TaxAudit

I am rejecting this response because:the business did not try to solve the real issue which is that they did NOT provide the professional tax help for my state tax audit even though that year ‘s membership was paid for by me . The refund that they say they are going to send me for the membership fees is nothing compared to what I lost at the audit because I did not get the professional tax help from taxAudit according to the contract .they did not honor their responsibilities in the contract . This business did me wrong and did not live up to their promises in the contract . TaxAudit is NOT a business that I would trust anymore to help me in case of an audit to my taxes

This
member had an inadvertent entry on her CA tax return.  In talking with her
on October 29, 2015, she clearly understands the problem with the entry.  She
stated she wants to remove her complaint.  We offered to contact the
software company for her that makes this tax program but she stated she does
not feel she needs any other assistance with the software issue.  We
provided the email address for Revdex.com for her, per her request.She
originally also requested a copy of the data tax file (the software generated
tax return) from us as the tax software company had provided it to us with her
signed permission to address the audit issue.  Due to the information found
on a tax form (e.g. SSNs, addresses, W-2s) our consent form for the use of the
return states that we, “…will use your information only to provide audit
representation services.”  Members have the clear rights and ability to
contact the software company to request a copy.  We have helped other
members that have requested we contact the software company on their behalf,
but the member did not request this. She no longer was requesting a refund of the fees paid.

This member stated that he had a meeting with the IRS on Friday, 2/24/17. He was asked to get something in writing from the IRS at that meeting, or the name and contact information of the IRS employee that he met with so that we could assist him if he was, if fact, being audited. A manager phoned him Monday morning (2/27/17) to see if he had that information and if there was any way we could help him. The manager was told the information would be in the summons he is sending and then the member ended the call. This member is not giving us the opportunity to assist him. Without knowing the issue at hand there is no way we can provide the audit defense that we have successfully provided to tens of thousands of satisfied members.

The Customer Advocacy Manager spoke with this member and provided her with the telephone number she needs to call to clear up issues regarding verifying her current membership. Many attempts have been made to reach out to this member to resolve her issues, but our Membership Service Representatives...

have not received a return call yet. There may be difficulties with her contact information that need to be resolved. She was also provided with the manager’s direct number should she need further assistance.

In response to this member’s request, our Vice President has been working with him to resolve his issues. The member now understands what documents he needs and that the documents provided must correspond to the tax year under audit, and that each year stands on its own in terms of documentation...

needed. As a company whose core purpose is to help people, we will continue to do all we can to assist this member and to guide him in gathering the appropriate documents for the appropriate tax year. Our guidance will continue as long as this case with the IRS remains open.

I am rejecting this response because:i am really appalled at the brazen bold face nerve of this company! Their service for which I paid was to attend with me if I am called in to the IRS, which they refused to do as stated in my complaint; now their excuse is that they didn't attend and I didn't tell them what happened after the fact when they didn't attend!! (I will in court filings) although I really shouldn't be surprised, this in my opinion is just part two of the probability scam they are running; what does it hurt to call the customer after screwing them over, there is always a chance that the customer resolved the issue on their own and then they can claim "see, it all worked out like we thought it would!" And if not, then they were going to get sued anyway and maybe they can trick the judge by saying, "hey we really cared and tried but he wouldn't talk to us....after the fact"it's like paying for hurricane insurance, and when the hurricane hits the insurance company refuses to pay out then have the nerve to call you a month later and asking how your reconstruction is going?!

We are sorry to hear that our service fell short of this member’s expectations. We have reached out to this member and discussed this case, and have offered free membership for the current tax year for this member. We constantly strive to improve our service and appreciate feedback from all of our members.

I am rejecting this response because:  I do not want to use their service again, even if it is free.  Please refund the membership to close this complaint

We are sorry to hear that this member was not happy with our service. We take customer service seriously and strive to rectify any issues as soon as possible. We were made aware of this member’s dissatisfaction in early February. The case was sent to our Customer Advocacy Department, where it was...

reviewed and we attempted to reach the member to discuss the case. We did not hear back from the member. It was noted that the member wanted to represent himself, and therefore terminated his agreement with us.We will refund the fees paid for our service for 2012, 2013 and 2014. The subsequent years were purchased as a part of a bundled product, therefore the request for any potential refunds for those years would need to be directed to TurboTax, from whom the package was purchased.  [redacted] EA LTC |

The Member never provided any usable documentation to defend his return and the forms and schedules that are under audit. There were many attempts by many tax professionals to obtain the required documentation to support his deductions that the IRS is questioning. He was given one last chance to...

send the required and requested organized documents, but all he sent was a spreadsheet with1,943 line entries for bank expenses (e.g. “[redacted] debit card for general merchandise for $53.48” and “[redacted] ** for child\dependent expenses” and “[redacted] for gas\fuel”) and a mileage log with no starting odometer reading or ending reading, for who he met—he listed “client” and all travel was 8 miles from his home to the same location so it reads as commute. The Outside Representative, [redacted], met with him twice and received no documentation to back up the entries on the spreadsheet. Spreadsheets alone are never adequate for an audit and the taxpayer did not provide the requested and required supporting documentation. As a sign of continued effort to assist him, we will refund all his current and past memberships. We have worked diligently on his case for four months with no help from the Member. He has to help us help him. Without any cooperation from him, he is stopping us from helping him. Thank you for your time and consideration in this matter.Sent on: 8/24/2015 6:14:18 PMSent by: [redacted]

Our refund policy states that if our service was purchased directly from us, our fees are refundable within 30 days. For this member the 30 day window has passed, however because we pride ourselves on our customer service a refund for this membership has already been processed.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is somewhat satisfactory to me. It's not really up to this business to decide when the case is to be considered closed. They have done almost nothing to correct the deficiency and incompetence in their part. I had paid $7,600 to the attorney to get my tax bill reduced - the same outcome that this taxaudit.com company was supposed to achieve for me - which they didn't. Just refunding $49.99 doesn't make any difference to me. I am closing this case only because I believe that wasting any of my valuable time with this company is completely fruitless!!! Also, be assured that I will leave no stone unturned to spread a word about my negative experience with this company.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I am rejecting this response because: yes the business called me.  After I called in 3 more times and spoke with management.  Not sure why they say they're proyd of their response time.  72 hrs is quite pathetic.

As the leading provider of audit representation in the nation we have helped tens of thousands of taxpayers in our 29 years in business. In order to provide the highest quality of service we need to know what the audit issue is at hand so that we can assign the proper representative to assist our...

members. There are reasons other than audits, such as identity verification, that a taxpayer may have been asked to appear at an IRS office. Several employees, including a supervisor and a manager, have spoken with this member, assuring him that as soon as he has either a letter from the IRS or the name and badge number of the IRS agent that he spoke with, we can proceed with providing the quality service we are known for. Tell us why here...

On case #[redacted] for Ms. [redacted], this case came through while I was out of town. This client has limited phone availability and I would like to call her to try to resolve the case. I realize our deadline to respond is tomorrow, I would respectfully like to ask for an extension...

until Monday, August 21, so that I have a chance to speak with her and address any issues she may have.Thank-you for your help and suggestions,[redacted]