the address the customer provides for the order not to address used on their previous orders(did this customer expect us to use an address they used in Novon an order they placed in Apr2016??)

The order for the finger gloves were placed on and delivered to customer on the customer submitted a return request online requesting exchange for a finger gloveThe gloves were returned via [redacted] tracking# [redacted] and delivered to us on It took a few days for the returns deptto get this processed since the gloves didn't look brand new, the return was processed yesterday 8/ [redacted] and the replacement order for the finger gloves are being shipped out today at the same price of $each via UPS Groundthe customer will be emailed tracking information as soon as it becomes avail

We shipped this order to the address customer entered at time of order, order confirmation email and ship confirmation email show as the address We did nothing wrong here, we delivered it to the address they asked us to deliver it to Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I've already filed a case in small claims court and a complaint with Suunto because this just goes in circles with no results. The attached pictures clearly show the defect in the computers casing, much of which is surrounding the screw that secures the back plate. This defect is the cause of the unit's failure - not because the battery was replaced by a non authorized center. If that was the fact, Leisure Pro should have instructed me to send the computer back to them when I first notified them of the dead battery instead of offering to send a replacement battery which would then have to be changed by a non authorized center because I was in Honduras at the timeIn addition, this defect is the "excessive damage" they are claiming as one of the reasons not to provide warranty service. There's no way for me to cause this damage because it's located on the underside of the casing which rests against my wrist and is not exposed to anything. It's not hard to see that this is an obvious defect in the product and is what compromised the back casing and caused the unit to flood. All you have to do is look at the picturesThis is not letting me send the pictures so I'll try sending them later.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

As detailed in the original response, at no point did we encourage or push for any form of action, we gave the customer the available options and they chose to continue with the shipment being that it had already shipped

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This company is not even having an executive respond to these reviews as the person responding is an outside consultant working on behalf of the company This is not the way business should be done What happened to the customer is always right Bottom line is that the company was notified that they sent the package to the incorrect address and had more than ample time to right the wrong Instead of correcting the error they chose to loose a client and take the harder route I can guarantee my efforts to tarnish this companies reputation will continue My bank has processed the chargeback as the company NEVER DELIVERED THE PACKAGE TO ME
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tax Express did my taxes & I wasn't in the office I had to wait to get my social security tax paper before I could fileI had asked how much are there fees I did n 't get an answerThey charged a total of $I would never agreed to this amount they never told me this I would have left the officeI am passed yrsold

We shipped the d6i to customer on 4/**/15, customer reported on 6/** that the battery doesn’t workCustomer advised us that they located a dive shop who can replace the battery for them and asked us to reimburse them for the cost which we didThen in on 8/**/customer reported that the
new battery died and when they were changing the battery he was told that “one of the screws” on the back was stripped (it wouldn’t catch the threads) and asked us for a replacement screw, we advised customer that a screw damaged during a battery replacement is not a warranty issue, yet we made an exception and mailed a replacement screw outThen customer reported that they need another screw sent because they didn’t keep the original screws they had, and we still went ahead and mailed a 2nd screw out as a courtesyCustomer then reported the computer to have flooded after the battery replacement, which was the cause of having the battery replaced by a non-authorized service center and would not be covered under warranty(this would explain why the screws were stripped and the plate pitted, since only authorized centers can properly replace Suunto Batteries)We authorized the customer to return the computer back to us so we can send it in to an Authorized Service Center under warranty, and their findings were that “the item is not covered under warranty due to excessive damage and service performed by unauthorized service tech"We advised customer accordingly of these findings and customer is insisting on a refund which we cannot issue due to the nature of the damage causedAs for the Orcatorch, it was returned to us past our days return period and according to our return policy we don't issue refunds past days from invoice date, however we again made an exception and refunded he $the credit card

On July **, customer emailed us a question asking if the regulator setup in this purchase includes a low pressure inflator hose, alternate 2nd stage and submersible pressure gauge?We replied to this inquiry that "The Genesis "GS2000" Regulator GRcomes with the 1'st and 2'nd Stage
Regulators and Low Pressure HoseIt does not come with an alternate 2nd stage or pressure gauge" Any regulator purchase only comes with the 1st and 2nd stage and the standard LP hose connecting the two, it does not include any inflator hosehowever as a courtesy we will mail one out to customer free of charge

We reviewed the phone conversations that took place on this transaction. Originally customer called on Sep. ** inquiring about sizing for a wetsuit, after going thru the options and deciding on which wetsuit to buy, the sales rep advised customer about our Pressure Free Fit program...

that in case a suit doesn't fit we offer free returns "he clearly advised customer that they need to contact our customer service people to get a return label to send it back for exchange for the same suit in a different size"On the follow up call on Sep. ** customer asked the rep if he can still cancel the order, the sales rep advised customer that the order had already shipped and cannot be canceled however he gave the customer 2 options: 1) we can have our customer service team reroute the package to come back to us 2) to continue let the order ship as is, the customer replied "since its already on its way let it go and I will return it if I don't want it." At no point did our rep encourage one way or another, the customer simply decided to continue with the shipment and at no point did the rep offer to cover shipping. According to our return policies, we do not cover return shipping for items returned for credit, our free returns guarantee only covers items returned for exchange for a different size.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

As we have indicated in our previous responses, this computer flooded due to the fact that the battery was replaced by a non authorized center and is therefore not covered under manufacturers warranty for repair.

I would like a refund. Thank you

This is to confirm that a full refund in the amount of $145.25 was issued today to the original card used to pay for this order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:On ** September 15, during the conversation concerning cancellation, the customer service rep did suggest (encourage) that I try the wetsuit on to see if it fit better that one my wife purchased locally.  I view his suggestion as a recommendation and encouragement to receive the package. At no time during this recommendation was I informed that if I chose not to reroute the package (which would have cost me nothing) that I would incurred return shipping charges. The customer service rep should have informed me of the additional cost of receiving the package (as recommended by the customer service rep) as opposed to rerouting it. I was encouraged to accept the package based on his recommendation.  I was not informed of the consequences of receiving and returning it.  Therefore, I believe I was mislead and should not incurred this expense. This was a failure on the customer service rep's part as a result of incomplete information being provided in an effort to save the sale of the product.[Your Answer Here] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]